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Cove Home Security Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
7 Customer Comments & Reviews - see all comments
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Founded in 2018, Cove is a Utah-based home security company that offers its services to both residential and commercial properties. The company’s equipment has a simple DIY installation process and completely wireless connections that can be integrated to mobile and smart home devices. Their 24/7 monitoring service is offered as a subscription service instead of a contract.
 
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How is Cove rated?

Breakdown

3.9/5
Equipment
4.5/5
Monitoring Options and Technology
4.9/5
Value
4.4/5
Contract Flexibility

Overall Rating: 4.3 / 5 (Excellent)

Cove home security receives high marks from us because, although they are not the best in any one category, the company is remarkably consistent in the quality of their overall offerings. It provides all the industry-standard features in beautifully-designed equipment at affordable prices. Cove does away with contracts in favor of a subscription service that offers great flexibility for consumers. They also provide great proprietary features that improve response times and better integrate the system’s various components. Balancing cost, equipment quality, service features, and customer satisfaction, Cove is definitely one of the most noteworthy companies in the industry.

How does Cove work?

Equipment - 3.9 / 5

Though not the most technologically sophisticated system on the market, Cove gets it right where it counts. The installation and set up can be completed in a matter of minutes and company support resources such as video and FAQs in the unlikely event that consumers get stuck during the process. Cove’s most noteworthy features are their InstaText and LiveAssist services. InstaText is the main way Cove notifies all registered emergency contacts in the case an alarm goes off. Cove will immediately send a text message and an email with a link to a page where users can dismiss the alarm or request a dispatch. During this time, users could also receive a phone call if no response is given. LiveAssist is a feature that allows users to speak directly through the touch panel to the monitoring center or use the panel to request a dispatch. The LiveAssist service is available on demand their 24/7. Cove has its own private manufacturer for their technologies.
Installation
Self-Install (DIY)
Equipment Manufacturer
Cove
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Glass Break Protection
  • Motion Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 4.5 / 5

Cove has six monitoring centers across the US to ensure 24-hour protection for their customers. The redundant call centers, the state-of-the-art sensor equipment, and their “TripleTouch” communications (phone, LiveAssist, and InstaText) are the three pillars that keep Cove’s clients secure.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
6
Monitoring Center Type
Outsourced
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Cove cost?

Contract Flexibility - 4.4 / 5

Cove does not require consumers to sign a contract. Instead the company charges for their monitoring as a subscription service which consumers are free to cancel at any time. After building their personalized system, consumers will be asked if they wish to pay for the equipment up-front or include it as part of their subscription payments for 36 months. If the former is chosen, clients will, of course, pay more initially, but the monthly payments will be less. After that decision, consumers will choose between the Basic or Plus plans. Considering the difference is just $10, or about $0.33 cents a day, for the useful technology integration features and the lifetime warranty, we would recommend choosing Cove Plus. The Touch Panel costs $184 while the individual sensors range from $15 to $50. Cove also offers one free YI indoor camera, with additional ones costing $59. Cove has a risk-free trial period of 60 days, money back guaranteed.
Monthly Fee (min)
$14.99
Monthly Fee (max)
$34.99
Number of Available Packages
4
Installation/ Activation Fee
$0.00
Equipment Starting Cost
$184.00
Contract Required
Minimum Contract Length
0 months
Cancellation Policy
You may cancel your Service Plan at any time by cancelling your subscription to the Service Plan in your customer portal at www.covesmart.com/myaccount or by calling Cove at 855-268-3669. Step-by-step instructions are also available at support.covesmart.com. Upon receiving your request to cancel, Cove will provide to you notice of termination of your Service Plan by email sent to the email address on file with Cove for your customer account. Your Service Plan, which includes Monitoring Services (as defined below), will terminate at the end of your current prepaid monthly subscription term. There are no termination fees.
Warranty
Lifetime

Technology Integrations

Technology Integration - 4.2 / 5

Cove’s system can be integrated with many modern devices but to do to this, clients must be subscribed to Cove Plus. The system supports Google Home and Amazon’s Alexa, as well as smartphones and tablets through cellular networks and mobile apps for iOS and Android. Clients can also request to add multiple user codes for friends, family, and other emergency contacts.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • Phone Call Alerts
  • iPhone App
  • Android App
  • Email & Text Alerts
  • Remote Arm/Disarm

