SimpliSafe Home Security Review

Rating: 6 / 10 (Very good)
10 Customer Reviews - see all reviews
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Boston-based SimpliSafe is a home security company that was founded in 2006. The company sells home security systems that are self-installed, purchased online, and don't require a contract or landline. SimpliSafe systems communicate wirelessly, are professionally monitored 24/7 via cellular, and are fully customizable. Their keypad has smash-proof protection, which alerts authorities even if it is damaged.

How is SimpliSafe rated?

Breakdown

8/10
Equipment
6/10
Monitoring
6/10
Reputation
6/10
Contract & Price
5/10
Technology Inegration

Overall Rating: 6 / 10 (Very good)

SimpliSafe offers a wide variety of home security solutions, with optional, outsourced 24/7 monitoring by their certified call centers. They don't have any home automation features, and upfront equipment costs can be high. The lack of contract also means that monitoring could increase costs in the future.

How does SimpliSafe work?

Overview

Intallation
Self-Install (DIY)
Equipment Manufacturer
Honeywell, GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 8 / 10

SimpliSafe's equipment is self-installed, and can be purchased in 5 different plans. Their starter system includes a base station, wireless keypad, motion sensor, entry sensor, and keychain remote. From there, options can include additional sensors, panic buttons, an extra siren, freeze sensor, and smoke, water and CO detectors. The starter system has 5 pieces of equipment, and their more comprehensive Ultimate package has sixteen devices. There's also the option of building a fully customized system.

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Monitoring Center Type
Outsourced

Professional Monitoring Services

  • 24/7 Professional Monitoring
  • Police Dispatch
  • Fire Department Dispatch

Monitoring - 5.5 / 10

SimpliSafe outsource their optional, 24/7 professional monitoring via broadband. They offer two different plans: Standard, and Interactive. The Standard package has a free, built-in cellular connection, and around-the-clock monitoring. Interactive monitoring includes everything Standard does, with the addition of mobile app control of your system from anywhere in the world. They have police dispatch for burglar alarms, and fire department dispatch for smoke and carbon monoxide alarms. The COPS central station is U.L.-Listed, F.M. Approved, and Five Diamond-Certified.

How much does SimpliSafe cost?

Contract & Price

Starting Price
$14.99
Number of Available Packages
1
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$229.96
Contract Required
Minimum Contract Length
0 months

Contract & Price - 6 / 10

SimpliSafe doesn't require any contract and their devices can be fully self-monitored. For access to professional, 24/7 monitoring from their award-winning call centers, prices are either $14.99 or $24. per month, depending on whether you choose the Standard or Interactive package. Customers purchase the equipment, with packages beginning at $229.96 for the simplest setup, and reaching $539.85 for the Ultimate package. Simplisafe also offers the option of fully customizing your system, effectively building it from zero. Prices for this depend on the amount of devices and chosen monitoring plan.
Cancellation Policy: 60 Day Money Back Guarantee
Warranty: 3 years from the date that you purchase the System.

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Inegration - 5 / 10

SimpliSafe offers iPhone and Android apps, email and text alerts as part of their basic package. They can also offer mobile app control of the security system, with remote arming/disarming power, and secret alerts whenever private rooms, drawers, and safes are accessed. These advanced features are only available for the more comprehensive packages, however.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Thermostat Control
  • Event-triggered Automation
  • Unique User Codes

SimpliSafe Reputation

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
BBB Rating
A+
Number of BBB Positive Reviews
9
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
37
Date Collected
2017-08-17
Year Founded
2006

Reputation - 6 / 10

SimpliSafe's call monitoring centers are certified by the Central Station Alarm Association, and the Underwriter's Laboratory. SimpliSafe is a BBB-accredited business with an A+ rating.

