ConsumersAdvocate.org
198 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from some partners. Learn more.
Fluent is a home security is a Canadian-based company that focuses on home automation via their fully wireless system. Founded in 2019, the company offers professionally monitored 24/7 services with a large selection of equipment options to increase customization and flexibility. The Fluent app allows homeowners to receive customizable real-time alerts, control the system remotely, and schedule it to arm and disarm.
Professional Installation + $0 Activation Fee
- Home security system & smart automation
- Security cameras systems
- 24/7 video monitoring & support
- Control devices from anywhere on one app
- Custom-built for your home
Latest Fluent Reviews
When sales guy came we told him what we needed in a security system. said no problem they can do that then tech came installed the equipment and then we through it with us and one piece of equipment is not doing what we need it to do they told us that they would have that out in a few months. Finally a year or so later we get the proper piece and now it doesn't work. I've told them I'm going to stop payment until they get it working they say I can't do that because I signed a contract. I said yes I did but your not holding your end of the contract so why should I pay. They keep telling me they will get a higher up supervisor to call but they never do. I will never recommend this company... Read More
Do not ever sign anything this company puts in front of you... do not EVER answer 'yes' to any of their questions when they have you on the phone (if you answer yes to a 2 year contract, suddenly they hit you with a recording showing that you said 'yes' to a 6 year contract). Very unreliable equipment. Very shady business practices. Avoid Fluent Home at all cost!!!!
They extended my 5 year contract one more year without telling us. Told me it says that in the contract I initially signed FIVE years ago, and now I'm having a hard time canceling it. Impossible to cancel even after the agreement is over. We have been with them for over 5 years. We are moving and needed to cancel the service and close our account. They told us it had to be in writing so I sent an email with a written letter to cancel it on February 26th, maybe the 27th. I asked for a reply back to confirm my cancellation. Got no reply. Called them and they said they didn't get my email. So I sent it again, next day they said they didn't get it again. So they have me send it to an email... Read More
I just cancelled my service with Fluent. They ended up costing us $600.00 in false alarm fees because they couldn't figure out why our alarm kept tripping. After promising to take care of the bill, they later lied and said they never promised that . I wish we had stuck with Monitronics. BEWARE OF THIS COMPANY!
I have had a terrible experience with this company. Tech installed system on Saturday. Immediately the thermostat broke meaning no a/c or Heat in my home. When I called for service the soonest they could do was 6 days later. A broken thermostat is an emergency in my opinion. Luckily it's April. What if it had been August or January? On top of broken thermostat, the tech carved a nasty hole in the wall that he then filled with caulk and left for someone else to worry about I guess. I decided to cancel the service and upon telling the operator over the phone, that's when it became very difficult to get anything confirmed including appointment to remove system and replace thermostat as well... Read More
LIED to me about being a "Canadian Company". Didn't explain the short cancellation period. Didn't arrange the switch over like he said they would. I had to. Response time to emergencies and phone calls is far too long. NOT PLEASED and STUCK WITH THEM NOW! >:-( All of the partners are american and there is an american flag in the top corner, not Canadian. Nowhere does it show evidence of being Canadian owned which is the one reason I chose to switch from a company that had better service in the end. I wish I hadn't. I was told it would be the same service, even better but it's not. Long wait times on the phone with rude respondents when asking for help. This will be my pass time, telling... Read More
I agreed to sign up on January 5 2017. They could process my payment of 525.44 within minutes and I cancelled the next morning January 6 2017 before any equipment was installed and I am still waiting fir my refund.... today is a February 26,2017.
Their company policy does not allow refund back to the credit card and they have to issue a cheque. They promised their first cheque was sent January 17 and they issued a second cheque February 9. Neither of the Cheques has reached my mailbox ... I would never do business with Fluent in future and recommend that everyone do the same,
Very Frustrated
Hard to cancel after five year agreement, Automatically renews for one more year and they wont let you cancel until that year is up. They say they never receive email cancellation. I would never recommend this company. Also not worth the money, locked my key in the house, preyed open a window crawled in and no alarm went off, found out windows did not have sensors.
We sold our house in August 2017. New owners did not want the system so we did a buyout of 475.11. In March 2018 there was a 10.00 charge. Then today (April 23 2018) there was a 53.99 charge. I called and they said they never received our WRITTEN cancellation notice. If that was the case then why haven’t they been taking payments out this whole time?
It should be sorted now and they say they will refund the payment. I am skeptical.
The system itself we ended up turning off because every time my dog barked the alarm went off. Their solution was to reduce sensitivity. Which would defeat the purpose of having an alarm....
Worst service ever
I have been trying to cut my service off for over TWO YEARS!!! They have provoked me over the phone multiple times to the point where I get heated and then they hang up on me. Then I don't hear from them for a few weeks and then they call back and do the same thing again, this time threating to send me to the credit bureau so I am forced to pay to avoid bad credit. They harass me on a regular basis about making my payments on time for a service that I don't have. I have emailed them with a written statement asking them to discontinue my service(as per their policy) and they say that they didn't receive it?!? I sent it to the email address that they provided and still they sat that they... Read More
Horrible experience and I have not been with them a year yet. On 3/29 617pm I called it because my screen on my thermostat was not working. The customer service rep informed me that the screens never go out. Even though mines were black, plus I had already put in new Duracell batteries. The thermostat didn’t even work from my phone app, it keep saying malfunction. Well tech support walked me through removing the cover and pressing a reset button, the screen came back on and was good for a couple of hours. In the middle of the night I heard beeping over and over and noticed that my ac unit had never turned off. Screen out again, reset again ow since I knew how. April 1st unable to control... Read More
Fluent came by with a great line about my current company not upgrading my equipment and they would do that, pay off my contract, get me in their service for less each month. Now my equipment keeps reporting 'Radio Network Failure' which it never did before and I can not get their scheduling department to contact me to send out a tech. Customer service is useless. And my confidence that an alarm would go if an emergency occurred is low. I am located in Columbia, MO.
