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27 Customer Reviews - see all comments
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Boston-based SimpliSafe is a home security company founded in 2006. The company sells home security systems that are self-installed and don't require a contract or landline. SimpliSafe systems communicate wirelessly, are professionally monitored 24/7 via cellular, and are fully customizable. Their keypad has smash-proof protection, which alerts authorities even if it is damaged.
- 40% off any new system with fast protect monitoring
- 60-day money-back guarantee, with free return shipping
- Five pre-built home security system packages tailored to specific needs and spaces
- Build your own home security system package with high degree of customization
Latest SimpliSafe Reviews
Simply Safe does have affordable monthly plans but the only one worth anything is the most expensive plan. The equipment is very simple to install but very expensive. You can control it with an app on your computer/tablet/phone which is nice. What I don’t like about the system is I can’t go to my TV, select a past time period and look at the video. In fact no one can unless you have the most expensive plan. This is unacceptable for me. I’ve already got the devices installed so I’m not going to send the equipment back and cancel the whole thing but I did drag out my old Night Owl system and hook it up as well. Now I can pick any day, any time for months back and look at the recording. With... Read More
***BUYER BEWARE!!!! REPEATED FRAUDULENT CHARGES WITH NO SERVICE!!!***** The equipment is not effective, fails to capture movement and camera is awful. I notified the company in writing and by phone call to permanently CANCEL and DELETE my account from their system. They did so initially and I was not billed for over a year. Suddenly I noticed they had been fraudulently debiting my account again for the past 6 months with no warning and zero permission!! I called to get to the bottom of why, and they indicated that someone had plugged the base station in and thus they started the charges up again! I had painters doing work on my house who probably plugged it in unbeknownst to... Read More
1) Multiple malfunctions on 2 motion detection sensors. 2) Customer service reps merely repeat company line with little to no understanding (or authority) for making changes. 3) Specific complaint: •left home vacant Oct 10, 2020; system "armed away" •pending alarm was reported Oct 24; owners out-of-state, no one available near home to check •police were dispatched; false alarm was filed •SimpliSafe does not absorb PD charge for false alarm; customer is charged ($100). Only alternative is to prove equipment is faulty to generate letter to PD requesting waiver. •Above process (equipment tested to be faulty, replacements sent, then re-installed, then retested) was... Read More
The system works OK. The customer service is absolutely awful. 2 people, who promised that they would call back as soon as they speak with a tech, never called back. Tried emailing them thru the contact page, no response. After reading all the wonderful things Simplisafe can do and how safe you would feel, I bought a system. BAD MOVE. Gave up Frontpoint to go to them. Well guess what? Going back. One phone call to Frontpoint and 15 minutes later, problem resolved.
Simplisafe monitoring will not send the police unless they have a visual confirmation with a camera. We had a previous attempted break in so we installed simplisafe thinking it would notify police as it says it will on their site. Just got a call today from Securitas who simplisafe has partnered with to inform us there is an intruder alert. He said there was motion detected in my bedroom from a motion detector. No one was home and we had a previous attempted break-in so I asked him to notify the police. He refused saying he could not see an intruder in the cameras. That is idiotic on so many levels. 1. Why bother calling me if he wasn't prepared to take action? 2. All cameras... Read More
HUGE mistake! Had ADT for 21 years but got pricey. $50 a month. Switched to Simplisucks for $15. Trouble from the start. Faulty sensors, false alarms and TERRIBLE support. Says it wouldn't pick up pets. 8 lb kitty set off motion detectors. Told us to turn sensors upside down. Replaced base, entry sensors, siren and still had trouble almost every day. Loses wifi signal over and over. Takes 30 mins or more to get someone to answer phone at tech support. Local police ready to start charging for responding to false alarms. You get what you pay for.
If your tech are irresponsible and doesn’t keep or make appointments with me the client is that a good enough of a reason to dissolve our current contract.
What an absolute waste of money Simplisafe is. I assembled the system as disclosed and the system worked for about 2 days then the issues began. The doorbell would not notify me of any issues neither motion, door bell ring, or video recording. I contacted the company to wait for a minimum of 1/2 an hour. The representative told me to merely reset the door bell by removing it from the wall and press the reset button. We hung up but reset did not work so again I contacted the company and they sent me a plug in booster for the Wifi. That didn't work and so it was call back again as I could not spend an hour on the phone so I left a phone number for them to return the call about 3 hours... Read More
I wish I could give this company 0 stars. It is AWFUL AND A COMPLETE WASTE OF MONEY and worst of all I DO NOT FEEL SAFE AT ALL. I recently bought a house in a nice area but still wanted an alarm for safety since I am a single female living alone. I had one of the cameras in my front window viewing my front porch. The picture was crystal clear. I am paying $25 for the best monitoring you can get; however, I am not sure what exactly I am paying for. The first time I had an issue was shortly after moving in when I had a package. I immediately attempted to review the timeline but realized that I could not see any camera footage. I called the company and was informed that since the incident... Read More
SimpliSafe Home Security review On 7/31/2018 I upgraded an existing system we had from SimpliSafe, from a solicitation to upgrade for a reduced price by returning our old system. We purchased a camera as part of the package but could not get it to work. The cameras did not work and we switched out at least 5 of them. Two worked for about a week and then went off line and could not be reconnected. I have spent at least at least 648 minutes (which is 10.8 HOURS) over a minimum of 28 phone calls to rectify the situation. It took an act of congress to receive $59.40 refund for the non-functioning camera. I finally became so frustrated I cancelled both our personal and business accounts. We... Read More
On 7/31/2018 I upgraded an existing system we had from SimpliSafe, from a solicitation to upgrade for a reduced price by returning our old system. We purchased a camera as part of the package but could not get it to work. The cameras did not work and we switched out at least 5 of them. Two worked for about a week and then went off line and could not be reconnected. I have spent at least at least 648 minutes (which is 10.8 HOURS) over a minimum of 28 phone calls to rectify the situation. It took an act of congress to receive $59.40 refund for the non-functioning camera. I finally became so frustrated I cancelled both our personal and business accounts. We asked for a refund on... Read More
This company uses Wi-Fi technology which is the easiest to hack into! Park your car outside a house that has a SimpliSafe system and within minutes you will be able to know the exact locations of each "sensor" and be able to turn the their control device ON or OFF at will! Any kid who's up to speed with Wi-Fi can get into your house without one alarm going off. This kid will also be able to determine if this house owner is paying the ADDITIONAL $25/month for live monitoring. This company does NOT use their own "call center." Caution, if a company has ads all over the network and on every talk show and has as many "ads" as Progressive Insurance has, stay away. There's a... Read More
I find SimpliSafe is the best home security system and not being bound by a contract has sealed the deal for me and I will def pass your company by word of mouth that I highly recommend you!
