Frontpoint Home Security Review
50 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.
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50 Customer Comments & Reviews
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I've had Front Point for 4 years now. My initial research was thorough. Indeed they were the best at that time, and maybe still are. All my experiences with them have been positive so far. No representative has has ever been rude me. All calls with them have been very helpful. After a seconds attempt was made to break into our home, and thwarted by the security system, they followed up with me and asked if there was anything they could do to improve my service, and ultimately sent me a $250 seconds camera for free. Since then, we had many false alarms because my mother had trouble arming and disarming the system, and their customer service was always Johnny on the Spot, and... Read More
After reading the Customer reviews I decided to call and experience for myself, Yes they are rude and not have no ppls skills. I have no idea how they are rank no. 1 in the nation after so many poor reviews from customer. don't waist your time.
My son has Frontpoint security system in his home. He recommended that I also get it. I've only had it for a few months but I have been very satisfied so far. It was was easy to install. My son did most of the instillation for me, but I finished it myself. I spoke several times with someone over the phone who walked me through the process. They were very helpful and patient. I did have to return 2 of the sensors that were not making a connection. They promptly replaced them. I am currently not living in my house and am back and forth moving items and preparing to sell it. I feel that the house is secure and I am able to easily arm or disarm the alarm system on my cell phone as I... Read More
Looking for Android friendly remote alarm control with notifications and cameras indoor and outdoor.
For any one seriously considering Front Point, I recommend trying to find a better source of reviews. I've had a Front Point system for 4 or 5 years and am very satisfied with their equipment, customer service and support. I see many poor reviews here that are wildly inconsistent with my experience. I've had something like 10 interactions with Front Point personal ranging from actual alarm responses to technical assistance to guide me in replacing batteries and every one of them was 5 stars in terms of professionalism and courtesy. In short, as far as I can tell, these people are well trained and care about their product and jobs.
I would not suggest this system to anyone. Over priced with few amenities! You will be better buying your own. Pushy salesmen.
I did my homework in studying all the available home security systems, took me 3 weeks and i learned a lot from all these phone calls I made... talked to about 10 companies. Well, FrontPoint was the one i selected. My husband & i installed all the equipment one Sat morning & it was up & running smoothly that day. It really was quite easy installing everything. We used the Frontpoint Wizard on our cell phone to guide us & when we had a question, we picked up the phone & called. The rep was incredibly helpful, patient, informative & very very thorough. They have very well trained people, ready to assist & get it all activated. And i can view just about everything on my phone app, its very... Read More
I love this system. Great company, great people, great service. Fast, easy, reliable.
AVOID FRONTPOINT, DON’T BELIVE THE LIES Short of it: Billed for Services never received, reps that lie and misrepresent to try to trap you into their contract, cheap and inadequate equipment, overpriced cameras, horrible overall customer service Long of it: Dishonest customer service representatives. From the very start the people working at Front point were dishonest. Of the four different reps I talked to all but the first said “the information you were told by the previous rep was wrong” basically yes you were lied to and we don’t care. Let’s start with the person who signed me up. I had entered my information on the website and within minutes was contacted by a rep. All I... Read More
I spoke with Amy I had ?? She was very professionally, not sure if I will go with this company because it's new to me but my experience with the Rep was not bad