SimpliSafe Home Security Review

Rating: 6 / 10 (Very good)
12 Customer Comments & Reviews - see all comments
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Boston-based SimpliSafe is a home security company that was founded in 2006. The company sells home security systems that are self-installed, purchased online, and don't require a contract or landline. SimpliSafe systems communicate wirelessly, are professionally monitored 24/7 via cellular, and are fully customizable. Their keypad has smash-proof protection, which alerts authorities even if it is damaged.

How is SimpliSafe rated?


Contract & Price
Technology Integration

Overall Rating: 6 / 10 (Very good)

SimpliSafe offers a wide variety of home security solutions, with optional, outsourced 24/7 monitoring by their certified call centers. They don't have any home automation features, and upfront equipment costs can be high. The lack of contract also means that monitoring could increase costs in the future.

How does SimpliSafe work?

Equipment - 8 / 10

SimpliSafe's equipment is self-installed, and can be purchased in 5 different plans. Their starter system includes a base station, wireless keypad, motion sensor, entry sensor, and keychain remote. From there, options can include additional sensors, panic buttons, an extra siren, freeze sensor, and smoke, water and CO detectors. The starter system has 5 pieces of equipment, and their more comprehensive Ultimate package has sixteen devices. There's also the option of building a fully customized system.
Self-Install (DIY)
Equipment Manufacturer
Honeywell, GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke


  • Indoor Cameras
  • Outdoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert


Monitoring - 5.5 / 10

SimpliSafe outsource their optional, 24/7 professional monitoring via broadband. They offer two different plans: Standard, and Interactive. The Standard package has a free, built-in cellular connection, and around-the-clock monitoring. Interactive monitoring includes everything Standard does, with the addition of mobile app control of your system from anywhere in the world. They have police dispatch for burglar alarms, and fire department dispatch for smoke and carbon monoxide alarms. The COPS central station is U.L.-Listed, F.M. Approved, and Five Diamond-Certified.
Monitoring Options
Professional Monitoring
Monitoring Technology
Monitoring Center Type
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch

How much does SimpliSafe cost?

Contract & Price - 6 / 10

SimpliSafe doesn't require any contract and their devices can be fully self-monitored. For access to professional, 24/7 monitoring from their award-winning call centers, prices are either $14.99 or $24. per month, depending on whether you choose the Standard or Interactive package. Customers purchase the equipment, with packages beginning at $229.96 for the simplest setup, and reaching $539.85 for the Ultimate package. Simplisafe also offers the option of fully customizing your system, effectively building it from zero. Prices for this depend on the amount of devices and chosen monitoring plan.
Monthly Fee (min)
Number of Available Packages
Installation/ Activation Fee
Equipment Starting Cost
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
60 Day Money Back Guarantee
3 years from the date that you purchase the System.

Technology Integrations

Technology Integration - 5 / 10

SimpliSafe offers iPhone and Android apps, email and text alerts as part of their basic package. They can also offer mobile app control of the security system, with remote arming/disarming power, and secret alerts whenever private rooms, drawers, and safes are accessed. These advanced features are only available for the more comprehensive packages, however.


Amazon Alexa
Google Home

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Thermostat Control
  • Event-triggered Automation
  • Unique User Codes

SimpliSafe Reputation

Reputation - 6 / 10

SimpliSafe's call monitoring centers are certified by the Central Station Alarm Association, and the Underwriter's Laboratory. SimpliSafe is a BBB-accredited business with an A+ rating.
BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Date Collected
Year Founded

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)

Contact & Additional Information

Homepage URL
Company Phone
(888) 957-4675
Headquarters Address
294 Washington Street Floor 9, Boston, MA, 02108
Mailing Address
294 Washington Street Floor 9, Boston, MA, 02108

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12 Customer Comments & Reviews

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Beckley, West Virginia
I ordered the system from Best Buy. I received the package and installed all the hardware and was not able to get the system to connect to the monitoring center. I called customer service, had to wait 30 minutes to finally be able to speak to a representative. I was told that my system was unable to connect because it was running on a T-Mobile and they would have to send me a new module that ran off Verizon. I received the new module and replaced the module. Again had to call customer service and wait another 30 minutes. Finally was able to get the system to connect to the monitoring center and haven't had any issues out of it yet. Overall the system was easy to install but the... Read More

