Frontpoint Home Security Review


Rating: 9.8 / 10 (Excellent)
56 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.

How is Frontpoint rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Reputation
10/10
Contract & Price
10/10
Technology Integration

Overall Rating: 9.8 / 10 (Excellent)

Frontpoint gets high marks from us because, for the price, they provide you with all the system features, access, and integration you could want out of a modern home security system. Award winning and technologically innovative monitoring from one of the most respected firms in the country is also a big plus. Frontpoint also features excellent and extensive equipment options, and the company has been recognized for excellence from many certification organizations and government agencies.

How does Frontpoint work?

Equipment - 10 / 10

We like Frontpoint's equipment offering mainly because of the quality and technological sophistication of its DIY product. The company's touch screen control panel is one of the best control centers out there. It's easy to use and customizable in order to accommodate any home, rental, or business. What's more, the wireless system is easily relocatable. The array of sensors is truly impressive as well, including door & window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras.
Installation
Self-Install (DIY)
Equipment Manufacturer
Qolsys, Interlogics, and Resolution
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9.9 / 10

Frontpoint has 24/7 all cellular professional monitoring services that are reliable and top notch. The company's technology features automated systems checks with unique user codes. Notifications via email and text; motion triggered alerts; geo-location services; police, fire, and medical dispatch; all make Frontpoint's monitoring service one of the best around.

Frontpoint outsources its monitoring to the excellent Rapid Response Monitoring, an organization that boasts the most extensively trained personnel and the most advanced technologies. RRM received the 2016 2016 CSAA Central Station of the Year Award.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Number of Monitoring Centers
1
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Frontpoint cost?

Contract & Price - 9.9 / 10

Considering the host of great options and the company's superior services, Frontpoint's monthly fee is more or less standard for the industry. What's more, Frontpoint offers a 30-day risk free trial, a three year warranty, free smoke and heat sensor, free motion sensor, and $50 off indoor camera.
Starting Price
$35.00
Max Price
$50.00
Number of Available Packages
3
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$99.95
Contract Required
Minimum Contract Length
12 months
Cancellation Policy
30-Day 100% Risk free trial
Warranty
3 years

Contract & Price Fine Print

Offer requires minimum purchase of $99.95. This offer available only to homeowners and credit qualified individuals, and cannot be combined with any other discount. Discount shown is off retail pricing for individual equipment. Images are illustrative and may not reflect the exact product available. Feature availability depends on monitoring agreement.  Void where prohibited.  Valid for new Frontpoint customers only.  Taxes and fees may apply.

Technology Integrations

Technology Integration - 9.8 / 10

Frontpoint's Interactive and Ultimate plans offer an unparalleled degree of remote access and control. Customers can receive alerts via email or text, and exert control over the entire system and home appliances via iPhone or Android app. This includes lights, locks, thermostats and more. Frontpoint users also have the facility to arm/disarm the system, and access live streaming video and video and sensor history. The companies equipment is also compatible with Amazon Alexa, IFTTT, and Z-Wave. In short, Frontpoint has basically all these top level functions you could want in a home security system.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Frontpoint Reputation

Reputation - 9.1 / 10

In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. The company is also UL Certified for CVSG Mercantile (Burglar Alarm Systems), CRZM National Industrial Security Systems (Monitoring Stations), UUFX Protective Signaling Services Central Station, and CRZH National Industrial Security Systems (Burglar Alarm Systems), as well as FM approved, IQ certified, and New York City Fire Department approved.
Trust Pilot Rating
9.7 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
152
Number of BBB Neutral Reviews
6
Number of BBB Negative Reviews
12
Date Collected
2017-08-17
Year Founded
2007

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department

Contact & Additional Information

Homepage URL
Company Phone
(855) 705-5071
Headquarters Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
Mailing Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182

What We’re Hearing From Our Readers
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Customer Comments

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Ric W
Waverly Hall, Georgia
4/5/2018
I’ve had my system for about 3 years. I was happy the first 2 years. I’ve experienced two panel failures, two or three camera failures. After camera failures I was informed they no longer support the cameras and had to take motion sensors in a one sided swap. Two glass break sensor failures. They do however monitor your system very well, 5 stars. The down size is the equipment they sell is so temperamental that their own panel has trouble recognizing their own sensors. I went with them because they had a rating second to none. I bottom line is I don’t have time to constantly babysit the equipment failures and the confusion that it causes. I’m going with two stars overall.
10 People found this helpful.


Esmeralda F
Reno, Nevada
4/2/2018
I have had FrontPoint for two years now and everything worked until most recently. Their mobile App has recently had a lot of problems and today it completely stopped working. I called customer service and the guy answering the call said it is Alarm.com, their third party contractor, that's to blame. I'm like I've been paying FrontPoint and not Alarm.com and I don't need to know your issue with Alarm.com, I just need my system to be working. The FrontPoint guy just kept repeating the fact that Alarm.com is having issues and they have no control over Alarm.com. If that's the case, if burglary happens, you blame Alarm.com, too? Why are we paying FrontPoint then? Who is FrontPoint?... Read More
9 People found this helpful.


Joel B
Bloomington, Illinois
11/4/2017
I've had Frontpoint Security for over a year and I am very happy with the service. The other day, I forgot to disable the alarm system and opened the garage door to unload the car. They call within 30 seconds and the police arrive 30 seconds after that. It gives me peace of mind in light of the fact that recently a house in our subdivision was burglerized recently. Thanks, Frontpoint!
4 People found this helpful.


N
Nneka
Rockville, Maryland
1/14/2018
Once my contract is up I will cancel !! Not worth it !
3 People found this helpful.


Jim A
Brentwood, Tennessee
7/13/2017
For any one seriously considering Front Point, I recommend trying to find a better source of reviews. I've had a Front Point system for 4 or 5 years and am very satisfied with their equipment, customer service and support. I see many poor reviews here that are wildly inconsistent with my experience. I've had something like 10 interactions with Front Point personal ranging from actual alarm responses to technical assistance to guide me in replacing batteries and every one of them was 5 stars in terms of professionalism and courtesy. In short, as far as I can tell, these people are well trained and care about their product and jobs.
3 People found this helpful.


P
Patricia B
Corona, California
6/9/2017
I did my homework in studying all the available home security systems, took me 3 weeks and i learned a lot from all these phone calls I made... talked to about 10 companies. Well, FrontPoint was the one i selected. My husband & i installed all the equipment one Sat morning & it was up & running smoothly that day. It really was quite easy installing everything. We used the Frontpoint Wizard on our cell phone to guide us & when we had a question, we picked up the phone & called. The rep was incredibly helpful, patient, informative & very very thorough. They have very well trained people, ready to assist & get it all activated. And i can view just about everything on my phone app, its very... Read More
3 People found this helpful.


J
Juanita
Ashburn, Virginia
5/23/2018
New customer... Lamar was very helpful and patient ..setup was easy with his help....i feel a liitle more safer....so far so good
2 People found this helpful.


M
M
St Louis, Missouri
3/4/2018
Best security company ever. Been with them 5 years
2 People found this helpful.


Lansdale, Pennsylvania
3/11/2016
Entered the website and within 30 seconds someone called me - eerie The person clearly had a scripted message with questions to ask. I found it rude and impersonal. I Hung UP !!! Won't use this company!
2 People found this helpful.


L
Lsrry
Lutherville, Maryland
3/22/2018
I just completed my installation and so far everything is working fine, including arming and disarming my system using my iPhone.
1 People found this helpful.



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