Protect America Home Security Review


Rating: 8.5 / 10 (Excellent)
24 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. 
Learn more.
Protect America is a home security company that was founded in 1992 and has protected over half a million homes since its inception. The company offers self-installed, customizable home security systems with optional home automation. Their professional, 24/7 monitoring can be connected via landline, broadband, or cellular. Protect America has been featured on NPR, ABC, and the History Channel among others.

How is Protect America rated?

Breakdown

9/10
Equipment
10/10
Monitoring
8/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.5 / 10 (Excellent)

Protect America has been providing excellent home security solutions for 20+ years, and features fees amongst the lowest in the industry. Their equipment is 100% wireless, and has a wide variety of options available, with customization and many additional features, such as home automation and life safety. Though their prices and packaging can be a touch more complicated than their competitors, their customer service representatives are available via phone and online chat, to help guide customers through the decision.

How does Protect America work?

Equipment - 9 / 10

Protect America's equipment offerings are seriously impressive. The most basic package includes a control panel, one motion detector, and three door/window sensors. As the price increases, so does the amount of equipment, with more sensors, cameras, life safety devices, and eventually home automation features. All of their packages are fully customizable, with high-quality hardware by 2Gig and GE. Though the equipment is self-installed, Protect America schedules it with the homeowner and walks them through every step. Great equipment, great service, great features.
Equipment Manufacturer
2Gig and GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9.5 / 10

Protect America offers 24/7 professional monitoring from their three Criticom Monitoring Services call centers in Texas, via broadband, landline or cellular. Their highly-trained operators dispatch any necessary emergency personnel, and can also be contacted through two-way intercom on their control panel. Protect America can also monitor other pre-installed alarm systems. All in all, an above average monitoring package of services.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
3
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Protect America cost?

Contract & Price - 8 / 10

Protect America offers five different packages, with varying price points (beginning at $19.99 and getting pricey after that) and equipment combinations, but their most salient characteristic is their commitment to providing high-quality security for less than the competition. Contrary to other companies, rates are locked in for life. Contract length is a standard 36 months.
Starting Price
$19.99
Max Price
$42.99
Number of Available Packages
5
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$99.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
Customers may cancel their Agreement by returning the Equipment within 30 days of the original shipment date. A restocking fee of $79 may be charged against the method of payment provided at the time of sale.
Warranty
Lifetime Equipment Warranty

Technology Integrations

Technology Integration - 8 / 10

Protect America can interface with Amazon Alexa, Google Home, IFTTT, Z-Wave, and ZigBee. They provide iOS and Android apps, which send email and text alerts, live surveillance feed for packages with cameras, and remote arm/disarm features. Their website allows homeowners to access their system, pay their bills, and troubleshooting.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Protect America Reputation

Reputation - 8.1 / 10

Protect America is certified by the Underwriter's Laboratory, Electronic Security Association, and New York City Fire Department. Their copper alarm package has been named a Consumer’s Digest “Best Buy” for 5 years in a row.
Trust Pilot Rating
5.4 out of 10
BBB Rating
B
Number of BBB Positive Reviews
3
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
87
Date Collected
2017-08-17
Year Founded
1992

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Electronic Security Association
  • Department of Defense
  • New York City Fire Department

Contact & Additional Information

Homepage URL
Company Phone
(877) 969-1862
Headquarters Address
3800 Quick Hill Rd, Austin, TX, 78728
Mailing Address
3800 Quick Hill Rd, Austin, TX, 78728

Leave a comment for Protect America Home Security
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

24 Customer Comments & Reviews

Loading Reviews ...
K
KEN F
Port Saint Lucie, Florida
5/7/2015
Had protect america and they rip me off for over $300. I would not recommend they cannot be trusted.


R
Regina N
Austell, Georgia
1/25/2015
COULD DO BETTER


R
Regina N
Austell, Georgia
1/25/2015
VERY GOOD


J
James F
Lakeland, Florida
1/9/2015
I have had my house broken into with no police notification at all. The GE Simon XT failed and Protect America did not even have a clue what happened. We no have to loaded 20 gauge tactical shotguns at the ready. Protect America sucks



Top Rated
Our Partner
8.5 / 10
  • Award-winning Home Security from $19.99
  • Affordable yet effective equipment
  • Quick setup with no installation fees
  • 3-year term
  • Qualification: 600+ Fico Score
  • Expect to pay $19.99-$42.99/mo