Home Automation

  • Unique User Codes

Cove Reputation

Reputation - 4.2 / 5

Having been founded in 2018, Cove has fostered an impressive reputation in a short time. It has received high praise from companies like TrustPilot, Best Company, and PCMag. It has also received certifications from TMA, UL, and BBB. Aside from their service, Cove’s reputation is due to their excellent customer support. The company offers live chat support Monday thru Friday from 9 am to 6 pm and a toll-free support line from 8 am to 6 pm. After hours technical support is available until 9 pm.
Trust Pilot Rating
4.9 out of 5
BBB Rating
A+
Number of BBB Positive Reviews
0
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
1
Date Collected
2021-04-14
Year Founded
2018

Certifications & Associations

  • The Monitoring Association
  • Underwriter's Laboratory (UL)

Cove Summary

In Conclusion

When Cove home security says they have easy DIY installation, they mean it. The same goes for their 60-day risk-free trial, their lifetime warranty, and flexible cancellation policy. Bottom line: they are honest brokers with good integrity. Their salespeople aren’t pushy, their customer support representatives are friendly and eager to help, and the response times from the monitoring center and the equipment is remarkably fast. Cove represents one of the best options for DIY installation home security systems for all these reasons and we expect the company to improve their technological capabilities in the future. Their accessible pricing structure provides consumers of most budgets the opportunity to have a high-quality home security system without having to break the bank. Their solid reputation for quality of service and customer support makes it easy for us to confidently recommend Cove for consumers’ home security needs.

Contact & Additional Information

Homepage URL
https://www.covesmart.com/
Company Phone
(855) 268-3669
Headquarters Address
14015 S Minuteman Dr., Draper, UT, 84020

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7 Customer Comments & Reviews

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hicksrl
9/12/2023
Unless you have a small 1 bedroom apartment, don't get this system. Every day the system loses communication with different sensors and smoke detectors when they are only two rooms away. We had the panel replaced once with no improvement. I had many sensors purchased to cover the whole house but had to limit them to half. Only those close to the panel and we still get dropouts every day. The system has no range.

johnson.bradleym
8/30/2023
A quick glance at reviews at the BBB site will educate the consumer. The product quality is terrible. The majority of my equipment has failed after 2 years. Many false alarms. They cannot reset false alarms 24/7, so you better hope you are around to do it.

chunyingshi2020
8/16/2023
I had a pretty frustrating experience dealing with Cove, the security alarm company, and their sales representative, Rob Robert. I must say, I'm quite disappointed with how things turned out. So, Rob was the one who sold me the security system. He assured me that it would cover my entire warehouse, even though I sent him the layout beforehand. However, when I got the equipment installed, it was clear that the system fell short of what Rob had promised. It felt like either he didn't know the products well or he simply misled me to make a sale. To make matters worse, after hiring an installer and going through three weeks of trouble, I reached out to Cove's customer support multiple... Read More

taxlady518
6/27/2023
Do not use this company! Nothing but a waste of time and money. We purchased last Fall 2022. Today June 2023 still do not have a functional system. Finally last January they agreed their panel needed to be replaced. Took 6 months! Guess what they can't get the "new" panel to work. We now know why. After telling us about backorders on the panels the panel we got has messages dating back to 2017. They are refusing to give us any money back on this garbage equipment that doesn't work. Do NOT use this company.

josephrlipman
6/7/2023
Fix you motion sensors. I have had 3 since I bought my system. None have worked. You send them in a padded bag via regular fedex. If you put bubble wrap around them or used a solid box maybe they would get to me. I have tried to reach a manager about this problem but can't get past a customer service rep.

Steve C
5/5/2021
Tried to purchase a system but their website kept rejecting my attempts. Live chat and phone calls all went no where. God help you if you need their live chat to solve a problem. One of the worst customer service experiences I've had

Scott H
1/6/2021
Unreliable system. Frequently looses contact with monitoring station. Technical staff are unable to resolve problems. System is misrepresented as being compatible with homes in the San Francisco Bay Area. After installing system, I was informed that the system isn't compatible with condominiums and doesn't work in West Oakland, CA due to a "weak At&t mobile phone signal. Cove's support staff are offshore (foreign country). Customer service is friendly but completely unable to resolve problems. Today I'm ordering a SimplySafe system.

Our Partner
  • Limited Time Offer: 65% Off Equipment + Free HD Camera
  • Wireless home security system
  • 27-minute average installation time
  • Flexible monthly subscriptions
  • Professional home monitoring
  • Lifetime equipment warranty


 

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