SimpliSafe Home Security Review
12 Customer Comments & Reviews - see all comments
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Boston-based SimpliSafe is a home security company that was founded in 2006. The company sells home security systems that are self-installed, purchased online, and don't require a contract or landline. SimpliSafe systems communicate wirelessly, are professionally monitored 24/7 via cellular, and are fully customizable. Their keypad has smash-proof protection, which alerts authorities even if it is damaged.
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12 Customer Comments & Reviews
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I ordered the system from Best Buy. I received the package and installed all the hardware and was not able to get the system to connect to the monitoring center. I called customer service, had to wait 30 minutes to finally be able to speak to a representative. I was told that my system was unable to connect because it was running on a T-Mobile and they would have to send me a new module that ran off Verizon. I received the new module and replaced the module. Again had to call customer service and wait another 30 minutes. Finally was able to get the system to connect to the monitoring center and haven't had any issues out of it yet. Overall the system was easy to install but the... Read More
Its a middle of the week wednesday evening in the Central time zone at 7:30pm. I have been on hold for 23 minutes which has allowed me to read many reviews online that customer service and hold times suck. I have been a customer for over a year with monitoring and yes waiting on customer service for your home alarm SUCKS. I expect that in the morning I will be looking for a new alarm company who is responsible enough to provide staff for existing customers who can answer questions in a timely manner. Very dissappointed. Still waiting on hold and getting angrier by the second. SHIT FOR SERVICE. FIND ANOTHER ALARM COMPANY YOU WILL BE SADLY DISSAPPOINTED WITH THIS ONE.
I bought a refurbished alarm for my mother's residence. When I got it I drove over about an hour away to install the system. I encountered a problem with one of the entry sensors as they neglected to include the stickum tab so I was unable to affix it to the rear sliding glass patio door. In addition the paper tab that keeps the battery from discharging was missing. So I called SimpliSafe and they apologized and I was under the impression that they were going to send me another entry sensor free of charge for my troubles. I even asked the representative how hard was it for me to include another entry sensor by plugging the key chain device into the computer. After I got off of the... Read More
I asked Simplisafe to respond to the negative review: Thank you for reaching out to us! I understand that you have seen a bad review of our company and would like it addressed. I cannot speak for this person's exact experience but I can correct some information that has been stated and provide a possible explanation to their poor experience. - The Base Station, which all Sensors connect to, is able to communicate with components at a range of up to 400ft. Of course, in a real-world environment, interference may impede the signal. Other signals nearby (from devices such as WiFi routers or wireless weather stations), as well as physical obstructions (such as dense walls, metallic... Read More
Have had my system for over a year - cost was just over $400 but I also have 4 motion sensors - can get on line and do just about anything I need without any help - installed system in about an hour - have not had any problems and would not change service even for the "free systems".
I installed the initial system over 3 years ago. I have added components throughout that time. I've never had a real issue that wasn't easily tended too. I replaced the cellular module to a stronger local carrier myself and the accuracy of reporting and monitoring increased response time. Customer service is knowledgeable and the monitoring company very responsive and professional. I'm definitely satisfied. It was pretty awesome when I was viewing my daughter via HD video from my iPad and iPhone in our home when we were out of the country recently. I regularly test and all is well and easy to operate.
To begin with it is totally wireless, even a Moron can install the system. They use 3m Command to mount the Sensors and etc. to the surface, they can be removed and taken to a different house or location. Everything operates from batteries and the sensors are long life 123, the base unit AA. When I have had an alarm (always false) the monitoring co calls immediately. Their Customer Service is always very responsive to any question. San Jose California will not send police out unless someone can verify that a burglary is in progress and see the person, then they will not go into the back yard. SimpliSafe has a company that will come out if you pay extra for that service but I was told... Read More
Have had the system for 1.5 years. I have found it to work well and purchased another system for a vacation home. Had an incident where potential thieves broke into a storage shed, and the system monitoring company contacted me immediately, the sheriff was contacted, and stopped the would be thieves before they could steal a $4000 ATV. Even though the thieves were stopped the first time, they came back 3 hours later, knocked the power meter off the pole, but I was again contacted due to the built in battery backup of the system. For what is provided in your choice of protection, the price, and ease of use can't be beat! My only issue is the extremely long hold times to get... Read More
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.
DO NOT WASTE YOUR MONEY. This is a TERRIBLE system and customer service is worthless. The sensors only work within 15 feet of the control panel and, according to customer service, the control panel cannot be located in your kitchen because there is too much metal and electronics in that area. The entry keypad cannot be mounted anywhere near wiring like the light switches near your doors. Simpli a total failure for a home security system.