Vivint Home Security Review
82 Customer Reviews - see all comments
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Vivint is a smart home technology provider with home security, energy management, home automation, local cloud storage, and high-speed Internet solutions. Their systems are fully customizable, feature 24/7 professional monitoring, and can all be viewed and controlled remotely via their app. Vivint requires professional installation and a 42-60 month contract.
Latest Vivint Reviews
I have owned a Vivint Smart Home System for about 1 1/2 Years. During that time and especially in the beginning I was never trained on how to use their system control panel, except to be asked to enter my four digit code. The installer asked me if I had any questions, I stated that I had never had such a system, so how could I have questions. The door to door salesman, I found out later, did not comply with the state of Idaho regulations by not giving me a copy of the signed contract. He stated that he could not give me a copy of the contract because his electronic pad could not print. I stated that I had a Samsung Tablet that could quickly hook up to any printer and that I had two... Read More
Stay away from this company! We signed a 42 month contract with them back in 2011. Had the monthly payment of $49.99 automatically taken out of our ban account. We sold our home in June of 2017 and notified Vivint to discontinue the service as of August 2017. They told us we couldn't do that and that we were obligated to pay until February of 2018 unless we paid $180 to have the service transferred to our new home or the new owners took over the service. I went to our bank in August and had them stop the auto payment. I am no longer under contract with them but they argued I am! The new owners were considering taking over the system but they told me that Vivint was very rude to them... Read More
Terrible. Lost more peace of mind with this company than if I had a burglar. Five appointments for an install. First two techs did not have the license to install sensors. I called and supervisor assured me the next one would. Sure enough, he didnt. Tech 4 did. However, after 1 day, the system started going offline and online again all night. The doorbell cam malfunctioned. the set up a tech call the next day. The panel needed updated for it to work properly. It failed at updating. The techs blamed the internet. They said I needed to call the internet company to provide a more secure router. For ten days I had to remain home for the 4 hour install windows. YEAH, --- --- I... Read More
Way to expensive.Pay for the product then the monthly fees.enternet is to much.
A word to the wise...believe the negative reviews! I was very excited to purchase a state of the art security system through Best Buy. After reading many of the negative comments, I was on the fence to move forward with Vivint but decided to give them the benefit of the doubt. I was hoping the positive comments and a positive article I read about the company were true vs the many negative reviews. The company called the night before to confirm my appointment time of between 4 -8 pm. The day of installation, at 3:18 pm I received an e-mail stating that they would have to reschedule my appointment due to "double booking". If a company is not reliable with an installation, then how... Read More
Customer service is terrible when you have a problem and don't want to renew your contract. It's been 2 years and I am still waiting on a return phone call, email, or text message. After talking to a rep not knowing my husband told them he did not want a contract, I got an offer and had 3 days to cancel. Cancelled in less than 24 hours and was told it cancelled. Days later a tech came out to install new equipment. Called company, emailed EVERYONE we talked to for 6 months and to this day (2 years later) no one have contact us back. Alerts are great however.
Worst company ever, every time you call they put you on hold forever. They said my bill was 129 then charge me 150 when I called to ask why they put me on hold forever then said the finance department that handles bills just closed 10 minutes ago. Ridiculous! I’m calling them tomorrow and they can come get all their equipment out of my house. How can I give them 0 stars?
LOVE THERE PRODUCT UP TO DATE
DO NOT USE VIVINT!!! Vivint is extorting me for a service I do not use. Everyone please file complaint with the attorney general. My system has not work right after 3 weeks. Harry and Carolyn wilson
Avoid Vivint! Horrible customer service. Check out the yelp reviews and you'll get a true picture of their ratings. We had our system for several years and during that time, customer service went from "ok" to awful. A sales crew came through our neighborhood and they asked how they liked our system and if we would recommend it to others. I was honest, told him what my issues were, and said I would not recommend it to anyone. He said he would be back to try to resolve an issue with our panel but guess what? He never returned. They care more about getting more sales than providing quality customer service to their existing customers. If I could rate them less than a 1 I would.
This is a horrible dishonest company! Every time I set the alarm....it would send a false alarm out and the Sheriffs Department would be alerted..sometimes with multiple alerts on the same day! VERY ..VERY UNRELIABLE! I called many times...techs wouldn't show or when they finally did , I was informed that the system was working with nothing wrong with it! The next time I would set it...same thing with multiple false alarms....I tried and tried to get this resolved and they never did get it working properly. This company is horrible! They want their money but their system didn't work! They used old senders from a previous company and passed them on as new! It's the worst system I've ever... Read More
This is the worst and deceptive company I've ever done business with. From the beginning they sell the service as being the best, lie to you on the service you will receive. They tell you, you have all this credit to spend on equipment of your choosing and sucker you into a 4 YEAR CONTRACT TO PAYOFF ALL THAT FREE MONEY THEY CLAIM you get. I was told if any of the equipment failed it will be replaced. NOT. They assess a $50 fee to come out. If you call about malfunctioning they hit you with a $50 service call fee every time. If you mail in the equipment which is crazy vs sending out a tech when they admit it's a equipment failure on their part, it takes months to get back. I returned the... Read More
Uses existing parts from past alarm companies and leads you to think you are getting news sensors. Called 5 times to get a copy of contact. Don't have one yet.