I purchased because I am a 76 ear old senior living on a limited income with several medical issues thus forcing me to be in very vulnerable situations. I bought, with the understanding there would not be additional charges, I now know, in order to have full protection, I need to pay an additional $25 monthly plus a couple more components.
Having to choose between security or needed medication, I am considering returning the equipment to you for a full refund.
Operational and customer service issues are common offsetting a good and robust security solution.
I ordered the system from Best Buy. I received the package and installed all the hardware and was not able to get the system to connect to the monitoring center. I called customer service, had to wait 30 minutes to finally be able to speak to a representative. I was told that my system was unable to connect because it was running on a T-Mobile and they would have to send me a new module that ran off Verizon. I received the new module and replaced the module. Again had to call customer service and wait another 30 minutes. Finally was able to get the system to connect to the monitoring center and haven't had any issues out of it yet. Overall the system was easy to install but the... Read More
Its a middle of the week wednesday evening in the Central time zone at 7:30pm. I have been on hold for 23 minutes which has allowed me to read many reviews online that customer service and hold times suck. I have been a customer for over a year with monitoring and yes waiting on customer service for your home alarm SUCKS.
I expect that in the morning I will be looking for a new alarm company who is responsible enough to provide staff for existing customers who can answer questions in a timely manner.
Very dissappointed. Still waiting on hold and getting angrier by the second.
FIND ANOTHER ALARM COMPANY YOU WILL BE SADLY DISSAPPOINTED WITH THIS ONE.
I bought a refurbished alarm for my mother's residence. When I got it I drove over about an hour away to install the system. I encountered a problem with one of the entry sensors as they neglected to include the stickum tab so I was unable to affix it to the rear sliding glass patio door. In addition the paper tab that keeps the battery from discharging was missing. So I called SimpliSafe and they apologized and I was under the impression that they were going to send me another entry sensor free of charge for my troubles. I even asked the representative how hard was it for me to include another entry sensor by plugging the key chain device into the computer. After I got off of the... Read More
I asked Simplisafe to respond to the negative review: Thank you for reaching out to us! I understand that you have seen a bad review of our company and would like it addressed. I cannot speak for this person's exact experience but I can correct some information that has been stated and provide a possible explanation to their poor experience. - The Base Station, which all Sensors connect to, is able to communicate with components at a range of up to 400ft. Of course, in a real-world environment, interference may impede the signal. Other signals nearby (from devices such as WiFi routers or wireless weather stations), as well as physical obstructions (such as dense walls, metallic... Read More
Have had my system for over a year - cost was just over $400 but I also have 4 motion sensors - can get on line and do just about anything I need without any help - installed system in about an hour - have not had any problems and would not change service even for the "free systems".
I installed the initial system over 3 years ago. I have added components throughout that time. I've never had a real issue that wasn't easily tended too. I replaced the cellular module to a stronger local carrier myself and the accuracy of reporting and monitoring increased response time. Customer service is knowledgeable and the monitoring company very responsive and professional. I'm definitely satisfied. It was pretty awesome when I was viewing my daughter via HD video from my iPad and iPhone in our home when we were out of the country recently. I regularly test and all is well and easy to operate.
To begin with it is totally wireless, even a Moron can install the system. They use 3m Command to mount the Sensors and etc. to the surface, they can be removed and taken to a different house or location. Everything operates from batteries and the sensors are long life 123, the base unit AA. When I have had an alarm (always false) the monitoring co calls immediately. Their Customer Service is always very responsive to any question. San Jose California will not send police out unless someone can verify that a burglary is in progress and see the person, then they will not go into the back yard. SimpliSafe has a company that will come out if you pay extra for that service but I was told... Read More
Have had the system for 1.5 years. I have found it to work well and purchased another system for a vacation home. Had an incident where potential thieves broke into a storage shed, and the system monitoring company contacted me immediately, the sheriff was contacted, and stopped the would be thieves before they could steal a $4000 ATV. Even though the thieves were stopped the first time, they came back 3 hours later, knocked the power meter off the pole, but I was again contacted due to the built in battery backup of the system. For what is provided in your choice of protection, the price, and ease of use can't be beat! My only issue is the extremely long hold times to get... Read More
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.
DO NOT WASTE YOUR MONEY. This is a TERRIBLE system and customer service is worthless. The sensors only work within 15 feet of the control panel and, according to customer service, the control panel cannot be located in your kitchen because there is too much metal and electronics in that area. The entry keypad cannot be mounted anywhere near wiring like the light switches near your doors. Simpli a total failure for a home security system.
With no-contract, month-to-month plans starting at $15 per month, SimpliSafe offers one of the more flexible and inexpensive monitoring plans in the market and comes recommended especially for consumers who do not want to be tied down to a monitoring contract.