Frontpoint Home Security Review


Rating: 9.8 / 10 (Excellent)
56 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. 
Learn more.
Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.

How is Frontpoint rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Reputation
10/10
Contract & Price
10/10
Technology Integration

Overall Rating: 9.8 / 10 (Excellent)

Frontpoint gets high marks from us because, for the price, they provide you with all the system features, access, and integration you could want out of a modern home security system. Award winning and technologically innovative monitoring from one of the most respected firms in the country is also a big plus. Frontpoint also features excellent and extensive equipment options, and the company has been recognized for excellence from many certification organizations and government agencies.

How does Frontpoint work?

Equipment - 10 / 10

We like Frontpoint's equipment offering mainly because of the quality and technological sophistication of its DIY product. The company's touch screen control panel is one of the best control centers out there. It's easy to use and customizable in order to accommodate any home, rental, or business. What's more, the wireless system is easily relocatable. The array of sensors is truly impressive as well, including door & window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras.
Installation
Self-Install (DIY)
Equipment Manufacturer
Qolsys, Interlogics, and Resolution
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9.9 / 10

Frontpoint has 24/7 all cellular professional monitoring services that are reliable and top notch. The company's technology features automated systems checks with unique user codes. Notifications via email and text; motion triggered alerts; geo-location services; police, fire, and medical dispatch; all make Frontpoint's monitoring service one of the best around.

Frontpoint outsources its monitoring to the excellent Rapid Response Monitoring, an organization that boasts the most extensively trained personnel and the most advanced technologies. RRM received the 2016 2016 CSAA Central Station of the Year Award.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Number of Monitoring Centers
1
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Frontpoint cost?

Contract & Price - 9.9 / 10

Considering the host of great options and the company's superior services, Frontpoint's monthly fee is more or less standard for the industry. What's more, Frontpoint offers a 30-day risk free trial, a three year warranty, free smoke and heat sensor, free motion sensor, and $50 off indoor camera.
Starting Price
$35.00
Max Price
$50.00
Number of Available Packages
3
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$99.95
Contract Required
Minimum Contract Length
12 months
Cancellation Policy
30-Day 100% Risk free trial
Warranty
3 years

Contract & Price Fine Print

Offer requires minimum purchase of $99.95. This offer available only to homeowners and credit qualified individuals, and cannot be combined with any other discount. Discount shown is off retail pricing for individual equipment. Images are illustrative and may not reflect the exact product available. Feature availability depends on monitoring agreement.  Void where prohibited.  Valid for new Frontpoint customers only.  Taxes and fees may apply.

Technology Integrations

Technology Integration - 9.8 / 10

Frontpoint's Interactive and Ultimate plans offer an unparalleled degree of remote access and control. Customers can receive alerts via email or text, and exert control over the entire system and home appliances via iPhone or Android app. This includes lights, locks, thermostats and more. Frontpoint users also have the facility to arm/disarm the system, and access live streaming video and video and sensor history. The companies equipment is also compatible with Amazon Alexa, IFTTT, and Z-Wave. In short, Frontpoint has basically all these top level functions you could want in a home security system.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Frontpoint Reputation

Reputation - 9.1 / 10

In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. The company is also UL Certified for CVSG Mercantile (Burglar Alarm Systems), CRZM National Industrial Security Systems (Monitoring Stations), UUFX Protective Signaling Services Central Station, and CRZH National Industrial Security Systems (Burglar Alarm Systems), as well as FM approved, IQ certified, and New York City Fire Department approved.
Trust Pilot Rating
9.7 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
152
Number of BBB Neutral Reviews
6
Number of BBB Negative Reviews
12
Date Collected
2017-08-17
Year Founded
2007

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department

Contact & Additional Information

Homepage URL
Company Phone
(855) 705-5071
Headquarters Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
Mailing Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182

What We’re Hearing From Our Readers
Are you a customer of Frontpoint Home Security?
Submit a comment and tell other people about your experience!
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

Customer Comments

Loading Reviews ...
B
Barbara
Pittsburgh, Pennsylvania
1/11/2017
The salesman convinced me that having a cat wasn't going to trip the alarm. The motion sensors kept going off at 2-3 in the morning. There was no one present in the house. When I called the company, they kept insisting it was the cat setting off the motion sensors, not that the sensors were bad. I asked them if they were suggesting that an 18 lb. cat would jump up in the middle of the kitchen for no reason. Rotten service.
Was this comment helpful?


G
Gail
Towson, Maryland
1/11/2017
We have had the Frontpoint System for 2 years now. I always feel safe when entering my house and know that if anyone tries to break in the alarm will go off and police will respond. I love that it has a backup battery for the times we lose power, it will remain in force. The customer service department there is absolutely the best, and can help you with any problems.
Was this comment helpful?


F
Fabian
Chicago, Illinois
11/3/2016
this sells man did not want listen to what i as trying to tell him and then he kept going up on the prices and kept repeating the same thing like i was retarded and didnt know anything about security this is the worse company i have come to find to this day
Was this comment helpful?


M
Mark K
Providence, Rhode Island
9/27/2016
Great service and very helpful telephone assistance. Price is ok. 36 mo contract works for me as I bought this with a future in mind. 5 stars ***** for no Spanish on the customer service line This is the USA...
Was this comment helpful?


L
Lisa S
Berkeley, California
8/18/2016
Like others who have provided a review I got a very quick call from front point to go through their system. During the conversation I let him know what I found in research and was looking for. Once he said he had done a detailed security plan after about 25 minutes I asked to be provided a quote via email. The promised follow-up call never happened not was the quote as promised. They asked a lot of questions that were based on my emotions - when I responded based on information gathered and needs it appeared I might not be their target customer. Makes me wonder who they would like as customers - informed and inquiring or others who may not be and are quite afraid.
Was this comment helpful?


L
L R
Tucson, Arizona
10/3/2016
I purchased a package to fit my new home, installed it myself, and have had use of it on several occasions. Everything is great except when you have need of the system. I live alone, and when my alarm went off in the middle of the night, waking me from a dead sleep, I was glad I had the warning. I felt totally secure and safe with them UNTIL I was asked to hang up the phone so they could call the police. Huh? They have only one phone? I have to hang up instead of having someone remain on the line with me until the police get there? Phooey on that! I called the police myself and they stayed on the line with me until the officers got there. Was the Frontpoint security person working out of... Read More
Was this comment helpful?


A
Alex
Peachtree City, Georgia
9/16/2016
No spanish speakers 👎🏼
Was this comment helpful?


T
Thomas D
Brooklyn, New York
4/26/2016
It works and is very good
Was this comment helpful?


W
wayne c
Roper, North Carolina
3/18/2016
I called Frontpoint and requested information about a home security system. I told them that I needed to look at a few details about their system. They said I would receive a call the next day. Never was I called back. If they can't make a simple phone call, then why do I want to trust them to protect my home.
Was this comment helpful?


P
Phillip H
Seattle, Washington
8/22/2016
Frontpoint is awful. Small print is a 36 month contract. Every other company offers the same services on a month to month basis. Stay away.
Was this comment helpful?



Top Rated
Our Partner
9.8 / 10
  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • Wireless hardware - camera, & mobile app options
  • Best reputation in Home Security
  • 30-day free trial & 3-year term
  • Top quality monitoring, from $34.99/mo
  • Equipment as low as $99.95