Vivint Home Security Review
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119 Customer Comments & Reviews - see all comments
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Founded in 2002, Vivint is a smart home technology provider that offers home security and safety, home automation and energy management solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be controlled remotely via mobile app. Vivint is headquartered in Provost, Utah.
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119 Customer Comments & Reviews
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Vivint does a great job with response time and their tech team has been great. Their contract SUCKS, and their equipment is garbage. They have up to date equipment with 1990’s technology. Our cameras worked for about six months after installed. Our indoor, outdoor, and doorbell camera have not worked and no one can figure out why. $70 burned every month. Complete waste of money and crap company. Thank GOD our 5 YEAR CONTRACT is up in October!!!
I don't know who can say with a straight face that they like this company. From the day they installed their system in my home it has been noting but a straight nightmare. They came to my home on a Saturday to install the system which I paid up front the cost for the equipment($636). Sunday afternoon the system started to have problems. I contacted them on Monday morning about the system malfunctioning and the tech over the phone tried several times to reboot the system but it didn't work. I was then put in contact with their scheduling department only to be told that they couldn't send anyone out until the next week. I explained to them that was unacceptable and that my home would be... Read More
Worst system and serve I have ever experienced. First the sales person signs us up for 5vyears and we thought we were only signing up for two, then the system never works right. Not to mention to customer care center takes forever to answer the phone and when do answer they are know help at all. Can't wait to back to my old service!!
I signed up for Vivint Home Security of a Friday evening. I paid right then for the required set up fees. A technician showed up at my house within a half hour to install the system. He installed about half the system, and said he would need to return at a later date to install the rest because it was late, and the rest of the install would take a long time. We agreed on the following Monday. He called me on Monday around lunch time to set up a time to finish. We agreed on 5:30 that afternoon. That was the last time I heard from him. He never showed, never called again. I waited 2 more days before I called to cancel my service. They offered me all kinds of incentives to stay,... Read More
When I decided to not go with Vivint Home Security, I called to get my refund. I kept being transferred and was on hold for over an hour.. Bad business... I know now that I will never go with vivint even if i did change my mind..
My alarm goes off and I don't even get a phone call making sure everything is ok. In 4 years it has gone off about 10 times and I only got a call once. Vivid came out and replaced the consol and said it was problem but yet it's gone off 3 times and 0 phone calls. The front door lock got water in it after a year and they didn't want to warranty it because of the water. It's a door lock exposed to weather. It's a sealed part and only way water gets in it is if seals fail. Very unhappy with this company!
My panel has been resetting itself over and over again on its own. I called Vivint Tech Support and we went thru the remote reset procedure. They said all was ok. Once off the phone the alarm went off again when I tried to arm my home. I called back and they took me thru the procedure again and made an appointment in two days to send someone out because the battery was swelling inside the panel box. I called back and told them I did not want to wait two days going without an alarm system. I was then told they would text me the name and time for someone to come out the next day. Well this did not happen and I had to call again the next morning. Again they told me they had flagged a... Read More
I have owned a Vivint Smart Home System for about 1 1/2 Years. During that time and especially in the beginning I was never trained on how to use their system control panel, except to be asked to enter my four digit code. The installer asked me if I had any questions, I stated that I had never had such a system, so how could I have questions. The door to door salesman, I found out later, did not comply with the state of Idaho regulations by not giving me a copy of the signed contract. He stated that he could not give me a copy of the contract because his electronic pad could not print. I stated that I had a Samsung Tablet that could quickly hook up to any printer and that I had two... Read More
Stay away from this company! We signed a 42 month contract with them back in 2011. Had the monthly payment of $49.99 automatically taken out of our ban account. We sold our home in June of 2017 and notified Vivint to discontinue the service as of August 2017. They told us we couldn't do that and that we were obligated to pay until February of 2018 unless we paid $180 to have the service transferred to our new home or the new owners took over the service. I went to our bank in August and had them stop the auto payment. I am no longer under contract with them but they argued I am! The new owners were considering taking over the system but they told me that Vivint was very rude to them... Read More
Terrible. Lost more peace of mind with this company than if I had a burglar. Five appointments for an install. First two techs did not have the license to install sensors. I called and supervisor assured me the next one would. Sure enough, he didnt. Tech 4 did. However, after 1 day, the system started going offline and online again all night. The doorbell cam malfunctioned. the set up a tech call the next day. The panel needed updated for it to work properly. It failed at updating. The techs blamed the internet. They said I needed to call the internet company to provide a more secure router. For ten days I had to remain home for the 4 hour install windows. YEAH, --- --- I... Read More
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