Frontpoint Home Security Review
50 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.
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50 Customer Comments & Reviews
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Like others who have provided a review I got a very quick call from front point to go through their system. During the conversation I let him know what I found in research and was looking for. Once he said he had done a detailed security plan after about 25 minutes I asked to be provided a quote via email. The promised follow-up call never happened not was the quote as promised. They asked a lot of questions that were based on my emotions - when I responded based on information gathered and needs it appeared I might not be their target customer. Makes me wonder who they would like as customers - informed and inquiring or others who may not be and are quite afraid.
It works and is very good
I called Frontpoint and requested information about a home security system. I told them that I needed to look at a few details about their system. They said I would receive a call the next day. Never was I called back. If they can't make a simple phone call, then why do I want to trust them to protect my home.
Entered the website and within 30 seconds someone called me - eerie The person clearly had a scripted message with questions to ask. I found it rude and impersonal. I Hung UP !!! Won't use this company!
It is good!
Works very well i am glad it is very easy to use as soon as i had questions they were there to reply quick.
It was very great I really recommended it to all of my firends!!!!
They called me immediately and gave me all the details. When I told them the name of another company I was considering, they wanted to give me a comparison. I told them no, I would do my own comparison, I didn't want the info from them, they continued and I said you aren't going to take no for an answer, I don' t want a comparison from you, he hung up on me. VERY UNPROFESSIONAL SERVICE