Vivint Home Security Review

Rating: 8.5 / 10 (Excellent)
85 Customer Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.

How is Vivint rated?


Contract & Price
Technology Integration

Overall Rating: 8.5 / 10 (Excellent)

Vivint pairs their innovative, self-designed technology for home automation with customizable plans and flexible payment options, to make for excellent home security. Their aim to provide fully connected systems for the home puts them on the forefront of the industry. However, equipment costs can mount fairly quickly, and monthly monitoring fees are on the high side.

How does Vivint work?

Equipment - 10 / 10

Vivint offers both pre-selected home security packages and fully customizable options as well with professional installation at no extra cost, except in the cases of their outdoor and doorbell cameras. Hardware options begin with the SkyControl Panel, to which additional devices are added, such as their doorbell camera, ping camera, outdoor camera, smart locks, element thermostat, etc, all of which feature a lifetime warranty. Vivint's connected home technology offers a wide variety of optional sensors, such as smoke, glass break, carbon monoxide, and flood, all of which can all be controlled via the Vivint app. All in all, a very strong equipment package and suite of features.
Equipment Manufacturer
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke


  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert


Monitoring - 9 / 10

Vivint provides professional 24/7 monitoring via broadband or cellular. Their call center can dispatch emergency personnel as needed. The Vivint SkyControl Panel features two-way communication, as part of a complete system which gives homeowners unprecedented control of their entire house.
Monitoring Options
Professional Monitoring
Monitoring Technology
Number of Monitoring Centers
Monitoring Center Type
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Vivint cost?

Contract & Price - 6.5 / 10

Vivint's Smart Home plans begin with a monthly monitoring fee of $39.99, while their Smart Home Video starts at $49.99. If a homeowner chooses to purchase their equipment upfront (average of $549.99), these are the only fees they'll pay subsequently, with no need for a contract. When choosing the financing option, the monthly cost includes the monitoring fees mentioned above, plus the equipment cost over their 42 or 60-month contracts. These contract lengths are excessive for the industry standard of 24-36.
Starting Price
Max Price
Number of Available Packages
Installation/ Activation Fee
Equipment Starting Cost
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Contract term is month-to-month, unless choosing the financing option, in which case terms are 42-60 months.

Technology Integrations

Technology Integration - 9.5 / 10

Vivint features an unprecedented level of technology integration, focusing on easy-to-use, award-winning home automation devices which they design and manufacture themselves, unlike most home security companies. Even if a disconnection with the central monitoring station occurs, their touch screen panel sends email and text alerts. Vivint can interface with Amazon Alexa and Echo, Google Home, IFTTT, the Nest-Learning Thermostat, and Z-Wave. They also have a cloud storage unit called Space Monkey, which holds 1TB of data and can be accessed remotely.


Amazon Alexa
Google Home

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Vivint Reputation

Reputation - 9 / 10

Vivint has excellent ratings across various certifying agencies, including the Central Station Alarm Association, the Underwriter's Laboratory, and the Electronic Security Association. Their customer reputation was historically poor, but they have made serious efforts in that arena, and currently offer support via various channels, including their mobile apps, website, and phone.
Trust Pilot Rating
7.1 out of 10
BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Date Collected
Year Founded

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(855) 562-0243
Headquarters Address
4931 N 300 W, Provo, UT, 84604
Mailing Address
4931 N 300 W, Provo, UT, 84604

Our Partner
8.5 / 10
  • The #1 smart home services provider in the U.S.
  • Highest quality home security and automation
  • Free quote, professional installation, $0 activation
  • Rated 4.5 stars on The App Store
  • Easy online quotes

Latest Vivint Reviews

D. C
Ashburn, Virginia

When I decided to not go with Vivint Home Security, I called to get my refund. I kept being transferred and was on hold for over an hour.. Bad business... I know now that I will never go with vivint even if i did change my mind..

Gary W
Houston, Texas

My alarm goes off and I don't even get a phone call making sure everything is ok. In 4 years it has gone off about 10 times and I only got a call once. Vivid came out and replaced the consol and said it was problem but yet it's gone off 3 times and 0 phone calls. The front door lock got water in it after a year and they didn't want to warranty it because of the water. It's a door lock exposed to weather. It's a sealed part and only way water gets in it is if seals fail. Very unhappy with this company!

