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<font size="3" color="red"><b>NOTICE: As of October 15, 2018, American Home Guard is OUT OF BUSINESS. We invite you to consider one of the other home warranty companies that we recommend.</b></font>
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.
- 5-Star Rated Contractors
- Comprehensive Referral Program
- 24/7 Reliable and Fast Claim Services
- Full 30-day Money Back Guarantee
- Recognized for Best Overall Service in 2015
Latest American Home Guard Reviews
Americas home shield and Americas home guard are the same rip off company
I'm out 1,000 for 2 homes
don't fall for the BS
take a look
why is AHG AND AHS ON THE SAME WEBSITE
both of them are crooks\
I just called the 855 number
it keeps disconnecting
We just found out that our rental house has not been covered since October, we received no notice of renewel so I went to call them and found the number was no longer in service. Then I googled the company and found they went out of business. We didn't receive any letter or email about this. I am not very happy about this.
American Home Guard is a fraudulent company, they stole $959.98 from us we signed up for a military member contract, and never paid any claims we were denied! denied! so we cancelled in three month and they refused to pay us our money back or even return are calls.
My husband signed a contract with them back at the end of October 2017. We both are retirees and struggled to pay up 1,749.99$ towards their best plan where they offered a 5 years coverage for repairs of all our electrical and kitchen appliances. Their customer service, namely David on ext 214 had supposedly given us one additional free of charge year coverage. Only a month ago, we needed our refrigerator to be repaired and phoned them. Some ladies answered our phone call and claimed not to have anything to do with this company which is very hard to believe, unless American Home Guard has acquired a different license to operate under a different name. We were shocked to know that they... Read More
You take money from elderly women & then don’t do anything! Uncaring company. I will pursue legal filing. You’re a disgrace!
CALL YOUR CREDIT CARD COMPANY AND REPORT AS FRAUD! I bought coverage from them back in February 2018. Paid $750 for 36 months of coverage. They were one of the highest rated providers on this website - I can't believe they are still listed as an 8.7 rating here (total lack of accountability from Consumer Advocate.org).
This company went under and they never warned their consumers. Hopefully, your credit card company will help you recover your cost - I am waiting to hear back from mine.
Again - why is this company still highly rated on consumeradvocate.org???
worst company. They did not pay the contractor, I called, emailed numerous time to American Home Guard but they still refused to pay. Now my home just got a line from the contractor!! American Home Guard also owed me $250 check they were supposed to reimburse me for a claim I paid from my pocket first as they instructed, but they NEVER mailed the check and it has been 6 month already!!
I have tried for a month to contact them .. I bought a contract and I'm afraid this company went under for no one calls back . now the number is no longer in service .. I can't even reach them. I just lost $450. This company is a scam I found a number online for them and man that answered said it wasn't valid. (lie I suppose). Stay away from these scam artists!
I have tried for a month to contact them .. I bought a contract and I'm afraid this company went under for no one calls back . now the number is no longer in service .. I can't even reach them. I just lost $450
I put in a claim to American Home Guard on July 11, 2018 for my stove cook top. It is now Oct. 9, 2018 and I paid a $60.00 fee for an appliance person to come repair it but he needed to get parts. Someone came and looked again and said they needed to get parts or get new one. AHG sent someone (I think) and they said not to use it as it might be dangerous. I have made numerous calls to AHG claims and spoke with Jason or others in the claims department and I always get that they will call me back. I have never received a call back. Now when I call I get the recorded message to leave my name and number and someone will call me back. I have not received a call back yet. Is it normal to... Read More
You need to contact me asap. I filed my claim 5 days ago and was sold the policy on the belief that there was a 24 hour call back. Please contact me asap to resolve this matter. I have left multiple messages and not heard a thing from any representative.
Please follow up and contact me asap. Worst customer service I have ever experienced.
Anna Tamburro
Stay away from this company. After I finally read the contract (font is so small that you need a magnifying glass to read it) I realized that there were so many ways they could deny a claim that the policy was basically worthless. I requested that the policy be cancelled. After two weeks I followed up on my refund and was told they do not
issued refunds until after 30 days (no explanation as to why). Two weeks ago (09/14/2018) I was told that my check had been sent. So far no check and lots of runaround. Terrible company!!
