Vivint Home Security Review


Rating: 8.5 / 10 (Excellent)
87 Customer Comments & Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.

How is Vivint rated?

Breakdown

10/10
Equipment
9/10
Monitoring
9/10
Reputation
7/10
Contract & Price
10/10
Technology Integration

Overall Rating: 8.5 / 10 (Excellent)

Vivint pairs their innovative, self-designed technology for home automation with customizable plans and flexible payment options, to make for excellent home security. Their aim to provide fully connected systems for the home puts them on the forefront of the industry. However, equipment costs can mount fairly quickly, and monthly monitoring fees are on the high side.

How does Vivint work?

Equipment - 10 / 10

Vivint offers both pre-selected home security packages and fully customizable options as well with professional installation at no extra cost, except in the cases of their outdoor and doorbell cameras. Hardware options begin with the SkyControl Panel, to which additional devices are added, such as their doorbell camera, ping camera, outdoor camera, smart locks, element thermostat, etc, all of which feature a lifetime warranty. Vivint's connected home technology offers a wide variety of optional sensors, such as smoke, glass break, carbon monoxide, and flood, all of which can all be controlled via the Vivint app. All in all, a very strong equipment package and suite of features.
Installation
Professional
Equipment Manufacturer
Clearlink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9 / 10

Vivint provides professional 24/7 monitoring via broadband or cellular. Their call center can dispatch emergency personnel as needed. The Vivint SkyControl Panel features two-way communication, as part of a complete system which gives homeowners unprecedented control of their entire house.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Vivint cost?

Contract & Price - 6.5 / 10

Vivint's Smart Home plans begin with a monthly monitoring fee of $39.99, while their Smart Home Video starts at $49.99. If a homeowner chooses to purchase their equipment upfront (average of $549.99), these are the only fees they'll pay subsequently, with no need for a contract. When choosing the financing option, the monthly cost includes the monitoring fees mentioned above, plus the equipment cost over their 42 or 60-month contracts. These contract lengths are excessive for the industry standard of 24-36.
Monthly Fee (min)
$39.99
Monthly Fee (max)
$49.99
Number of Available Packages
2
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$549.99
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty
Lifetime

Technology Integrations

Technology Integration - 9.5 / 10

Vivint features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touch screen panel sends email and text alerts. Vivint can interface with Amazon Alexa and Echo, Google Home, IFTTT, the Nest-Learning Thermostat, and Z-Wave. They also have a cloud storage unit called Space Monkey, which holds 1TB of data and can be accessed remotely.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Vivint Reputation

Reputation - 9 / 10

Vivint has excellent ratings across various certifying agencies, including the Central Station Alarm Association, the Underwriter's Laboratory, and the Electronic Security Association. Their customer reputation was historically poor, but they have made serious efforts in that arena, and currently offer support via various channels, including their mobile apps, website, and phone.
Trust Pilot Rating
7.1 out of 10
BBB Rating
C
Number of BBB Positive Reviews
194
Number of BBB Neutral Reviews
28
Number of BBB Negative Reviews
485
Date Collected
2017-08-17
Year Founded
1999

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(855) 562-0243
Headquarters Address
4931 N 300 W, Provo, UT, 84604
Mailing Address
4931 N 300 W, Provo, UT, 84604

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87 Customer Comments & Reviews

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L
Larry H
Fort Worth, Texas
6/12/2015
We had Vivint installed in our home when we moved in last year. The installer obviously been well trainned, and we were really pleased in the installation. We've been really pleased with the Vivint system and their response times to a few false alarms.


B
Bob S
Gainesville, Florida
5/26/2015
AMAZING!!! Love the service, love the system, love everything!


R
Ronald P
Killeen, Texas
5/12/2015
After more than 29 months of using Vivint services, We have had numerous problems with them. Vivint installers, have caused damage to my home, installed devices improperly, in general preformed poor qulity work. Vivint, has never provided all the devices agreed to, in the original agreement. Having any Vivint device repaired, is like pulling teeth. Every time the alarm went off Vivint monitoring people, did handled the matter, in a professional competent manner. That being said, Vivint may not be totally bad, but they will never protect our house again. If you want true value in home security don't think Vivint!


H
Harold c
Boardman, Oregon
4/27/2015
keep up the good work


S
SHERYL W
Sulphur, Louisiana
1/22/2015
HORRIBLE , HORRIBLE, HORRIBLE IS ALL I CAN SAY !!!!! ONCE YOU HAVE IT INSTALLED THE SERVICE IS BAD. MY SYSTEM DOES WORK LIKE IT SHOULD. THEY TRY TO FIX EVERYTHING OVER THE PHONE. IF YOU NEED SOMEONE TO COME TO YOUR HOUSE THEY CHARGE YOU $49.00 A TRIP. I DO NOT FEEL SAFE WITH THIS ALARM COMPANY AT ALL!!!!!!!!! I HAD ADT FOR 15 YEARS I SHOULD HAVE NEVER CHANGED. NOW I'M STUCK WITH VIVINT FOR 5 YEARS . IF I CANCLE NOW IT WILL COST ME $4,000.00. DO NOT BUY THIS SYSTEM !!!!!!! TALKED TO TAYLOR # 90714 AT VIVINT HE TALKED TO ME LIKE I WAS A STUPID KID.......AS HE SAID TO ME AS LONG AS THE ALARM WAS WORKING THEN EVERTHING IS OK , BUT ITS NOT IF ITS WORKING ITS HOW ITS WORKING THAT IS THE... Read More


J
Jake
Hopkinsville, Kentucky
1/17/2015
Vivint promised me equipment I never got. Within the first month I tried to cancel and I could not. At the end of my contract I have had to call 4 times to cancel service. And they still billed me an additional month. They stated that I had to notify them 30 days before I wanted it shut off. I think they do that so they can keep the extra 49.95. Their Customer service sucks.


S
Steven K
Seffner, Florida
12/31/2014
I had a complete system installed Saturday 27 Dec, the installer left hurried after initial issues getting the sensors to work. The next morning I adjusted the volume so that I could hear which door was being opened and found them mislabeled using the web site, I changed the name of the door and sensor but the system doesn't recognize it. I have a variable speed TRANE AC system and the installer left off wires stating they weren't needed. My wife complained about the room temperature and although the system shows it's set to 74 and is 74 the room temperature and humidity in the house are about 4 to 5 degrees higher. I did try the calibrate mode but again same issue. Called my... Read More



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