Frontpoint Home Security Review


Rating: 9.8 / 10 (Excellent)
55 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.

How is Frontpoint rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Reputation
10/10
Contract & Price
10/10
Technology Integration

Overall Rating: 9.8 / 10 (Excellent)

Frontpoint gets high marks from us because, for the price, they provide you with all the system features, access, and integration you could want out of a modern home security system. Award winning and technologically innovative monitoring from one of the most respected firms in the country is also a big plus. Frontpoint also features excellent and extensive equipment options, and the company has been recognized for excellence from many certification organizations and government agencies.

How does Frontpoint work?

Equipment - 10 / 10

We like Frontpoint's equipment offering mainly because of the quality and technological sophistication of its DIY product. The company's touch screen control panel is one of the best control centers out there. It's easy to use and customizable in order to accommodate any home, rental, or business. What's more, the wireless system is easily relocatable. The array of sensors is truly impressive as well, including door & window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras.
Installation
Self-Install (DIY)
Equipment Manufacturer
Qolsys, Interlogics, and Resolution
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9.9 / 10

Frontpoint has 24/7 all cellular professional monitoring services that are reliable and top notch. The company's technology features automated systems checks with unique user codes. Notifications via email and text; motion triggered alerts; geo-location services; police, fire, and medical dispatch; all make Frontpoint's monitoring service one of the best around.

Frontpoint outsources its monitoring to the excellent Rapid Response Monitoring, an organization that boasts the most extensively trained personnel and the most advanced technologies. RRM received the 2016 2016 CSAA Central Station of the Year Award.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Number of Monitoring Centers
1
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Frontpoint cost?

Contract & Price - 9.9 / 10

Considering the host of great options and the company's superior services, Frontpoint's monthly fee is more or less standard for the industry. What's more, Frontpoint offers a 30-day risk free trial, a three year warranty, free smoke and heat sensor, free motion sensor, and $50 off indoor camera.
Starting Price
$35.00
Max Price
$50.00
Number of Available Packages
3
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$99.95
Contract Required
Minimum Contract Length
12 months
Cancellation Policy
30-Day 100% Risk free trial
Warranty
3 years

Contract & Price Fine Print

Offer requires minimum purchase of $99.95. This offer available only to homeowners and credit qualified individuals, and cannot be combined with any other discount. Discount shown is off retail pricing for individual equipment. Images are illustrative and may not reflect the exact product available. Feature availability depends on monitoring agreement.  Void where prohibited.  Valid for new Frontpoint customers only.  Taxes and fees may apply.

Technology Integrations

Technology Integration - 9.8 / 10

Frontpoint's Interactive and Ultimate plans offer an unparalleled degree of remote access and control. Customers can receive alerts via email or text, and exert control over the entire system and home appliances via iPhone or Android app. This includes lights, locks, thermostats and more. Frontpoint users also have the facility to arm/disarm the system, and access live streaming video and video and sensor history. The companies equipment is also compatible with Amazon Alexa, IFTTT, and Z-Wave. In short, Frontpoint has basically all these top level functions you could want in a home security system.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Frontpoint Reputation

Reputation - 9.1 / 10

In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. The company is also UL Certified for CVSG Mercantile (Burglar Alarm Systems), CRZM National Industrial Security Systems (Monitoring Stations), UUFX Protective Signaling Services Central Station, and CRZH National Industrial Security Systems (Burglar Alarm Systems), as well as FM approved, IQ certified, and New York City Fire Department approved.
Trust Pilot Rating
9.7 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
152
Number of BBB Neutral Reviews
6
Number of BBB Negative Reviews
12
Date Collected
2017-08-17
Year Founded
2007

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department

Contact & Additional Information

Homepage URL
Company Phone
(855) 705-5071
Headquarters Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
Mailing Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182

What We’re Hearing From Our Readers
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Customer Comments

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Elizabeth Z
Kathleen, Georgia
12/15/2017
I searched the WEB for the most highly recommended Home Alarm System and Frontpoint was the choice. I was immediately contacted and chose a system that would work for me. The system arrived a few days later and I installed it my (72 year old) self. I contacted the company to activate the system and we resolved some issues and I was thoroughly instructed as to the use and we went live. This was painless and easy. I now feel secure day and night. For a widow living alone in the countryside, this is a must!
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M
Mike W
Stone Mountain, Georgia
12/6/2017
Frontpoint has the most professional customer service representatives I have ever dealt with. They always go above and beyond your expectations to provide a great experience. System installation was simple and our family is completely happy with the secure feeling Frontpoint provides.
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Agnes M
New Britain, Connecticut
12/2/2017
The best costumer service! The easiest alarm set up def dummy proof. Very very satisfied!
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Mara C
Brandon, Florida
11/20/2017
We are so happy with our new Frontpoint system. We got confused installing it (which feels incredibly stupid now) but the rep from Frontpoint was so patient and nice, walked us through the whole install. Then he (call rep Kenny), helped us test the system, set up time to practice where we can't set it off accidentally and did a practice run to make sure we knew how to turn it off and on and what settings we wanted. We even got disconnected at one point and he called us right back. After it was all said and done he followed up with the certificate we needed to get the discount on our homeowners insurance. All in all this company is super professional and friendly and a great affordable way... Read More
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S
Steven
Clayton, California
11/1/2017
Very satisfied with the service provided. They resolve issues that arise quickly and completely.
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Tom M
Cheyenne, Wyoming
10/30/2017
The personnel at FRONTPOINT are very knowledgeable and do their very best to make sure that they help with any concerns you might have. The system speaks for it's self. I reviewed several systems and am convinced theirs is 5 star! That's why I purchased one and after a year and a half there have no issues. GREAT SYSTEM!!!
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J
John r
Ocala, Florida
10/28/2017
This sounds like the best possible security company .I think I'm going to sign up myself I'll see you there
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K
Kathy
Stillwater, Oklahoma
10/23/2017
With excellent products and service people who actually appear to care about what you need and what your concerns are - how can you go wrong?
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Jason L
St Louis, Missouri
10/19/2017
I just put up my security system but i had a few extra questions. When i called, they answered, the person was very courteous and kind. He answered all of our questions.
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Joanne V
Norton, Massachusetts
9/11/2017
Easy to install & extremely reliable. We have alerts sent to our Android in the event we leave without arming. Through the app, you can easily & quickly arm the system. That is exactly what happened on our latest trip to PA from MA. We were so excited that we both forgot to arm the system! When we made a stop in CT, I noticed an alert on my phone. Panic set in & I quickly logged on the app &, presto, system armed! We've only had to call customer service a couple of times, mostly when the system was new. Each time we were instantly connected to a very friendly & helpful associate. Frontpoint is one of the best decisions we've made & the peace of mind is priceless!
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9.8 / 10
  • Angie’s List Super Service Award winner 5 years running. Editor's Choice.
  • Wireless hardware - camera, & mobile app options
  • Best reputation in Home Security
  • 30-day free trial & 3-year term
  • Top quality monitoring, from $34.99/mo
  • Equipment as low as $99.95