Avoid this Home Warranty Company , do not make the same mistake I have, awful awful company, You cant even get them to answer a call, leave message never get a return call, how this company could have a good rating is beyond me. Looked at BBB this company has. " F " Rating. And for good reason
I agreed. They don't do any service. No return calls or emails. I have tried different ways to get them to answer the phone calls and I got through them maybe after 20 tries. They would come out with different excuses that why that was. No matter what they said nothing got repaired. I already had 2 companies quit on them because they don't feel that they would get paid for their service.
Terrible, Terrible , Terrible. I filed complains with BBB and they didn't answer.
Worst company in the market! I had to pay out of pocket for a repair on my clothes dryer and was told once the claim doc was signed and returned I would have a reimbursement check within 30 days. Electronic docs were signed and returned 7/24/2018 and I still do not have a check. I have spoken to several different people in "customer service", sent e-mails and left voice mail messages with the claims department over the last week. I cannot get a straight answer or tracking and I am beginning to think that I will never get this reimbursement. Totally disgusted with this company and I hope people out there realize they are worthless before they spend the money for a useless policy... Read More
I have been trying to get a plumber to my home for over 2 weeks. I have left countless message. A plumber's info was sent to me and when I called to schedule an appointment they told me they no longer work for American Home Guard due to lack of payment. I want my money back.
Terrible company. They auto-renew my insurance 2.5 months before the expiration without asking me. When I requested the refund their customer service rep was rude. I called and emailed numerous times, nobody responded. They will happily take your money, but will never answer. Stay away from this scam company!
Please have Mr. Vincent Hamilton call me as soon as possible. I am about to contact an attorney in Philadelphia to establish a claim in Small Claims court there where I will attend a court hearing to resolve my issue and complaint. No call back from AHG to me or the contractor who was sent out by AHG. That is, the AC contractor contacted by AHG to come to our home and fix our problem has not been contacted as their calls continue to be ignored. My contract is AHG106190
this company is scam, the reviews are false, they take your money and you don't get any service or refund.
Warning! Do not Buy! Listed as Online Scam Website! I posted this on another website, but I'm reposting here just in case you haven't seen it over there! Wondering how to rip people off American Home Guard (AHG) style? Read on: 1. Pick a patriotic name and design a logo with a patriotic theme. 2. Create a professional looking website with all sorts of false claims*. Also, create or pay fake rating websites and non-existing companies to support your false claims!** 3. Make unsuspecting costumers buy multi-year plans by giving discounts. 4. Do not provide service to the customer when they put a request, and cease every opportunity to make them frustrated. 5. Do not... Read More
DO NOT buy home warranty coverage from this company. I purchased one year of coverage in July, 2017. Never made a claim whatsoever. Sales people called me in May, 2018 to renew for another year. I said, "No, I did not want to spend the money." In July, 2018 they charged my credit card anyway for another year of coverage. I was unaware of the charge until six days later. Called to cancel. Initially was told that cancellation must be in writing. Sent email notification requesting to cancel. Received cancellation notice stating entire amount would be refunded if cancelled within 30 days. I have called numerous times during office hours or not. Never able to talk with billing... Read More
Please… Please..DO NOT buy this insurance (American Home Guard) and allow yourself cheated! I bought this insurance (Blue plan) in March 2018. I called this company for a kitchen faucet leakage in last week of June. Until now (July 17th) , the issue is not resolved. I made at least 10 phone calls to this company. Every time I call, their response is “We are negotiating with a contractor, you will get an email before end of the day”. That email is never going to come until you make another two more calls. Finally, one contractor came after 10 calls. Up on his findings, the faucet need to be replaced. After the inspection, the leakage got worse. Again, I called the American Home Guard to... Read More
I never had a better experience with any other home warranty. I have had 6 others in the past and weren’t all to happy with them.
I was a little hesitant signing up at first but I’m really glad I did. My garage door wouldn’t open the other night when I got home from work. The motor wasn’t working at all so I called in the next day to get someone to come out and fix it. Raul was a really friendly and fixed it for me.
This was a very good company. I have four rental properties under American home guard. My tenants have filed a lot of claims and every claim was approved for them.