Vivint Home Security Review


Rating: 8.5 / 10 (Excellent)
85 Customer Comments & Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.

How is Vivint rated?

Breakdown

10/10
Equipment
9/10
Monitoring
9/10
Reputation
7/10
Contract & Price
10/10
Technology Integration

Overall Rating: 8.5 / 10 (Excellent)

Vivint pairs their innovative, self-designed technology for home automation with customizable plans and flexible payment options, to make for excellent home security. Their aim to provide fully connected systems for the home puts them on the forefront of the industry. However, equipment costs can mount fairly quickly, and monthly monitoring fees are on the high side.

How does Vivint work?

Equipment - 10 / 10

Vivint offers both pre-selected home security packages and fully customizable options as well with professional installation at no extra cost, except in the cases of their outdoor and doorbell cameras. Hardware options begin with the SkyControl Panel, to which additional devices are added, such as their doorbell camera, ping camera, outdoor camera, smart locks, element thermostat, etc, all of which feature a lifetime warranty. Vivint's connected home technology offers a wide variety of optional sensors, such as smoke, glass break, carbon monoxide, and flood, all of which can all be controlled via the Vivint app. All in all, a very strong equipment package and suite of features.
Installation
Professional
Equipment Manufacturer
Clearlink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9 / 10

Vivint provides professional 24/7 monitoring via broadband or cellular. Their call center can dispatch emergency personnel as needed. The Vivint SkyControl Panel features two-way communication, as part of a complete system which gives homeowners unprecedented control of their entire house.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Vivint cost?

Contract & Price - 6.5 / 10

Vivint's Smart Home plans begin with a monthly monitoring fee of $39.99, while their Smart Home Video starts at $49.99. If a homeowner chooses to purchase their equipment upfront (average of $549.99), these are the only fees they'll pay subsequently, with no need for a contract. When choosing the financing option, the monthly cost includes the monitoring fees mentioned above, plus the equipment cost over their 42 or 60-month contracts. These contract lengths are excessive for the industry standard of 24-36.
Starting Price
$39.99
Max Price
$49.99
Number of Available Packages
2
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$549.99
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty
Lifetime

Technology Integrations

Technology Integration - 9.5 / 10

Vivint features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touch screen panel sends email and text alerts. Vivint can interface with Amazon Alexa and Echo, Google Home, IFTTT, the Nest-Learning Thermostat, and Z-Wave. They also have a cloud storage unit called Space Monkey, which holds 1TB of data and can be accessed remotely.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Vivint Reputation

Reputation - 9 / 10

Vivint has excellent ratings across various certifying agencies, including the Central Station Alarm Association, the Underwriter's Laboratory, and the Electronic Security Association. Their customer reputation was historically poor, but they have made serious efforts in that arena, and currently offer support via various channels, including their mobile apps, website, and phone.
Trust Pilot Rating
7.1 out of 10
BBB Rating
C
Number of BBB Positive Reviews
194
Number of BBB Neutral Reviews
28
Number of BBB Negative Reviews
485
Date Collected
2017-08-17
Year Founded
1999

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(855) 562-0243
Headquarters Address
4931 N 300 W, Provo, UT, 84604
Mailing Address
4931 N 300 W, Provo, UT, 84604

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85 Customer Comments & Reviews

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G
Gary
Elkridge, Maryland
11/30/2016
System was installed on 11/16/16, stopped working properly on 11/19/16. Camera does not record properly, system does not arm when instructed via phone, tamper warnings from detectors when no one is around. Phone calls take forever, reps try to sell more bells and whistles rather than concentrate on fixing problems. Took two weeks to get repair service at the house on 11/29/16. Was told the system would reboot and be fixed in 2 hours. Tech left and the system now have more glitches. DO NOT trust Vivant, they don't care.


T
Tomcat
Rutherford, New Jersey
11/28/2016
I have had Vivint for approximately 9 months. I have had to have service about 7 times. NOT GOOD! The worst part is they did not show up for four scheduled appointments. It got so bad that they released me from my contract due to their inability to keep an appointment.


Cynthia R
Santa Fe, New Mexico
11/15/2016
Worst security company ever. We sold our home and they wouldn't let us out of a contract I should never have done with them. We paid off the contract to get out of it and had to keep calling to get our our account cancelled. They kept telling me they couldn't cancel it in case I wanted the service back or someone else could take it over. Charged my account again and it took weeks to get my money back, then they e-mailed me that I was 2 months late on my monthly payments! What a joke this company is. I would never recommend them to any one.


Charie V
Buda, Texas
10/25/2016
We signed a 4 Year contract. What a mistake. We have had problems and issues with this company and it's system since it was first installed. They would NOT let us out of our contract. Have one more year to go. Can hardly wait till we're done.


M
Michelle H
Naperville, Illinois
10/12/2016
Worst service for my business and home! The monitoring department called me after 3 minutes while a robbery was in progress at one of my business locations. By the time the cops were dispatched, my business had to suffer $10,000 in loses. I could never get in touch with a manager to express my disgust with this company. I am switching all my 9 locations to ADT. I do not TRUST Vivint with my life!


D
david p
Pound Ridge, New York
10/3/2016
The worst customer service on the planet!!!!!!! Never use them!!!!


D
Dianne S
Philadelphia, Pennsylvania
9/22/2016
There concept and idea is good, but their support staff is horrific. They read from a script when you call in for assistance and ask the same questions as they pass you on to a technician that supposedly knows more than they do. My system had to be reinstalled more than once because their software was outdated due to my earlier installation date. The final straw for me was when my home was left unprotected for over 10 hours because it never connected to the monitoring company and I nor my alternate person was never contacted the entire day. This meant that my house could have been burglarized and I nor the police would have been none the wiser. Needless to say I cancelled my contract... Read More


F
FRANK N
Moscow, Idaho
9/16/2016
After 6 years of service they will not give a 2 year contract without having to negotiate the second year. No flexibility whatsoever. I'm looking for an alternative service.


S
shannon o
Elizabethtown, Kentucky
9/13/2016
Vivint, where do I begin… DO NOT SIGN with this company!!! The sales rep, Joseph, was soliciting and aggressively pushy. He showed up to our house at 7 PM and told us that our bill would be the same as our previous company and that if we signed up with them today, that Vivint would pay for my cancellation of my previous security system contract. Of course, I signed on because who wouldn’t want new and advanced toys for the same price and because I signed up that day, he promised me $100 discount on the first months bill? The installers didn’t show up till 10 PM. One guy wasn’t able to install everything fast enough so, he had to call out three other techs. The guys showed up at 12 AM and... Read More


S
steph r
Kansas City, Missouri
9/8/2016
Salesmen are summer employees who lie about what you're getting and then disappear back to college out of state. You won't get all of the devices you're promised and you have no recourse. Price looks good until you realize there's no way out of the contract when nothing works. You owe them money even when their products don't work, and the buy out is just as expensive as keeping the broken junk. Customer service line keeps you on seriously long waits and then hangs up on you. Don't expect any real help either, just , "yes" "uh hun" "sorry", but no solutions, no refunds, and no next level manager to speak with. Devices are all completely unreliable and work traumatically at best.... Read More



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