Vivint Home Security Review
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119 Customer Comments & Reviews - see all comments
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Founded in 2002, Vivint is a smart home technology provider that offers home security and safety, home automation and energy management solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be controlled remotely via mobile app. Vivint is headquartered in Provost, Utah.
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119 Customer Comments & Reviews
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I ordered the special on the 4th of July this year. I got told someone would contact us with an install date. Four days later still no word so I called them and when I did I was told it was the 18th of july. One week prior to the install they canceled it and I was told that because something was added to my order that changed the install date however NOTHING was added! At this time they gave me a new install date of the 25th of july and promised $10 off service for the next 6 months. Well here we are today the 24th of july and guess what they cancelled again and now they are telling me that the first available will the 15th of August. They had no issues taking my deposit but the... Read More
DO NOT BUY VIVINT. Their equipment does not work without a monitoring service, so paying "up front" to avoid a long-term contact gets you nothing, and if you discontinue the monthly fees, you have nothing more than decorative wall hangings. It took four days to get through to their 'customer loyalty' group to discuss terminating my service--only to be told the only way to cancel was IN WRITING.
we have had Vivint for 4 years and moved once. from Ohio to NC. they had to call the police twice . when we have a question , they are always there to answer 24/7
How in the world this company is listed as number three is beyond me. The equipment constantly fails. I cannot count the number of times I have called for assistance to resolve some issue with the equipment. The system would constantly disconnect from the WIFI and non of the techs could determine why. I called one time and was told that I have never been connected to the people that would monitor the alerts. The bell for the doorbell was within the panel and when someone push the doorbell sometimes it would ring and sometimes it wouldn't. It was the worst decision I ever made to sign up with Vivint.
I have been a loyal Vivint customer for over 15 years now, but Vivint is no longer what it used to be when I signed on. I have had issues with a sensor for several months now. DH is out of town for the next 10 days. The soonest someone can come out to fix it is 4 days from today. I have an MRI scheduled for that day. Their next available is 11 days out. So I will have an unsecured window for the next 11 days while I am alone. This is their way of handling an emergency. I'm looking for another system.
Equipment malfunctions almost daily. Constantly shows a door to be open when it isn't. Won't set alarm if it thinks a door is open. We even couldn't leave our house without disassembling the who wall unit. Virtually a prisoner in our home.
The process from day one has been a nightmare. We signed up and within 2 minutes they came to install, we were walking out to the door to go to dinner (6pm) for my bday, then they didn’t leave til 11pm. Everything seemed to work great for a couple months. Now it’s just non stop problem, constantly goes off-line, house gets egged on the window right next to the door bell camera and doesn’t pick it up, but my neighbors camera recorded the entire thing, they were right there by the camera. Then someone took something off my front porch, what do you know the camera never picked that up either. Panel has been replaced 3 different times, can’t figure out why it keeps going off line. When their... Read More
Terrible customer service. As soon as I’m finished with the contract, I’m done. If I’d wanted a DIY security system, I’d have gotten one. Over the time of my contract, that’s what Vivint has became.
Purchased your system in July 2017. Have had nothing but problems since day 1. Have had technicians, spend countless hours swapping doorbells twice and panels twice. Various problems still persist and I find myself calling customer service. Each time I called I am told that my software needs updating or asked me to perform a hard reset of system. When that doesn't work I had an appointment for a tech to come out to my home on June 20th between 10-12. He was a no-show but when I called customer service to what the problem was, I was told that he came by my house at 10:15 am, rang the doorbell (which was not working and he came to repair), was told he knocked on the door that I was sitting... Read More
The biggest bunch of crooks I’ve ever dealt with. Salesman was high pressure and a liar. Installation crew were inexperienced and unprofessional, left my house full of holes from drilling in the wrong spots. After three weeks I told them to come and take the system out since they gave me 30 days to do so. They then wanted $645 for equipment use and restocking. I told them to come and get their crap out of my house and I changed my credit card so they couldn’t charge anything more. Needless to say, they came and ripped their so-called equipment out of my house and left a real mess. AND to think they call themselves a security company!! One needs a security system to detect and keep... Read More
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