Rating: 8 / 10 (Excellent)
7 Customer Reviews - see all comments
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Founded in 2018, Cove is a Utah-based home security company that offers its services to both residential and commercial properties. The company’s equipment has a simple DIY installation process and completely wireless connections that can be integrated to mobile and smart home devices. Their 24/7 monitoring service is offered as a subscription service instead of a contract.

How Do We Rate Cove?

Breakdown

4.5/5
Equipment
4.0/5
Monitoring Options and Technology
4.0/5
Value
4.0/5
Contract/Subscription Flexibility

Our Overall Rating: 4 / 5 (Excellent)

Cove is a high-value, affordable home security option, on par with traditional security companies. The company offers customizable, DIY home security systems designed for easy installation, with a wide range of security products, including door/window sensors, motion detectors, cameras, and environmental monitoring devices. The system's DIY installation and customizable options make it suitable for a wide range of home security needs.

How does Cove work?

Equipment - 4.5 / 5

Cove Home Security offers a wide range of equipment designed to cover various aspects of home security:

Hub and Alarm Panel: The central hub connects all sensors to professional monitoring via Ethernet and 4G cellular. Arm, disarm, and control the system via the touchscreen alarm panel.

Eufy Indoor Cameras: Plug-and-play camera is ideal for monitoring kids and pets. It offers night vision, 2-way communication, and live streaming through the Cove Connect app, keeping you informed about your home at all times.

Eufy Outdoor Camera: This wireless camera features a solar panel for automatic recharging, providing HD video day or night, as well as motion detection technology, illuminating unwanted visitors and sending notifications to your phone.

Eufy Doorbell Camera: Monitor your front porch, chat with visitors, and get package notifications with this doorbell camera. The included Wi-Fi chime stores video clips and alerts you when the doorbell is pressed.

Motion Sensors: Detect human heat signatures, alerting you to intruders quickly. They’re pet-friendly, too.

Door/Window Sensor: Protect your home’s entry points with alerts when your doors and windows are opened.

Glass Break Sensor: Hear the frequency of cracking and shattering glass, giving your windows a second layer of protection.

Smoke Detector: Designed to catch smoke and rising temperatures early. If you’re not home to hear it, Cove calls the authorities for you.

Water Leak Detector: Find leaks and catch freezing temperatures.

Key Fob: Allows you to arm and disarm the system remotely without using the control panel.

Medical Alert Pendant: A wearable device that provides emergency assistance with the press of a button.

Installation
Professional
Self-Install (DIY)
Equipment Manufacturer
Climax Technology (Main manufacturer)
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 4 / 5

Cove Home Security offers flexible monitoring options, including professional and self-monitoring. Their professional monitoring is available 24/7, using cellular communication for enhanced reliability, and includes immediate emergency response through a UL-listed monitoring center. Cove’s systems are equipped with RapidSOS technology, enabling direct communication with emergency services for faster response times. The user-friendly Cove mobile app provides real-time alerts, remote system control, and video monitoring.
Monitoring Options
Professional Monitoring
Self Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
6
Monitoring Center Type
Outsourced
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Cove cost?

Contract/Subscription Flexibility - 4 / 5

Installation/ Activation Fee
$0.00
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
Canceling Your Service Plan. Excluding the obligations you owe to Cove to pay the price of the Product(s) you purchased before canceling your Service Plan during the Minimum Service Period (i.e. the Pay Later Option), if applicable, you may cancel your Service Plan at any time by canceling your subscription to the Service Plan by calling Cove at (855) 268-3669. All Service Plans require a minimum of 30 days verbal request of cancellation prior to the next billing date to assure cancellation of automatic payments. Cancellation requests submitted within the 30 day billing cycle will result in a final payment drawn from your account on your established auto-draft date. Once final payment has been drawn from your account, you will receive services 30 days from the last bill date. It is your responsibility to cancel services by requesting cancellation 30 days in advance of your next billing date. Step-by-step instructions are also available at support.covesmart.com. If you have fulfilled your applicable obligations, upon receiving your request to cancel, Cove will provide to you notice of termination of your Service Plan by email sent to the email address on file with Cove for your customer account. Your Service Plan, which includes Monitoring Services (as defined above), will terminate at the end of your current prepaid monthly subscription term. Upon termination of a Service Plan, Cove shall have no further obligation to provide the Services applicable to your Service Plan, and you shall have no further obligations to Cove except your obligation to pay any monies owed for Product(s) received and/or Services rendered but not paid for by you as of the date of termination. Subject to your obligations to pay the price of the Product(s) you purchased before cancelling your Service Plan during the Minimum Services Period (i.e. the Pay Later Option), if applicable, you may terminate your Service Plan for any reason or no reason by following the process set forth in this subsection. If you later choose to re-subscribe to a Service Plan, then you will receive the features, services, and/or benefits offered by Cove for that Service Plan at the time you re-subscribe, which may differ from those you received at the time you originally subscribed to that Service Plan before termination.
Warranty
1-Year on Materials + Workmanship

