Frontpoint Home Security Review
36 Customer Reviews - see all reviews
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.
- Angie’s List Super Service Award winner 5 years running. Editor's Choice.
- GE wireless hardware - camera, & mobile app options
- Best reputation in Home Security
- 30-day free trial & 3-year term
- Top quality monitoring, from $34.99/mo
Latest Frontpoint Reviews
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Easy to install & extremely reliable. We have alerts sent to our Android in the event we leave without arming. Through the app, you can easily & quickly arm the system. That is exactly what happened on our latest trip to PA from MA. We were so excited that we both forgot to arm the system! When we made a stop in CT, I noticed an alert on my phone. Panic set in & I quickly logged on the app &, presto, system armed! We've only had to call customer service a couple of times, mostly when the system was new. Each time we were instantly connected to a very friendly & helpful associate. Frontpoint is one of the best decisions we've made & the peace of mind is priceless!
Very easy to use. Very easy to set up.
After a break-in, a friend recommended Frontpoint. I had never heard of them, but I did a lot of research and found them to be very reputable. I have ADT in another house, and I cannot say the same for them. From the sales process to the installation to technical and account support - the experience has been nothing but positive. When we bought the system, we were very vulnerable, having just had a break-in and theft. They could have sold me anything, but the Frontpoint representative actually steered me away from items that were not logical for my house. We have a very minimal system - panel and motions sensors. They have worked perfectly! We love the app - so easy to use and we... Read More
I have been very pleased with what I believe is a modest Frontpoint system. Modest because I have a small house. It was simple to install and is easy to use. Moreover, it is less expensive than my previous system which was overpriced and unreliable. I am just delighted!
Yes, in the beginning the system worked great, however they have faulty sensors. The sensor was giving me trouble. It worked intermittently. That faulty sensor set off an alarm in my house while I was sleeping! S scared me so bad I thought someone broken after that I did not feel safe I had to discontinue my service with them think twice before you decide to hire FrontPoint .
They have truly exceptional customer service, they provide high quality equipment at a reasonable price, and I simply feel (quite strongly) that it is a -high quality- company in general. Quality is important to them and it shows.
I've had Front Point for 4 years now. My initial research was thorough. Indeed they were the best at that time, and maybe still are. All my experiences with them have been positive so far. No representative has has ever been rude me. All calls with them have been very helpful. After a seconds attempt was made to break into our home, and thwarted by the security system, they followed up with me and asked if there was anything they could do to improve my service, and ultimately sent me a $250 seconds camera for free. Since then, we had many false alarms because my mother had trouble arming and disarming the system, and their customer service was always Johnny on the Spot, and... Read More
After reading the Customer reviews I decided to call and experience for myself, Yes they are rude and not have no ppls skills. I have no idea how they are rank no. 1 in the nation after so many poor reviews from customer. don't waist your time.
My son has Frontpoint security system in his home. He recommended that I also get it. I've only had it for a few months but I have been very satisfied so far. It was was easy to install. My son did most of the instillation for me, but I finished it myself. I spoke several times with someone over the phone who walked me through the process. They were very helpful and patient. I did have to return 2 of the sensors that were not making a connection. They promptly replaced them. I am currently not living in my house and am back and forth moving items and preparing to sell it. I feel that the house is secure and I am able to easily arm or disarm the alarm system on my cell phone as I... Read More
Looking for Android friendly remote alarm control with notifications and cameras indoor and outdoor.
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