SimpliSafe Home Security Review

Boston-based SimpliSafe is a home security company that was founded in 2006. The company sells home security systems that are self-installed, purchased online, and don't require a contract or landline. SimpliSafe systems communicate wirelessly, are professionally monitored 24/7 via cellular, and are fully customizable. Their keypad has smash-proof protection, which alerts authorities even if it is damaged.

Rating: 6.1 / 10 (Very good)
6 Customer Reviews - see all reviews
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How is SimpliSafe rated?

Breakdown

7/10
Equipment
7/10
Monitoring
5/10
Reputation
5/10
Contract & Price
8/10
Technology Inegration

Overall Rating: 6.1 / 10 (Very good)

SimpliSafe offers a wide variety of home security solutions, with optional, outsourced monitoring by their certified call centers. They don't have any home automation features, and upfront equipment costs can be high. The lack of contract, means that monitoring could increase costs in the future.

Company Profile

Full Name
SimpliSafe Home Security
Year Founded
2006
BBB Rating
A+
Company Website
Headquarters
294 Washington Street Floor 9, Boston, MA, 02108
Mailing Address
294 Washington Street Floor 9, Boston, MA, 02108

Equipment & Setup

Overview

Intallation
Self-Install (DIY)
Equipment Manufacturer
Honeywell, GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 7 / 10

SimpliSafe's equipment is self-installed, and can be purchased in 5 different plans. Their starter system includes a base station, wireless keypad, motion sensor, entry sensor, and keychain remote. From there, options can include additional sensors, panic buttons, an extra siren, freeze sensor, and smoke, water and CO detectors.

Security Monitors, Sensors, & Devices

Intrusion Protection

Door & Window Sensors
Garage Door Sensors
Glass Break Protection
Motion Sensors
Recessed Door Sensors
Crash & Smash Protection

Environmental Protection

Carbon Monoxide
Flood
Temperature Change
Smoke

Surveillance

Indoor Cameras
Outdoor Cameras
Doorbell Cameras
Tilt & Pan Cameras
Live Surveillance
Event-triggered Surveillance

Life Safety

Panic Button
Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Monitoring Center Type
Outsourced

Professional Monitoring Services

24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Monitoring - 6.5 / 10

SimpliSafe outsource their 24/7 professional monitoring via broadband. They have police dispatch for burglar alarms, and fire department dispatch for smoke and carbon monoxide alarms. The COPS central station is U.L.-Listed, F.M. Approved, and Five Diamond-Certified.

How much does SimpliSafe cost?

Contract & Price

Monthly Fee (min)
$14.99
Number of Available Packages
1
Installation/ Activation Fee (min)
$0.00
Equipment Starting Cost
$229.96
Contract Required
Minimum Contract Length
0 months

Contract & Price - 5 / 10

SimpliSafe packages start at $229.96, and can reach $539.85, or more, depending on the level of customization and devices. Monitoring begins at $14.99 monthly for standard, and $24.99 for interactive. SimpliSafe has no contract, as their devices can be self-monitored.
Cancellation Policy: 60 Day Money Back Guarantee
Warranty: 3 years from the date that you purchase the System.

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Inegration - 7.5 / 10

SimpliSafe offers iPhone and Android apps, email and text alerts as part of their basic package. They can also offer mobile app control of the security system, arm/disarm it, and get secret alerts whenever private rooms, drawers, and safes are accessed. These advanced features are only available for the more comprehensive packages, however.

Mobile Access & Alerts

iPhone App
Android App
Email & Text Alerts
Live Surveillance Feed
Remote Arm/Disarm
Geo-location Services

Home Automation

Lighting Control
Thermostat Control
Appliance Control
Electronic Door Locks
Event-triggered Automation
History Log
Unique User Codes

Company Reputation

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)

Reputation - 5 / 10

SimpliSafe's call monitoring centers are certified by the Central Station Alarm Association, and the Underwriter's Laboratory. SimpliSafe is a BBB-accredited business with an A+ rating.

Frequently Asked Questions

  • How does SimpliSafe Home Security work?
  • How much does SimpliSafe Home Security cost?
  • Does SimpliSafe Home Security come with security cameras?
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Latest Reviews

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G
George P
Campbell, California
3/9/2017
To begin with it is totally wireless, even a Moron can install the system. They use 3m Command to mount the Sensors and etc. to the surface, they can be removed and taken to a different house or location. Everything operates from batteries and the sensors are long life 123, the base unit AA. When I have had an alarm (always false) the monitoring co calls immediately. Their Customer Service is always very responsive to any question. San Jose California will not send police out unless someone can verify that a burglary is in progress and see the person, then they will not go into the back yard. SimpliSafe has a company that will come out if you pay extra for that service but I was told... Read More

J
John C
7/7/2016
Have had the system for 1.5 years. I have found it to work well and purchased another system for a vacation home. Had an incident where potential thieves broke into a storage shed, and the system monitoring company contacted me immediately, the sheriff was contacted, and stopped the would be thieves before they could steal a $4000 ATV. Even though the thieves were stopped the first time, they came back 3 hours later, knocked the power meter off the pole, but I was again contacted due to the built in battery backup of the system. For what is provided in your choice of protection, the price, and ease of use can't be beat! My only issue is the extremely long hold times to get... Read More

L
Luke B
Stanford, Kentucky
10/2/2015
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.

J
Joe M
Tiffin, Ohio
8/29/2015
DO NOT WASTE YOUR MONEY. This is a TERRIBLE system and customer service is worthless. The sensors only work within 15 feet of the control panel and, according to customer service, the control panel cannot be located in your kitchen because there is too much metal and electronics in that area. The entry keypad cannot be mounted anywhere near wiring like the light switches near your doors. Simpli a total failure for a home security system.

J
Joel G
Benton, Tennessee
8/7/2015
I was OK with the system UNTIL...I questioned them about the emergency numbers they would call in the event of an alarm...(which they had NEVER asked about in 3 weeks)...they didnt even have the correct area code.....thats the ONLY reason I returned the system.....

D
Don R
Bartlesville, Oklahoma
6/17/2015
Great system. Easy to install and test. Adding extra components is easy as wConvenience ell which allows a customized installation. A bit pricey but the conveinience in ease of set up makes it worth it. Extremely sensitive components with excellent wireless coverage.

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