Paul G
Toronto, Ontario
Its a middle of the week wednesday evening in the Central time zone at 7:30pm. I have been on hold for 23 minutes which has allowed me to read many reviews online that customer service and hold times suck. I have been a customer for over a year with monitoring and yes waiting on customer service for your home alarm SUCKS. I expect that in the morning I will be looking for a new alarm company who is responsible enough to provide staff for existing customers who can answer questions in a timely manner. Very dissappointed. Still waiting on hold and getting angrier by the second. SHIT FOR SERVICE. FIND ANOTHER ALARM COMPANY YOU WILL BE SADLY DISSAPPOINTED WITH THIS ONE.

Dennis E
Los Osos, California
I bought a refurbished alarm for my mother's residence. When I got it I drove over about an hour away to install the system. I encountered a problem with one of the entry sensors as they neglected to include the stickum tab so I was unable to affix it to the rear sliding glass patio door. In addition the paper tab that keeps the battery from discharging was missing. So I called SimpliSafe and they apologized and I was under the impression that they were going to send me another entry sensor free of charge for my troubles. I even asked the representative how hard was it for me to include another entry sensor by plugging the key chain device into the computer. After I got off of the... Read More

Yakima, Washington
I asked Simplisafe to respond to the negative review: Thank you for reaching out to us! I understand that you have seen a bad review of our company and would like it addressed. I cannot speak for this person's exact experience but I can correct some information that has been stated and provide a possible explanation to their poor experience. - The Base Station, which all Sensors connect to, is able to communicate with components at a range of up to 400ft. Of course, in a real-world environment, interference may impede the signal. Other signals nearby (from devices such as WiFi routers or wireless weather stations), as well as physical obstructions (such as dense walls, metallic... Read More

Ron R
Seguin, Texas
Have had my system for over a year - cost was just over $400 but I also have 4 motion sensors - can get on line and do just about anything I need without any help - installed system in about an hour - have not had any problems and would not change service even for the "free systems".

Dave M
Savannah, Georgia
I installed the initial system over 3 years ago. I have added components throughout that time. I've never had a real issue that wasn't easily tended too. I replaced the cellular module to a stronger local carrier myself and the accuracy of reporting and monitoring increased response time. Customer service is knowledgeable and the monitoring company very responsive and professional. I'm definitely satisfied. It was pretty awesome when I was viewing my daughter via HD video from my iPad and iPhone in our home when we were out of the country recently. I regularly test and all is well and easy to operate.

George P
San Jose, California
To begin with it is totally wireless, even a Moron can install the system. They use 3m Command to mount the Sensors and etc. to the surface, they can be removed and taken to a different house or location. Everything operates from batteries and the sensors are long life 123, the base unit AA. When I have had an alarm (always false) the monitoring co calls immediately. Their Customer Service is always very responsive to any question. San Jose California will not send police out unless someone can verify that a burglary is in progress and see the person, then they will not go into the back yard. SimpliSafe has a company that will come out if you pay extra for that service but I was told... Read More

John C
Columbus, Ohio
Have had the system for 1.5 years. I have found it to work well and purchased another system for a vacation home. Had an incident where potential thieves broke into a storage shed, and the system monitoring company contacted me immediately, the sheriff was contacted, and stopped the would be thieves before they could steal a $4000 ATV. Even though the thieves were stopped the first time, they came back 3 hours later, knocked the power meter off the pole, but I was again contacted due to the built in battery backup of the system. For what is provided in your choice of protection, the price, and ease of use can't be beat! My only issue is the extremely long hold times to get... Read More

Luke B
Danville, Kentucky
Had three years and have had no issues. Someone keeps calling to say they will update my equipment and no charge. They have all my information and said they are calling from the manufacture. I called SimpliSafe and they are not aware of the offer.

Joe M
Tiffin, Ohio
DO NOT WASTE YOUR MONEY. This is a TERRIBLE system and customer service is worthless. The sensors only work within 15 feet of the control panel and, according to customer service, the control panel cannot be located in your kitchen because there is too much metal and electronics in that area. The entry keypad cannot be mounted anywhere near wiring like the light switches near your doors. Simpli a total failure for a home security system.

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