Contact & Additional Information

Homepage URL
Company Phone
(888) 957-4675
Headquarters Address
294 Washington Street Floor 9, Boston, MA, 02108
Mailing Address
294 Washington Street Floor 9, Boston, MA, 02108

Top Rated
Our Partner
9.8 / 10
  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • GE wireless hardware - camera, & mobile app options
  • Best reputation in Home Security
  • 30-day free trial & 3-year term
  • Top quality monitoring, from $34.99/mo

Latest SimpliSafe Reviews

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Dennis E
Santa Cruz, California

8/9/2017
I bought a refurbished alarm for my mother's residence. When I got it I drove over about an hour away to install the system. I encountered a problem with one of the entry sensors as they neglected to include the stickum tab so I was unable to affix it to the rear sliding glass patio door. In addition the paper tab that keeps the battery from discharging was missing. So I called SimpliSafe and they apologized and I was under the impression that they were going to send me another entry sensor free of charge for my troubles. I even asked the representative how hard was it for me to include another entry sensor by plugging the key chain device into the computer. After I got off of the... Read More


M
mce
Yakima, Washington

8/7/2017
I asked Simplisafe to respond to the negative review: Thank you for reaching out to us! I understand that you have seen a bad review of our company and would like it addressed. I cannot speak for this person's exact experience but I can correct some information that has been stated and provide a possible explanation to their poor experience. - The Base Station, which all Sensors connect to, is able to communicate with components at a range of up to 400ft. Of course, in a real-world environment, interference may impede the signal. Other signals nearby (from devices such as WiFi routers or wireless weather stations), as well as physical obstructions (such as dense walls, metallic... Read More


Ron R
San Antonio, Texas

8/6/2017
Have had my system for over a year - cost was just over $400 but I also have 4 motion sensors - can get on line and do just about anything I need without any help - installed system in about an hour - have not had any problems and would not change service even for the "free systems".


Dave M
Savannah, Georgia

7/22/2017
I installed the initial system over 3 years ago. I have added components throughout that time. I've never had a real issue that wasn't easily tended too. I replaced the cellular module to a stronger local carrier myself and the accuracy of reporting and monitoring increased response time. Customer service is knowledgeable and the monitoring company very responsive and professional. I'm definitely satisfied. It was pretty awesome when I was viewing my daughter via HD video from my iPad and iPhone in our home when we were out of the country recently. I regularly test and all is well and easy to operate.


G
George P
Campbell, California

3/9/2017
To begin with it is totally wireless, even a Moron can install the system. They use 3m Command to mount the Sensors and etc. to the surface, they can be removed and taken to a different house or location. Everything operates from batteries and the sensors are long life 123, the base unit AA. When I have had an alarm (always false) the monitoring co calls immediately. Their Customer Service is always very responsive to any question. San Jose California will not send police out unless someone can verify that a burglary is in progress and see the person, then they will not go into the back yard. SimpliSafe has a company that will come out if you pay extra for that service but I was told... Read More


J
John C

7/7/2016
Have had the system for 1.5 years. I have found it to work well and purchased another system for a vacation home. Had an incident where potential thieves broke into a storage shed, and the system monitoring company contacted me immediately, the sheriff was contacted, and stopped the would be thieves before they could steal a $4000 ATV. Even though the thieves were stopped the first time, they came back 3 hours later, knocked the power meter off the pole, but I was again contacted due to the built in battery backup of the system. For what is provided in your choice of protection, the price, and ease of use can't be beat! My only issue is the extremely long hold times to get... Read More


L
Luke B
Stanford, Kentucky

10/2/2015
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.


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Joe M
Tiffin, Ohio

8/29/2015
DO NOT WASTE YOUR MONEY. This is a TERRIBLE system and customer service is worthless. The sensors only work within 15 feet of the control panel and, according to customer service, the control panel cannot be located in your kitchen because there is too much metal and electronics in that area. The entry keypad cannot be mounted anywhere near wiring like the light switches near your doors. Simpli a total failure for a home security system.


J
Joel G
Benton, Tennessee

8/7/2015
I was OK with the system UNTIL...I questioned them about the emergency numbers they would call in the event of an alarm...(which they had NEVER asked about in 3 weeks)...they didnt even have the correct area code.....thats the ONLY reason I returned the system.....


D
Don R
Bartlesville, Oklahoma

6/17/2015
Great system. Easy to install and test. Adding extra components is easy as wConvenience ell which allows a customized installation. A bit pricey but the conveinience in ease of set up makes it worth it. Extremely sensitive components with excellent wireless coverage.


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