Vivint Home Security Review
82 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner.
Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.
Leave a comment for Vivint Home Security
82 Customer Comments & Reviews
Loading Reviews ...
We have had Vivint for just about a year. They proclaim to be "leaders in home innovation", we have not found this to be true in our case. They showed up almost immediately to install the system, and then tried to charge us more than what the original offer was. They also told us we could get functionality that in fact, we found we could not get after signing a long term contract. We started having problems almost immediately with the back up battery not working correctly (turned out to be a loose wire from when the tech installed it). The system was also not "sensing" all of the exterior doors so we would not be able to activate the system until we went and opened and closed the... Read More
My family purchased our home in 2010. We immediately looked into getting a home alarm system and Vivint seemed to have everything we were looking for. We signed a 4 year contract (mandatory) and regretted it immediately! The equipment worked less then it was broken, installers were shady, unprofessional, untrained young men, customer service was atrocious and the price was a joke after comparing to comparable companies! We signed with them rather then others because we really liked the doorbell with camera option.... After they came to our home they pointed out immediately that we had to have an existing doorbell to get that feature. After getting a quote of $1000 to have one installed... Read More
My wife and I got vivint when we first moved into our home. They seemed to get good reviews, after all of this though, this company is HORRIBLE! Just plain HORRIBLE! A sensor was installed wrong on our garage door resulting in the need to keep our garage door bypassed for a few weeks.If a sensor goes bad, you can either get a technician to come out and install a new one in 14+ days or wait 5+ days for them to mail you one. Well we have had a few of their sensors go bad on us, resulting in us having a door or window bypassed (that is the alarm is no activitly watching that door or window) so someone could have broken into our home without anyone knowing. Last sensor, they mailed us the... Read More
When i bought my new house I decided to put in a security system. Vivint bugged me and bugged me so I decided to talk to them. They made it sound real good, you know free installation, state of the art blah, blah, blah. Anyway I went with them and after I had signed the contract I found out they were not going to put NEW anything in! They just used the same sensors and everything else that was already there, which belonged to ADT. The only thing they put in that belonged to them was the main board.Not a week went by until I started having problems. One of the old sensors needed replaced and I got to pay for that and the service call. The second time they came they left me a couple of... Read More
I would NEVER recommend Vivint. 1st the salesman lied and said that I could get out of the agreement if I moved. 2nd when we moved there were no technicians available to install the system in our new home for over a month. 3rd the installer got frustrated and left without installing anything, saying he would come back later. 4th he never came back 5th When I called to make a new appointment no one was available for another month 6th No one called to determine why my system was not functional -- does not sound like active monitoring to me. 7th Calls required a 45 minute wait for a person 8th No supervisors were available to hear my complaints/concerns. 9th Billing... Read More
We had Vivint installed in our home when we moved in last year. The installer obviously been well trainned, and we were really pleased in the installation. We've been really pleased with the Vivint system and their response times to a few false alarms.
AMAZING!!! Love the service, love the system, love everything!
After more than 29 months of using Vivint services, We have had numerous problems with them. Vivint installers, have caused damage to my home, installed devices improperly, in general preformed poor qulity work. Vivint, has never provided all the devices agreed to, in the original agreement. Having any Vivint device repaired, is like pulling teeth. Every time the alarm went off Vivint monitoring people, did handled the matter, in a professional competent manner. That being said, Vivint may not be totally bad, but they will never protect our house again. If you want true value in home security don't think Vivint!
keep up the good work
HORRIBLE , HORRIBLE, HORRIBLE IS ALL I CAN SAY !!!!! ONCE YOU HAVE IT INSTALLED THE SERVICE IS BAD. MY SYSTEM DOES WORK LIKE IT SHOULD. THEY TRY TO FIX EVERYTHING OVER THE PHONE. IF YOU NEED SOMEONE TO COME TO YOUR HOUSE THEY CHARGE YOU $49.00 A TRIP. I DO NOT FEEL SAFE WITH THIS ALARM COMPANY AT ALL!!!!!!!!! I HAD ADT FOR 15 YEARS I SHOULD HAVE NEVER CHANGED. NOW I'M STUCK WITH VIVINT FOR 5 YEARS . IF I CANCLE NOW IT WILL COST ME $4,000.00. DO NOT BUY THIS SYSTEM !!!!!!! TALKED TO TAYLOR # 90714 AT VIVINT HE TALKED TO ME LIKE I WAS A STUPID KID.......AS HE SAID TO ME AS LONG AS THE ALARM WAS WORKING THEN EVERTHING IS OK , BUT ITS NOT IF ITS WORKING ITS HOW ITS WORKING THAT IS THE... Read More