2-10 Home Warranty Review

Rating: 5 / 10 (Average)
8 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from some partners. Learn more.
2-10 is a Colorado-based company dedicated to providing warranty and risk management solutions, including new construction structural warranties, renewable systems, and appliance warranties to builders and realtors, as well as homeowners. Their caps per item are quite generous, though their service fees are quite standard. They are a BBB-accredited business with an A rating.

How is 2-10 rated?

Breakdown

3/10
Coverage
3/10
Reputation
8/10
Contract & Price
8/10
Claims & Service

Overall Rating: 5 / 10 (Average)

2-10’s home warranties provide excellent value. While their service fees and base-level premiums fall within the industry average, their itemized caps are quite generous. By maintaining a high BBB rating, despite a high number of negative reviews, 2-10 demonstrates that it is capable of addressing its customers’ concerns. Though their money-back policy is only available by written request, their resulting administration fee is lower than their competitors. 2-10's lack of a waiting period, as well as allowance of outside contractors, is highly appealing.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$1,500
Typical Systems Benefit Limit
$1,000

Coverage - 3 / 10

2-10’s home warranties, unlike many competitors, exclusively offers hybrid plans. Although the number of covered items advertised are on the low side, their lack of an annual cap makes up for it. Focusing on item caps instead, 2-10 allows for a generous $1,500 per appliance and $1,000 per system.

What does 2-10 cover?

Covered Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heaters

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwave
  • Trash Compactors
  • Garbage Disposal

Exclusions

For a full list of 2-10 exclusions, check out

Specialty Items

  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $305
Minimum Contract Length
12 month(s)
Online Quote/Application

Contract & Price - 8 / 10

Home warranties at 2-10 have a 12-month minimum, and begin at $305. Exact details can be generated via their online quote and application, and tif a customer is dissatisfied or changes their mind, they offer a 30-day money-back guarantee. This offer is only available if requested in writing, and includes a $25 processing fee.

Sample Contract

2-10 provides a sample contract for potential customers on its website:

Claims & Service

Claims

Service Fee
$75, $100
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
0 days

Contractors & Service

Contractor Selection
In-Network Only
Contractor Network Size
10,000
Service Recall Period
30 days

Claims & Service - 8 / 10

2-10’s service claims vary between $60-$100, well within the industry standard. With no waiting period or maintenance records requirement, 2-10’s contractors are always available. Should their work have been flawed in some way, the 24/7 claims department will assist with service recalls within the first 30 days after the initial service date. In the event that none of 2-10's 10,000 in-network contractors are able to assist, customers can call out-of-network technicians to obtain quotes, provided they’ve contacted the company beforehand.

2-10 Reputation

Company Details

Year Founded
1983
NHSCA Membership
Number of Customers
5.5 million homes covered
Number of Employees
201-500
BBB Rating
A
BBB Rating
10
BBB Neutral Reviews
4
BBB Negative Reviews
230
Date Collected
2017-07-21

Reputation - 3 / 10

With over 200 employees and five million homes covered, 2-10 falls within the average established by its fellow NHSCA members. Although this company is not rated on TrustPilot, they have maintained an A rating through the Better Business Bureau since 1983. This is in spite of its 230 negative reviews, as opposed to its 10 positive ones.

Contact & Additional Information

Homepage URL
Company Phone
(800) 743-4210
Headquarters Address
13900 E. Harvard Ave., Aurora, CO, 80014
Mailing Address
13900 E. Harvard Ave., Aurora, CO, 80014
Year Founded
1983

Top Rated
Our Partner
9.7 / 10
  • Far and away the trusted industry leader
  • They have paid out over $1.8 billion in claims in the past 5 years
  • Nationwide network of more than 13,000 contractors
  • More than 1.6 million customers
  • Best reputation in home warranty industry

