Frontpoint Home Security Review

Rating: 9.8 / 10 (Excellent)
50 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.

How is Frontpoint rated?


Contract & Price
Technology Integration

Overall Rating: 9.8 / 10 (Excellent)

Frontpoint gets high marks from us because, for the price, they provide you with all the system features, access, and integration you could want out of a modern home security system. Award winning and technologically innovative monitoring from one of the most respected firms in the country is also a big plus. Frontpoint also features excellent and extensive equipment options, and the company has been recognized for excellence from many certification organizations and government agencies.

How does Frontpoint work?

Equipment - 10 / 10

Frontpoint gets high marks in the way of equipment because of the quality and technological sophistication of its DIY product. The company's touch screen control panel is one of the best control centers out there. It's easy to use and customizable in order to accommodate any home, rental, or business. What's more, the wireless system is easily relocatable. The array of sensors is truly impressive as well, including door & window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras.
Self-Install (DIY)
Equipment Manufacturer
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke


  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert


Monitoring - 9.9 / 10

Frontpoint has 24/7 all cellular professional monitoring services that are reliable and top notch. The company's technology features automated systems checks with unique user codes. Notifications via email and text; motion triggered alerts; geo-location services; police, fire, and medical dispatch; all make Frontpoint's monitoring service one of the best around. Frontpoint outsources its monitoring to the excellent Rapid Response Monitoring, an organization that boasts the most extensively trained personnel and the most advanced technologies. RRM received the 2016 2016 CSAA Central Station of the Year Award.
Monitoring Options
Professional Monitoring
Monitoring Technology
Number of Monitoring Centers
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Frontpoint cost?

Contract & Price - 9.9 / 10

Considering the host of great options and the company's superior services, Frontpoint's monthly fee is more or less standard for the industry. They offer three plans that offer increasing integration and technological sophistication. What's more, the company offers a 30-day risk free trial, a short minimum contract length of 12 months, and a three year warranty.
Starting Price
Max Price
Number of Available Packages
Installation/ Activation Fee
Equipment Starting Cost
Contract Required
Minimum Contract Length
12 months
Cancellation Policy
30-Day 100% Risk free trial
3 years

Technology Integrations

Technology Integration - 9.8 / 10

Frontpoint's Interactive and Ultimate plans offer an unparalleled degree of remote access and control. Customers can receive alerts via email or text, and exert control over the entire system and home appliances via iPhone or Android app. This includes lights, locks, thermostats and more. Frontpoint users also have the facility to arm/disarm the system, and access live streaming video and video and sensor history. The companies equipment is also compatible with Amazon Alexa, IFTTT, and Z-Wave. In short, Frontpoint has basically all these top level functions you could want in a home security system.


Amazon Alexa
Google Home

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Frontpoint Reputation

Reputation - 9.1 / 10

In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. The company is also UL Certified for CVSG Mercantile (Burglar Alarm Systems), CRZM National Industrial Security Systems (Monitoring Stations), UUFX Protective Signaling Services Central Station, and CRZH National Industrial Security Systems (Burglar Alarm Systems), as well as FM approved, IQ certified, and New York City Fire Department approved.
Trust Pilot Rating
9.7 out of 10
BBB Rating
Number of BBB Positive Reviews
Number of BBB Neutral Reviews
Number of BBB Negative Reviews
Date Collected
Year Founded

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department

Contact & Additional Information

Homepage URL
Company Phone
(855) 705-5071
Headquarters Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
Mailing Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182

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50 Customer Comments & Reviews

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John S
Ann Arbor, Michigan
I've had Front Point for 4 years now. My initial research was thorough. Indeed they were the best at that time, and maybe still are. All my experiences with them have been positive so far. No representative has has ever been rude me. All calls with them have been very helpful. After a seconds attempt was made to break into our home, and thwarted by the security system, they followed up with me and asked if there was anything they could do to improve my service, and ultimately sent me a $250 seconds camera for free. Since then, we had many false alarms because my mother had trouble arming and disarming the system, and their customer service was always Johnny on the Spot, and... Read More

Killeen, Texas
After reading the Customer reviews I decided to call and experience for myself, Yes they are rude and not have no ppls skills. I have no idea how they are rank no. 1 in the nation after so many poor reviews from customer. don't waist your time.

Brenda R
Lafayette, Pennsylvania
My son has Frontpoint security system in his home. He recommended that I also get it. I've only had it for a few months but I have been very satisfied so far. It was was easy to install. My son did most of the instillation for me, but I finished it myself. I spoke several times with someone over the phone who walked me through the process. They were very helpful and patient. I did have to return 2 of the sensors that were not making a connection. They promptly replaced them. I am currently not living in my house and am back and forth moving items and preparing to sell it. I feel that the house is secure and I am able to easily arm or disarm the alarm system on my cell phone as I... Read More

Milford, Michigan
Looking for Android friendly remote alarm control with notifications and cameras indoor and outdoor.

Jim A
Brentwood, Tennessee
For any one seriously considering Front Point, I recommend trying to find a better source of reviews. I've had a Front Point system for 4 or 5 years and am very satisfied with their equipment, customer service and support. I see many poor reviews here that are wildly inconsistent with my experience. I've had something like 10 interactions with Front Point personal ranging from actual alarm responses to technical assistance to guide me in replacing batteries and every one of them was 5 stars in terms of professionalism and courtesy. In short, as far as I can tell, these people are well trained and care about their product and jobs.

Novella m
Pensacola, Florida
I would not suggest this system to anyone. Over priced with few amenities! You will be better buying your own. Pushy salesmen.

Patricia B
Corona, California
I did my homework in studying all the available home security systems, took me 3 weeks and i learned a lot from all these phone calls I made... talked to about 10 companies. Well, FrontPoint was the one i selected. My husband & i installed all the equipment one Sat morning & it was up & running smoothly that day. It really was quite easy installing everything. We used the Frontpoint Wizard on our cell phone to guide us & when we had a question, we picked up the phone & called. The rep was incredibly helpful, patient, informative & very very thorough. They have very well trained people, ready to assist & get it all activated. And i can view just about everything on my phone app, its very... Read More

Rebbecca T
Mount Washington, Kentucky
I love this system. Great company, great people, great service. Fast, easy, reliable.

Deidre R
Fresno, California
AVOID FRONTPOINT, DON’T BELIVE THE LIES Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives. From the very start the people working at Front point were dishonest. Of the four different reps I talked to all but the first said “the information you were told by the previous rep was wrong” basically yes you were lied to and we don’t care. Let’s start with the person who signed me up. I had entered my information on the website and within minutes was contacted by a rep. All I... Read More

Brooklyn, New York
I spoke with Amy I had ?? She was very professionally, not sure if I will go with this company because it's new to me but my experience with the Rep was not bad

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