Guardian Protection Home Security Review


Rating: 8.4 / 10 (Excellent)
29 Customer Comments & Reviews - see all comments
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Guardian Protection is a home security company which provides residential and commercial security solutions across 18 states. They also offer customizable, optional home automation, and 24/7 monitoring for all their systems, including fire and medical alerts. Their four interactive systems can be accessed remotely via their app.

How is Guardian Protection rated?

Breakdown

10/10
Equipment
9/10
Monitoring
8/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.4 / 10 (Excellent)

Guardian Protection provides professional, high-quality 24/7 monitoring with their comprehensive home security packages. Their equipment is top of the line, and they enjoy good standing in the field. Their fees are reasonable, especially for the quality of their service.

How does Guardian Protection work?

Equipment - 10 / 10

Guardian Protection home security systems feature professional installation of their Interlogix and Honeywell equipment, which is monitored 24/7. The system provides intrusion protection via motion, door, and window sensors, as well as environmental protections such as carbon monoxide and smoke detection. Additional elements can include cameras, home automation, panic buttons, and medical alerts. Guardian Protection's equipment offerings are very comprehensive, as compared to the general norm.
Installation
Professional
Equipment Manufacturer
Interlogix and Honeywell
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9 / 10

Guardian Protection provides 24/7 professional monitoring for all its home security packages. This can operate via landline, broadband, or cellular, and some packages have more than one option as a failsafe. Their two-way intercom offers an instant connection to a Guardian call center, from where technicians can dispatch the required emergency services.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Guardian Protection cost?

Contract & Price - 7.5 / 10

Guardian Protection requires a standard 30-month contract, for which termination fees may apply. While the warranty is extensive, the $99 fee for the obligatory professional installation can be over-budget for some people, although the $34.95 average monthly fee is reasonable.
Number of Available Packages
4
Installation/ Activation Fee
$99.00
Contract Required
Minimum Contract Length
30 months
Cancellation Policy
Termination fees may apply
Warranty
Extensive warranty

Technology Integrations

Technology Integration - 8 / 10

Guardian Protection provides home automation services, remote arm and disarm, email and text alerts, geo-location services, and apps compatible with both the iPhone and Android operating systems. Guardian's service is highly compatible with other companies' devices, which can be a great advantage.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Guardian Protection Reputation

Reputation - 8 / 10

Guardian enjoys a good reputation, in accordance with the standards of all major home security accreditors, such as the Central Station Alarm Association, Underwriter's Laboratory, Factory Mutual, and the Electronic Security Association.
Trust Pilot Rating
7.3 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
37
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
31
Date Collected
2017-08-17
Year Founded
1950

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(800) 857-5028
Headquarters Address
174 Thorn Hill Road, Warrendale, PA, 15086
Mailing Address
174 Thorn Hill Road, Warrendale, PA, 15086

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29 Customer Comments & Reviews

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Rock M
Fayetteville, Georgia
8/8/2017
GREAT CUSTOMER SERVICE AND SUPPORT


Jason K
Miamisburg, Ohio
8/8/2017
I am very happy with Guardian Protection Security. They are very professional and my family and I feel safe in our home.


Kevin L
Philadelphia, Pennsylvania
7/22/2017
I wish I could give them a lower rating. Was lied to by their salesman and when I contacted their office they asked me if I got that in writing by their salesman. When I told them no they told me I should have had gotten it in writing by him. They were suppose to get back to me about something, they said they would call back in an hour. That was about three weeks ago.Can't wait for this contract to end.


Kevin L
Philadelphia, Pennsylvania
7/22/2017
I wish I could give them a lower rating. Was lied to by their salesman and when I contacted their office they asked me if I got that in writing by their salesman. When I told them no they told me I should have had gotten it in writing by him. They were suppose to get back to me about something, they said they would call back in an hour. That was about three weeks ago.Can't wait for this contract to end.


V
Victor
Phoenix, Arizona
7/14/2017
This is the worst company I had ever had they told me they were gonna install cameras in my house just to get me to sign the contract then i called they said they will put them on for me made an appointment and called me like 1 hour before they were suppose to be there that they would not make it they did that 2 times just so the 90 days will pass and now they tell me that I have to pay 1000 dollars to cancel and they never installed my door code reader Im and now they say I have to pay 😡😡👎🏻👎🏻


A
Anna
Phoenix, Arizona
7/14/2017
Terrible system alarm 😡😡😡


S
Steve M
Shepherdsville, Kentucky
7/2/2017
I have used Guardian for four years at a vacation home 1,000 miles from our normal residence. I have had two alarms, both false, and they called me promptly and walked me through the process each time. We had a bad sensor, and they sent someone out quickly to fix it. I have been very pleased by them.


Jamie N
Germantown, Maryland
6/30/2017
Great service, and quick response to alarms.


D
DONALD M
Johnstown, Ohio
6/30/2017
Been with Guardian a long time. I am very satisfied. Donald G. McKell



Top Rated
Our Partner
8.4 / 10
  • Full color 5-inch touchscreen control panel
  • Largest privately-held home security company in the U.S.
  • Trusted by over 300,000 customers
  • Two Five Diamond 24-hour monitoring stations
  • 100% U.S. based Customer Service 
  • Worry-free professional custom installation included
  • Impeccable Reputation with A+ Rating from the Better Business Bureau