Vic M
North Las Vegas, Nevada

My panel has been resetting itself over and over again on its own. I called Vivint Tech Support and we went thru the remote reset procedure. They said all was ok. Once off the phone the alarm went off again when I tried to arm my home. I called back and they took me thru the procedure again and made an appointment in two days to send someone out because the battery was swelling inside the panel box. I called back and told them I did not want to wait two days going without an alarm system. I was then told they would text me the name and time for someone to come out the next day. Well this did not happen and I had to call again the next morning. Again they told me they had flagged a... Read More

Lee F
Nampa, Idaho

I have owned a Vivint Smart Home System for about 1 1/2 Years. During that time and especially in the beginning I was never trained on how to use their system control panel, except to be asked to enter my four digit code. The installer asked me if I had any questions, I stated that I had never had such a system, so how could I have questions. The door to door salesman, I found out later, did not comply with the state of Idaho regulations by not giving me a copy of the signed contract. He stated that he could not give me a copy of the contract because his electronic pad could not print. I stated that I had a Samsung Tablet that could quickly hook up to any printer and that I had two... Read More

Ron S
Pittsburgh, Pennsylvania

Stay away from this company! We signed a 42 month contract with them back in 2011. Had the monthly payment of $49.99 automatically taken out of our ban account. We sold our home in June of 2017 and notified Vivint to discontinue the service as of August 2017. They told us we couldn't do that and that we were obligated to pay until February of 2018 unless we paid $180 to have the service transferred to our new home or the new owners took over the service. I went to our bank in August and had them stop the auto payment. I am no longer under contract with them but they argued I am! The new owners were considering taking over the system but they told me that Vivint was very rude to them... Read More

Akron, Ohio

Terrible. Lost more peace of mind with this company than if I had a burglar. Five appointments for an install. First two techs did not have the license to install sensors. I called and supervisor assured me the next one would. Sure enough, he didnt. Tech 4 did. However, after 1 day, the system started going offline and online again all night. The doorbell cam malfunctioned. the set up a tech call the next day. The panel needed updated for it to work properly. It failed at updating. The techs blamed the internet. They said I needed to call the internet company to provide a more secure router. For ten days I had to remain home for the 4 hour install windows. YEAH, --- --- I... Read More

Octavia s
Iron Station, North Carolina

Way to expensive.Pay for the product then the monthly fees.enternet is to much.

Staten Island, New York

A word to the wise...believe the negative reviews! I was very excited to purchase a state of the art security system through Best Buy. After reading many of the negative comments, I was on the fence to move forward with Vivint but decided to give them the benefit of the doubt. I was hoping the positive comments and a positive article I read about the company were true vs the many negative reviews. The company called the night before to confirm my appointment time of between 4 -8 pm. The day of installation, at 3:18 pm I received an e-mail stating that they would have to reschedule my appointment due to "double booking". If a company is not reliable with an installation, then how... Read More

Savannah, Georgia

Customer service is terrible when you have a problem and don't want to renew your contract. It's been 2 years and I am still waiting on a return phone call, email, or text message. After talking to a rep not knowing my husband told them he did not want a contract, I got an offer and had 3 days to cancel. Cancelled in less than 24 hours and was told it cancelled. Days later a tech came out to install new equipment. Called company, emailed EVERYONE we talked to for 6 months and to this day (2 years later) no one have contact us back. Alerts are great however.

Tanya C
Clarksville, Tennessee

Worst company ever, every time you call they put you on hold forever. They said my bill was 129 then charge me 150 when I called to ask why they put me on hold forever then said the finance department that handles bills just closed 10 minutes ago. Ridiculous! I’m calling them tomorrow and they can come get all their equipment out of my house. How can I give them 0 stars?

Albuquerque, New Mexico


Carolyn w
Frisco, Texas

DO NOT USE VIVINT!!! Vivint is extorting me for a service I do not use. Everyone please file complaint with the attorney general. My system has not work right after 3 weeks. Harry and Carolyn wilson

Anchorage, Alaska

Avoid Vivint! Horrible customer service. Check out the yelp reviews and you'll get a true picture of their ratings. We had our system for several years and during that time, customer service went from "ok" to awful. A sales crew came through our neighborhood and they asked how they liked our system and if we would recommend it to others. I was honest, told him what my issues were, and said I would not recommend it to anyone. He said he would be back to try to resolve an issue with our panel but guess what? He never returned. They care more about getting more sales than providing quality customer service to their existing customers. If I could rate them less than a 1 I would.

