American Home Guard Home Warranty Review

Rating: 8.6 / 10 (Excellent)
47 Customer Reviews - see all comments
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American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

How is American Home Guard rated?

Breakdown

8/10
Coverage
9/10
Reputation
9/10
Contract & Price
9/10
Claims & Service

Overall Rating: 8.6 / 10 (Excellent)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage - 8 / 10

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters
  • Central Vacuums
  • Ceiling Fans
  • Sump Pumps

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 9 / 10

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims & Service - 8.8 / 10

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 10
BBB Rating
F
BBB Rating
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 8.8 / 10

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

Our Partner
8.6 / 10
  • 5-Star Rated Contractors
  • Comprehensive Referral Program
  • 24/7 Reliable and Fast Claim Services
  • Full 30-day Money Back Guarantee 
  • Recognized for Best Overall Service in 2015

Latest American Home Guard Reviews

H
herb
Atlanta, Georgia

5/24/2018
It has been OVER a WEEK since you were notified that my WASHING MASHINE was out of order. NO one has contacted me during this time; not YOU nor ANYONE. I have found a TECHNICAL REPAIRMAN and no longer need your assistance on this matter. I WANT MY PAYMENT TO YOU REFUNDED NOW. In the absence of a response I will paper you through the INTERNET and go after you in court and the Better Business Bureau. Make it easy n all of us; pay me back the prorate share of my ANNUAL payment remaining contract NOW.


L
Linda B
Ashburn, Virginia

5/21/2018
Interesting that you call this one of the best. This is not my first Home Warranty company and it's one of the absolute worst! First of all, they sent me a contract by email and suggested that I print it out, which I did. The sales representative advised me to make changes to the hard copy and send it back, With The Changes noted. I did exactly that. When I had a claim about six months later, I called the company and put in a request for service. They refused my claim because they said I was supposed to have called them with any changes and that the item was not covered. I explained what I was told by the sales representative but it fell on deaf ears. They never called me back. I had to... Read More


D
David E
Los Angeles, California

4/27/2018
I am a customer of AHG. This is the worst company in terms of response and customer service. I have a had a claim open for 30 days and they cannot find a technician in my area who will fix my appliance. I have asked for a manager to call me back and all I get are empty promises. I wish they had a rating a less than 1 star because that is what they have earned.


O
oteppone@llu.edu
Forest Falls, California

4/6/2018
Scammers!!! They are super nice when selling you the warranty. I signed up with them at first, but when I read the contract ( ALWAYS READ THE CONTRACT!!!) there were so many clauses that could be used not to give you service (I.e. their contractor may ask to see your maintenance records up to 3 years in order for company to replace something that's not working). I canceled them next day of course. They would not refund my premium. Three weeks passed and I kept calling them about my refund. The response was always the same... " I don't know what happened with your refund, someone will call u back on that". Of course nobody calls you back. I had to file a dispute against them with my... Read More


Karen B
Chatsworth, California

2/19/2018
Do not take american home guard service. They have the worse customer service. they expect you to find your dealers for them. they pay dealers late. very unprofessional company . they are not open 7 days special hours limited. no a very happy customer . i have now canceled them and they do not return calls no mgmt avail runs shady , operations have different answers change names etc.


N
Nguyen
Winter Garden, Florida

10/4/2017
Long story short, rude and he care about is making a sale. I am a home buyer and calling around to see which home warranty would be best for me, as I explained to the sale person. I called to ask for more info on their coverage to see if their policies fit my new home. The sale agent did not want to listen to what I want to cover, he was more interested in giving me the sale pitch and he said everything would be covered. I didn't want to give him my full name or any contact info because I did not want to get hundreds of phone calls from different home warranty companies later asking me if I would like to buy coverage from them. I told him I just want to see if the systems I am worried... Read More


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PJMac
El Dorado Hills, California

9/27/2017
1)IMO American Home Guard Salesman use false statements about what is covered to sale warranties. Company management simply relies on the fine print of the warranty to refuse coverage of just about everything. Although salesman make statements in complete conflict with there contracts to sale the warranty. Management is unconcerned. 2) AHG advertises as a 5 star warranty provider and top rated but does not disclose who and where these rating come from. IMO There are no such rating for this company which amounts to false and misleading advertising which is consistent with the endorsed fraudulent sales practices of their employees. 3) When an issue arises, the company cannot... Read More


Jason M
Colorado Springs, Colorado

9/22/2017
Thought I was getting a deal to get this coverage included with the purchase of my home. They rave about 24/7 support. In reality, someone will answer the phone 24/7, but they can't help you. They will take down your name and number and "forward it" to the right department for them to contact you. You will never receive a call back! Ever! Have been trying to get a gas leak fixed for months on my heater. Called multiple times. Nothing. Finally paid out of pocket because the nights are getting colder. Called to cancel the policy, they "forwarded" my info. I know how this story goes... I can't believe this company hasn't had a class action lawsuit yet. I did look them up on the BBB, guess... Read More


Heather L
Nashville, Tennessee

9/19/2017
The lighting in my bathrooms went out. The outlets work in the main bathroom but don't work in the master. Neither of them have lighting. We called American Home Guard over 30 days ago for a inspection and repair to be done. We call every other day to follow up. To date we still don't have a resolution . I would not recommend them to anyone.


