SimpliSafe Home Security Review


Rating: 6 / 10 (Very good)
12 Customer Comments & Reviews - see all comments
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Boston-based SimpliSafe is a home security company that was founded in 2006. The company sells home security systems that are self-installed, purchased online, and don't require a contract or landline. SimpliSafe systems communicate wirelessly, are professionally monitored 24/7 via cellular, and are fully customizable. Their keypad has smash-proof protection, which alerts authorities even if it is damaged.

How is SimpliSafe rated?

Breakdown

8/10
Equipment
6/10
Monitoring
6/10
Reputation
6/10
Contract & Price
5/10
Technology Integration

Overall Rating: 6 / 10 (Very good)

SimpliSafe offers a wide variety of home security solutions, with optional, outsourced 24/7 monitoring by their certified call centers. They don't have any home automation features, and upfront equipment costs can be high. The lack of contract also means that monitoring could increase costs in the future.

How does SimpliSafe work?

Equipment - 8 / 10

SimpliSafe's equipment is self-installed, and can be purchased in 5 different plans. Their starter system includes a base station, wireless keypad, motion sensor, entry sensor, and keychain remote. From there, options can include additional sensors, panic buttons, an extra siren, freeze sensor, and smoke, water and CO detectors. The starter system has 5 pieces of equipment, and their more comprehensive Ultimate package has sixteen devices. There's also the option of building a fully customized system.
Installation
Self-Install (DIY)
Equipment Manufacturer
Honeywell, GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 5.5 / 10

SimpliSafe outsource their optional, 24/7 professional monitoring via broadband. They offer two different plans: Standard, and Interactive. The Standard package has a free, built-in cellular connection, and around-the-clock monitoring. Interactive monitoring includes everything Standard does, with the addition of mobile app control of your system from anywhere in the world. They have police dispatch for burglar alarms, and fire department dispatch for smoke and carbon monoxide alarms. The COPS central station is U.L.-Listed, F.M. Approved, and Five Diamond-Certified.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Monitoring Center Type
Outsourced
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch

How much does SimpliSafe cost?

Contract & Price - 6 / 10

SimpliSafe doesn't require any contract and their devices can be fully self-monitored. For access to professional, 24/7 monitoring from their award-winning call centers, prices are either $14.99 or $24. per month, depending on whether you choose the Standard or Interactive package. Customers purchase the equipment, with packages beginning at $229.96 for the simplest setup, and reaching $539.85 for the Ultimate package. Simplisafe also offers the option of fully customizing your system, effectively building it from zero. Prices for this depend on the amount of devices and chosen monitoring plan.
Starting Price
$14.99
Number of Available Packages
1
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$229.96
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
60 Day Money Back Guarantee
Warranty
3 years from the date that you purchase the System.

Technology Integrations

Technology Integration - 5 / 10

SimpliSafe offers iPhone and Android apps, email and text alerts as part of their basic package. They can also offer mobile app control of the security system, with remote arming/disarming power, and secret alerts whenever private rooms, drawers, and safes are accessed. These advanced features are only available for the more comprehensive packages, however.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Thermostat Control
  • Event-triggered Automation
  • Unique User Codes

SimpliSafe Reputation

Reputation - 6 / 10

SimpliSafe's call monitoring centers are certified by the Central Station Alarm Association, and the Underwriter's Laboratory. SimpliSafe is a BBB-accredited business with an A+ rating.
BBB Rating
A+
Number of BBB Positive Reviews
9
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
37
Date Collected
2017-08-17
Year Founded
2006

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)

Contact & Additional Information

Homepage URL
Company Phone
(888) 957-4675
Headquarters Address
294 Washington Street Floor 9, Boston, MA, 02108
Mailing Address
294 Washington Street Floor 9, Boston, MA, 02108

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12 Customer Comments & Reviews

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J
Joel G
Chattanooga, Tennessee
8/7/2015
I was OK with the system UNTIL...I questioned them about the emergency numbers they would call in the event of an alarm...(which they had NEVER asked about in 3 weeks)...they didnt even have the correct area code.....thats the ONLY reason I returned the system.....


D
Don R
Bartlesville, Oklahoma
6/17/2015
Great system. Easy to install and test. Adding extra components is easy as wConvenience ell which allows a customized installation. A bit pricey but the conveinience in ease of set up makes it worth it. Extremely sensitive components with excellent wireless coverage.



Top Rated
Our Partner
9.8 / 10
  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • GE wireless hardware - camera, & mobile app options
  • Best reputation in Home Security
  • 30-day free trial & 3-year term
  • Top quality monitoring, from $34.99/mo