Protect America Home Security Review
24 Customer Comments & Reviews - see all comments
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Protect America is a home security company that was founded in 1992 and has protected over half a million homes since its inception. The company offers self-installed, customizable home security systems with optional home automation. Their professional, 24/7 monitoring can be connected via landline, broadband, or cellular. Protect America has been featured on NPR, ABC, and the History Channel among others.
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24 Customer Comments & Reviews
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Protect America would not answer my phone calls even though I'm a long time customer with them in motion sensors they sent me have been told to me that it takes them five minutes arm and the response time for their central station is one minute if you only knew what could happen in one minute you would rethink making this decision going with this company. Paul
I've had Protect America for over 3 years now and I'm very satisfied with the overall quality of the professional monitoring, equipment, and customer service. Every time I contact customer care either by phone or through the online live chat feature Protect America has on it's website the customer care team always takes care of my needs and answers all my questions with full explanations. Furthermore, I recently sign up for another 3 year contract and I received $500 worth of FREE equipment in addition to the FREE equipment I received when I first signed up.
Horrible company. The equipment they send is faulty. The sensors constantly slip causing false alarms (no help in disputing the charges with the city for the false alarm charges), the faulty sensors also cause your system to not arm correctly, main box is constantly reading low batter even though it is consistently plugged in and does not stay active during power outage. All the equipment is sent to you to install yourself, which is not difficult, however you are left to maintain your own security system and ensure it is working properly instead of having professionals do it. You still pay the same amount of money as if you were paying professionals to handle your equipment and system. Do... Read More
Protect America is the most unethical company I have ever dealt with. We signed up for service and the equipment never worked properly. Many phone calls, hours on hold and no resolution. We moved a year later and the new house already had a security system in place. When we tried to cancel our service through Protect America we learned the horrible truth: We were locked into an iron-clad contract that required us to pay the full amount for 3 years whether or not we were actually using their service. In short - they wouldn't help us at all, extremely rude, and we paid thousands of dollars for a service we never received. DO NOT SIGN ANY CONTRACTS WITH PROTECT AMERICA. THEY WILL RUIN... Read More
I signed up with Protect America thinking it was going to be great, low and behold there is always something by going with the cheapest.. no bills and forced automatic pay. They also require you to drill into concrete that my landlord doesn't allow.
I am a current customer. firstly the monthly amt is $29.99. I just recently found out that my system is not fully working due to an out date part. When I phoned 2 weeks ago the girl on the phone told me that alarm system had not been working to par for a couple of weeks in fact it had not been working for months. Since its a parts issue on their part i asked when were the Co going to call and let me know? To this she answered - we have thousands of customers and we mail out the replacement units in batches due to the cost of shipping. She also continued to tell me that it was more or less my fault as a customer iI am suppose to call in every month to have the system tested. Well what am I... Read More
You can count on it. Really! i mean that latch key feature and paramedics they are tremendous and state of the art and those sensor.. you don't have to worry even if you live in a glass house and the best part is the monitoring..Thumbs up!!
I have been with Protect America for six years. In the beginning it was a little difficult to install, but my Husband was quite capable of getting the base unit set up. The customer service is always very pleasant and helpful. The monthly monitoring is not bad. Since I've been with them over the three year contract, I can cancel my service at any time. I'm very satisfied with them.
From the beginning, we have experienced many problems with the equipment. The staff seems to be knowledgeable and attempts to be helpful however they provide only phone assistance. There are no on- site services available or provided by the company to resolve and or repair problems. The contact mounting system provided is insecure and in many cases falls apart leaving some windows or doors unprotected. The panel always seems to show various areas that are open when in fact there are not. Overall we have been extremely unhappy with this company and are eagerly awaiting the end of our contract so that we can switch to a more reliable security company.
My house burned down and Protect America would not let me out of my 3 year contract. There customer service is somewhere between Cablecompanies and Cell phone companies. Don't believe anything they tell you.