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2-10 Home Buyers Warranty (2-10 HBW) is a Colorado-based company founded in 1980. 2-10 HBW provides home warranties for new construction and pre-owned homes, and protects 1 in 7 new construction homes with a structural warranty. The company offers builders, real estate professionals, and homeowners system and appliance home warranty plans. They are Better Business Bureau accredited with an A rating, and a member of the National Home Service Contract Association.
🔥 LIMITED TIME OFFER: $400 OFF!
$150 OFF + 2 Months Free + Free Roof Coverage
- Appliance-only, systems-only, or combination plans available
- Covers single-family, multi-unit, and rental properties
- Multi-year discount available
- No home inspection required
- File claims online or by phone
Latest 2-10 Reviews
Was given this warranty purchased by our realtor after buying a home. We knew the home had an older HVAC unit of 21 years and figured it would be good to have when it eventually broke down. Once spring hit we saw the shortcomings of the HVAC system upstairs as the system ran all the time and would never cool down the upstairs. Had an HVAC tech come out to diagnose the problem as a restriction at the coil causing the temp to be off and the system to constantly run with signs of parts failure. Contact 2-10 for them to do their due diligence with their own contractor and not only was the contractor difficult and making comments like it was going to be covered, but he stated he would send them... Read More
Everyone below me with negative reviews on this fine company just can't see the true purpose. It takes hard work and dedication to be this bad and cause this amount of frustration with paying customers. You guys think it's easy to mess up fixing a fridge 8 times in row...NO! But 2-10 somehow does it and makes it look easy. I stayed home 4 different days throughout the past 12 months to wait for maintenance people to come out and "fix" my fridge. After the 4th time I would still get mad as they said they fixed it with the highest confidence in their raspy voice, but after the 5th time I started to see the amount of dedication it took to come out to my house and pretend to fix my fridge.... Read More
DO NOT USE. DO NOT USE. DO NOT USE. Absolutely horrible service and have no respect for customers. The main drain in my basement backed up and basement was flooding. This was 3:00am and I was leaving for a flight in the morning, so I had to act fast and could not wait hours for 2-10 to open and source a plumber. I was trying to prevent further damage and flooding and reduce damage costs by acting fast (plus I need to be able to use the toilet - a basic health need!). Upon notifying 2-10 of what happened I was told "That\'s unfortunate, but because you went outside of us we cannot reimburse you, even though it was just snaking the drain and is covered under your policy. We appreciate you... Read More
IN early June 2018 our refrigerator/freezer stopped working. It is now 8/22/18 and NO ONE has been out to repair this issue. Lots of lip service, run-around and appointment rescheduling (which has been endless). Our patience had come to an end when the "escalation department" contacted us. I verified both phone numbers and email. This person has YET to return a call or email in 24 hours. More of the same "hurry up and wait" from 2-10. We have been storing food in coolers on the floor of our dining room for 2.5 months. I'm, kicking myself for spending $500 on this policy and another $100 for a service deductible for service that has YET TO BE RENDERED! The initial service failure was... Read More
If you check out my reviews, you'll notice that I'm usually handing out praise to awesome companies with products/food that are amazing and service that's above and beyond. Unfortunately, that's not the case with this review. This past weekend (6 days into living in our new house) our downstairs bathroom began to flood from the ground up at around 9am on a Sunday. I immediately logged in to my 2-10 account to look for a phone number to call and way to get a plumber out on a Sunday in case of an emergency. I submitted a service request (where there was no way to mark emergency, but I could describe what was happening - our house was flooding) and the form's automated response was... Read More
My grandmother purchased a home warranty with her house, AC compressor failed on 4 May. As of 16 June they say it will be 3 more weeks for the compressor to come in because it is on back order. The original compressor that came in was wrong and I found out today that the original service company cut out the old compressor over a month ago and left the refrigeration system sealed with only electrical tape. I can get the compressor through my business in 4 days and install it but they refuse to pay my actual cost for the compressor with no mark up. They said they will only pay about $450 less than my cost. There are 3 people with medical issues living in the house. My grandmother is 78. The... Read More
I've been in my home for less than 2 years and they have had to come out and "fix" my ice maker twice. Well it's broke again and they want me to pay another $100.00 to come out and fix the same problem. Since it's been over a calendar year from my renewal date to the last date they fixed this problem I have to pay the deductible again which I'm not doing! While I understand policies and procedures I don't understand why they couldn't waive the fee since this issue has been reported a third time. Maybe if they didn't send an incompetent contractor to fix the ice maker the FIRST and SECOND time I wouldn't be so irritated. The supervisor had the nerve to tell me "well it's been fixed for 10... Read More
This in one of the worst companies for Home Warranty. I have a issue with water dispenser in the refrigerator and it's been going on for 7 months, can you believe it. After 3 visits by different contractors assigned by them, its still not working. Finally they tell me it's design issue and its not covered and I should contact GE the manufacturer.
