Vivint Home Security Review


Rating: 8.5 / 10 (Excellent)
85 Customer Comments & Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.

How is Vivint rated?

Breakdown

10/10
Equipment
9/10
Monitoring
9/10
Reputation
7/10
Contract & Price
10/10
Technology Integration

Overall Rating: 8.5 / 10 (Excellent)

Vivint pairs their innovative, self-designed technology for home automation with customizable plans and flexible payment options, to make for excellent home security. Their aim to provide fully connected systems for the home puts them on the forefront of the industry. However, equipment costs can mount fairly quickly, and monthly monitoring fees are on the high side.

How does Vivint work?

Equipment - 10 / 10

Vivint offers both pre-selected home security packages and fully customizable options as well with professional installation at no extra cost, except in the cases of their outdoor and doorbell cameras. Hardware options begin with the SkyControl Panel, to which additional devices are added, such as their doorbell camera, ping camera, outdoor camera, smart locks, element thermostat, etc, all of which feature a lifetime warranty. Vivint's connected home technology offers a wide variety of optional sensors, such as smoke, glass break, carbon monoxide, and flood, all of which can all be controlled via the Vivint app. All in all, a very strong equipment package and suite of features.
Installation
Professional
Equipment Manufacturer
Clearlink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9 / 10

Vivint provides professional 24/7 monitoring via broadband or cellular. Their call center can dispatch emergency personnel as needed. The Vivint SkyControl Panel features two-way communication, as part of a complete system which gives homeowners unprecedented control of their entire house.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Vivint cost?

Contract & Price - 6.5 / 10

Vivint's Smart Home plans begin with a monthly monitoring fee of $39.99, while their Smart Home Video starts at $49.99. If a homeowner chooses to purchase their equipment upfront (average of $549.99), these are the only fees they'll pay subsequently, with no need for a contract. When choosing the financing option, the monthly cost includes the monitoring fees mentioned above, plus the equipment cost over their 42 or 60-month contracts. These contract lengths are excessive for the industry standard of 24-36.
Starting Price
$39.99
Max Price
$49.99
Number of Available Packages
2
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$549.99
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty
Lifetime

Technology Integrations

Technology Integration - 9.5 / 10

Vivint features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touch screen panel sends email and text alerts. Vivint can interface with Amazon Alexa and Echo, Google Home, IFTTT, the Nest-Learning Thermostat, and Z-Wave. They also have a cloud storage unit called Space Monkey, which holds 1TB of data and can be accessed remotely.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Vivint Reputation

Reputation - 9 / 10

Vivint has excellent ratings across various certifying agencies, including the Central Station Alarm Association, the Underwriter's Laboratory, and the Electronic Security Association. Their customer reputation was historically poor, but they have made serious efforts in that arena, and currently offer support via various channels, including their mobile apps, website, and phone.
Trust Pilot Rating
7.1 out of 10
BBB Rating
C
Number of BBB Positive Reviews
194
Number of BBB Neutral Reviews
28
Number of BBB Negative Reviews
485
Date Collected
2017-08-17
Year Founded
1999

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(855) 562-0243
Headquarters Address
4931 N 300 W, Provo, UT, 84604
Mailing Address
4931 N 300 W, Provo, UT, 84604

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85 Customer Comments & Reviews

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Scott R
Tallmadge, Ohio
8/25/2016
Vivint has a good offering and I signed up for a 5 year deal, however they are not equipped to support their systems. Strike one: I signed up for 5 years because along with their security system, I was also told that they would be installing solar panels for free in our area the next year. That of course was just a complete lie. In the meantime we have had numerous problems that they have no clue how to solve. It ranged from just plain ignorance to supplying a thermostat "expert" who told me he knew nothing about thermostats. I could go on for another 20 lines but I won't bore you. They have potential, but need to become far more professional to deserve the 69.95 I pay a month.


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Barbara L
Gallipolis, Ohio
8/15/2016
I hate this company! I was tricked into a five year contract by a salesman that was hired for the summer and now gone and cannot be contacted. He told me to go ahead and say yes when ask on the phone to confirm his sales pitch to a 60 month contract, which I had negotiated a 3 year, and he would have it corrected when he got back into the office. Immediately I began calling customer service about what had happened, but they would not correct this. The equipment is cheaply made and never seems to be working when I have needed it too. I have had two thefts and the cameras never picked up anything. I am not happy with this company and its service. I am stuck in a contract with... Read More


M
Marlene B
Vero Beach, Florida
8/8/2016
Had them for a few years. Difficult to get answers via email. Forced to call customer service. Gave me a very difficult time when I moved and had to closed my contract. Personally, I would never use them again. Contract wants to be for a lifetime !!


Shamus B
Duncan, Oklahoma
6/3/2016
My wife and I had protection 1 and we're having issues due to a lack of communication on their part. We got excited when the vivint sales rep came to our porch. They offered more and newer goodies for the same price so we decided to switch systems. Protection 1 had hidden fees for cancellation but the vivint techs paid the cancellation fee for us. Then the storms came and our house was struck by lightning, and our panel took the brunt and didn't communicate with the rest of the system. I contacted costumer service and set up for a tech to come out and fix it for the following Thursday. Then I received a phone call from a technician saying that he could be there later that night. I work... Read More


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Elizabeth S
Raleigh, North Carolina
4/7/2016
Vivent is very helpful in the beginning, almost pushing you to install their system and telling you if you don't like it they will happily remove it, no questions asked. We were really concerned about the system being what we wanted since you are locked into a 3.5 year contract so we asked specifically about the removal and reinstatement of the old system. No problem, they said. Our home is 2 story, no problem they said, we will put a panel upstairs and you can always use your cell phone. What they don't tell you is the secondary panel is silent with no lights. You can't tell if the system is armed or not and you can't hear the doors open/close because the chime if from the... Read More


Hobart L
Los Angeles, California
4/4/2016
Vivint promised a 2500 dollar credit on all equip and to install when I asked about that credit vivint said that I didn't sign up for that. Even when i know i ordered that. they have promised to hook up my electric heat and air but have said it is not available. GOOD LUCK


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Nancy C
Palatka, Florida
2/19/2016
This is a wonderful system with awesome support. My first system was ADT. They are the most difficult to deal with and every problem with their system costs you money to get fixed. Vivint is very reliable, only one problem in 3 yrs. it was fixed immediately at no cost. Super system, fantastic people to work with.


D
David R
Livonia, Michigan
2/2/2016
I have been trying to cancel my account for 2 months. $120 dollars, several phone calls and a mental breakdown later I am still paying. You need to call then send a document then call again so on and so forth. Customer service designed to squeeze the life out of you. Go with a company that understands the modern customer and how to give them a amazing experience.


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Anita S
Largo, Florida
1/25/2016
We just purchased alarm system and camera surveillance and we love it. The technician was very knowledgeable and we have a large home and separate guest house that he had to connect. We love the door lock and code system to get in front door. It is so easy. I love the camera system and can see what is going on around the grounds and entrances from my phone which is a smart phone and my husbands which is an iPhone. We highly recommend.


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Sheahan S
New York, New York
1/13/2016
Vivint salesperson came to our neighborhood in Queens and noticed I have Slomins Shield. He bugged me and bugged me so I decided to talk to him about replacing my system. He sure made it sound real good, you know free installation, state of the art the most advance system blah, blah, blah. Anyway I went with them and after I had signed the contract I found out they were not going to put NEW anything in! They just used the same sensors and everything else that was already there, which belonged to Slomins. The only thing they put in that belonged to them was the main board.Soon I started having problems. The old sensors needed replaced and I got to pay for that and the service call.... Read More



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