Protect America Home Security Review
23 Customer Comments & Reviews - see all comments
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Protect America is a home security company that was founded in 1992 and has protected over half a million homes since its inception. The company offers self-installed, customizable home security systems with optional home automation. Their professional, 24/7 monitoring can be connected via landline, broadband, or cellular. Protect America has been featured on NPR, ABC, and the History Channel among others.
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23 Customer Comments & Reviews
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We have been very dissatisfied and overpaying for Protect America services for over 2years now, because they locked us into a 3year contract (yes,... I said 3). Beware, we thought it was only 2year contract to begin with. We finally completed the 3 years with them and they are refusing to lower our service agreement amount (almost $85 and we don't have monitored cameras) so we are parting ways. I do have to say that their support team (installation and such)has always been helpful when we needed it, but the other people we have had to deal with have always been difficult. I do not recommend this company. Honestly, half the time I've wondered if someone actually broke into our... Read More
I have had the worst experience with Protect America. Their customer service is absolutely TERRIBLE. I have been on hold with them for a total of 4 hours to make 1 simple change. When I finally decided to cancel, they still changed me for an extra month (even though I told them I wanted to cancel 45 days prior. They are a bunch of thieves and you should steer clear of them at all costs!!!
Buyers beware!!!!! Do not sign up with this company if you do not read the fine print. My personal experience my horrible, i did not find the system user friendly at all, customer service is not available after hours if problems occur and they and will. The sensors are large and do not stay in place. They require you to sign a 3 year contract, and the person that called them is the only person that can cancel the contract and the hours of operation are very limited and you will be on hold for hours to cancel and you are still responsible for bills until you send a letter, wait on hold to talk with someone. Please do not sign with this company. Lori from wv
Extremely nice installation reps. There is a 3 year contract (like all other top security companies)which they do inform you of upfront so no surprises. Lots of options for your home & add ons if needed. Great price for the quality, quantity, and safety of our family. Impressive BBB rating & review's.
Shifty customer service and management - expect to wait on hold up to an hour to speak with someone and hang up frustrated
I called up the customer service to terminate my subscription. I was put on hold for 47 minutes, and after that, all the customer representative gave me was an email address email@example.com. I sent an email about a week ago, and have not received any acknowledgement. Upto now, I still receive bill and yet they are not helpful regarding my cancellation request.
Their customer service is the worst. I could not get any one to call me back. It seems like I was on hold forever, and when I left a message, no one followed up. There is much better companies to spend your money on for a home security system. I changed to a different company for exactly the same protection and saved over $30.00 a month with new equipment. Run away from them as fast as you can
The equipment was substandard and service just as bad. We were locked into a contract and have just been biding my time to obtain an alarm system that actually worked and my family could feel safe with.
We have had Protect America for over 6 years and the service is extremely awesome. We had a problem with a sensor on a door and they express mailed us a new one. The customer service is very knowledgeable and will walk you through adding new sensors. Great company.
Protect America would not answer my phone calls even though I'm a long time customer with them in motion sensors they sent me have been told to me that it takes them five minutes arm and the response time for their central station is one minute if you only knew what could happen in one minute you would rethink making this decision going with this company. Paul
- Award-winning Home Security from $19.99
- Affordable yet effective equipment
- Quick setup with no installation fees
- 3-year term
- Qualification: 600+ Fico Score
- Expect to pay $19.99-$42.99/mo