Set up an appt. tech never showed called and was hung up on 3 times these people are rude and unprofessional . Before I got the appt . had to call 3 times because they could not reach anyone should have been my first clue.
DO NOT USE VIVINT!!! Vivint is extorting me for a service I do not use. I changed companies, had a new panel installed, and called to cancel the service. After getting billed again I called. They claim I entered into a new contract with them until 2020, which is ridiculous since I have service from another company and do not plan to live in this house that long. If I do not pay, they threatened, I will have to pay the entire amount due plus all legal fees which will be extensive. With this threat I'm forced to continue paying them for a service I do not use. PLEASE, PLEASE, DO NOT USE THIS SERVICE.
I was looking for a cellular system with remote garage control, smart locks, doorbell, and indoor cameras, ideally with professional installation. Vivint seemed to be the perfect fit. After just 12 hours of installation I had to cancel the service. The doors fail to lock, the garage door would open but not close remotely (I 'd be ok with the opposite), and the indoor cameras (as expensive as the nest system) would not capture and save any videos. I do not recommend this security system. Most of the bad reviews reflected issues with customer service or the contract, but it seems that the core issue is the company's bad equipment.
So far I have loved the system. I have the doorbell camera, door and window sensors/glass breaks, fire alarm alert sensor, etc. I did have to call customer service (technical support) and honestly, outside of technical support, I like the system. The price is about what everyone else is charging so nothing exciting there. Installation was free. Equipment on payment plan. No contract. The customer service/technical support needs work. The guy who did the installation was great...fantastic. He came back out to install a couple of other items that I felt that I needed...great person to person service. I have no complaint. Their technical support needs A LOT OF WORK!!!! I'm not... Read More
Stay away from this company. We sold our house and put the contract on hold until we understood if the new place would need a security system, we found it has a internal system so Vivint said they would just charge the monthly rate until the contract was done, I continue to be charged and they said they put us on month to month, even though they were doing nothing for a service, could not make anyone list said the needed to have a official cancellation which was done months ago but they would not accept that. READ THE FINE Print Zero customer service
There is NO service after the sale. They will say you own the equipment - you are responsible for the maintenance. They will try to charge you for fixing a panel that is faulty.. They will not be able to fix problems over the phone -- even after 4 technicians try and you spend 8+ hours on the phone with them.
The Smart Home works very well but it is quite glitchy. In 4 months we've had several false alarms because the system does not disarm according to rules we set. Then we finally had a security event. The Front Doorbell Camera was stolen without any alarm, notification, recording... and then Vivint would not cover the replacement of their own equipment. We find it absurd that the company you hire to protect your property won't even cover the theft of their own property.
In my opinion-complete waste of an hour. I believe the Agent went over all the features ad nauseam even thought I told him I had a good basic understanding of the working structure of home security. He quoted me a reasonable monthly fee, then in my opinion he finally casually slips in the fact that one camera and a door bell monitor and a couple of sensors will cost $1,100. The, I believe because I didn't want to have a credit check run before I decided to make a commitment to use their services he told me they needed a $550 deposit that they will hold. I believe there is a chance he assumed I am an idiot and I was just going to give him $550 because he told me to. When I told him it... Read More
i really love vivint, a couple of times my boyfriend was cooking foor on stove on high, arlarm with off, i heard fire trucks start up before i could call and say everything was ok, i love how quick their response is. i feel so safe
STAY AWAY FROM VIVINT! If I could give it a zero rating I would! I had Vivint in our home for a few years. We were moving to a new state and when I called them to advise I would need to shut off my system they let me know that my contract would be up in January or I could see if the new owners would like to take the system over. We decided to pay for the remainder of our contract and went on. Vivint has TWICE now tried to send me to collections and hit my credit score. I call and they correct the situation. Today I just got a call that I would be served with paperwork for Vivint. This has been going on for 3 years now! Their customer service is terrible! I am now looking and having to hire... Read More
Took a deposit. Scheduled installlatiin. Gave 3 hour window. Never showed. Did not seem sympathetic about breaking appointment
I wasn't even looking for an upgrade, came across Dave going door to door, at 8pm its when I came home from work. He explained what the offer was. I accepted. Techs were there within the hour. and by 1200, they were done. Had cameras on backyard, front door and garage entrance done. I freakin love them already......................