I am glad I could only give this a 1/2 star. Horrible service, broken promises to get you to buy in. They fail to tell you the limit on uploads. The cameras didn't last a month. Service with it is so spotty. Horrible customer service. Avoid at all costs. Can't wait until this contract is done we will be moving on.
Fly by Night operations, came to our city and dumped cheap alarm systems and high contract prices, crappy messy installers, just want to get it done and out the door. then the tape falls off the the door the next week.
Misleading reps with incorrect information regarding product availability and breaking town bylaws of obtaining an alarm permit prior to installation. Took installer 4 hours (until after midnight) and he left his garbage on my living room floor. Later, 1.5 months, find out that product they sold you isn't available for another 2 months. Speak to rep online, save chat transcripts, admitting they breached contract by this action as all pieces haven't been received. Company offers other device until original product comes available. No contract signed for this device. Contact company the 2 months later to find out the original device is still not available and that it's not even... Read More
Their sales reps are liars and use deceptive tactics. There are far too many of these claims here to believe Fluent doesn't promote this activity. My salesman told me he would give me the free months, but when I later looked at the contract, I discovered the three months were added to the end of the contract.
So far their service is fair, using a cell phone to activate or deactivate is mostly unworkable.
We are into the third week of not having a working security system. At least Fluent FINALLY returned our calls. They sent a tech out, that they subcontracted out. He went through the exact thing that they instructed us to do over the phone. IT DID NOT WORK. I suppose we are waiting for something in the mail. THEN we had to call them back to schedule another appointment for a tech to return.
A pretty lady came to my door, selling Fluent, I listened, it was hot I invited her into the AC. We talked and she was very convincing, I agreed to try Fluent for a 2 year period. Installer 'just happened' to be in the area & showed up within minutes. I watched installation, & sat talking to the pretty lady. The contract was on a tablet & I signed, 1 1/2 yr later, after many billing problems, I called & asked when my 2 yrs. was over. They told me I signed a "60 month" contract ! I told them to send me a copy, (which I did not get when signing up), It had a scribbled name that could be mine, 3 places, that were all different. So..., I was told 24 months, they switched to a 60 month... Read More
We were approached by a sales rep. named Raphael and oh did he ever promise us the world. We had an existing Vivint alarm system and he told us that Fluent would buy out our existing contract and provide us with a similar service for $20 a month less. Now who doesn't want to save $20 a month. We foolishly believed him and signed on. The equipment was installed and we thought everything was going to be good. Raf left us his phone number and email and told us to contact him any time. The next month Vivint is still billing us and we call them and Fluent still hasn't sent them the money for the buyout. We call Fluent and we get the old run around and we try to call the scammer Raphael and his... Read More
Sales representative lied and stated he was affiliated with current current home security company. It is understood that the contract states all the details but this is still a unethical business practice. Company did not contact with issues for billing for over three months no phone call email or letter.
I originally bought a system with Stryke which changed it's name to Fluent. Since last week ( 4 years into a 5 year overpriced contract) my alarm keeps getting a 103 comm error code which causes the alarm to go off every time it rains. I tried resetting the system to no avail. I contact customer service and press 3 for tech support. I am on hold for approx. 10 mintues only to learn I am not waiting for tech support like I thought but a customer service person. I tell her the problem and she puts me on hold again so SHE can call tech support and relay my problem. She then relays their answer, resetting the system, which if you read above I already did. She then tells me she is going to put... Read More
Fluent, used their scam to try and get my mother to change to their system. Their representative claimed to be from Honeywell the manufacturer of the Keypad and was representing her local alarm company whom he saw the sign in the yard and referred to. He said he was scheduling for her free alarm keypad upgrade since the old technology was causing problems with the monitoring and insinuated it was unreliable. There wouldn't be any charge for this, but upon further investigation we found this Fluent Company uses intimidation and deception to get older citizens to change to their service.
My husband signed up for services almost 4 years ago. At the time he was intoxicated and on medication so the salesman took advantage. It was installed when I got home and payment had been set up with my bank account which does NOT have my husband as a signatory. This made me angry so talked to the sales man. I expanded that we may lose our home as my husband had cancer and could not work. I asked what happen if we lose the house. The salesman told e we just needed to report it to the company and they would void the contract and approach the new owner about service. Guess what??? He lied. We lost our home about 8 months later and in the remaining 3 years we have paid for NOTHING... Read More
I agree about the misleading sales rep. They told my wife an I it was 12 month lock and then you could do month to month. It turns out the duration is 60 months. What a misrepresentation by the sales guy. Make sure you look at the fine print in the contract. Better yet, steer clear of them.