MONI Smart Security Review
32 Customer Comments & Reviews - see all comments
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MONI Smart Security is a home security company offering three different plans, all of which connect via a 4G wireless system, have a two-way voice alarm panel, and offer 24/7 professional monitoring. Home automation and smartphone control are additional features. MONI was awarded the JD Power "Highest in Customer Satisfaction with Home Security Systems” for 2016.
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32 Customer Comments & Reviews
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Horrible customer service rep who couldn't even tell me what services they offered and what type of equipment they used. It was a painfully long phone call only for her to finally tell me I would have to call back and ask for a security specialist for further questions? No thank you!
DO NOT USE THIS COMPANY< THEY ARE AWFUL< TERRIBLE SERVICE> THEY SCAM YOU INTO SIGNING UP FOR 5 YEARS> THEY WILL NOT CANCEL YOUR CONTRACT AUTOMATICALLY> YOU HAVE TO JUMP THRU HOOPS AND IN THE MEAN WHILE THEY KEEP TAKING YOU MONEY FUCK YOU MONI I HATE YOU.
The company is the worst Alarm Company. I have been Trying to cancel with them since Jan. 2017 after being with them for 6 years. They said the didn't receive my electronic paperwork so I emailed the paperwork. They have continued to charge me every month and my account still is not canceled.
Not good. Have had them for 3 years now. We have tested alarm and they either never call or they call the wrong number. This is after I have called them about 10 times to talk to them to call my number. Not real pleased with the company
I would not use this company. Especially if you are a senior citizen. My mother-in-law signed with this company and paid for a year of monitoring. After that year - to save money - signed up for two more years. Not long after that - it became clear she would need to move and be close to her daughter for a helping hand, she is 80 years old. The company refused to let her out of the new contract and has systematically hounded and harassed her, and now has turned her over to collections related to the $500 bill. She now is totally distraught by the pressures put on her by the collection agency. She did not receive the service, so no service was provided but this company still requires... Read More
Beware of this company! Unprofessional staff who loves to transfer you to another person because they do not wish to help you. They will not notify you when your monitors are no longer working and are off-line. Big hassle and Bad experience with this company. I don't recommend this company to anyone. We now have ADT a much more reliable company.
BEWARE OF THIS COMPANY! Unprofessional staff who loves to transfer you to another person because they do not wish to help you. They will not notify you when your monitors are no longer working and are off-line. Big hassle and Bad experience with this company. I don't recommend this company to anyone. We now have ADT a much reliable company.
We used this company for several years, but when we moved, we continued to receive bills for 2 months after we notified them in writing of our cancellation. According to the company, when you discontinue, they have 30 more days before the cancellation goes into effect. Even utility companies don't do that. We paid a regular bill of $54.44 on 4/17. I informed them on 4/26 of the cancellation. I was billed another direct withdrawal on 5/16 of $54.44, and another on 6/15 for $22.83. What a great deal for them! Note, we were no longer under contract and were month to month.
We have only been with Monitronics for about two years. They are great until something goes wrong. The thermostat showed low battery this weekend (of course on Saturday). We put in new batteries and now nothing works. This means no air and since there is a special needs child in the house we needed air. Called and of course they are closed on Saturday. It was suggested we go to Lowe's and BUY a thermostat and put it on. We can now control air after about 8 hours without, but can no longer control with phone (which we pay for certain thermostat). We call today to set up service and we are told it will be $75 an hour if it is not the thermostat and will check if the thermostat is... Read More
I've been with Monitronics for about 15 years now and they have been a very good monitoring company. When you think about it, all of these companies do the same exact thing. They tell you when your alarm goes off. So if that's all they do, then why not go with the company that responds the fastest?
- Highest in Customer Satisfaction with Home Security Systems by J.D. Power for 2016
- Protecting more than 1 million customers nationwide
- Award-winning live 24/7 monitoring
- Patented ASAPer resolves alarms up to 10X faster
- Free custom system,free professional installation
- Manage your home remotely with your smartphone
- Smart-home leader: video, lights, locks, thermostat & more
- BONUS: Interactive system comes with FREE camera