🇵🇷 Important Hurricane Maria Update from our Headquarters

Protect America Home Security Review


Rating: 8.5 / 10 (Excellent)
22 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner.
 Learn more.
Protect America is a home security company that was founded in 1992 and has protected over half a million homes since its inception. The company offers self-installed, customizable home security systems with optional home automation. Their professional, 24/7 monitoring can be connected via landline, broadband, or cellular. Protect America has been featured on NPR, ABC, and the History Channel among others.

How is Protect America rated?

Breakdown

9/10
Equipment
10/10
Monitoring
8/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.5 / 10 (Excellent)

Protect America has been providing excellent home security solutions for 20+ years, and features fees amongst the lowest in the industry. Their equipment is 100% wireless, and has a wide variety of options available, with customization and many additional features, such as home automation and life safety. Though their prices and packaging can be a touch more complicated than their competitors, their customer service representatives are available via phone and online chat, to help guide customers through the decision.

How does Protect America work?

Overview

Equipment Manufacturer
2Gig and GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 9 / 10

Protect America's equipment offerings are seriously impressive. The most basic package includes a control panel, one motion detector, and three door/window sensors. As the price increases, so does the amount of equipment, with more sensors, cameras, life safety devices, and eventually home automation features. All of their packages are fully customizable, with high-quality hardware by 2Gig and GE. Though the equipment is self-installed, Protect America schedules it with the homeowner and walks them through every step. Great equipment, great service, great features.

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
3
Monitoring Center Type
Owned

Professional Monitoring Services

  • 24/7 Professional Monitoring
  • 2-Way Intercom
  • Police Dispatch
  • Fire Department Dispatch
  • Medical Dispatch

Monitoring - 9.5 / 10

Protect America offers 24/7 professional monitoring from their three Criticom Monitoring Services call centers in Texas, via broadband, landline or cellular. Their highly-trained operators dispatch any necessary emergency personnel, and can also be contacted through two-way intercom on their control panel. Protect America can also monitor other pre-installed alarm systems. All in all, an above average monitoring package of services.

How much does Protect America cost?

Contract & Price

Starting Price
$19.99
Max Price
$42.99
Number of Available Packages
5
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$99.00
Contract Required
Minimum Contract Length
36 months

Contract & Price - 8 / 10

Protect America offers five different packages, with varying price points (beginning at $19.99 and getting pricey after that) and equipment combinations, but their most salient characteristic is their commitment to providing high-quality security for less than the competition. Contrary to other companies, rates are locked in for life. Contract length is a standard 36 months.
Cancellation Policy: Customers may cancel their Agreement by returning the Equipment within 30 days of the original shipment date. Agreement cannot be cancelled until all of the equipment is received at Protect America, Inc. Proof of delivery is required to be provided by the customer and a restocking fee of $79 may be charged against the method of payment provided at the time of sale.
Warranty: Lifetime Equipment Warranty

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Integration - 8 / 10

Protect America can interface with Amazon Alexa, Google Home, IFTTT, Z-Wave, and ZigBee. They provide iOS and Android apps, which send email and text alerts, live surveillance feed for packages with cameras, and remote arm/disarm features. Their website allows homeowners to access their system, pay their bills, and troubleshooting.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Protect America Reputation

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Electronic Security Association
  • Department of Defense
  • New York City Fire Department
Trust Pilot Rating
5.4 out of 10
BBB Rating
B
Number of BBB Positive Reviews
3
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
87
Date Collected
2017-08-17
Year Founded
1992

Reputation - 8.1 / 10

Protect America is certified by the Underwriter's Laboratory, Electronic Security Association, and New York City Fire Department. Their copper alarm package has been named a Consumer’s Digest “Best Buy” for 5 years in a row.

Contact & Additional Information

Homepage URL
Company Phone
(877) 969-1862
Headquarters Address
3800 Quick Hill Rd, Austin, TX, 78728
Mailing Address
3800 Quick Hill Rd, Austin, TX, 78728

Leave a comment for Protect America Home Security
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

22 Customer Comments & Reviews

Loading Reviews ...
B
Brian G
Wayne, Pennsylvania
9/1/2017
I have had the worst experience with Protect America. Their customer service is absolutely TERRIBLE. I have been on hold with them for a total of 4 hours to make 1 simple change. When I finally decided to cancel, they still changed me for an extra month (even though I told them I wanted to cancel 45 days prior. They are a bunch of thieves and you should steer clear of them at all costs!!!


L
Lori
Pineville, West Virginia
8/31/2017
Buyers beware!!!!! Do not sign up with this company if you do not read the fine print. My personal experience my horrible, i did not find the system user friendly at all, customer service is not available after hours if problems occur and they and will. The sensors are large and do not stay in place. They require you to sign a 3 year contract, and the person that called them is the only person that can cancel the contract and the hours of operation are very limited and you will be on hold for hours to cancel and you are still responsible for bills until you send a letter, wait on hold to talk with someone. Please do not sign with this company. Lori from wv


E
Erin
Minneapolis, Minnesota
5/31/2017
Extremely nice installation reps. There is a 3 year contract (like all other top security companies)which they do inform you of upfront so no surprises. Lots of options for your home & add ons if needed. Great price for the quality, quantity, and safety of our family. Impressive BBB rating & review's.


J
JGrey
5/8/2017
Shifty customer service and management - expect to wait on hold up to an hour to speak with someone and hang up frustrated


G
gerard P
3/17/2017
I called up the customer service to terminate my subscription. I was put on hold for 47 minutes, and after that, all the customer representative gave me was an email address cancelrequest@protectamerica.com. I sent an email about a week ago, and have not received any acknowledgement. Upto now, I still receive bill and yet they are not helpful regarding my cancellation request.


David K
McFarland, Wisconsin
2/21/2017
Their customer service is the worst. I could not get any one to call me back. It seems like I was on hold forever, and when I left a message, no one followed up. There is much better companies to spend your money on for a home security system. I changed to a different company for exactly the same protection and saved over $30.00 a month with new equipment. Run away from them as fast as you can


Roberta S
Oakdale, New York
1/13/2017
The equipment was substandard and service just as bad. We were locked into a contract and have just been biding my time to obtain an alarm system that actually worked and my family could feel safe with.


E
Erin
Fort Walton Beach, Florida
1/10/2017
We have had Protect America for over 6 years and the service is extremely awesome. We had a problem with a sensor on a door and they express mailed us a new one. The customer service is very knowledgeable and will walk you through adding new sensors. Great company.


P
Paul G
Pelham, New York
12/28/2016
Protect America would not answer my phone calls even though I'm a long time customer with them in motion sensors they sent me have been told to me that it takes them five minutes arm and the response time for their central station is one minute if you only knew what could happen in one minute you would rethink making this decision going with this company. Paul


Kyle R
Berkley, Michigan
12/20/2016
I've had Protect America for over 3 years now and I'm very satisfied with the overall quality of the professional monitoring, equipment, and customer service. Every time I contact customer care either by phone or through the online live chat feature Protect America has on it's website the customer care team always takes care of my needs and answers all my questions with full explanations. Furthermore, I recently sign up for another 3 year contract and I received $500 worth of FREE equipment in addition to the FREE equipment I received when I first signed up.



Top Rated
Our Partner
8.5 / 10
  • Award-winning Home Security from $19.99
  • Affordable yet effective equipment
  • Quick setup with no installation fees
  • 3-year term
  • Qualification: 600+ Fico Score
  • Expect to pay $19.99-$42.99/mo