Rachel S
Las Vegas, Nevada

This is a horrible dishonest company! Every time I set the would send a false alarm out and the Sheriffs Department would be alerted..sometimes with multiple alerts on the same day! VERY ..VERY UNRELIABLE! I called many times...techs wouldn't show or when they finally did , I was informed that the system was working with nothing wrong with it! The next time I would set it...same thing with multiple false alarms....I tried and tried to get this resolved and they never did get it working properly. This company is horrible! They want their money but their system didn't work! They used old senders from a previous company and passed them on as new! It's the worst system I've ever... Read More

Foothill Ranch, California

This is the worst and deceptive company I've ever done business with. From the beginning they sell the service as being the best, lie to you on the service you will receive. They tell you, you have all this credit to spend on equipment of your choosing and sucker you into a 4 YEAR CONTRACT TO PAYOFF ALL THAT FREE MONEY THEY CLAIM you get. I was told if any of the equipment failed it will be replaced. NOT. They assess a $50 fee to come out. If you call about malfunctioning they hit you with a $50 service call fee every time. If you mail in the equipment which is crazy vs sending out a tech when they admit it's a equipment failure on their part, it takes months to get back. I returned the... Read More

George W
Cleveland, Ohio

Uses existing parts from past alarm companies and leads you to think you are getting news sensors. Called 5 times to get a copy of contact. Don't have one yet.

Patricia L
Powell, Ohio

Set up an appt. tech never showed called and was hung up on 3 times these people are rude and unprofessional . Before I got the appt . had to call 3 times because they could not reach anyone should have been my first clue.

Springfield, Illinois

DO NOT USE VIVINT!!! Vivint is extorting me for a service I do not use. I changed companies, had a new panel installed, and called to cancel the service. After getting billed again I called. They claim I entered into a new contract with them until 2020, which is ridiculous since I have service from another company and do not plan to live in this house that long. If I do not pay, they threatened, I will have to pay the entire amount due plus all legal fees which will be extensive. With this threat I'm forced to continue paying them for a service I do not use. PLEASE, PLEASE, DO NOT USE THIS SERVICE.

Emmanouil P
Ridgefield, New Jersey

I was looking for a cellular system with remote garage control, smart locks, doorbell, and indoor cameras, ideally with professional installation. Vivint seemed to be the perfect fit. After just 12 hours of installation I had to cancel the service. The doors fail to lock, the garage door would open but not close remotely (I 'd be ok with the opposite), and the indoor cameras (as expensive as the nest system) would not capture and save any videos. I do not recommend this security system. Most of the bad reviews reflected issues with customer service or the contract, but it seems that the core issue is the company's bad equipment.

Universal City, Texas

So far I have loved the system. I have the doorbell camera, door and window sensors/glass breaks, fire alarm alert sensor, etc. I did have to call customer service (technical support) and honestly, outside of technical support, I like the system. The price is about what everyone else is charging so nothing exciting there. Installation was free. Equipment on payment plan. No contract. The customer service/technical support needs work. The guy who did the installation was great...fantastic. He came back out to install a couple of other items that I felt that I needed...great person to person service. I have no complaint. Their technical support needs A LOT OF WORK!!!! I'm not... Read More

Dan K
Calgary, Alberta

Stay away from this company. We sold our house and put the contract on hold until we understood if the new place would need a security system, we found it has a internal system so Vivint said they would just charge the monthly rate until the contract was done, I continue to be charged and they said they put us on month to month, even though they were doing nothing for a service, could not make anyone list said the needed to have a official cancellation which was done months ago but they would not accept that. READ THE FINE Print Zero customer service

Brenda K
Rice, Minnesota

There is NO service after the sale. They will say you own the equipment - you are responsible for the maintenance. They will try to charge you for fixing a panel that is faulty.. They will not be able to fix problems over the phone -- even after 4 technicians try and you spend 8+ hours on the phone with them.

Salvador B
Phoenix, Arizona

The Smart Home works very well but it is quite glitchy. In 4 months we've had several false alarms because the system does not disarm according to rules we set. Then we finally had a security event. The Front Doorbell Camera was stolen without any alarm, notification, recording... and then Vivint would not cover the replacement of their own equipment. We find it absurd that the company you hire to protect your property won't even cover the theft of their own property.

Salt Lake City, Utah

In my opinion-complete waste of an hour. I believe the Agent went over all the features ad nauseam even thought I told him I had a good basic understanding of the working structure of home security. He quoted me a reasonable monthly fee, then in my opinion he finally casually slips in the fact that one camera and a door bell monitor and a couple of sensors will cost $1,100. The, I believe because I didn't want to have a credit check run before I decided to make a commitment to use their services he told me they needed a $550 deposit that they will hold. I believe there is a chance he assumed I am an idiot and I was just going to give him $550 because he told me to. When I told him it... Read More

Mildred P
Bardstown, Kentucky

i really love vivint, a couple of times my boyfriend was cooking foor on stove on high, arlarm with off, i heard fire trucks start up before i could call and say everything was ok, i love how quick their response is. i feel so safe