Frontpoint Home Security Review


Rating: 9.8 / 10 (Excellent)
50 Customer Comments & Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.

How is Frontpoint rated?

Breakdown

10/10
Equipment
10/10
Monitoring
9/10
Reputation
10/10
Contract & Price
10/10
Technology Integration

Overall Rating: 9.8 / 10 (Excellent)

Frontpoint gets high marks from us because, for the price, they provide you with all the system features, access, and integration you could want out of a modern home security system. Award winning and technologically innovative monitoring from one of the most respected firms in the country is also a big plus. Frontpoint also features excellent and extensive equipment options, and the company has been recognized for excellence from many certification organizations and government agencies.

How does Frontpoint work?

Equipment - 10 / 10

Frontpoint gets high marks in the way of equipment because of the quality and technological sophistication of its DIY product. The company's touch screen control panel is one of the best control centers out there. It's easy to use and customizable in order to accommodate any home, rental, or business. What's more, the wireless system is easily relocatable. The array of sensors is truly impressive as well, including door & window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras.
Installation
Self-Install (DIY)
Equipment Manufacturer
GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring - 9.9 / 10

Frontpoint has 24/7 all cellular professional monitoring services that are reliable and top notch. The company's technology features automated systems checks with unique user codes. Notifications via email and text; motion triggered alerts; geo-location services; police, fire, and medical dispatch; all make Frontpoint's monitoring service one of the best around. Frontpoint outsources its monitoring to the excellent Rapid Response Monitoring, an organization that boasts the most extensively trained personnel and the most advanced technologies. RRM received the 2016 2016 CSAA Central Station of the Year Award.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Number of Monitoring Centers
1
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Frontpoint cost?

Contract & Price - 9.9 / 10

Considering the host of great options and the company's superior services, Frontpoint's monthly fee is more or less standard for the industry. They offer three plans that offer increasing integration and technological sophistication. What's more, the company offers a 30-day risk free trial, a short minimum contract length of 12 months, and a three year warranty.
Starting Price
$35.00
Max Price
$50.00
Number of Available Packages
3
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$99.00
Contract Required
Minimum Contract Length
12 months
Cancellation Policy
30-Day 100% Risk free trial
Warranty
3 years

Technology Integrations

Technology Integration - 9.8 / 10

Frontpoint's Interactive and Ultimate plans offer an unparalleled degree of remote access and control. Customers can receive alerts via email or text, and exert control over the entire system and home appliances via iPhone or Android app. This includes lights, locks, thermostats and more. Frontpoint users also have the facility to arm/disarm the system, and access live streaming video and video and sensor history. The companies equipment is also compatible with Amazon Alexa, IFTTT, and Z-Wave. In short, Frontpoint has basically all these top level functions you could want in a home security system.

Compatibility

Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Frontpoint Reputation

Reputation - 9.1 / 10

In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. The company is also UL Certified for CVSG Mercantile (Burglar Alarm Systems), CRZM National Industrial Security Systems (Monitoring Stations), UUFX Protective Signaling Services Central Station, and CRZH National Industrial Security Systems (Burglar Alarm Systems), as well as FM approved, IQ certified, and New York City Fire Department approved.
Trust Pilot Rating
9.7 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
152
Number of BBB Neutral Reviews
6
Number of BBB Negative Reviews
12
Date Collected
2017-08-17
Year Founded
2007

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department

Contact & Additional Information

Homepage URL
Company Phone
(855) 705-5071
Headquarters Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182
Mailing Address
1595 Spring Hill Road Suite 110, Vienna, VA, 22182

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50 Customer Comments & Reviews

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Tom M
Cheyenne, Wyoming
10/30/2017
The personnel at FRONTPOINT are very knowledgeable and do their very best to make sure that they help with any concerns you might have. The system speaks for it's self. I reviewed several systems and am convinced theirs is 5 star! That's why I purchased one and after a year and a half there have no issues. GREAT SYSTEM!!!


J
John r
10/28/2017
This sounds like the best possible security company .I think I'm going to sign up myself I'll see you there


K
Kathy
Stillwater, Oklahoma
10/23/2017
With excellent products and service people who actually appear to care about what you need and what your concerns are - how can you go wrong?


Jason L
House Springs, Missouri
10/19/2017
I just put up my security system but i had a few extra questions. When i called, they answered, the person was very courteous and kind. He answered all of our questions.


Joanne V
Attleboro, Massachusetts
9/11/2017
Easy to install & extremely reliable. We have alerts sent to our Android in the event we leave without arming. Through the app, you can easily & quickly arm the system. That is exactly what happened on our latest trip to PA from MA. We were so excited that we both forgot to arm the system! When we made a stop in CT, I noticed an alert on my phone. Panic set in & I quickly logged on the app &, presto, system armed! We've only had to call customer service a couple of times, mostly when the system was new. Each time we were instantly connected to a very friendly & helpful associate. Frontpoint is one of the best decisions we've made & the peace of mind is priceless!


Trish R
9/11/2017
Very easy to use. Very easy to set up.


R
Rebecca
Antioch, Tennessee
9/1/2017
After a break-in, a friend recommended Frontpoint. I had never heard of them, but I did a lot of research and found them to be very reputable. I have ADT in another house, and I cannot say the same for them. From the sales process to the installation to technical and account support - the experience has been nothing but positive. When we bought the system, we were very vulnerable, having just had a break-in and theft. They could have sold me anything, but the Frontpoint representative actually steered me away from items that were not logical for my house. We have a very minimal system - panel and motions sensors. They have worked perfectly! We love the app - so easy to use and we... Read More


J
Jillayne H
Orlando, Florida
8/30/2017
I have been very pleased with what I believe is a modest Frontpoint system. Modest because I have a small house. It was simple to install and is easy to use. Moreover, it is less expensive than my previous system which was overpriced and unreliable. I am just delighted!


S
Scared i
Boca Raton, Florida
8/29/2017
Yes, in the beginning the system worked great, however they have faulty sensors. The sensor was giving me trouble. It worked intermittently. That faulty sensor set off an alarm in my house while I was sleeping! S scared me so bad I thought someone broken after that I did not feel safe I had to discontinue my service with them think twice before you decide to hire FrontPoint .


D
Dean H
Chicago, Illinois
8/13/2017
They have truly exceptional customer service, they provide high quality equipment at a reasonable price, and I simply feel (quite strongly) that it is a -high quality- company in general. Quality is important to them and it shows.



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