American Home Guard Home Warranty Review
47 Customer Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.
Latest American Home Guard Reviews
It has been OVER a WEEK since you were notified that my WASHING MASHINE was out of order. NO one has contacted me during this time; not YOU nor ANYONE. I have found a TECHNICAL REPAIRMAN and no longer need your assistance on this matter. I WANT MY PAYMENT TO YOU REFUNDED NOW. In the absence of a response I will paper you through the INTERNET and go after you in court and the Better Business Bureau. Make it easy n all of us; pay me back the prorate share of my ANNUAL payment remaining contract NOW.
Interesting that you call this one of the best. This is not my first Home Warranty company and it's one of the absolute worst! First of all, they sent me a contract by email and suggested that I print it out, which I did. The sales representative advised me to make changes to the hard copy and send it back, With The Changes noted. I did exactly that. When I had a claim about six months later, I called the company and put in a request for service. They refused my claim because they said I was supposed to have called them with any changes and that the item was not covered. I explained what I was told by the sales representative but it fell on deaf ears. They never called me back. I had to... Read More
I am a customer of AHG. This is the worst company in terms of response and customer service. I have a had a claim open for 30 days and they cannot find a technician in my area who will fix my appliance. I have asked for a manager to call me back and all I get are empty promises. I wish they had a rating a less than 1 star because that is what they have earned.
Scammers!!! They are super nice when selling you the warranty. I signed up with them at first, but when I read the contract ( ALWAYS READ THE CONTRACT!!!) there were so many clauses that could be used not to give you service (I.e. their contractor may ask to see your maintenance records up to 3 years in order for company to replace something that's not working). I canceled them next day of course. They would not refund my premium. Three weeks passed and I kept calling them about my refund. The response was always the same... " I don't know what happened with your refund, someone will call u back on that". Of course nobody calls you back. I had to file a dispute against them with my... Read More
Do not take american home guard service. They have the worse customer service. they expect you to find your dealers for them. they pay dealers late. very unprofessional company . they are not open 7 days special hours limited. no a very happy customer . i have now canceled them and they do not return calls no mgmt avail runs shady , operations have different answers change names etc.
Long story short, rude and he care about is making a sale. I am a home buyer and calling around to see which home warranty would be best for me, as I explained to the sale person. I called to ask for more info on their coverage to see if their policies fit my new home. The sale agent did not want to listen to what I want to cover, he was more interested in giving me the sale pitch and he said everything would be covered. I didn't want to give him my full name or any contact info because I did not want to get hundreds of phone calls from different home warranty companies later asking me if I would like to buy coverage from them. I told him I just want to see if the systems I am worried... Read More
1)IMO American Home Guard Salesman use false statements about what is covered to sale warranties. Company management simply relies on the fine print of the warranty to refuse coverage of just about everything. Although salesman make statements in complete conflict with there contracts to sale the warranty. Management is unconcerned. 2) AHG advertises as a 5 star warranty provider and top rated but does not disclose who and where these rating come from. IMO There are no such rating for this company which amounts to false and misleading advertising which is consistent with the endorsed fraudulent sales practices of their employees. 3) When an issue arises, the company cannot... Read More
Thought I was getting a deal to get this coverage included with the purchase of my home. They rave about 24/7 support. In reality, someone will answer the phone 24/7, but they can't help you. They will take down your name and number and "forward it" to the right department for them to contact you. You will never receive a call back! Ever! Have been trying to get a gas leak fixed for months on my heater. Called multiple times. Nothing. Finally paid out of pocket because the nights are getting colder. Called to cancel the policy, they "forwarded" my info. I know how this story goes... I can't believe this company hasn't had a class action lawsuit yet. I did look them up on the BBB, guess... Read More
The lighting in my bathrooms went out. The outlets work in the main bathroom but don't work in the master. Neither of them have lighting. We called American Home Guard over 30 days ago for a inspection and repair to be done. We call every other day to follow up. To date we still don't have a resolution . I would not recommend them to anyone.