When I call them,I am transferred to different departments with a wait time of over 45 minutes.
Not sure how I can get this resolved? Water dispenser issue in refrigerator, is a design issue, is a worst excuse ever heard.
I put in a service request on May 4 for our air conditioning. It is May 26 and it still has not been fixed. I've been on hold their purchasing department for 126.93 minutes and still counting. I've spoken with numerous people who have been friendly, professional, informative about the delay, but that has not changed the fact that this request is over 22+ days old. I was told that nothing could be done for another 3 days before the part that was mailed to the wrong location can be resent which will add more time. That will put this service request at around the 30 day mark.
We went online to file a work order for our dryer three days later we got a response that we would be contacted by Service repair company to set up appt to repair. After Technicians diagnosis it told us it would be 2 weeks to get parts, we waited 2 weeks heard nothing i called and they were surprised to hear from me saying that the parts were never ordered. it took almost 4 weeks to schedule appt to do the repair on our Dryer. I kept calling about the issue and finally they told me they had an error in ordering the parts on their end, they did however refund my $75 service fee. I am looking at other Home warranty Companies, problem is most have the same complaints across the reviews... Read More
We were given a 2-10 home warranty when we purchased our new home. We made a claim on our furnace system and 2-10 denied our claim due to the problem being a "pre-existing condition." I spoke with a representative who informed me that the contractor had stated that this was "100% a pre-existing condition and had to have been broke for quite sometime." After this phone call the contractor actually called me to see what 2-10 had said. When I told him what they said, he stated that he told them that in his professional opinion this was not a pre-existing condition and he never told them that it was. I called 2-10 back and confronted them about lying to me. This representative then admitted to... Read More
Simple.... Don't get this company.... My story is too long to tell. Just trust me when I say get someone else, save you time and money. Research, research, research for something better.
Avoid 2-10 at all costs. This service will waste your time and yield nothing in return but distress. I opened 3 service requests in the span of a year and for each of them 2-10 was unhelpful at best, even with the "Premium" coverage. First request was for a non-functioning dryer outlet. Dispatched company inspected and claimed it was not a failure but an installation issue so it would not be covered and no work was done. They charged the $75 deductible anyway. Second request was for a shower leaking into the basement. Dispatched plumber diagnosed and claimed the issue was weak shower grout which was not covered by warranty. They did nothing else, charged the $75 deductible and left.... Read More
Your warranty service is terrible and your customer service dept is non existent. After several months of trying to cancel and get a refund i still have not received either confirmation of cancellation nor refund from your company. Good riddens!!!!! I hope to share my opinion with many , good luck with your greed , you certainly have lost this customer!
Agents are combative and Home Warranty company appears to not to want to reimburse though we followed the process. Terrible. No department knows what the heck is going on, from Customer Service, to Claims, to Accounting. Would not recommend.
The contractor's receptionist hung up on me after reminding me that I had requested another contractor, which I did following a previous negative service experience. 2-10 Warranty told me that I had no other option but to go with the contractor with whom I had the negative experience because the one I preferred was out of network. However, last month they were in network and fixed the A/C with no problem. I tried to contact 2-10 Warranty Customer Service to explain my experience to no avail. At this point, I will probably seek out another warranty company at renewal time.
