Link Interactive Home Security Review

Rating: 7.5 / 10 (Very good)
17 Customer Comments & Reviews - see all comments
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Link Interactive is a home security provider with fully cellular, featuring two-way voice technology, and smash and crash protection. Their DIY systems are completely customizable and are all monitored professionally 24/7. For homeowners with a previously installed system, Link Interactive has a takeover program for equipment integration. They also offer optional home automation.

How is Link Interactive rated?


Contract & Price
Technology Integration

Overall Rating: 7.5 / 10 (Very good)

With over 60 years in the business, Link Interactive offers reliable, customizable home security systems tailored to homeowners' needs and budget. They provide cellular monitoring with 2-way communication, three different contract lengths, a 3-year rate lock, and a 3-year warranty on all equipment. They do, however, charge upfront for the equipment and their monthly rates may seem steep in comparison to similar products on the market.

How does Link Interactive work?

Equipment - 7 / 10

Link Interactive offers strictly do-it-yourself installation but provides interactive and accessible customer support. Their systems can be relocated and include motion-activated sensors on windows and doors, indoor and outdoor cameras, live surveillance, glass break detection, and crash and smash protection to ensure system operation even when the control panel is damaged.
Self-Install (DIY)
Equipment Manufacturer
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke


  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert


Monitoring - 9 / 10

Link Interactive provides outsourced professional 24/7 monitoring through cellular, broadband or landline connection that is above average for the home security marketplace. They have police, fire department, and medical dispatch available, and provide a 2-way voice panel so you can contact a live representative anytime. In the event that you can't respond, they will call emergency medical services on your behalf and alert the police if your home is invaded.
Monitoring Options
Professional Monitoring
Monitoring Technology
Monitoring Center Type
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Link Interactive cost?

Contract & Price - 7 / 10

Link Interactive offers three customizable security plans that range from $30.99 to $40.99, with no activation fees. Their basic equipment package is priced at $29.99, but they provide a 3-year warranty on all equipment. Homeowners can choose between 1, 2 or 3-year contracts, yet there is no cancellation policy for the latter.
Monthly Fee (min)
Monthly Fee (max)
Number of Available Packages
Installation/ Activation Fee
Equipment Starting Cost
Contract Required
Minimum Contract Length
1 months
Cancellation Policy
3 years, 100% of remaining contract
3 years

Contract & Price Fine Print

Link Interactive provides a 2-year warranty contract which includes a 30-day trial program from the day received. It has three (3) home security packages such as standard, gold, and elite.

Technology Integrations

Technology Integration - 7 / 10

Link Interactive offers email and text alerts, live surveillance feed, and remote arm/disarm. They provide home automation options for two of its packages, which allows you to remotely control locks, lighting, temperature, and appliances in your home via their iOS and Android apps. Their technology is compatible with Google Home, IFTTT, Z-Wave, and ZigBee.


Amazon Alexa
Google Home

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • Unique User Codes

Link Interactive Reputation

Reputation - 7 / 10

Link Interactive has a decent reputation in the home security space. The company is certified by the CSAA, Underwriter's Laboratory, and the New York City Fire Department.
Trust Pilot Rating
9.1 out of 10
BBB Rating
Date Collected
Year Founded

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • New York City Fire Department

Contact & Additional Information

Homepage URL
Company Phone
(877) 826-5443
Headquarters Address
3293 Harrison Blvd 250, Ogden, UT, 84403
Mailing Address
3293 Harrison Blvd 250, Ogden, UT, 84403

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17 Customer Comments & Reviews

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Chuck R
Birmingham, Alabama
Appeances can be deceiving. In the case with Link Interactive, they are. First, the positive, someone in support answers the phone and eager to help. The unfortunate part is they know very little beyond what you can read in any set up or configuration pamphlet that come with the various products. The sales department is equally eager to help out. The unfortunate part, again, is not knowing the products they sell and “support”. The selection is slim and not always up to date. (e.g. GE 45609 listed on their page). Also, they sell but have not supported the Chamberlain garage door module. Something they *should* be both up front and honest with their customers. At least... Read More

Julie A
Los Angeles, California
Clearly these fraudsters have paid to be included in the top 5 alarm companies. DON'T TOUCH THEM WITH A BARGE POLE!!! I ordered a system in April and paid a professional handyman (who has worked for alarm companies, so yes he knows exactly how to install) to install the system, and have been paying $29.99 per month. Two months in I go repeated warnings on the control panel that the upper level door was open. I checked, and the door was NOT open, but securely locked. I did however notice the connecter device had slid down my door, so I called to complain to the company that either they send someone out to correct the problem or release me from my contract so I could get service from a... Read More

Matt P
Corte Madera, California
If you are after an easy to install DIY system with full real people support and active real people monitoring, look no further. Yes, I am a real person and no, I am not receiving anything for this review. They did ask me to write a review though. The system comes pre-programmed based off your online setup. The install is very straightforward as is the system. On three occasions I ended up calling both Link and for both installation and alarm questions. I was a bit surprised to get a person pretty darn quickly who knew what they were talking about. My system took several hours to install and included no less than 25 or sensors and a door lock. The system integrates with... Read More

Greg H
Southport, North Carolina
Great customer service and a great system!

Travis J
Garland, Texas
Top notch support !! The support team is always friendly and extremely helpful.

Margaret M
Conway, South Carolina
I had to call for some help with a few things and the person I spoke with was great. Good customer service. Thank you

T. F
Austin, Texas
After a recent home burglary, I spent some time researching security systems and selected a package offered by Link Interactive. I received the system in a few days and installed the system over the course of two days. Pros: I was able to select from an assortment of available sensors and control modules and like the available add-ons including thermostat control and control of door locks. The system is attractive and the sensors are reasonably unobtrusive. Our old ADT system had smaller wireless sensors, but these are fine. I like using the app to arm, disarm, and view the log. It is generally easy to add new sensors after the initial installation and expand the... Read More

Mike M
Troy, Michigan
Customer service is very good, had a component act up a bit which is the reason for 4 out of 5 stars. Great DIY solution overall.

Laurie C
Racine, Wisconsin
Link Interactive was easy to install and has been functioning properly since we installed it a couple months ago. We appreciate the quick email notifications and feel much safer knowing we have this system in our home!

Alan C
Henderson, Nevada
Overall, I am please with Link Interactive. The equipment was easy to install. Since I have an engineering background, the setup was also rather simple. I have had ongoing issues with the Skybell, and have a ticket that is, as yet, unsolved by technical support (three week old ticket at this point). I would recommend Link/ find a different doorbell camera, since this model is a network resource hog. Also, the outdoor video camera (V721) has a bit of a drawback, in that it has to be plugged into a 110V outlet. That cost me a bit of $$$ since I had to have an electrician install the outlet. It is not a heavy network user and is far superior to the Skybell in... Read More

Our Partner
7.5 / 10
  • Free Touch Screen Panel With 2 Way Voice
  • 1, 2, and 3 year contracts available
  • 3 year guaranteed rate lock
  • Standard 3 year warranty on all equipment
  • 60 years of experience in Home Security
  • Home Automation with Lights, Locks and Thermostats