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Guardian Protection Home Security Review


ConsumersAdvocate.org Rating: 4.1 / 5 (Excellent)
34 Customer Comments & Reviews - see all comments
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Guardian Protection is a home security company which provides residential and commercial security solutions across 18 states. They also offer customizable, optional home automation, and 24/7 monitoring for all their systems, including fire and medical alerts. Their four interactive systems can be accessed remotely via their app.

How is Guardian Protection rated?

Breakdown

5.0/5
Equipment
4.5/5
Monitoring Options and Technology
5.0/5
Value
3.5/5
Contract Flexibility

Overall Rating: 4.1 / 5 (Excellent)

Guardian Protection provides professional, high-quality 24/7 monitoring with their comprehensive home security packages. Their equipment is top of the line, and they enjoy good standing in the field. Their fees are reasonable, especially for the quality of their service.

How does Guardian Protection work?

Equipment - 5 / 5

Guardian Protection home security systems feature professional installation of their Interlogix and Honeywell equipment, which is monitored 24/7. The system provides intrusion protection via motion, door, and window sensors, as well as environmental protections such as carbon monoxide and smoke detection.

Additional elements can include cameras, home automation, panic buttons, and medical alerts. Guardian Protection's equipment offerings are very comprehensive, as compared to the general norm.
Installation
Professional
Equipment Manufacturer
Interlogix and Honeywell
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 4.5 / 5

Guardian Protection provides 24/7 professional monitoring for all its home security packages. This can operate via landline, broadband, or cellular, and some packages have more than one option as a failsafe. Their two-way intercom offers an instant connection to a Guardian call center, from where technicians can dispatch the required emergency services.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Guardian Protection cost?

Contract Flexibility - 3.5 / 5

Guardian Protection requires a standard 30-month contract, for which termination fees may apply. While the warranty is extensive, the $99 fee for the obligatory professional installation can be over-budget for some people, although the $34.95 average monthly fee is reasonable.
Number of Available Packages
4
Installation/ Activation Fee
$99.00
Contract Required
Minimum Contract Length
30 months
Cancellation Policy
Termination fees may apply
Warranty
Extensive warranty

Technology Integrations

Technology Integration - 4 / 5

Guardian Protection provides home automation services, remote arm and disarm, email and text alerts, geo-location services, and apps compatible with both the iPhone and Android operating systems. Guardian's service is highly compatible with other companies' devices, which can be a great advantage.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Guardian Protection Reputation

Reputation - 4 / 5

Guardian enjoys a good reputation, in accordance with the standards of all major home security accreditors, such as the Central Station Alarm Association, Underwriter's Laboratory, Factory Mutual, and the Electronic Security Association.
Trust Pilot Rating
4.5 out of 5
BBB Rating
A+
Number of BBB Positive Reviews
112
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
53
Date Collected
2020-04-14
Year Founded
1950

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association

Guardian Protection Summary

In Conclusion

Guardian Protection is a pretty big name in home security, despite only operating in twenty states. The company’s popularity has been achieved thanks to its high-quality professional monitoring, good equipment (which allows for a certain degree of flexibility in some plans), and its comprehensive security packages (some of which incorporate home automation features for building out a smart home).

Consumers’ ability to really suit their system to their needs and situation with the more premium plans is a real plus, especially along with the tailoring achieved by the company’s model of conducting in-house evaluations by a Guardian representative. Guardian Protection’s equipment is made by Alarm.com, an industry leader who also developed the mobile app that controls Guardian’s automation options, emPower lights, locks, and thermostat control.

Customers can also integrate cameras into their system, with multiple models and features to choose from: standard, pan and tilt, infrared, night vision, and a motion sensor. Aside from its own equipment, Guardian is one of the few home security companies that can also incorporate existing systems, which is a definite plus in terms of keeping savings in your pocket, where you want them.

Some standout issues with Guardian have to do with the fact that support is only carried out over the phone, rather than across multiple platforms, such as over a mobile app or via online chat. This can lead to some frustration, as customers agree over various different review platforms. However, there is also a general accord that Guardian’s equipment is top-notch, the sign-up process is streamlined and comprehensive, and response time is excellent.

All in all, Guardian can be an excellent choice for people who value and prioritize hardware, equipment, and technology. It’s important to remember, as well, that signing with Guardian means a long-term contract with a professionally installed system, so consumers who are thinking of moving in the near future may not find this company the best choice.

Contact & Additional Information

Homepage URL
Company Phone
(800) 857-5028
Headquarters Address
174 Thorn Hill Road, Warrendale, PA, 15086
Mailing Address
174 Thorn Hill Road, Warrendale, PA, 15086

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34 Customer Comments & Reviews

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C
Candis b
8/10/2017
I have used guardian for almost a year now and have always had very reliable home security. This has really helped me because I'm now a single mom of teenagers and guardian makes it possible to sleep sound at night knowing my children are safe.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

J
Jeff m
8/9/2017
We are very happy with our security system with Guardian, even though it has been a learning curve turning off the alarm every morning before running out the door for the whole family the Guardian customer service people have been very patient with us and continued to stay on top of calling every time one of us accidentally triggered the alarm.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

S
Susan O
8/9/2017
So pleased with customer service and also the techs that had serviced my home. Not one problem with add ons I requested and our tech was honest and so helpful showing us how it all works. Thank you. I now feel more secure in my home.

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

Marcy W
8/8/2017
We love everything about our Guardian Home Security!! I love how it keeps track of every time something is changed on the alarm system. We also love the fact that you download the app and can turn the alarm on/off from anywhere!! You can get texts to let you know when it has been armed/disarmed, too! Very happy with the system!

Mary M  
Official Response

Reputation Specialist of Guardian Protection Home Security
Thank you for taking the time to review your Guardian Protection experience. We appreciate your business and feedback. Have a safe day!

R
Rebecca H
8/8/2017
Great set up and customer service. Appropriate follow up and easy to reach with questions.


T
Tristan W
8/8/2017
Guardian is a very friendly and knowledgeable group with excellent customer service! I had researched many other home security companies before committing to Guardian. But after a 2 hour telephone conversation with a Guardian representative, I was sold. The representative went above and beyond to help me get everything I wanted and quickly answered all of my questions. The representative was very professional and went out of his way to make sure I would be happy choosing Guardian. A few days later, a technician arrived and spent over 6 hours making sure everything was installed perfectly. At the time, the technician did not have any window stickers, but said I could contact Guardian and... Read More


Nancy N
8/8/2017
We moved and our service transferred. That was a very difficult process. Guardian had trouble finding a company in the area to install it. Then we had trouble signing documents online to get things set up. After that was accomplished i am still waiting for my medical pendant. It was paid for and papers signed on July 13 amd it is now Aug. 8 and it still has not been shipped. This doesnt seem like very good service to me but we are stuck in a contract.


M
Matt
8/8/2017
Anytime I have had any contact with guardian on the phone or in person they have been very professional


N
Nancy c
8/8/2017
Guardian gives this single mom peace of mind while keeping us safe. Easy to use, reliable, and dependable safety helps me rest easy at night.


D
Duane
8/8/2017
The customer service is great, however when setting the system the beeping freaks out my dogs. Thought there would be a way of setting it silently.



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