Vivint Home Security Review


Rating: 8.5 / 10 (Excellent)
85 Customer Comments & Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.

How is Vivint rated?

Breakdown

10/10
Equipment
9/10
Monitoring
9/10
Reputation
7/10
Contract & Price
10/10
Technology Integration

Overall Rating: 8.5 / 10 (Excellent)

Vivint pairs their innovative, self-designed technology for home automation with customizable plans and flexible payment options, to make for excellent home security. Their aim to provide fully connected systems for the home puts them on the forefront of the industry. However, equipment costs can mount fairly quickly, and monthly monitoring fees are on the high side.

How does Vivint work?

Equipment - 10 / 10

Vivint offers both pre-selected home security packages and fully customizable options as well with professional installation at no extra cost, except in the cases of their outdoor and doorbell cameras. Hardware options begin with the SkyControl Panel, to which additional devices are added, such as their doorbell camera, ping camera, outdoor camera, smart locks, element thermostat, etc, all of which feature a lifetime warranty. Vivint's connected home technology offers a wide variety of optional sensors, such as smoke, glass break, carbon monoxide, and flood, all of which can all be controlled via the Vivint app. All in all, a very strong equipment package and suite of features.
Installation
Professional
Equipment Manufacturer
Clearlink
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9 / 10

Vivint provides professional 24/7 monitoring via broadband or cellular. Their call center can dispatch emergency personnel as needed. The Vivint SkyControl Panel features two-way communication, as part of a complete system which gives homeowners unprecedented control of their entire house.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Vivint cost?

Contract & Price - 6.5 / 10

Vivint's Smart Home plans begin with a monthly monitoring fee of $39.99, while their Smart Home Video starts at $49.99. If a homeowner chooses to purchase their equipment upfront (average of $549.99), these are the only fees they'll pay subsequently, with no need for a contract. When choosing the financing option, the monthly cost includes the monitoring fees mentioned above, plus the equipment cost over their 42 or 60-month contracts. These contract lengths are excessive for the industry standard of 24-36.
Starting Price
$39.99
Max Price
$49.99
Number of Available Packages
2
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$549.99
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.
Warranty
Lifetime

Technology Integrations

Technology Integration - 9.5 / 10

Vivint features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touch screen panel sends email and text alerts. Vivint can interface with Amazon Alexa and Echo, Google Home, IFTTT, the Nest-Learning Thermostat, and Z-Wave. They also have a cloud storage unit called Space Monkey, which holds 1TB of data and can be accessed remotely.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Vivint Reputation

Reputation - 9 / 10

Vivint has excellent ratings across various certifying agencies, including the Central Station Alarm Association, the Underwriter's Laboratory, and the Electronic Security Association. Their customer reputation was historically poor, but they have made serious efforts in that arena, and currently offer support via various channels, including their mobile apps, website, and phone.
Trust Pilot Rating
7.1 out of 10
BBB Rating
C
Number of BBB Positive Reviews
194
Number of BBB Neutral Reviews
28
Number of BBB Negative Reviews
485
Date Collected
2017-08-17
Year Founded
1999

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(855) 562-0243
Headquarters Address
4931 N 300 W, Provo, UT, 84604
Mailing Address
4931 N 300 W, Provo, UT, 84604

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85 Customer Comments & Reviews

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J
Jesse
Provo, Utah
5/8/2017
I've had Vivint for a year and every time my alarm gets triggered they respond within seconds. I trust them so much more than ADT with their insanely inconsistent response times, and HORRIBLE customer service. This site is a little misleading because Vivint is the actual leader in the industry - after doing research I know that Vivint has the awards from the Consumer's Digest Best Buy award, Security Dealer Magazine award for best equipment, best warranty, and the People's Choice best customer service award.... FrontPoint, ADT, and SimpliSafe don't have any of those awards so why are they rated higher here?


