17 Customer Reviews - see all comments
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Link Interactive is a <a href="/home-security/best-home-security">home security provider</a> with fully cellular, featuring two-way voice technology, and smash and crash protection. Their DIY systems are completely customizable and are all monitored professionally 24/7. For homeowners with a previously installed system, Link Interactive has a takeover program for equipment integration. They also offer optional home automation.
Latest Link Interactive Reviews
Appeances can be deceiving. In the case with Link Interactive, they are. First, the positive, someone in support answers the phone and eager to help. The unfortunate part is they know very little beyond what you can read in any set up or configuration pamphlet that come with the various products. The sales department is equally eager to help out. The unfortunate part, again, is not knowing the products they sell and “support”. The selection is slim and not always up to date. (e.g. GE 45609 listed on their Alarm.com page). Also, they sell but have not supported the Chamberlain garage door module. Something they *should* be both up front and honest with their customers. At least... Read More
Clearly these fraudsters have paid to be included in the top 5 alarm companies. DON'T TOUCH THEM WITH A BARGE POLE!!! I ordered a system in April and paid a professional handyman (who has worked for alarm companies, so yes he knows exactly how to install) to install the system, and have been paying $29.99 per month. Two months in I go repeated warnings on the control panel that the upper level door was open. I checked, and the door was NOT open, but securely locked. I did however notice the connecter device had slid down my door, so I called to complain to the company that either they send someone out to correct the problem or release me from my contract so I could get service from a... Read More
If you are after an easy to install DIY system with full real people support and active real people monitoring, look no further. Yes, I am a real person and no, I am not receiving anything for this review. They did ask me to write a review though. The system comes pre-programmed based off your online setup. The install is very straightforward as is the system. On three occasions I ended up calling both Link and Alarm.com for both installation and alarm questions. I was a bit surprised to get a person pretty darn quickly who knew what they were talking about. My system took several hours to install and included no less than 25 or sensors and a door lock. The system integrates with... Read More
Great customer service and a great system!
Top notch support !! The support team is always friendly and extremely helpful.
I had to call for some help with a few things and the person I spoke with was great. Good customer service. Thank you
After a recent home burglary, I spent some time researching security systems and selected a package offered by Link Interactive. I received the system in a few days and installed the system over the course of two days. Pros: I was able to select from an assortment of available sensors and control modules and like the available add-ons including thermostat control and control of door locks. The system is attractive and the sensors are reasonably unobtrusive. Our old ADT system had smaller wireless sensors, but these are fine. I like using the Alarm.com app to arm, disarm, and view the log. It is generally easy to add new sensors after the initial installation and expand the... Read More
Customer service is very good, had a component act up a bit which is the reason for 4 out of 5 stars. Great DIY solution overall.
Link Interactive was easy to install and has been functioning properly since we installed it a couple months ago. We appreciate the quick email notifications and feel much safer knowing we have this system in our home!
Overall, I am please with Link Interactive. The equipment was easy to install. Since I have an engineering background, the setup was also rather simple. I have had ongoing issues with the Skybell, and have a ticket that is, as yet, unsolved by Alarm.com technical support (three week old ticket at this point). I would recommend Link/Alarm.com find a different doorbell camera, since this model is a network resource hog. Also, the outdoor video camera (V721) has a bit of a drawback, in that it has to be plugged into a 110V outlet. That cost me a bit of $$$ since I had to have an electrician install the outlet. It is not a heavy network user and is far superior to the Skybell in... Read More
They are very easy and helpful from start to full setup. Thanks guys
Link Interactive has been awesome. The salesman wasn't pushy at all and answered my questions. I thought the installation would be more difficult but it was super easy. I was done in just over an hour. I would highly recommend Link!
Link Interactive delivers on everything they promise and some. The sales and customer support team takes great care of you with any question or concerns about the system, and installing the wireless sensors is simple and very clean looking.
Really easy to work with these folks, really helpful but not pushy. Love the 2 Gig system, super easy to use with my iphone. Would recommend them to my best friend!
The customer experience with link was awesome. The sales process was very consumer friendly and I didn't feel pushed into a decision which was my experience with Frontpoint and Protect America. Link was not only helpful during but, more importantly, after the sale was made. Set up was simple and their tech support team has been helpful after the fact with any questions. We will definitely recommend them to our friends and family.
Super easy to work with, great customer service. Love my system so far!
Did a lot of shipping and Link ended having the most features. They were also cheaper by a long shot! Love my new smart thermostat and everything else works great!