I purchased their comprehensive policy in February 2017 and filed a claim for an electrical repair June 3,2017. No repair service ever contacted me and after multiple phone calls saying they were working on it, I decided to cancel my policy. I also reported them to the Pennsylvania Bureau of Consumer Affairs. I requested refunds which are pro rated and cost an additional handling fee of $75, I am still waiting for my refund as of Sept 11,2017. This place seems like a scam to me and should not be on your recommend list Barbara Anne Martin
I tried making one claim with this company and i was given misinformation. I was told the claims process could be made 24/7 days and that was not true. The company doesn't have 24 hours availability. After i tried to make a claim the person i spoke with told me that i would have someone contact me back within 24 - 48 hours. When i didn't receive a call back i called again and they had no record of my original call/claim. I tried to file the claim again but i was told that my warranty didn't cover plumbing and i informed the person that my warranty did cover plumbing. Long story store...No one came out, no one took my claim, and customer service stucked!!!! I have canceled my warranty and i... Read More
Very unresponsive. Non Emergency claims per the contract are to be handled within 2 days during normal business hours and 4 days on weekend. I contact AHG on Thursday 8/3 at 1:52 PM and still haven't received a call or an email as promised. I have not heard from AHG or a vendor. It is Monday 8/7 3:43 PM. I called. They can't find an electrician. And what service are they supposed to be providing???? Can't evaluate repair.... They haven't done anything.
Extremely rude customer service. When I called and asked if my pool pump was covered I was told if I bought coverage than it's covered.
American home guard has been really good to me. We've had nothing but good experiences. They've taken care of my issues that I had with my refrigerator and stove. Submitting a claim is good and easy. The technician who fixed our ice maker was very informative about american home guard’s policy as well. He was very familiar with your company and other companies that he service for. He also told us that we should probably upgrade our policy to the blue plan because it has better coverage for a slightly higher price.
I have had an excellent experience so far. I just had my air conditioner go out mid June. After 15 years the unit wasn't worth repairing. American Home Guard replaced the unit with a brand new model. You cant go wrong spending 40 bucks a month for that.
American home 'guard' - complete and utter dissatisfaction!!! With people, service, promises, contract, etc!!! They have great sales people -- but no follow through!!! If i could, i would rate them as less than zero!!!
Fraud alert! I paid for their warranty service and received a contract. My heater went out in the coldest part of the winter in my area of Texas. American Home Guard sent technicians to my home. The technicians (two from the same company) recommended replacement of my unit because it could not be repaired. American Home Guard tried to avoid payment by trying to cancel my policy. They gave the reason that they no longer serviced the state of Texas. They serviced Texas when I bought the contract and at the time my heater went out. They are in breach of contract and will not do anything about it. They do not return phone calls or emails. These people are all criminals - Cheryl,... Read More
I really really wish I could give this company a negative rating. I called on 5/22/17 for a claim on a hot tub that stopped working. As of today (6/9/2017) I still have not gotten anywhere with getting someone to come out to diagnose the problem much less repair it. Oh, they sure were quick to charge my credit card when I signed up for it but ask for an email or phone call to know where the claim process is.....forget about it. I've called 7 times & each time I have repeat the problem despite them saying that they are just taking notes. I'm also told each time that they are experiencing a high volume of repairs.......sounds like a standard line to me. I spoke with a so called supervisor... Read More
I would never do business with this company again! I have had home warranties in the past and cancelled them due to bad service! I thought maybe this time would be different! I was wrong! I called the company on 5/26/2017 to take out a policy with them. The annual premium was only $350.00 and the services fee when someone had to come up was only $45.00 Too good to be true!! They were supposed to e-mail a copy of my policy as well as one through the regular mail. I called at least 6 times over the next week to let them know I never received a copy of my policy either by e-mail or in the mail. I finally realized they were just telling me what I wanted to here. I sent them a email... Read More
A number of months after I purchased my warranty my dishwasher gave out and needed to be replaced. The claims department told me I could buy a new one and they sent me a check for $500 towards replacement. Good job guys.
I had a bad problem with my Air conditioner last week. When I called in to file the claim and told me that I could use "Franks HVAC Repair". I was so happy they let me use him because he always did a great job. Very good job.
If I could give a negative, I would. As a Real Estate Broker we try various home warranties to know which we can confidently recommend to our Clients based on our own experience. We have tried many over the years. American Home Guard was very difficult to file a claim with, called the toll free claim #, was placed on hold 3x with a recorded message - for over 10 minutes. Went to the web site, their response was to transfer me to "info" no response after 5 minutes. Finally talked to someone and they said they would have a plumbing tech contact me, that didn't happen. Decided this way too difficult so decided to cancel, emailed them and told them I wanted to cancel due to unsatisfactory... Read More
F****plus Customer service very poor! They don't cover anything they on your contact! Don't even deserve one star! Stay away from this company!!!
I happen to be one of American home guard's vendors. We service HVAC & Major Appliances. I have been with them for 10 years, they've sent me a large amount of work. Had to write them a review after all this time. They have been extremely fast with payment. If you are a contractor or technician you should speak with a gentleman by the name of Avery.
Just renewed my policy for less than what I paid last year. Totally surprised being that I used it more than a few times.