Frontpoint Home Security Review

Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.

Rating: 9.8 / 10 (Excellent)
24 Customer Reviews - see all reviews
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How is Frontpoint rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Reputation
10/10
Contract & Price
10/10
Technology Inegration

Overall Rating: 9.8 / 10 (Excellent)

Frontpoint gets high marks from us because, for the price, they provide you with all the system features, access, and integration you could want out of a modern home security system. Award winning and technologically innovative monitoring from one of the most respected firms in the country is also a big plus. Frontpoint also features excellent and extensive equipment options, and the company has been recognized for excellence from many certification organizations and government agencies.

Company Profile

Full Name
Frontpoint Home Security
Year Founded
2007
BBB Rating
A+
Company Website
Headquarters
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
Mailing Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182

Equipment & Setup

Overview

Intallation
Self-Install (DIY)
Equipment Manufacturer
GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Equipment - 10 / 10

Frontpoint gets high marks in the way of equipment because of the quality and technological sophistication of its DIY product. The company's touch screen control panel is one of the best control centers out there. It's easy to use and customizable in order to accommodate any home, rental, or business. What's more, the wireless system is easily relocatable. The array of sensors is truly impressive as well, including door & window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras.

Security Monitors, Sensors, & Devices

Intrusion Protection

Door & Window Sensors
Garage Door Sensors
Glass Break Protection
Motion Sensors
Recessed Door Sensors
Crash & Smash Protection

Environmental Protection

Carbon Monoxide
Flood
Temperature Change
Smoke

Surveillance

Indoor Cameras
Outdoor Cameras
Doorbell Cameras
Tilt & Pan Cameras
Live Surveillance
Event-triggered Surveillance

Life Safety

Panic Button
Medical Alert

Monitoring

Key Details

Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Number of Monitoring Centers
1

Professional Monitoring Services

24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

Monitoring - 9.9 / 10

Frontpoint has 24/7 all cellular professional monitoring services that are reliable and top notch. The company's technology features automated systems checks with unique user codes. Notifications via email and text; motion triggered alerts; geo-location services; police, fire, and medical dispatch; all make Frontpoint's monitoring service one of the best around. Frontpoint outsources its monitoring to the excellent Rapid Response Monitoring, an organization that boasts the most extensively trained personnel and the most advanced technologies. RRM received the 2016 2016 CSAA Central Station of the Year Award.

How much does Frontpoint cost?

Contract & Price

Monthly Fee (min)
$35.00
Monthly Fee (max)
$50.00
Number of Available Packages
3
Installation/ Activation Fee (min)
$0.00
Equipment Starting Cost
$99.00
Contract Required
Minimum Contract Length
12 months

Contract & Price - 9.9 / 10

Considering the host of great options and the company's superior services, Frontpoint's monthly fee is more or less standard for the industry. They offer three plans that offer increasing integration and technological sophistication. What's more, the company offers a 30-day risk free trial, a short minimum contract length of 12 months, and a three year warranty.
Cancellation Policy: 30-Day 100% Risk free trial
Warranty: 3 years

Technology Integrations

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Technology Inegration - 9.8 / 10

Frontpoint's Interactive and Ultimate plans offer an unparalleled degree of remote access and control. Customers can receive alerts via email or text, and exert control over the entire system and home appliances via iPhone or Android app. This includes lights, locks, thermostats and more. Frontpoint users also have the facility to arm/disarm the system, and access live streaming video and video and sensor history. The companies equipment is also compatible with Amazon Alexa, IFTTT, and Z-Wave. In short, Frontpoint has basically all these top level functions you could want in a home security system.

Mobile Access & Alerts

iPhone App
Android App
Email & Text Alerts
Live Surveillance Feed
Remote Arm/Disarm
Geo-location Services

Home Automation

Lighting Control
Thermostat Control
Appliance Control
Electronic Door Locks
Event-triggered Automation
History Log
Unique User Codes

Company Reputation

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department

Reputation - 9.1 / 10

In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. The company is also UL Certified for CVSG Mercantile (Burglar Alarm Systems), CRZM National Industrial Security Systems (Monitoring Stations), UUFX Protective Signaling Services Central Station, and CRZH National Industrial Security Systems (Burglar Alarm Systems), as well as FM approved, IQ certified, and New York City Fire Department approved.

Frequently Asked Questions

  • How does Frontpoint Home Security work?
  • How much does Frontpoint Home Security cost?
  • Does Frontpoint Home Security come with security cameras?
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Latest Reviews

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Patricia B
Corona, California
6/10/2017
I did my homework in studying all the available home security systems, took me 3 weeks and i learned a lot from all these phone calls I made... talked to about 10 companies. Well, FrontPoint was the one i selected. My husband & i installed all the equipment one Sat morning & it was up & running smoothly that day. It really was quite easy installing everything. We used the Frontpoint Wizard on our cell phone to guide us & when we had a question, we picked up the phone & called. The rep was incredibly helpful, patient, informative & very very thorough. They have very well trained people, ready to assist & get it all activated. And i can view just about everything on my phone app, its very... Read More

Rebbecca T
5/25/2017
I love this system. Great company, great people, great service. Fast, easy, reliable.

Deidre R
Fresno, California
3/11/2017
AVOID FRONTPOINT, DON’T BELIVE THE LIES Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives. From the very start the people working at Front point were dishonest. Of the four different reps I talked to all but the first said “the information you were told by the previous rep was wrong” basically yes you were lied to and we don’t care. Let’s start with the person who signed me up. I had entered my information on the website and within minutes was contacted by a rep. All I... Read More

G
Gina
Brooklyn, New York
2/25/2017
I spoke with Amy I had ?? She was very professionally, not sure if I will go with this company because it's new to me but my experience with the Rep was not bad

A
arismel
2/7/2017
It seems to me to be a good security company and it covers my expectations ...

K
Kylee
Cleveland, Tennessee
2/4/2017
Awesome! Loved the experience.

Susan K
Rio Rancho, New Mexico
1/24/2017
I just called them, a lady answer the phone. she is very rude to me.

B
Barbara
Pittsburgh, Pennsylvania
1/11/2017
The salesman convinced me that having a cat wasn't going to trip the alarm. The motion sensors kept going off at 2-3 in the morning. There was no one present in the house. When I called the company, they kept insisting it was the cat setting off the motion sensors, not that the sensors were bad. I asked them if they were suggesting that an 18 lb. cat would jump up in the middle of the kitchen for no reason. Rotten service.

G
Gail
Lutherville, Maryland
1/11/2017
We have had the Frontpoint System for 2 years now. I always feel safe when entering my house and know that if anyone tries to break in the alarm will go off and police will respond. I love that it has a backup battery for the times we lose power, it will remain in force. The customer service department there is absolutely the best, and can help you with any problems.

F
Fabian
Chicago, Illinois
11/3/2016
this sells man did not want listen to what i as trying to tell him and then he kept going up on the prices and kept repeating the same thing like i was retarded and didnt know anything about security this is the worse company i have come to find to this day

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