Frontpoint Home Security Review
50 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.
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50 Customer Comments & Reviews
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The personnel at FRONTPOINT are very knowledgeable and do their very best to make sure that they help with any concerns you might have. The system speaks for it's self. I reviewed several systems and am convinced theirs is 5 star! That's why I purchased one and after a year and a half there have no issues. GREAT SYSTEM!!!
This sounds like the best possible security company .I think I'm going to sign up myself I'll see you there
With excellent products and service people who actually appear to care about what you need and what your concerns are - how can you go wrong?
I just put up my security system but i had a few extra questions. When i called, they answered, the person was very courteous and kind. He answered all of our questions.
Easy to install & extremely reliable. We have alerts sent to our Android in the event we leave without arming. Through the app, you can easily & quickly arm the system. That is exactly what happened on our latest trip to PA from MA. We were so excited that we both forgot to arm the system! When we made a stop in CT, I noticed an alert on my phone. Panic set in & I quickly logged on the app &, presto, system armed! We've only had to call customer service a couple of times, mostly when the system was new. Each time we were instantly connected to a very friendly & helpful associate. Frontpoint is one of the best decisions we've made & the peace of mind is priceless!
Very easy to use. Very easy to set up.
After a break-in, a friend recommended Frontpoint. I had never heard of them, but I did a lot of research and found them to be very reputable. I have ADT in another house, and I cannot say the same for them. From the sales process to the installation to technical and account support - the experience has been nothing but positive. When we bought the system, we were very vulnerable, having just had a break-in and theft. They could have sold me anything, but the Frontpoint representative actually steered me away from items that were not logical for my house. We have a very minimal system - panel and motions sensors. They have worked perfectly! We love the app - so easy to use and we... Read More
I have been very pleased with what I believe is a modest Frontpoint system. Modest because I have a small house. It was simple to install and is easy to use. Moreover, it is less expensive than my previous system which was overpriced and unreliable. I am just delighted!
Yes, in the beginning the system worked great, however they have faulty sensors. The sensor was giving me trouble. It worked intermittently. That faulty sensor set off an alarm in my house while I was sleeping! S scared me so bad I thought someone broken after that I did not feel safe I had to discontinue my service with them think twice before you decide to hire FrontPoint .
They have truly exceptional customer service, they provide high quality equipment at a reasonable price, and I simply feel (quite strongly) that it is a -high quality- company in general. Quality is important to them and it shows.