American Home Guard Home Warranty Review

Rating: 8.6 / 10 (Excellent)
1,058 Customer Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?

Breakdown

8/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
F
BBB Rating
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

Our Partner
8.6 / 10
  • 5-Star Rated Contractors
  • Comprehensive Referral Program
  • 24/7 Reliable and Fast Claim Services
  • Full 30-day Money Back Guarantee 
  • Recognized for Best Overall Service in 2015

Latest American Home Guard Reviews

9.7
Based on1,058 Reviews fromAmerican Home Guard customers
Karen B
Canoga Park, California

2/19/2018
Do not take american home guard service. They have the worse customer service. they expect you to find your dealers for them. they pay dealers late. very unprofessional company . they are not open 7 days special hours limited. no a very happy customer . i have now canceled them and they do not return calls no mgmt avail runs shady , operations have different answers change names etc.


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MarkGomez
Washington, District of Columbia

2/16/2018
AHG was quick to take our call and get the contractor we needed to our home.The person taking the call took all the needed information to help get us to the right person. Our contractor was convenient not even 2 miles from our home. The work we needed done was done quickly and explained to us on what happened and how to prevent an issue in the future.


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DoloresPeterman
Washington, District of Columbia

2/16/2018
I have had other home warranties in my past and have had conflict with some of them to. American home guard has treated me like family and have yet to have conflict with them. They have proven to me that they genuinely care for the customers. I am excited to continue my business with americas best home warranty.


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PaulCriss

2/16/2018
American home guard has been such a great help to me and my home. When my heater broke this winter and my house was freezing. I contacted ahg informed them that it was urgent and they told me they would get right to work. A few hours later I got a email from american home guard with the name of the contractor and the number. The next day my heater was working again!


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Michael M
Secaucus, New Jersey

2/15/2018
I had American home shield for 3 years now. In the beginning they were ok. Our hot water heater went out on a weekend and AHS refused to escalate it to an emergency situation even though it was 20 degrees outside and I have younger children, I had to hire my own contractor. It was a disaster and cancelled. Then I switched to American Home Guard and explained my issue they said they wouldn’t cover it because it was a pre existing condition. However they helped me find the cheapest technician even though I had to pay out of pocket and I wasn’t even a customer and they helped me when I needed them. Just signed up for the next 10 years because of their service.


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ThomasMill
Manassas, Virginia

2/14/2018
The American Home Guard representative was very helpful. He took the time to go through my policy and make sure what I was asking for was covered. The service technician was on time, and explained what he was doing.


M
Mary
New York, New York

2/12/2018
American home guard has been easy to work with and quick to resolve my issue. the service contractor called the morning of to be sure to set up a time. He was very respectful, professional and helpful with any questions I had.


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NickiPursel
Dallas, Texas

2/8/2018
American Home Guard contractors are the BEST They areefficient, and polite. I've been with American Home Guard for 5 years and I have yet to be disappointed with their service or the service techs that they assigned.


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JosephBoucher
Phoenix, Arizona

2/6/2018
I purchased a home warranty after hearing about my friend talked about american home guard covering his fridge. I didn't want to have to stress about that after I just bought a new one. So I signed up to american home guard and have placed a few claims already and they all have went smoothly with no cost for the parts. Thank you for giving me one less thing to worry about.


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JosieLeal
Hialeah, Florida

2/2/2018
I was so happy to renew my coverage with American Home Guard. Once my policy expired I made sure to renew as soon as I can.. They are always a delight to deal with and are always quick to get the job done. As long as I own a home it will have the coverage of american home guard.


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Michael
New York, New York

2/2/2018
When my heating system broke down it was very stressful as I anticipated a long wait as it was my first claim which I have dealt with in the past. However much to my surprise shortly after getting off the phone with ahg they sent me an email of the contractor and his info so I could make an appointment. The process was quick and easy, thank you ahg!!!


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KathyJ
Secaucus, New Jersey

1/31/2018
It is refreshing and stress free to actually find a company theses days that gives you what you signed up for without having to argue with a rep or jump through hoops to get your money's worth for a service that covers the repairs on the important items in your home. That's why american home guard is the best fit for me, as they are always with the intention of helping their customers and making sure we are happy after using their services. Thank you for your honesty and loyalty american home guard!


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JaniceCollins
New York, New York

1/18/2018
My garbage disposal stopped working and was in need of a repair. I contacted ahg and they informed me they would replace it! I was so happy to hear we were able to get a new fully functioning garbage disposal. Great work american home guard.


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JayP
Jackson, Mississippi

1/17/2018
Contractor was very professional and helpful. Explained the problem and how long it would take to have air conditioner fixed. Took about a week and have no complaints with service since they had to order a specific part.


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vicki a
York, Pennsylvania

1/10/2018
I had a problem with my refrigerator, called AHG and they immediately arranged for a repair of the problem. The service call cost less that what it would have been without AHG and the cost of labor and parts was include


B
Beverly
Chicago, Illinois

1/3/2018
The service technician was on time and very personable. He was very detailed in explaining what work needed to done and how long it should take. After the work was complete, he walked me through everything he did. He also ran the dishwasher to show me that it was working and the job was completed.


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Ryan

1/3/2018
I am very pleased with the response I got when i called in for service on my washer. They were very accommodating as to the date and time we were available. Then when the service was done, my washer is working great! The fact that I only paid for the one time service charge ,even when he had to come back with the part, is very satisfying! Thank you AHG!


A
Ashley

1/3/2018
Our contractor was very prompt in contacting us and made it a priority to schedule as early an appointment as possible. He diagnosed the problem, ordered the needed part and told us when to expect the next appointment to be. He was knowledgeable and courteous.


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Lora
Las Vegas, Nevada

1/3/2018
The most recent experience was very positive one when I had my heater and air conditioners serviced. The contractor was very knowledgeable and explained everything that he did during his visit. He was also very tidy and even cleaned up the mess from the last person who serviced my units. This left a very great experience with the service provided.


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William
Hialeah, Florida

1/3/2018
The last experience I had with American Home Guard was when I had a contractor come our house to service the HVAC system we have. He was extremely knowledgeable and answer my many difficult questions. He did a thorough job and was kind and courteous and show up on time.


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Joe

1/3/2018
A very dedicated Business to help homeowners with home appliances and other repairs covered under the program you choose. The personnel are very polite and very helpful during assistance when you call to request repairs. Always a pleasure working with them.


E
Edwin

1/3/2018
We are writing to express our satisfaction with our American Home Guard Contract. Every time we have had to use out contract, AHG has been there for us. The contractors you hire to do the repairs have always been prompt to response, knowledgeable, courteous, and made us feel that we were their only customer. Thanks you AHG.


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ToddP

1/3/2018
Very pleased with our recent AHG experience. We have had problems with our HVAC not cooling and AHG and the contractor have been very easy to work with to try to resolve the issue. The contractor has been timely in his response and work and very professional.


B
BeverlyA

1/3/2018
AHG has always found contractors in a timely fashion, even in an emergency! The workmen have been polite, efficient and have repaired or replaced the items needed with no problem.


A
Amelia

1/3/2018
Our most recent experience with AHG contractors was excellent. Our HVAC heat exchanger was problematic and I contacted AHG who dispatched a local vendor. The process was fast, easy and efficient. The contractor that completed the repair was superb. Nice job by everyone involved!