Vivint Home Security Review
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119 Customer Comments & Reviews - see all comments
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Founded in 2002, Vivint is a smart home technology provider that offers home security and safety, home automation and energy management solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be controlled remotely via mobile app. Vivint is headquartered in Provost, Utah.
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119 Customer Comments & Reviews
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There concept and idea is good, but their support staff is horrific. They read from a script when you call in for assistance and ask the same questions as they pass you on to a technician that supposedly knows more than they do. My system had to be reinstalled more than once because their software was outdated due to my earlier installation date. The final straw for me was when my home was left unprotected for over 10 hours because it never connected to the monitoring company and I nor my alternate person was never contacted the entire day. This meant that my house could have been burglarized and I nor the police would have been none the wiser. Needless to say I cancelled my contract... Read More
After 6 years of service they will not give a 2 year contract without having to negotiate the second year. No flexibility whatsoever. I'm looking for an alternative service.
Vivint, where do I begin… DO NOT SIGN with this company!!! The sales rep, Joseph, was soliciting and aggressively pushy. He showed up to our house at 7 PM and told us that our bill would be the same as our previous company and that if we signed up with them today, that Vivint would pay for my cancellation of my previous security system contract. Of course, I signed on because who wouldn’t want new and advanced toys for the same price and because I signed up that day, he promised me $100 discount on the first months bill? The installers didn’t show up till 10 PM. One guy wasn’t able to install everything fast enough so, he had to call out three other techs. The guys showed up at 12 AM and... Read More
Salesmen are summer employees who lie about what you're getting and then disappear back to college out of state. You won't get all of the devices you're promised and you have no recourse. Price looks good until you realize there's no way out of the contract when nothing works. You owe them money even when their products don't work, and the buy out is just as expensive as keeping the broken junk. Customer service line keeps you on seriously long waits and then hangs up on you. Don't expect any real help either, just , "yes" "uh hun" "sorry", but no solutions, no refunds, and no next level manager to speak with. Devices are all completely unreliable and work traumatically at best.... Read More
Vivint has a good offering and I signed up for a 5 year deal, however they are not equipped to support their systems. Strike one: I signed up for 5 years because along with their security system, I was also told that they would be installing solar panels for free in our area the next year. That of course was just a complete lie. In the meantime we have had numerous problems that they have no clue how to solve. It ranged from just plain ignorance to supplying a thermostat "expert" who told me he knew nothing about thermostats. I could go on for another 20 lines but I won't bore you. They have potential, but need to become far more professional to deserve the 69.95 I pay a month.
I hate this company! I was tricked into a five year contract by a salesman that was hired for the summer and now gone and cannot be contacted. He told me to go ahead and say yes when ask on the phone to confirm his sales pitch to a 60 month contract, which I had negotiated a 3 year, and he would have it corrected when he got back into the office. Immediately I began calling customer service about what had happened, but they would not correct this. The equipment is cheaply made and never seems to be working when I have needed it too. I have had two thefts and the cameras never picked up anything. I am not happy with this company and its service. I am stuck in a contract with... Read More
Had them for a few years. Difficult to get answers via email. Forced to call customer service. Gave me a very difficult time when I moved and had to closed my contract. Personally, I would never use them again. Contract wants to be for a lifetime !!
My wife and I had protection 1 and we're having issues due to a lack of communication on their part. We got excited when the vivint sales rep came to our porch. They offered more and newer goodies for the same price so we decided to switch systems. Protection 1 had hidden fees for cancellation but the vivint techs paid the cancellation fee for us. Then the storms came and our house was struck by lightning, and our panel took the brunt and didn't communicate with the rest of the system. I contacted costumer service and set up for a tech to come out and fix it for the following Thursday. Then I received a phone call from a technician saying that he could be there later that night. I work... Read More
Vivent is very helpful in the beginning, almost pushing you to install their system and telling you if you don't like it they will happily remove it, no questions asked. We were really concerned about the system being what we wanted since you are locked into a 3.5 year contract so we asked specifically about the removal and reinstatement of the old system. No problem, they said. Our home is 2 story, no problem they said, we will put a panel upstairs and you can always use your cell phone. What they don't tell you is the secondary panel is silent with no lights. You can't tell if the system is armed or not and you can't hear the doors open/close because the chime if from the... Read More
Vivint promised a 2500 dollar credit on all equip and to install
when I asked about that credit vivint said that I didn't sign up for that.
Even when i know i ordered that. they have promised to hook up my electric heat and air but have said it is not available. GOOD LUCK
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