Link Interactive Home Security Review

Link Interactive is a home security provider which is fully cellular, featuring two-way voice technology, and smash and crash protection. Their DIY systems are completely customizable and are all monitored professionally 24/7. For homeowners with a previously installed system, Link Interactive has a takeover program for equipment integration. They also offer optional home automation.

Rating: 7.5 / 10 (Very good)
16 Customer Reviews - see all reviews
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How is Link Interactive rated?

Breakdown

7/10
Equipment
9/10
Monitoring
7/10
Reputation
7/10
Contract & Price
7/10
Technology Inegration

Overall Rating: 7.5 / 10 (Very good)

With over 60 years in the business, Link Interactive offers reliable, customizable home security systems tailored to homeowners' needs and budget. They provide cellular monitoring with 2-way communication, three different contract lengths, a 3-year rate lock, and a 3-year warranty on all equipment. They do, however, charge upfront for the equipment and their monthly rates may seem steep in comparison to similar products on the market.

Company Profile

Full Name
Link Interactive Home Security
Year Founded
1950
BBB Rating
A+
Company Website
Headquarters
3293 Harrison Blvd 250, Ogden, UT, 84403
Mailing Address
3293 Harrison Blvd 250, Ogden, UT, 84403

Equipment & Setup

Overview

Intallation
Self-Install (DIY)
Equipment Manufacturer
GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 7 / 10

Link Interactive offers strictly do-it-yourself installation but provides interactive and accessible customer support. Their systems can be relocated and include motion-activated sensors on windows and doors, indoor and outdoor cameras, live surveillance, glass break detection, and crash and smash protection to ensure system operation even when the control panel is damaged.

Security Monitors, Sensors, & Devices

Intrusion Protection

Door & Window Sensors
Garage Door Sensors
Glass Break Protection
Motion Sensors
Recessed Door Sensors
Crash & Smash Protection

Environmental Protection

Carbon Monoxide
Flood
Temperature Change
Smoke

Surveillance

Indoor Cameras
Outdoor Cameras
Doorbell Cameras
Tilt & Pan Cameras
Live Surveillance
Event-triggered Surveillance

Life Safety

Panic Button
Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Monitoring Center Type
Outsourced

Professional Monitoring Services

24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Monitoring - 9 / 10

Link Interactive provides outsourced professional 24/7 monitoring through cellular, broadband or landline connection that is above average for the home security marketplace. They have police, fire department, and medical dispatch available, and provide a 2-way voice panel so you can contact a live representative anytime. In the event that you can't respond, they will call emergency medical services on your behalf and alert the police if your home is invaded.

How much does Link Interactive cost?

Contract & Price

Monthly Fee (min)
$30.99
Monthly Fee (max)
$40.99
Number of Available Packages
3
Installation/ Activation Fee (min)
$0.00
Equipment Starting Cost
$29.99
Contract Required
Minimum Contract Length
1 months

Contract & Price - 7 / 10

Link Interactive offers three customizable security plans that range from $30.99 to $40.99, with no activation fees. Their basic equipment package is priced at $29.99, but they provide a 3-year warranty on all equipment. Homeowners can choose between 1, 2 or 3-year contracts, yet there is no cancellation policy for the latter.
Cancellation Policy: 3 years, 100% of remaining contract
Warranty: 3 years

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Inegration - 7 / 10

Link Interactive offers email and text alerts, live surveillance feed, and remote arm/disarm. They provide home automation options for two of its packages, which allows you to remotely control locks, lighting, temperature, and appliances in your home via their iOS and Android apps. Their technology is compatible with Google Home, IFTTT, Z-Wave, and ZigBee.

Mobile Access & Alerts

iPhone App
Android App
Email & Text Alerts
Live Surveillance Feed
Remote Arm/Disarm
Geo-location Services

Home Automation

Lighting Control
Thermostat Control
Appliance Control
Electronic Door Locks
Event-triggered Automation
History Log
Unique User Codes

Company Reputation

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • New York City Fire Department

Reputation - 7 / 10

Link Interactive has a decent reputation in the home security space. The company is certified by the CSAA, Underwriter's Laboratory, and the New York City Fire Department.

Frequently Asked Questions

  • How does Link Interactive Home Security work?
  • How much does Link Interactive Home Security cost?
  • Does Link Interactive Home Security come with security cameras?
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Latest Reviews

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Julie A
11/21/2016
Clearly these fraudsters have paid to be included in the top 5 alarm companies. DON'T TOUCH THEM WITH A BARGE POLE!!! I ordered a system in April and paid a professional handyman (who has worked for alarm companies, so yes he knows exactly how to install) to install the system, and have been paying $29.99 per month. Two months in I go repeated warnings on the control panel that the upper level door was open. I checked, and the door was NOT open, but securely locked. I did however notice the connecter device had slid down my door, so I called to complain to the company that either they send someone out to correct the problem or release me from my contract so I could get service from a... Read More

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Matt P
Corte Madera, California
9/16/2016
If you are after an easy to install DIY system with full real people support and active real people monitoring, look no further. Yes, I am a real person and no, I am not receiving anything for this review. They did ask me to write a review though. The system comes pre-programmed based off your online setup. The install is very straightforward as is the system. On three occasions I ended up calling both Link and Alarm.com for both installation and alarm questions. I was a bit surprised to get a person pretty darn quickly who knew what they were talking about. My system took several hours to install and included no less than 25 or sensors and a door lock. The system integrates with... Read More

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Greg H
Southport, North Carolina
9/5/2016
Great customer service and a great system!

T
Travis J
Allen, Texas
9/4/2016
Top notch support !! The support team is always friendly and extremely helpful.

M
Margaret M
Conway, South Carolina
9/3/2016
I had to call for some help with a few things and the person I spoke with was great. Good customer service. Thank you

T
T. F
Austin, Texas
9/2/2016
After a recent home burglary, I spent some time researching security systems and selected a package offered by Link Interactive. I received the system in a few days and installed the system over the course of two days. Pros: I was able to select from an assortment of available sensors and control modules and like the available add-ons including thermostat control and control of door locks. The system is attractive and the sensors are reasonably unobtrusive. Our old ADT system had smaller wireless sensors, but these are fine. I like using the Alarm.com app to arm, disarm, and view the log. It is generally easy to add new sensors after the initial installation and expand the... Read More

M
Mike M
Troy, Michigan
9/2/2016
Customer service is very good, had a component act up a bit which is the reason for 4 out of 5 stars. Great DIY solution overall.

L
Laurie C
Racine, Wisconsin
9/2/2016
Link Interactive was easy to install and has been functioning properly since we installed it a couple months ago. We appreciate the quick email notifications and feel much safer knowing we have this system in our home!

A
Alan C
Henderson, Nevada
9/1/2016
Overall, I am please with Link Interactive. The equipment was easy to install. Since I have an engineering background, the setup was also rather simple. I have had ongoing issues with the Skybell, and have a ticket that is, as yet, unsolved by Alarm.com technical support (three week old ticket at this point). I would recommend Link/Alarm.com find a different doorbell camera, since this model is a network resource hog. Also, the outdoor video camera (V721) has a bit of a drawback, in that it has to be plugged into a 110V outlet. That cost me a bit of $$$ since I had to have an electrician install the outlet. It is not a heavy network user and is far superior to the Skybell in... Read More

S
Sidharth t
Aldie, Virginia
9/1/2016
They are very easy and helpful from start to full setup. Thanks guys

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