Vivint Home Security Review
85 Customer Comments & Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.
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85 Customer Comments & Reviews
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Called to inquire about service and was really given the run around. They wanted me to pay almost 800.00 up front in order to get. System installed.very rude and un professional service. Do not even bother to call this worthless company.look elsewhere and u will be pleased. Reported them to bbb.
BUYER BEWARE stay away from VIVINT SALES REP BRENDAN WILLIAMS he will SLAM you ,he sold us a security system with Alliance then called us several months later and told us he had a upgraded system at the time we did not know that vivint was a completely different company Brendan did we thought they bought out alliance in fact when the tech came to install new equipment I ask him that question and he said the owner of vivint is always buying other companies.Well VIVINT SALES REP LIED TO US .Now neither company will let me cancel .I have turned Vivint into NJ FTC AND NJ ATTORNEY GENERAL NEXT IS BBB. FOR slamming which is illegal Vivint install tech took all of the old equipment. I HAVE... Read More
Extremely disappointed in my service with vivint. Had issues with smoke alarm, door sensors, and took over a year to get door bell camera installed. Took over 3 months to get a tech out and fix after multiple calls. I feel that I should have been credited the 3 months down time, talked with several supervisors and the last I spoke to, "Cameron", offered a $25 and said that some of my system worked and I should still have to pay for that. Funny, if 3 parts of your system including fire,security and video, how would it be effective. Very disappointed how I've been treated and talked to as well as followed up with. Customer service has been terrible and I hope to be relieved of the contract... Read More
Please stop this company from selling their service. It was a three year nightmare!!! You better off buying some watch dogs and cameras!
i started with APX Alarm on or about 11/19/2008. I believe (not sure) APX either changed their name to Vivint or were purchased. Nonetheless I have been a faithful customer up until Feb 2, 2017 when my service ceased. In the beginning their was a delay in billing which always seemed to put me behind SO I solved the problem by finding out what day it was due and setting my bank up to automatically pay monthly and they have been paid faithfully for years. I came home from a month vacation on January 2, 2017 with my alarm beeping. We tried to reach Vivint but I kept getting disconnected so we had no way of knowing what happened so we called the police. I continued for approx. 1-1/2... Read More
Don't know what's wrong with those who trash Vivint. I've had the system for several months now and couldn't be more pleased. By nature I am an extremely picky, technical minded, individual. I looked at other systems before deciding on Vivint. Different prices but when you peel the onion, if you want a lower price be prepared to get minimally acceptable equipment for the basic installation and pay more (often a lot more) up front if you want better. When all the payments for their service are added up over the time of my commitment, the total cost is approximately the same as what some have to pay for the installation alone from one of the "Big, Well Known, Companies" if you want... Read More
A communication change disabled our system on January 1st. After speaking with four representatives I was told our keypad was old and the latest AT&T upgrade disabled it. " We should have gotten a letter explaining this a few months ago" Meanwhile the monthly billing wasn't disabled. Schedules a keypad replacement and Vivint was a No Show. But the second person I spoke to told me the installer would call within 24 hours to reschedule. Our account was sold by ADT to Vivint so this is our first real experience dealing with them and it hasn't been good.
I got the system about a year and a half ago and have had no issues. The back-up battery has come in handy several times when i had power issues at home. The camera's in my home are great and mobile app works well. I've had several family and friends also use the system and love it.
HIDDEN CLAUSES in their contract limit their liability to practically nothing with no recourse. One hidden section requires that you call EVERY MONTH to request a test of their system or their warranty is voided. When their system stopped responding while we were away and temperatures soared in the humidity of our Florida home and mold filled the house, destroying clothing and furniture, they denied our claim of damages because we had not called EVERY MONTH to request a test of their system.
The customer service is horrible! Had an appt. Window between 2-5pm and it now 7pm. The guy said he was on his way 6pm and now it's an hour later. Really? I can't wait to Cancel this company!!!!