My air conditioner stopped working after moving into my newly purchased home in August. It was around 105 degrees when the AC unit blew. 2-10 sent their contractor who determined that it was a pre existing issue and quoted us a price for repair twice what is common in our area. We replaced the unit at our own expense. 2-10 HBW denied our claim for repairs under the home warranty stating the problem was a pre-existing issue. However, the initial home inspection report, and an additional air conditioner inspection both stated the unit was in working order. I contacted a gentleman in 2-10 HBWs call center who was very polite. He stated we could request a re-evaluation of our initial claim,... Read More
2-10 Home Buyers Warranty review
STAY AWAY FROM THIS WARRANTY. If you have a minor leak or any MINOR problem, they will fix that. Anything MAJOR? Absolutely not. THEY WILL NOT HONOR THEIR OWN AGREEMENT. Been without air conditioning for 3 months, and have endured too many of their shady contractors. Do your homework on all warranty companies and know your rights, as I am not done with this company. I rated them only because it was required. 1/2 of a star is too much of a compliment for them. Too many negative reviews speak VOLUMES.
This company lies and does everything it can to avoid paying a claim. The only words they know is deny. Deny, deny. Avoid this company at all costs.
June 9, 2019 Whom It May Concern: We have paid for your home warranty for 13 years and just recently needed to use it for the first time. First, our hot water heater broke and needed to be replaced. To our surprise we still had to pay an additional $1000. Then a few months later, our air conditioner quit working and had to be repaired. Once again, we had to come up with an additional $900. Another issue is the amount of time it takes from submission to completion. For instance, we were without AC for 14 days. Even though there is a progress bar on the website, we found that we had to call for updates. We feel we should’ve been kept better informed. To say the least, we are not... Read More
Are they named 2-10 as they only pay 2 of 10 claims?????? JW
For sixteen years, we have been a 2-10 Home Buyer's Warranty customer. When you need minimal repairs, they're quick to respond, but if major work is needed, you have to put up a constant fight to get the job done. We have been trying to get our air conditioning unit repaired since 8/16/2021. The recommended repair company appears to be incompetent to do the repairs. 2-10 told us that since they have paid the repair company and they guarantee their work, we're stuck with trying to get our air conditioning repaired. This type of customer service experience is very harsh and unrealistic to put your customer through this turmoil. We have difficulty getting the repair company to come out, and... Read More
This company does not or will not replace your warranty covered item with another new unit. My Kitchen Aide double oven mother-board went out and they sent off to be fixed and it could not be fixed. The part was no longer produce (manufactured) so it was discontinued and they would only pay me for the cost of the part. They would not pay me their policy limit for replacement of the appliance (which was $3,000) because under their contract, it states that it is their sole discretion to pay for replacement of unit. I spoke with 5 claim reps and management and they just stated that they would only pay me for part. I asked what was I to do with the money if part is discontinued and my oven... Read More
MY NIGHTMARE WITH 2-10 Today, it has been 3 months (4/12/2021) since I first called to request service for my HVAC. Since that day, I have not had appropriate cooling or heat in my house. Since April 12, there have been 50 days where the temperature outside was over 80 degrees (April 3 days, May 14 days, June 19 days, and so far in July 14 days). I live with my wife, an adult son, with cystic fibrosis, and 6 dogs. I have a heart condition that requires that I exercise and not have stress. Let’s just say, that before this started I did not need heart surgery and now, I will be having heart surgery on August 4rth. My son is my biggest worry. Due to his cystic fibrosis, his lungs... Read More
Extremely terrible!! Highly unprofessional. Placed a clain on 6/27/2021 and after 2.5 weeks still not replaced.. To replace my water heater, had to go through 2 contractors, > 3 weeks delay and without hotwater, dishwasher and Washer and Dryer. Absolutely insane experience.. Not sure How I am able write this review in such a calm fashion after what I have gone through.. First contractor quoted high costs, Second contractor was almost 1/2 the cost.. However 2-10 Home warranty purchasing department ordered incorrect water heater, despite of communication after inspection from contractor and me, sharing pictures of the issue in the service request.. Look for other warranty companies.. we... Read More
2-10 HBW’s home warranties provide excellent value. While their service fees and premiums fall well within the industry average, they do not have itemized limits for a home’s typical appliances and systems. By maintaining a high BBB rating, , 2-10 HBW demonstrates that it is capable of addressing its customers’ concerns. Though their money-back policy is only available by written request, their resulting administration fee is lower than their competitors.