Guardian Protection Home Security Review


Rating: 8.4 / 10 (Excellent)
31 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. 
Learn more.
Guardian Protection is a home security company which provides residential and commercial security solutions across 18 states. They also offer customizable, optional home automation, and 24/7 monitoring for all their systems, including fire and medical alerts. Their four interactive systems can be accessed remotely via their app.

How is Guardian Protection rated?

Breakdown

10/10
Equipment
9/10
Monitoring
8/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.4 / 10 (Excellent)

Guardian Protection provides professional, high-quality 24/7 monitoring with their comprehensive home security packages. Their equipment is top of the line, and they enjoy good standing in the field. Their fees are reasonable, especially for the quality of their service.

How does Guardian Protection work?

Equipment - 10 / 10

Guardian Protection home security systems feature professional installation of their Interlogix and Honeywell equipment, which is monitored 24/7. The system provides intrusion protection via motion, door, and window sensors, as well as environmental protections such as carbon monoxide and smoke detection. Additional elements can include cameras, home automation, panic buttons, and medical alerts. Guardian Protection's equipment offerings are very comprehensive, as compared to the general norm.
Installation
Professional
Equipment Manufacturer
Interlogix and Honeywell
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9 / 10

Guardian Protection provides 24/7 professional monitoring for all its home security packages. This can operate via landline, broadband, or cellular, and some packages have more than one option as a failsafe. Their two-way intercom offers an instant connection to a Guardian call center, from where technicians can dispatch the required emergency services.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Guardian Protection cost?

Contract & Price - 7.5 / 10

Guardian Protection requires a standard 30-month contract, for which termination fees may apply. While the warranty is extensive, the $99 fee for the obligatory professional installation can be over-budget for some people, although the $34.95 average monthly fee is reasonable.
Number of Available Packages
4
Installation/ Activation Fee
$99.00
Contract Required
Minimum Contract Length
30 months
Cancellation Policy
Termination fees may apply
Warranty
Extensive warranty

Technology Integrations

Technology Integration - 8 / 10

Guardian Protection provides home automation services, remote arm and disarm, email and text alerts, geo-location services, and apps compatible with both the iPhone and Android operating systems. Guardian's service is highly compatible with other companies' devices, which can be a great advantage.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Guardian Protection Reputation

Reputation - 8 / 10

Guardian enjoys a good reputation, in accordance with the standards of all major home security accreditors, such as the Central Station Alarm Association, Underwriter's Laboratory, Factory Mutual, and the Electronic Security Association.
Trust Pilot Rating
7.3 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
37
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
31
Date Collected
2017-08-17
Year Founded
1950

Certifications & Associations

  • Central Station Alarm Association (CSAA)
  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association

Contact & Additional Information

Homepage URL
Company Phone
(800) 857-5028
Headquarters Address
174 Thorn Hill Road, Warrendale, PA, 15086
Mailing Address
174 Thorn Hill Road, Warrendale, PA, 15086

Leave a comment for Guardian Protection Home Security
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

31 Customer Comments & Reviews

Loading Reviews ...
Marcy W
Parrish, Florida
8/8/2017
We love everything about our Guardian Home Security!! I love how it keeps track of every time something is changed on the alarm system. We also love the fact that you download the app and can turn the alarm on/off from anywhere!! You can get texts to let you know when it has been armed/disarmed, too! Very happy with the system!


R
Rebecca H
Troy, Ohio
8/8/2017
Great set up and customer service. Appropriate follow up and easy to reach with questions.


T
Tristan W
Greenville, North Carolina
8/8/2017
Guardian is a very friendly and knowledgeable group with excellent customer service! I had researched many other home security companies before committing to Guardian. But after a 2 hour telephone conversation with a Guardian representative, I was sold. The representative went above and beyond to help me get everything I wanted and quickly answered all of my questions. The representative was very professional and went out of his way to make sure I would be happy choosing Guardian. A few days later, a technician arrived and spent over 6 hours making sure everything was installed perfectly. At the time, the technician did not have any window stickers, but said I could contact Guardian and... Read More


Nancy N
Medford, Oregon
8/8/2017
We moved and our service transferred. That was a very difficult process. Guardian had trouble finding a company in the area to install it. Then we had trouble signing documents online to get things set up. After that was accomplished i am still waiting for my medical pendant. It was paid for and papers signed on July 13 amd it is now Aug. 8 and it still has not been shipped. This doesnt seem like very good service to me but we are stuck in a contract.


M
Matt
Butler, Pennsylvania
8/8/2017
Anytime I have had any contact with guardian on the phone or in person they have been very professional


N
Nancy c
Moore, South Carolina
8/8/2017
Guardian gives this single mom peace of mind while keeping us safe. Easy to use, reliable, and dependable safety helps me rest easy at night.


D
Duane
Fort Myers, Florida
8/8/2017
The customer service is great, however when setting the system the beeping freaks out my dogs. Thought there would be a way of setting it silently.


P
Peter C
8/8/2017
Purchased a new home with a Guardian installed home protection equipment but had a very limited time before returning to the UK to have it commissioned. Guardian support was brilliant, they organised an engineer visit to our home to meet our travel deadline thus ensuring the system functioned to our requirements by re arranging their home service resources team. The engineer was superb, the office support first class and I am delighted with the protection information I receive via email to keep me informed of our property.


Y
Yanisha
Thomson, Georgia
8/8/2017
Excellent service very professional on all aspects of securing my home.


Diana D
Cary, North Carolina
8/8/2017
The beginning of the process was great with my salesperson. He helped me place ceiling fans and tv outlets, computer outlets etc. but since closing the ATT service people have had problems hooking up tv because in each room the lines are not what they need to be. This needs to be fixed for optimum performance. There is only one cat 5 in the house downstairs and there needs to be at least one upstairs. My salesperson knew there was going to be tv's in every room. It has been an ongoing relationship with ATT to get things pretty much resolved.



Top Rated
Our Partner
8.4 / 10
  • Full color 5-inch touchscreen control panel
  • Largest privately-held home security company in the U.S.
  • Trusted by over 300,000 customers
  • Two Five Diamond 24-hour monitoring stations
  • 100% U.S. based Customer Service 
  • Worry-free professional custom installation included
  • Impeccable Reputation with A+ Rating from the Better Business Bureau