Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more
  1. Home
  2. Home Security Systems
  3. Frontpoint Review

Frontpoint Home Security Review


ConsumersAdvocate.org Rating: 4.2 / 5 (Excellent)
82 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides security solutions and consulting for residential and commercial properties. The company features 100% wireless connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and many options for smart home integration.
 
See Details
CALL NOW

How is Frontpoint rated?

Breakdown

4.0/5
Equipment
4.3/5
Monitoring Options and Technology
3.8/5
Value
4.5/5
Contract Flexibility

Overall Rating: 4.2 / 5 (Excellent)

Frontpoint continues to receive high overall marks from ConsumersAdvocate.org for the superior value the company delivers when compared to many home security companies. Providing all the features, remote access, and home integration one could want from a modern home security system, Frontpoint also offers award-winning and technologically innovative monitoring from one of the most respected firms in the country. Frontpoint also features superior and extensive equipment options and the company has been recognized for excellence by many certification organizations and government agencies.

How does Frontpoint work?

Equipment - 4 / 5

Frontpoint offers three system packages plus the option of customizing equipment to suit your home to a tee. Its three packages include the equipment the most requested components and services. Video monitoring and smart home integration are built into all systems. The company is currently offering a 25% discount on all equipment purchases.

Frontpoint's three plans are called the Safehouse, the Bunker, and the Fortress. When purchased outright Safehouse equipment costs $294.30. Bunker equipment costs $475.44, and Fortress equipment costs $598.41. All prices include Frontpoint's current 25% discount.

With hardware manufactured by General Electric, we think Frontpoint's equipment is reliable and sophisticated. The company's touchscreen control panel is one of the best control centers out there. It's easy to use and customizable in order to accommodate any home, rental, or business. Frontpoint offers a wide array of sensors, including door and window, garage door, glass break detection, motion sensors, recessed door sensors, and crash & smash protection. The environmental protection and surveillance components are robust as well, boasting carbon monoxide, flood, temperature change, and smoke sensors, in addition to all types of indoor and outdoor cameras. Because the hardware is non-proprietary, Frontpoint hardware can be used with other mobile apps that support GE equipment.
Installation
Self-Install (DIY)
Equipment Manufacturer
General Electric
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert
  • Smoke
  • Carbon Monoxide

Monitoring

Monitoring Options and Technology - 4.3 / 5

Frontpoint outsources its monitoring to Rapid Response Monitoring, an organization that boasts the most extensively trained personnel and the most advanced response technologies. RRM received the 2016 CSAA Central Station of the Year Award. With its 24/7 monitoring services, Frontpoint notifies its users via email, push notifications, and text; users can be notified of motion-triggered alerts, environmental alerts (flood or fire), and video camera alerts. All packages come with a monitoring plan which costs $49.99 per month (or $44.99 with ACH payment). That simplifies the process of shopping for a Frontpoint system and assures customers they're getting comprehensive monitoring no matter which equipment they purchase.
Monitoring Options
Professional Monitoring
Monitoring Technology
WiFi
Cellular
Number of Monitoring Centers
2
Monitoring Center Type
Outsourced
Professional Monitoring Services
24/7 Professional Monitoring
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Frontpoint cost?

Contract Flexibility - 4.5 / 5

Although there are other home security systems with less-expensive monitoring plans, Frontpoint's single comprehensive monitoring plan, available for $49.99 per month, includes 24/7 access to a customer care staff that's one of the best in the business. Frontpoint offers a 30-day risk-free trial and a three-year warranty on its equipment. Monitoring plans are available with a three-year contract. Consumers who do not wish to be tied down by a long-term agreement may wish to look elsewhere.
Monthly Fee (min)
$9.49
Number of Available Packages
3
Installation/ Activation Fee
$0.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
30-Day, 100% risk-free trial
Warranty
3 years

Technology Integrations

Technology Integration - 4.3 / 5

Frontpoint's plans offer control of the security system through their mobile app. Through the app, the system can be armed or disarmed, system alerts can be monitored, and notifications can be received. All systems give users access to video feeds from security cameras. The Frontpoint app can be used to control smart-home lights, locks, and thermostats. Frontpoint systems are compatible with Amazon Alexa, Google Home, and Siri. In short, Frontpoint offers customers smart home integration in the form they like best.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm
  • Geo-location Services

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Frontpoint Reputation

Reputation - 4 / 5

Frontpoint is widely praised for its attentive and prompt customer service. In addition to excellent online customer reviews, Frontpoint has been recognized by the Society for Human Resource Management, the American Heart Association, and the New York State Governor’s Office for outstanding service. The company has been diligent about resolving customer complaints filed with the Better Business Bureau and earns an A+ rating from that organization.
Trust Pilot Rating
4.6 out of 5
BBB Rating
A+
Date Collected
2021-04-11
Year Founded
2007

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Department of Defense
  • New York City Fire Department

Frontpoint Summary

In Conclusion

Not everyone is tech-savvy: even when advertised as “easy-to-install” and “DIY,” many consumers will require some assistance to ensure their system has been set up and running properly. Although Frontpoint does not offer the least expensive monitoring plans in the market, as with many things, you get what you pay for: Frontpoint’s customer service and reputation are second to none in the business. For those consumers who value short waiting times on the phone when they have installation or technical support questions, we have seen overwhelmingly positive reviews online from satisfied Frontpoint customers. Frontpoint’s monitoring contracts do require one or three-year subscription contracts. If you think you will be moving in the near future or otherwise won't need your system, you should definitely consider how much money you'll be on the hook for based on the monitoring contract you've signed before committing to an equipment purchase. Frontpoint customers do have monitoring options. Frontpoint's hardware is not proprietary -- that is, there are other software apps that can be integrated with Frontpoint’s GE-manufactured hardware. Still, we recommend that consumers opt for Frontpoint’s industry-leading monitoring services to get maximum value from their systems.