A
Anne M
El Dorado Hills, California

9/11/2017
I purchased their comprehensive policy in February 2017 and filed a claim for an electrical repair June 3,2017. No repair service ever contacted me and after multiple phone calls saying they were working on it, I decided to cancel my policy. I also reported them to the Pennsylvania Bureau of Consumer Affairs. I requested refunds which are pro rated and cost an additional handling fee of $75, I am still waiting for my refund as of Sept 11,2017. This place seems like a scam to me and should not be on your recommend list Barbara Anne Martin


G
Gail W
Philadelphia, Pennsylvania

9/5/2017
I tried making one claim with this company and i was given misinformation. I was told the claims process could be made 24/7 days and that was not true. The company doesn't have 24 hours availability. After i tried to make a claim the person i spoke with told me that i would have someone contact me back within 24 - 48 hours. When i didn't receive a call back i called again and they had no record of my original call/claim. I tried to file the claim again but i was told that my warranty didn't cover plumbing and i informed the person that my warranty did cover plumbing. Long story store...No one came out, no one took my claim, and customer service stucked!!!! I have canceled my warranty and i... Read More


S
Susan
San Diego, California

8/7/2017
Very unresponsive. Non Emergency claims per the contract are to be handled within 2 days during normal business hours and 4 days on weekend. I contact AHG on Thursday 8/3 at 1:52 PM and still haven't received a call or an email as promised. I have not heard from AHG or a vendor. It is Monday 8/7 3:43 PM. I called. They can't find an electrician. And what service are they supposed to be providing???? Can't evaluate repair.... They haven't done anything.


K
Karen R
Los Angeles, California

8/3/2017
Extremely rude customer service. When I called and asked if my pool pump was covered I was told if I bought coverage than it's covered.


P
providenacia a
Morristown, Tennessee

8/3/2017
American home guard has been really good to me. We've had nothing but good experiences. They've taken care of my issues that I had with my refrigerator and stove. Submitting a claim is good and easy. The technician who fixed our ice maker was very informative about american home guard’s policy as well. He was very familiar with your company and other companies that he service for. He also told us that we should probably upgrade our policy to the blue plan because it has better coverage for a slightly higher price.


M
Michael C

7/11/2017
I have had an excellent experience so far. I just had my air conditioner go out mid June. After 15 years the unit wasn't worth repairing. American Home Guard replaced the unit with a brand new model. You cant go wrong spending 40 bucks a month for that.


L
linda s
Palm Coast, Florida

7/10/2017
American home 'guard' - complete and utter dissatisfaction!!! With people, service, promises, contract, etc!!! They have great sales people -- but no follow through!!! If i could, i would rate them as less than zero!!!


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Darice P
Cleburne, Texas

6/22/2017
Fraud alert! I paid for their warranty service and received a contract. My heater went out in the coldest part of the winter in my area of Texas. American Home Guard sent technicians to my home. The technicians (two from the same company) recommended replacement of my unit because it could not be repaired. American Home Guard tried to avoid payment by trying to cancel my policy. They gave the reason that they no longer serviced the state of Texas. They serviced Texas when I bought the contract and at the time my heater went out. They are in breach of contract and will not do anything about it. They do not return phone calls or emails. These people are all criminals - Cheryl,... Read More


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Robert C
Frisco, North Carolina

6/9/2017
I really really wish I could give this company a negative rating. I called on 5/22/17 for a claim on a hot tub that stopped working. As of today (6/9/2017) I still have not gotten anywhere with getting someone to come out to diagnose the problem much less repair it. Oh, they sure were quick to charge my credit card when I signed up for it but ask for an email or phone call to know where the claim process is.....forget about it. I've called 7 times & each time I have repeat the problem despite them saying that they are just taking notes. I'm also told each time that they are experiencing a high volume of repairs.......sounds like a standard line to me. I spoke with a so called supervisor... Read More


M
Marilyn M
Palm Desert, California

6/7/2017
I would never do business with this company again! I have had home warranties in the past and cancelled them due to bad service! I thought maybe this time would be different! I was wrong! I called the company on 5/26/2017 to take out a policy with them. The annual premium was only $350.00 and the services fee when someone had to come up was only $45.00 Too good to be true!! They were supposed to e-mail a copy of my policy as well as one through the regular mail. I called at least 6 times over the next week to let them know I never received a copy of my policy either by e-mail or in the mail. I finally realized they were just telling me what I wanted to here. I sent them a email... Read More


L
Lucielle K

6/6/2017
A number of months after I purchased my warranty my dishwasher gave out and needed to be replaced. The claims department told me I could buy a new one and they sent me a check for $500 towards replacement. Good job guys.


J
Jose S
Ottumwa, Iowa

6/6/2017
I had a bad problem with my Air conditioner last week. When I called in to file the claim and told me that I could use "Franks HVAC Repair". I was so happy they let me use him because he always did a great job. Very good job.


T
Terry
Chandler, Arizona

6/4/2017
If I could give a negative, I would. As a Real Estate Broker we try various home warranties to know which we can confidently recommend to our Clients based on our own experience. We have tried many over the years. American Home Guard was very difficult to file a claim with, called the toll free claim #, was placed on hold 3x with a recorded message - for over 10 minutes. Went to the web site, their response was to transfer me to "info" no response after 5 minutes. Finally talked to someone and they said they would have a plumbing tech contact me, that didn't happen. Decided this way too difficult so decided to cancel, emailed them and told them I wanted to cancel due to unsatisfactory... Read More


D
Debra E

6/2/2017
F****plus Customer service very poor! They don't cover anything they on your contact! Don't even deserve one star! Stay away from this company!!!


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George E
Boise, Idaho

5/28/2017
I happen to be one of American home guard's vendors. We service HVAC & Major Appliances. I have been with them for 10 years, they've sent me a large amount of work. Had to write them a review after all this time. They have been extremely fast with payment. If you are a contractor or technician you should speak with a gentleman by the name of Avery.


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Terry
Baltimore, Maryland

5/28/2017
Just renewed my policy for less than what I paid last year. Totally surprised being that I used it more than a few times.