MONI Smart Security Review

MONI Smart Security is a home security company offering three different plans, all of which connect via a 4G wireless system, have a two-way voice alarm panel, and offer 24/7 professional monitoring. Home automation and smartphone control are additional features. MONI was awarded the JD Power "Highest in Customer Satisfaction with Home Security Systems” for 2016.

Rating: 8.3 / 10 (Excellent)
30 Customer Reviews - see all reviews
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How is MONI rated?


Contract & Price
Technology Inegration

Overall Rating: 8.3 / 10 (Excellent)

Moni is an strong choice in home security companies, due to their consistently outstanding customer service and high dependability. Their systems are easily integrated to other technology, and can include a good number of home automation devices, which can help you save via increased energy efficiency. Since 2012, they've won the Consumers’ Choice Award every year.

How does MONI work?


Equipment Manufacturer
Honeywell and GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 9 / 10

Moni requires professional installation of their state-of-the-art equipment, whose modern sensors and smart panels are among the best in the business. They offer fire and smoke detection, medical monitoring, and can also include flood, freeze, and carbon monoxide monitoring as well. Finally, Moni offers home automation devices and and live video surveillance.

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke


  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance

Life Safety

  • Panic Button
  • Medical Alert


Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Number of Monitoring Centers
Monitoring Center Type

Professional Monitoring Services

  • 24/7 Professional Monitoring
  • 2-Way Intercom
  • Police Dispatch
  • Medical Dispatch

Monitoring - 9 / 10

Moni offers 24/7 professional monitoring via broadband, landline or cellular, from which they dispatch emergency personnel as needed, and monitor environmental sensors as well as alarms. Their call center has a five-diamond certification by the Central Station Alarm Association, meaning that their operators have a high level of proficiency and training.

How much does MONI cost?

Contract & Price

Starting Price
Max Price
Number of Available Packages
Installation/ Activation Fee
Equipment Starting Cost
Contract Required
Minimum Contract Length
36 months

Contract & Price - 8.5 / 10

Moni provides professional installation for $149, and plans can range between $29.99 and $49.99. Their lifetime equipment warranty is exceptional within the industry, whereas the minimum contract length of 36 months is fairly standard. Though an early cancellation fee may apply, if if 80% of the total contract has been paid, this fee may be waived.
Cancellation Policy: 80 percent of the total contract balance should be paid for early contract cancellation. 30 day cancellation process with early termination charges. Customers receive their cancel documents via email within 48 – 72 business hours from MONI Correspondence via DocuSign ([email protected]). Clients must sign the document and send back within 7 days or the link will expire.
Warranty: Lifetime equipment warranty

Technology Integrations


Amazon Alexa
Google Home

Technology Inegration - 6 / 10

Moni is compatible with Amazon Echo, Alexa, or Dot, Apple TV, Apple Watch, and Amazon FireTV. Their iOS and Android apps provide email and text alerts, as well as live video feed, when the system includes cameras.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

MONI Reputation

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Factory Mutual (FM)
  • Electronic Security Association
BBB Rating

Reputation - 8 / 10

Moni has a overall good reputation in the home security space. They are certified by the Central Station Alarm Association (CSAA), Factory Mutual (FM), and the Electronic Security Association. They also ranked highest against five other home security brands in the J.D. Power 2016 Home Security Satisfaction Report. They're a BBB-accredited company with an A+ rating.

Contact & Additional Information

Homepage URL
Company Phone
(855) 910-7980
Headquarters Address
1990 Wittington Place, Dallas, TX, 75234
Mailing Address
Department CH 8628, Palatine, IL, 60055
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Latest Reviews

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Michael V
Phoenix, Arizona
The company is the worst Alarm Company. I have been Trying to cancel with them since Jan. 2017 after being with them for 6 years. They said the didn't receive my electronic paperwork so I emailed the paperwork. They have continued to charge me every month and my account still is not canceled.

David S
Castle Rock, Colorado
Not good. Have had them for 3 years now. We have tested alarm and they either never call or they call the wrong number. This is after I have called them about 10 times to talk to them to call my number. Not real pleased with the company

Leslie C
Longview, Texas
I would not use this company. Especially if you are a senior citizen. My mother-in-law signed with this company and paid for a year of monitoring. After that year - to save money - signed up for two more years. Not long after that - it became clear she would need to move and be close to her daughter for a helping hand, she is 80 years old. The company refused to let her out of the new contract and has systematically hounded and harassed her, and now has turned her over to collections related to the $500 bill. She now is totally distraught by the pressures put on her by the collection agency. She did not receive the service, so no service was provided but this company still requires... Read More

Ashlee M
Albuquerque, New Mexico
Beware of this company! Unprofessional staff who loves to transfer you to another person because they do not wish to help you. They will not notify you when your monitors are no longer working and are off-line. Big hassle and Bad experience with this company. I don't recommend this company to anyone. We now have ADT a much more reliable company.

Ashlee M
Albuquerque, New Mexico
BEWARE OF THIS COMPANY! Unprofessional staff who loves to transfer you to another person because they do not wish to help you. They will not notify you when your monitors are no longer working and are off-line. Big hassle and Bad experience with this company. I don't recommend this company to anyone. We now have ADT a much reliable company.

Indianapolis, Indiana
We used this company for several years, but when we moved, we continued to receive bills for 2 months after we notified them in writing of our cancellation. According to the company, when you discontinue, they have 30 more days before the cancellation goes into effect. Even utility companies don't do that. We paid a regular bill of $54.44 on 4/17. I informed them on 4/26 of the cancellation. I was billed another direct withdrawal on 5/16 of $54.44, and another on 6/15 for $22.83. What a great deal for them! Note, we were no longer under contract and were month to month.

Yvonne L
Houston, Texas
We have only been with Monitronics for about two years. They are great until something goes wrong. The thermostat showed low battery this weekend (of course on Saturday). We put in new batteries and now nothing works. This means no air and since there is a special needs child in the house we needed air. Called and of course they are closed on Saturday. It was suggested we go to Lowe's and BUY a thermostat and put it on. We can now control air after about 8 hours without, but can no longer control with phone (which we pay for certain thermostat). We call today to set up service and we are told it will be $75 an hour if it is not the thermostat and will check if the thermostat is... Read More

Las Vegas, Nevada
I've been with Monitronics for about 15 years now and they have been a very good monitoring company. When you think about it, all of these companies do the same exact thing. They tell you when your alarm goes off. So if that's all they do, then why not go with the company that responds the fastest?

takashi m
Las Vegas, Nevada
ever so often alarm goes off and say my line is open? I have to reset the alarm? never had this with ADT? Go back to them?

Joe M
Winter Haven, Florida
Make sure you have all your information in writing before signing up! They can raise your rate by 5% each year. I had set up direct payment and did not catch the increase right away. When I called them about it, they did nothing.

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