Contact & Additional Information

Homepage URL
http://frontpointsecurity.com/
Company Phone
(877) 602-5276
Headquarters Address
1595 Spring Hill Rd, Ste 110, McLean, VA, 22182
What We’re Hearing From Our Readers
Are you a customer of Frontpoint Home Security?
Submit a comment and tell other people about your experience!
Our Comment GuidelinesTips for Writing Effective Comments
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

Customer Comments

Loading Reviews ...
S
Steven
11/1/2017
Very satisfied with the service provided. They resolve issues that arise quickly and completely.
15 People found this helpful.
HelpfulNot Helpful

Elizabeth Z
12/15/2017
I searched the WEB for the most highly recommended Home Alarm System and Frontpoint was the choice. I was immediately contacted and chose a system that would work for me. The system arrived a few days later and I installed it my (72 year old) self. I contacted the company to activate the system and we resolved some issues and I was thoroughly instructed as to the use and we went live. This was painless and easy. I now feel secure day and night. For a widow living alone in the countryside, this is a must!
12 People found this helpful.
HelpfulNot Helpful

L
L R
10/3/2016
I purchased a package to fit my new home, installed it myself, and have had use of it on several occasions. Everything is great except when you have need of the system. I live alone, and when my alarm went off in the middle of the night, waking me from a dead sleep, I was glad I had the warning. I felt totally secure and safe with them UNTIL I was asked to hang up the phone so they could call the police. Huh? They have only one phone? I have to hang up instead of having someone remain on the line with me until the police get there? Phooey on that! I called the police myself and they stayed on the line with me until the officers got there. Was the Frontpoint security person working out of... Read More
12 People found this helpful.
HelpfulNot Helpful

Mara C
11/20/2017
We are so happy with our new Frontpoint system. We got confused installing it (which feels incredibly stupid now) but the rep from Frontpoint was so patient and nice, walked us through the whole install. Then he (call rep Kenny), helped us test the system, set up time to practice where we can't set it off accidentally and did a practice run to make sure we knew how to turn it off and on and what settings we wanted. We even got disconnected at one point and he called us right back. After it was all said and done he followed up with the certificate we needed to get the discount on our homeowners insurance. All in all this company is super professional and friendly and a great affordable way... Read More
10 People found this helpful.
HelpfulNot Helpful

L
Lisa S
8/18/2016
Like others who have provided a review I got a very quick call from front point to go through their system. During the conversation I let him know what I found in research and was looking for. Once he said he had done a detailed security plan after about 25 minutes I asked to be provided a quote via email. The promised follow-up call never happened not was the quote as promised. They asked a lot of questions that were based on my emotions - when I responded based on information gathered and needs it appeared I might not be their target customer. Makes me wonder who they would like as customers - informed and inquiring or others who may not be and are quite afraid.
10 People found this helpful.
HelpfulNot Helpful

Susan K
1/24/2017
I just called them, a lady answer the phone. she is very rude to me.
9 People found this helpful.
HelpfulNot Helpful

L
Lsrry
3/22/2018
I just completed my installation and so far everything is working fine, including arming and disarming my system using my iPhone.
8 People found this helpful.
HelpfulNot Helpful

Agnes M
12/2/2017
The best costumer service! The easiest alarm set up def dummy proof. Very very satisfied!
8 People found this helpful.
HelpfulNot Helpful

Tom M
10/30/2017
The personnel at FRONTPOINT are very knowledgeable and do their very best to make sure that they help with any concerns you might have. The system speaks for it's self. I reviewed several systems and am convinced theirs is 5 star! That's why I purchased one and after a year and a half there have no issues. GREAT SYSTEM!!!
6 People found this helpful.
HelpfulNot Helpful

Joanne V
9/11/2017
Easy to install & extremely reliable. We have alerts sent to our Android in the event we leave without arming. Through the app, you can easily & quickly arm the system. That is exactly what happened on our latest trip to PA from MA. We were so excited that we both forgot to arm the system! When we made a stop in CT, I noticed an alert on my phone. Panic set in & I quickly logged on the app &, presto, system armed! We've only had to call customer service a couple of times, mostly when the system was new. Each time we were instantly connected to a very friendly & helpful associate. Frontpoint is one of the best decisions we've made & the peace of mind is priceless!
6 People found this helpful.
HelpfulNot Helpful

Our Partner
  • 25% OFF + $129 Starter Pack  
  • 24/7 professional monitoring
  • DIY installation integrates with Alexa, Siri & Google Home
  • Control lights, locks & thermostats via one app
  • Live video streaming to your phone, tablet, or computer
READ FULL REVIEW >
CALL NOW
See Details

Related to Home Security Systems

Top Articles
Suggested Comparisons