Vivint Home Security Review
82 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner.
Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.
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82 Customer Comments & Reviews
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We signed a 4 Year contract. What a mistake. We have had problems and issues with this company and it's system since it was first installed. They would NOT let us out of our contract. Have one more year to go. Can hardly wait till we're done.
Worst service for my business and home! The monitoring department called me after 3 minutes while a robbery was in progress at one of my business locations. By the time the cops were dispatched, my business had to suffer $10,000 in loses. I could never get in touch with a manager to express my disgust with this company. I am switching all my 9 locations to ADT. I do not TRUST Vivint with my life!
The worst customer service on the planet!!!!!!! Never use them!!!!
There concept and idea is good, but their support staff is horrific. They read from a script when you call in for assistance and ask the same questions as they pass you on to a technician that supposedly knows more than they do. My system had to be reinstalled more than once because their software was outdated due to my earlier installation date. The final straw for me was when my home was left unprotected for over 10 hours because it never connected to the monitoring company and I nor my alternate person was never contacted the entire day. This meant that my house could have been burglarized and I nor the police would have been none the wiser. Needless to say I cancelled my contract... Read More
After 6 years of service they will not give a 2 year contract without having to negotiate the second year. No flexibility whatsoever. I'm looking for an alternative service.
Vivint, where do I begin… DO NOT SIGN with this company!!! The sales rep, Joseph, was soliciting and aggressively pushy. He showed up to our house at 7 PM and told us that our bill would be the same as our previous company and that if we signed up with them today, that Vivint would pay for my cancellation of my previous security system contract. Of course, I signed on because who wouldn’t want new and advanced toys for the same price and because I signed up that day, he promised me $100 discount on the first months bill? The installers didn’t show up till 10 PM. One guy wasn’t able to install everything fast enough so, he had to call out three other techs. The guys showed up at 12 AM and... Read More
Salesmen are summer employees who lie about what you're getting and then disappear back to college out of state. You won't get all of the devices you're promised and you have no recourse. Price looks good until you realize there's no way out of the contract when nothing works. You owe them money even when their products don't work, and the buy out is just as expensive as keeping the broken junk. Customer service line keeps you on seriously long waits and then hangs up on you. Don't expect any real help either, just , "yes" "uh hun" "sorry", but no solutions, no refunds, and no next level manager to speak with. Devices are all completely unreliable and work traumatically at best.... Read More
Vivint has a good offering and I signed up for a 5 year deal, however they are not equipped to support their systems. Strike one: I signed up for 5 years because along with their security system, I was also told that they would be installing solar panels for free in our area the next year. That of course was just a complete lie. In the meantime we have had numerous problems that they have no clue how to solve. It ranged from just plain ignorance to supplying a thermostat "expert" who told me he knew nothing about thermostats. I could go on for another 20 lines but I won't bore you. They have potential, but need to become far more professional to deserve the 69.95 I pay a month.
I hate this company! I was tricked into a five year contract by a salesman that was hired for the summer and now gone and cannot be contacted. He told me to go ahead and say yes when ask on the phone to confirm his sales pitch to a 60 month contract, which I had negotiated a 3 year, and he would have it corrected when he got back into the office. Immediately I began calling customer service about what had happened, but they would not correct this. The equipment is cheaply made and never seems to be working when I have needed it too. I have had two thefts and the cameras never picked up anything. I am not happy with this company and its service. I am stuck in a contract with... Read More
Had them for a few years. Difficult to get answers via email. Forced to call customer service. Gave me a very difficult time when I moved and had to closed my contract. Personally, I would never use them again. Contract wants to be for a lifetime !!