MONI Smart Security Review


Rating: 8.3 / 10 (Excellent)
17 Customer Reviews - see all reviews
Disclosure: We receive advertising revenue from this partner. Learn more.
How is MONI rated?
9/10
Equipment and Coverage
8/10
Monitoring Services and Technology
6/10
Customer Service and Reviews
8/10
Reputation
10/10
Contract Terms and Cost

With more than 1 million residential and commercial customers nationwide, MONI is one of the nation’s largest home security and home automation providers, recognized by J.D. Power as “Highest in Customer Satisfaction with Home Security Systems” for 2016.

Their three base packages include free wireless equipment such as full-color touchscreen keypad, three sensors, a motion detector and an indoor video camera.Monthly rates for new systems start at $34.95 per month, although costs may vary based on optional equipment and services. Customers with existing security equipment must call for custom quotes on rates.

MONI can customize packages with a wide variety of security and smart-home equipment, as well as home automation powered by Alarm.com and Honeywell.  More advanced monitoring and home automation features are available, including remote system management via smartphone.

What's it Gonna Cost Me?

Price Breakdown

Item Price
Monthly Monitoring $34.95
Basic Equipment Free
Activation Fee $99
Year 1 Total $518.40
Basic Security Package

Bells and Whistles

  • MONI offers robust smart-home packages that include remote smartphone control of video cameras, locks, lights, thermostat, garage door, medical monitoring, and other household devices.
  • The company’s Alarm Response Center is on duty 24/7/365, with operators who have completed more than 96 hours of classroom training and eight weeks of hands-on mentoring.
  • Patented technology called ASAPer provides MONI’s fastest alarm resolution ever. Traditional methods can take as long as five minutes, while ASAPer can cut that time to as little as 30 seconds. It’s available only to MONI customers.

The Fine Print

*J.D. Power: MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com

Basic Security Package: For new residential customers only. Ownership of site for system installation (home or business) required. Pricing applies to service rates only and excludes taxes, permit fees and other charges, including $99 activation fee. Equipment type dependent on availability. Monthly rate based on 36-month or 60-month monitoring agreement; may increase after 12 months. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Upon early termination by customer, Moni may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Additional Terms and Conditions may apply. 

HomeTouch® Security Package: For new customers only. Ownership of site for system installation (home or business) required. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $99 activation fee. Equipment type dependent on availability. Monthly rate based on 36-month or 60-month monitoring agreement; may increase after 12 months. Standard message and data rates may apply to all text alerts. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Not available in certain geographic areas. Equipment fees and monthly charges apply if additional equipment ordered. Upon early termination by customer, Moni may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Additional Terms and Conditions may apply. 

HomeTouch® Premier Package: For new customers only. Ownership of site for system installation (home or business) required. Promotional pricing applies to service rates only and excludes taxes, permit fees and other charges, including $149 activation fee. Equipment type dependent on availability. Monthly rate based on 36-month or 60-month monitoring agreement; may increase after 12 months. Standard message and data rates may apply to all text alerts. Credit restrictions may apply. Minimum trip charges apply to Extended Service. Not available in certain geographic areas. Equipment fees and monthly charges apply if additional equipment ordered. Upon early termination by customer, Moni may charge 80% of the monthly service charges due for the balance of the customer’s initial term. Additional Terms and Conditions may apply. 

The Bottom Line

MONI offers quality home security and home automation services at competitive prices. Its J.D. Power award and ASAPer alarm response technology are true differentiators in a highly competitive market.

 

*J.D. Power: MONI Smart Security (formerly Monitronics) received the highest numerical score among 6 brands in the J.D. Power 2016 Home Security Satisfaction Report, based on 2,282 total responses, measuring the opinions of customers who purchased a home security system in the previous 12 months, surveyed August-September 2016. Your experiences may vary. Visit jdpower.com
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Latest Reviews

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Johnny G
Sheffield Lake, Ohio
1/31/2017
Have been a customer for 3 years. I have had no problem with my service. No complaints with service. I had free equipment to start and paid for installation. That was understood, that since it was "FREE" it was paid for over the 3 years with a higher cost. I hope to renew with a lower "just monitoring" cost. Since many companies in my area charge around $20 a month, that is what I will shoot for....if they won't budge it will be bye bye. I am hopeful we can come to an agreement and I can keep my service and not have to switch.

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Convon
1/14/2017
No complaint about the service as I have only required service a very few times over about 4 years with this company. I am elderly and disabled. The battery in the base keeps failing and now won't even recharge itself and Monitronics wants over $100 to replace it. When I spoke to Tech support, she spent all her time quoting prices for each thing necessary to fix it. When it's working, it's theirs, but when it's not working, it's yours' and you must pay for every little thing. They also didn't care whether I stayed a happy client or walked away--which I'm going to do.

H
Helen B
12/26/2016
We have been waiting since Dec.21st for someone to CALL us to set up appt. for repair. My mother is 95 and relies on this to make her feel safe in her home. This is terrible service. Our contract is up and I don't think we will be renewing. I was told today Dec. 26th that the service company is closed for the holidays. Since Dec. 21st????????????

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Image J
,
12/19/2016
Promised us equipment substitutions (ie: swap the motion detector for a second smoke detector). I took the day off from work in order to be there for the installation. When the installer arrived he said there would be additional charges for the substitution - $400! I called the company who refused to honor their promise. I informed them that two separate reps made the same promise, and I have both conversations on tape. They still refused. I cancelled the installation. I won't commit 36 months to a company that loses trust before it even begins.

Tanya M
12/1/2016
Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!

Tanya M
12/1/2016
Monitronics is just the Monitoring Company watching over Alliance Home Security in my Area. We've had nothing but problems with our System since day 1 & Despite numerous calls to Alliance & Several calls with Monitronics NO ONE Will Fix the Problems or REMOVE The System. Put on Hold for over 2 hours with Alliance who refuse to address our issues. Do NOT Buy this System From Alliance....It's A huge Mistake!!

R
Rosi
11/15/2016
Bad company do not use it. Bad Customer service. Very expensive in comparison to others. When you move, they make you to renew the 36 months contract, so it is a never ending bad service. Vanessa

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mike o
9/7/2016
I've been in contact with one of the employees. They offered to send out a tech to see what's the problem with the alarm. Sadly, I had to cancel my service with this company. Overall my experience was okay.

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thelene R
Boise, Idaho
8/29/2016
Worst company I death with, would never recommend them.

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Oliver M
Alapan I, Cavite
8/25/2016
Great home security company.

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