Technology Integrations

Technology Integration - 3.5 / 5

Cove’s technology integrates with Google Assistant and Amazon Alexa for voice control, enhancing convenience.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • Phone Call Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Geo-location Services

Home Automation

  • Unique User Codes

Cove Reputation

Reputation - 4 / 5

Trust Pilot Rating
4.3 out of 5
BBB Rating
B
Date Collected
2024-08-20
Year Founded
2018

Certifications & Associations

  • The Monitoring Association
  • Underwriter's Laboratory (UL)

Cove Summary

In Conclusion

When Cove home security says they have easy DIY installation, they mean it. The same goes for their 60-day risk-free trial, their lifetime warranty, and flexible cancellation policy. Bottom line: Cove offers the best value. Cove provides a flexible, reliable system without charging excessive prices and are as reliable as traditional companies in key areas of security. Their salespeople aren’t pushy, their customer support representatives are friendly and eager to help, and the response times from the monitoring center and the equipment is remarkably fast. Cove represents one of the best options for DIY installation home security systems for all these reasons and we expect the company to improve their technological capabilities in the future. Their accessible pricing structure provides consumers of most budgets the opportunity to have a high-quality home security system without having to break the bank. Their solid reputation for quality of service and customer support makes it easy for us to confidently recommend Cove for consumers’ home security needs.

Contact & Additional Information

Homepage URL
Company Phone
(855) 268-3669
Headquarters Address
14015 S Minuteman Dr., Draper, UT, 84020

Our Partner

70% Off + Free System + Free Indoor Camera

  • New Industry-First Software: Cove Stream
  • Live Feed Access on the Cove Panel & App
  • Two-way Communication thru the Touch Panel
  • Adjust Indoor Cameras from the Panel
  • Lifetime Equipment Warranty

Latest Cove Reviews

hicksrl

9/12/2023
Unless you have a small 1 bedroom apartment, don't get this system. Every day the system loses communication with different sensors and smoke detectors when they are only two rooms away. We had the panel replaced once with no improvement. I had many sensors purchased to cover the whole house but had to limit them to half. Only those close to the panel and we still get dropouts every day. The system has no range.


johnson.bradleym

8/30/2023
A quick glance at reviews at the BBB site will educate the consumer. The product quality is terrible. The majority of my equipment has failed after 2 years. Many false alarms. They cannot reset false alarms 24/7, so you better hope you are around to do it.


chunyingshi2020

8/16/2023
I had a pretty frustrating experience dealing with Cove, the security alarm company, and their sales representative, Rob Robert. I must say, I'm quite disappointed with how things turned out. So, Rob was the one who sold me the security system. He assured me that it would cover my entire warehouse, even though I sent him the layout beforehand. However, when I got the equipment installed, it was clear that the system fell short of what Rob had promised. It felt like either he didn't know the products well or he simply misled me to make a sale. To make matters worse, after hiring an installer and going through three weeks of trouble, I reached out to Cove's customer support multiple... Read More


taxlady518

6/27/2023
Do not use this company! Nothing but a waste of time and money. We purchased last Fall 2022. Today June 2023 still do not have a functional system. Finally last January they agreed their panel needed to be replaced. Took 6 months! Guess what they can't get the "new" panel to work. We now know why. After telling us about backorders on the panels the panel we got has messages dating back to 2017. They are refusing to give us any money back on this garbage equipment that doesn't work. Do NOT use this company.


josephrlipman

6/7/2023
Fix you motion sensors. I have had 3 since I bought my system. None have worked. You send them in a padded bag via regular fedex. If you put bubble wrap around them or used a solid box maybe they would get to me. I have tried to reach a manager about this problem but can't get past a customer service rep.


Steve C

5/5/2021
Tried to purchase a system but their website kept rejecting my attempts. Live chat and phone calls all went no where. God help you if you need their live chat to solve a problem. One of the worst customer service experiences I've had


Scott H

1/6/2021
Unreliable system. Frequently looses contact with monitoring station. Technical staff are unable to resolve problems. System is misrepresented as being compatible with homes in the San Francisco Bay Area. After installing system, I was informed that the system isn't compatible with condominiums and doesn't work in West Oakland, CA due to a "weak At&t mobile phone signal. Cove's support staff are offshore (foreign country). Customer service is friendly but completely unable to resolve problems. Today I'm ordering a SimplySafe system.