Frontpoint Home Security Review
ConsumersAdvocate.org
82 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and many options for smart home integration.
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I was a customer for 5 years with this company. I live in Florida but I am in Wisconsin for business I get a call this morning that my alarm is going off. 1st off the monitoring dept could not tell me which alarm is going off, only zone 14. So what is that? A motion sensor, door sensor, or glass break sensor? Then I was immediatly told well what do you want to do call the cops? oh and you may be charged for the police showing up. I pay you guys to be my eyes and ears when I am not home just like I pay insurance to protect me, or my CPA to do my taxes. I refuse to pay for someone to call me and every response to my questions are I DONT KNOW! Really? Do you find this to be acceptable?... Read More
5 People found this helpful.
New customer... Lamar was very helpful and patient ..setup was easy with his help....i feel a liitle more safer....so far so good
5 People found this helpful.
I've had Front Point for 4 years now. My initial research was thorough. Indeed they were the best at that time, and maybe still are. All my experiences with them have been positive so far. No representative has has ever been rude me. All calls with them have been very helpful. After a seconds attempt was made to break into our home, and thwarted by the security system, they followed up with me and asked if there was anything they could do to improve my service, and ultimately sent me a $250 seconds camera for free. Since then, we had many false alarms because my mother had trouble arming and disarming the system, and their customer service was always Johnny on the Spot, and... Read More
5 People found this helpful.
very good. i am suprised how they work ! thanks guys.
4 People found this helpful.
Two and a half years into my contract with Frontpoint, I actually had an emergency occur one night in mid-May. At 2am, my alarm went off. I went from being dead-asleep to being absolutely TERRIFIED. I allowed the alarm to continue ringing until I heard from the company's monitoring rep. FINALLY, she called. While on the phone, I actually warned this woman that "I THINK THIS IS THE REAL THING". I grabbed a huge butcher knife from my kitchen and told her I had to investigate my house. I was so scared, my brain barely registered that she had given me a 1 minute time frame to check my house. As I neared a dark hallway, butcher knife still shaking in my hand, the rep HUNG UP ON ME! (Later, I... Read More
3 People found this helpful.
Outstanding customer support. Solved my problem quickly and explained details about the system. Offered help beyond what I had called for resulting in saving me time and gaining greater understanding of the system. The system and customer service is outstanding! Bill K.
3 People found this helpful.
My experience today with CS Rep Kathy exceeded expectations. I received replacement batteries from Frontpoint after losing power for several days during Hurricane Michael. Once power was restored, I put off replacing the dead battery until today. I soon realized I couldn't complete the task without help so I called the company. Kathy was patient, clearly explained what I needed to do and even sent me pictures that show the correct placement of the battery. After two attempts, the battery was replaced and she walked me through the system test to make sure the system was fully functional. This may be the best customer service experience I've ever had...with any company!
3 People found this helpful.
Based on all the research I did prior to purchasing a home system, I am very pleased so far with Frontpoint on all "fronts". Highly recommend them. Mark M
3 People found this helpful.
I have been very pleased with what I believe is a modest Frontpoint system. Modest because I have a small house. It was simple to install and is easy to use. Moreover, it is less expensive than my previous system which was overpriced and unreliable. I am just delighted!
3 People found this helpful.
My son has Frontpoint security system in his home. He recommended that I also get it. I've only had it for a few months but I have been very satisfied so far. It was was easy to install. My son did most of the instillation for me, but I finished it myself. I spoke several times with someone over the phone who walked me through the process. They were very helpful and patient. I did have to return 2 of the sensors that were not making a connection. They promptly replaced them. I am currently not living in my house and am back and forth moving items and preparing to sell it. I feel that the house is secure and I am able to easily arm or disarm the alarm system on my cell phone as I... Read More
3 People found this helpful.
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