56 Customer Reviews - see all comments
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Founded in 2007, Frontpoint Security is a Virginia-based home security company that provides <a href="/home-security/best-home-security">security solutions and consulting</a> for residential and commercial properties. The company features 100% wireless and cellular connections, 24/7 professional monitoring, self-diagnostic checks every sixty minutes, and optional additions for home automation. The company has a reputation for optimal customer service and is BBB accredited with a grade of A+.
Latest Frontpoint Reviews
I’ve had my system for about 3 years. I was happy the first 2 years. I’ve experienced two panel failures, two or three camera failures. After camera failures I was informed they no longer support the cameras and had to take motion sensors in a one sided swap. Two glass break sensor failures. They do however monitor your system very well, 5 stars. The down size is the equipment they sell is so temperamental that their own panel has trouble recognizing their own sensors. I went with them because they had a rating second to none. I bottom line is I don’t have time to constantly babysit the equipment failures and the confusion that it causes. I’m going with two stars overall.
I have had FrontPoint for two years now and everything worked until most recently. Their mobile App has recently had a lot of problems and today it completely stopped working. I called customer service and the guy answering the call said it is Alarm.com, their third party contractor, that's to blame. I'm like I've been paying FrontPoint and not Alarm.com and I don't need to know your issue with Alarm.com, I just need my system to be working. The FrontPoint guy just kept repeating the fact that Alarm.com is having issues and they have no control over Alarm.com. If that's the case, if burglary happens, you blame Alarm.com, too? Why are we paying FrontPoint then? Who is FrontPoint?... Read More
I've had Frontpoint Security for over a year and I am very happy with the service. The other day, I forgot to disable the alarm system and opened the garage door to unload the car. They call within 30 seconds and the police arrive 30 seconds after that. It gives me peace of mind in light of the fact that recently a house in our subdivision was burglerized recently. Thanks, Frontpoint!
Best security company ever. Been with them 5 years
New customer... Lamar was very helpful and patient ..setup was easy with his help....i feel a liitle more safer....so far so good
I just completed my installation and so far everything is working fine, including arming and disarming my system using my iPhone.
Once my contract is up I will cancel !! Not worth it !
very good. i am suprised how they work ! thanks guys.
The advisor was extremely helpful and very, very patient and knowledgeable.
Based on all the research I did prior to purchasing a home system, I am very pleased so far with Frontpoint on all "fronts". Highly recommend them. Mark M
These guys are top notch!!!
I searched the WEB for the most highly recommended Home Alarm System and Frontpoint was the choice. I was immediately contacted and chose a system that would work for me. The system arrived a few days later and I installed it my (72 year old) self. I contacted the company to activate the system and we resolved some issues and I was thoroughly instructed as to the use and we went live. This was painless and easy. I now feel secure day and night. For a widow living alone in the countryside, this is a must!
Frontpoint has the most professional customer service representatives I have ever dealt with. They always go above and beyond your expectations to provide a great experience. System installation was simple and our family is completely happy with the secure feeling Frontpoint provides.
The best costumer service! The easiest alarm set up def dummy proof. Very very satisfied!
We are so happy with our new Frontpoint system. We got confused installing it (which feels incredibly stupid now) but the rep from Frontpoint was so patient and nice, walked us through the whole install. Then he (call rep Kenny), helped us test the system, set up time to practice where we can't set it off accidentally and did a practice run to make sure we knew how to turn it off and on and what settings we wanted. We even got disconnected at one point and he called us right back. After it was all said and done he followed up with the certificate we needed to get the discount on our homeowners insurance. All in all this company is super professional and friendly and a great affordable way... Read More
Very satisfied with the service provided. They resolve issues that arise quickly and completely.
The personnel at FRONTPOINT are very knowledgeable and do their very best to make sure that they help with any concerns you might have. The system speaks for it's self. I reviewed several systems and am convinced theirs is 5 star! That's why I purchased one and after a year and a half there have no issues. GREAT SYSTEM!!!
This sounds like the best possible security company .I think I'm going to sign up myself I'll see you there
With excellent products and service people who actually appear to care about what you need and what your concerns are - how can you go wrong?
I just put up my security system but i had a few extra questions. When i called, they answered, the person was very courteous and kind. He answered all of our questions.
Easy to install & extremely reliable. We have alerts sent to our Android in the event we leave without arming. Through the app, you can easily & quickly arm the system. That is exactly what happened on our latest trip to PA from MA. We were so excited that we both forgot to arm the system! When we made a stop in CT, I noticed an alert on my phone. Panic set in & I quickly logged on the app &, presto, system armed! We've only had to call customer service a couple of times, mostly when the system was new. Each time we were instantly connected to a very friendly & helpful associate. Frontpoint is one of the best decisions we've made & the peace of mind is priceless!
Very easy to use. Very easy to set up.
After a break-in, a friend recommended Frontpoint. I had never heard of them, but I did a lot of research and found them to be very reputable. I have ADT in another house, and I cannot say the same for them. From the sales process to the installation to technical and account support - the experience has been nothing but positive. When we bought the system, we were very vulnerable, having just had a break-in and theft. They could have sold me anything, but the Frontpoint representative actually steered me away from items that were not logical for my house. We have a very minimal system - panel and motions sensors. They have worked perfectly! We love the app - so easy to use and we... Read More
I have been very pleased with what I believe is a modest Frontpoint system. Modest because I have a small house. It was simple to install and is easy to use. Moreover, it is less expensive than my previous system which was overpriced and unreliable. I am just delighted!
Yes, in the beginning the system worked great, however they have faulty sensors. The sensor was giving me trouble. It worked intermittently. That faulty sensor set off an alarm in my house while I was sleeping! S scared me so bad I thought someone broken after that I did not feel safe I had to discontinue my service with them think twice before you decide to hire FrontPoint .