Latest 2-10 Reviews

L
Lisa C
San Antonio, Texas

2/6/2018
I have 3 contracts with 2-10 and I am a referral partner! I will not renew any of my contracts with 2-10. My HVAC burned up on 01/15/2018 . I have had to call them multiple times. Today DeAnna told me she doesn't know how I fell through the cracks but she would get someone on it tomorrow because today all the management is in training! I has been 40 degrees in my home several time during the cold snap. Customer service stinks! Contractors complain about your inability to answer their calls as well as a business having to wait on hold for 2 plus hours to help one of your customers. Ridiculous! THANKS BUT NO THANKS 2-10! You have lost my business and I promise no more referrals to... Read More


Jennifer S
Dacula, Georgia

1/24/2018
I am in the process of getting quotes for a new Home Warranty company. My experience with 2-10 has been horrible every time! Customer Service is rude and speak down to you. I was without air for 19 days last summer and now my washer is making a horrible knocking noise. 2-10 said because it still works they won't send someone out to look at it. I paid to have a company come look at it and they said it could not be fixed. So 2-10 won't fix it until it just stops working and because of my experience with my air my bet is it wouldn't get fixed anyway. Three people looked at my air and all had different opinions and one even tried to charge me for things that they said had to be brought up to... Read More


R
roger s
Rincon, Georgia

1/14/2018
Your warranty service is terrible and your customer service dept is non existent. After several months of trying to cancel and get a refund i still have not received either confirmation of cancellation nor refund from your company. Good riddens!!!!! I hope to share my opinion with many , good luck with your greed , you certainly have lost this customer!


N
naru
Covington, Georgia

10/31/2017
I got the home owner warranty from 2-10 warranty company when i purchased my home, in the hurry of closing the home buying formalities i missed to read and check about this polished warranty company. Every service by 2-10 warranty company is bad. Claim approval process by 2-10 warranty company is horribly bad most of the cases they do not approve or go with the really bad options. 2-10 warranty company did not stick to the words they committed. Please do not fall into their polished words when you purchase the warranty or when u renew it. They will show their original side only when there is any problem in your home and when you have any claim(S)


A
Angry c
Baltimore, Maryland

9/5/2017
I had purchased 2-10 home owner warranty when I purchased my first home April 2016. This company's customer service reps have provided me the worst customer service ever. I had them replace my heat furnace and duck work after 8 months I noticed my duck work wasn't completed. Come to find out I only had 30 days to notify them which mean I would have to pay again. So please save your money and do your research else where before throwing your money away to this company. Becareful with Francine agent# 1501


V
Vance W
Tucson, Arizona

8/28/2017
We have had 2-10 since purchasing our home and have had typically poor experiences with them... but this time is the worst... Our Washing machine began to leak and we contacted 2-10... we went through the beginning stages and paid our $60... we have now been without a washer for a month... first they couldn't seem to get a repairman... then they did and he couldn't complete the job because he wasn't being paid enough... now they say that in spite of the fact they ordered parts, they don't have the correct ones and can't find the parts... but they did want to thank me for being a good client??? My advice... check out other warranty options before selecting this one...


Sarah P
, Virginia

8/22/2017
I became a customer of 2-10 Home Buyers Warranty upon the purchase of my first home in April of 2016. During my first year with 2-10, my dishwasher began leaking. Customer service have two options - pay the $100 service fee to have someone come out and take a look, which could take up to a few weeks, or purchase a replacement myself and they would reimburse me $100 once I submitted the receipt. Not knowing any better, I took option two. Once the new appliance was delivered and I submitted my receipt, I was notified that my new dishwasher would not be covered for the remainder of the year since it was a new purchase outside of their process. REALLY? Stupidly, I decided to renew my... Read More


C
Catherine W
Cocoa, Florida

2/14/2017
Living about 90 miles from Orlando means they had no local contractors except for an HVAC guy who blew me off twice. Once was an emergency, I had 3" of water in my garage because the dehumidifier line had clogged. He never came and I had to hire someone to unclog the line and clean up the mess and now I'm still dealing with mold. The other time. I needed the ductwork checked because the a/c wasn't reaching the end of the house- he blew me off. They did send an electrician because I kept having a short out. By the time he was sent, he pulled the faulty wire and it had caught fire In 3 places- I could have died in a fire or lost my house. I No plumber to fix the broken faucet for my washing... Read More