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7 Customer Reviews - see all comments
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Founded in 2018, Cove is a Utah-based home security company that offers its services to both residential and commercial properties. The company’s equipment has a simple DIY installation process and completely wireless connections that can be integrated to mobile and smart home devices. Their 24/7 monitoring service is offered as a subscription service instead of a contract.
- Limited Time Offer: 65% Off Equipment + Free HD Camera
- Wireless home security system
- 27-minute average installation time
- Flexible monthly subscriptions
- Professional home monitoring
- Lifetime equipment warranty
Latest Cove Reviews
Unless you have a small 1 bedroom apartment, don't get this system. Every day the system loses communication with different sensors and smoke detectors when they are only two rooms away. We had the panel replaced once with no improvement. I had many sensors purchased to cover the whole house but had to limit them to half. Only those close to the panel and we still get dropouts every day. The system has no range.
A quick glance at reviews at the BBB site will educate the consumer. The product quality is terrible. The majority of my equipment has failed after 2 years. Many false alarms. They cannot reset false alarms 24/7, so you better hope you are around to do it.
I had a pretty frustrating experience dealing with Cove, the security alarm company, and their sales representative, Rob Robert. I must say, I'm quite disappointed with how things turned out. So, Rob was the one who sold me the security system. He assured me that it would cover my entire warehouse, even though I sent him the layout beforehand. However, when I got the equipment installed, it was clear that the system fell short of what Rob had promised. It felt like either he didn't know the products well or he simply misled me to make a sale. To make matters worse, after hiring an installer and going through three weeks of trouble, I reached out to Cove's customer support multiple... Read More
Do not use this company! Nothing but a waste of time and money. We purchased last Fall 2022. Today June 2023 still do not have a functional system. Finally last January they agreed their panel needed to be replaced. Took 6 months! Guess what they can't get the "new" panel to work. We now know why. After telling us about backorders on the panels the panel we got has messages dating back to 2017. They are refusing to give us any money back on this garbage equipment that doesn't work.
Do NOT use this company.
Fix you motion sensors. I have had 3 since I bought my system. None have worked. You send them in a padded bag via regular fedex. If you put bubble wrap around them or used a solid box maybe they would get to me. I have tried to reach a manager about this problem but can't get past a customer service rep.
Tried to purchase a system but their website kept rejecting my attempts. Live chat and phone calls all went no where. God help you if you need their live chat to solve a problem. One of the worst customer service experiences I've had
Unreliable system. Frequently looses contact with monitoring station. Technical staff are unable to resolve problems. System is misrepresented as being compatible with homes in the San Francisco Bay Area. After installing system, I was informed that the system isn't compatible with condominiums and doesn't work in West Oakland, CA due to a "weak At&t mobile phone signal. Cove's support staff are offshore (foreign country). Customer service is friendly but completely unable to resolve problems. Today I'm ordering a SimplySafe system.