Michael G
Lodi, California
5/5/2017
So to continue with my rant against Vivint Alarm company. I am not sure if any of you have this company or have ever looked at them for service, but here is the scoop. I contacted the company last week to find out why I was being charged more than I originally agreed to pay. As the conversation progressed I was informed that it was due to a tax that was being passed on. I told the representative that I couldn't wait until October was here, because I was moving my service to Simply Safe Alarm company. I was passed off to another person who was in the locality group. I was told that I could have a reduction in monthly service cost and add cameras to our home for a fixed prices, which I... Read More


G
Galen R
Wasilla, Alaska
4/29/2017
I have been a vivint customer for over 8 years and I don't think there has been 1 year that I didn't have some kind of problem. They aren't interested in you once you sign up. They give their new products to new customers, but you are stuck with the old ones that doesn't work I live in Alaska and go south for the winter and every year The thermostats stop working or the remote lock quits working. Last year it turned my furnace off and I couldn't lock the door back after my neighbor came over and turned on the heat. Vivint's response is always the same "you need to be there for us to help"I need it to work when I'm gone. That's what it's for. When I get back they come reset it and it... Read More


Ron R
Raleigh, North Carolina
3/23/2017
Customer service A+, Smart home features A++, 24 hours security monitoring A+, Bottom line nothing to complain about would recommend to everyone. Couldn't be happier with the over all service from Vivint!!


A
Andy
, Missouri
3/18/2017
Vivint has horrible customer service. They missed my appointment to install the system. They apologized like it didn't matter. The customer service manager was terrible sounded like a young kid who could careless about Vivint or customers. Pretty amazing. They seem to be too big as they are forgetting they have jobs because of their customers.


A
Andy
Lake Villa, Illinois
3/17/2017
Vivint has horrible customer service. They missed my appointment to install the system. They apologized like it didn't matter. The customer service manager was terrible sounded like a young kid who could careless about Vivint or customers. Pretty amazing. They seem to be too big as they are forgetting they have jobs because of their customers.


D
Debbie G
Wasilla, Alaska
3/15/2017
Vivint is only interested in getting their money and not in customer service. They bring out old equipment and promise the upgraded equipment as soon as they get more in. It never happens. I paid off my full contract to get rid of Vivint. You are only able to speak with their customer service in Utah. Do NOT trust Vivint.


Steven L
San Antonio, Texas
3/6/2017
We have had Vivint security for about 6 months now and I cannot say enough good things about how we feel about the capabilities, installation, and upfront cost. The remote controls via cell phone have allowed us the ability to monitor our home even while abroad, who is coming to the door, being able to accept packages and unlock/lock doors from afar; even to be able to have multiple cameras with two way communication so we can open our garage door remotely, let our dog out for potty breaks during the day; and then call her through the camera back into the garage and close the door after her. We are able to turn on/off our security remotely or at the panel; it even tells us by cell phone,... Read More


Laura P
Milwaukee, Wisconsin
2/22/2017
The list of problems runs on & on. The smiling high pressure sales rep shows up on your property with your personal information in hand all ready in advance without you knowing anything about it. They showed up in my neighborhood on the 4th of July holiday knowing that anyone who would actually be home would no doubt be very busy with holiday preparations a good way to catch you distracted & unawares. While my visiting out of town sister & I were rushing around in & out of the house preparing for guests this sales guy was literally following me around busy trying to sell me on this system. I asked a hundred different questions, especially about the nite time camera feed. I wanted to know... Read More


Z
Zino
Merrillville, Indiana
2/21/2017
I would give no stars if I could. Over the past 2 1/2 years, equipment has failed 3 times, and every time it is an ordeal to get it fixed. They do not have enough technicians to cover the territory. They don't show up for appointments or call when they cannot make it. This last outage ended up taking 2 months (and 2 wasted vacation days) to resolve, and I did not receive any credit for downtime. All I can say is DON'T SIGN THE CONTRACT. I am counting the days until I can get their equipment out of my house and out of my life.



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