ADT Home Security Review
ConsumersAdvocate.org
249 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
ADT is a leading provider of security, automation, and smart home solutions serving consumer and business customers through more than 300 locations, 9 monitoring centers, and the largest network of security professionals in the United States. The company offers many ways to help protect customers by delivering lifestyle-driven solutions via professionally installed, do-it-yourself, mobile, and digital-based offerings for residential, small business, and larger commercial customers. ADT is located in Boca Raton, Florida. For this review, we will be focusing exclusively on ADT's professionally installed residential home security systems.
Are you a customer of ADT Home Security?
Submit a comment and tell other people about your experience!
Customer Comments
Loading Reviews ...
How ADT is number 1 I have no clue!? Please do not waste your time the customer service is terrible and the fees are u ethical they also have 3rd parties they use and the third party companies do charge insane prices of you move or need to make a payment arrangement
1 People found this helpful.
My husband had a brain tumor and two surgeries. I suspected in his great confusion, he had disconnected the ADT cord. I called Tech support and even with pictures, she couldnt help me. Instead she told me to go up to the atic and also on a ladder in the closet to disconnect the ether net cord.(I am 65) Neither worked, She told me I would need a technician to come out without mentioning how expensive it woould be. I agreed to have him come. He PICKED THE PLUG UP OFF THE FLOOR AND PLUGGED IT IN AND CHARGED ME 125.00! that is pretty sad especially under my present circumstances with dr bills and a vey ill husband, I know there are probably no exceptions but I think human compassion and... Read More
1 People found this helpful.
When ADT made their sales pitch to us, we were assured that our current SkyBell doorbell camera would be compatible. We agreed to sign up because the company we had at the time was not reliable in providing us continuous service, which we are definitely required to have. Then I learned that just weeks before I called to see why the camera did not work, I was told that policy had changed, and I would have to use an ADT camera that was very expensive. I signed with adt because I was a previous customer and I trusted them. When I complained. I was advised my contract was not based on the sales pitch or the product. Be that as it may, the pitch was effective in signing the contract. At the... Read More
1 People found this helpful.
We have 3 cameras and today a delivery driver crashed into our garage door, damaged our car and in total did well over $3000.00 in damage. The cameras captured nothing, only a parked delivery van after the accident. ADT says the system was rebooting or capturing the moment before the accident. This is cheap low budget system that needs lots of programing to operate properly....It has way to-many programing options...and it's very confusing....The staff at ADT is excellent but the equipment needs to be simplified....The cameras miss a lot if they're not programed properly...and not every installer understands this....
1 People found this helpful.
I am having to move my business out of my current location due to the virus. I do not have a new location for this business, so it will most likely permanently close. They are saying I have to pay $1914 to finish out my contract. I do not have that to pay from a permanently closed business. They said I could relocate to a new place to avoid that fee. I said I might find a new temporary place for the business where I could relocate it eventually, but I have no idea where or when. They said to relocate to that new temporary place, I have to sign a NEW three year contract. It won't even be a three year lease, which means I'll have to pay another $2k once I move out of that place or sign... Read More
1 People found this helpful.
I just had a horrible experience with the ADT home installation technician. I was told that they would come out to do a home assessment and I could choose to install that day or not and I would be refunded my $99 installation fee. Sounds simple, right? After their assessment, they quoted me $10,000 for equipment and $59.99/mo for their monitoring service (Whoa!). Sound like something you would want a moment to consider, right? Well, then begins the hour-long high pressured sales tactics (or as they would phrase it - helping you to get a good deal for home protection). Ultimately they lowered the equipment fees to $2000 and $38.99/mo for the monitoring service (why not just offer... Read More
1 People found this helpful.
We had the ADT system installed by SafeStreets- after 2 days, we decided to cancel as we did not like the 3-year contract. After canceling, I heard nothing for weeks- I reached out again and they had given me the wrong email address to send my cancellation letter to. They said they would honor my cancellation within the 3 day period because it was their fault that they had told me the wrong email. After the system was taken from my home, I called again to see when I would get my refund ($397.74)- the woman on the phone told me that I would have to pay thousands of dollars because I had canceled my contract. I explained to her that I canceled within the 3 day grace period and SafeStreets... Read More
1 People found this helpful.
Never been lied to like this. Horrible Customer Service. My panic alarm has went off twice with ADT and cost me both times. First time I was on vacation and told ADT if anything happens call this number and not the police. Nope they call the police for a false panic alarm went off. I had to pay for it with not financial support from ADT. I was still under contract so I let it go. It happened again 2 years later. I called ADT on 7/7/2019 to cancel services due to panic false alarm fee from City of Houston. I spoke with rep from cancellation department who pushed to have an ADT Tech confirm system is functional and didn't caused the error. I said okay. After Tech reviewed system, I called... Read More
1 People found this helpful.
Whatever you do, avoid this company like the plague. I have used them for ten years, and even signed up my elderly parents for a system as well. They constantly increase their fees and do little to notify you of the changes. Every time they raised their fees, I would call them and attempt to cancel. Each time, they reduced my fee to the original agreed upon price of $25/mo. Even though I found the service wanting, I felt there was enough value to keep it at that rate. However, they had continually increased my parents' bill. I was made aware of this when they cancelled the credit card that was being auto billed for the service. They were being charged over $60/mo for the same... Read More
1 People found this helpful.
Had ADT home security installed June 2019. Installers were professional, but tried to provide items beyond the agreed sale. Sales offered a free camera but failed to tell us about the expensive monthly service fee. Monthly bill was supposed to be about $45 but has been about $55. Have had to call in every month for an adjustment. ADT representatives have been condescending and rude. Will never have ADT in another home.
1 People found this helpful.
Top Rated
Our Partner
Home Security Systems Starting at $28.99/Month
- Real-time video surveillance from virtually any device
- Offers the latest Google Nest* products: Nest Cams,* doorbells, sensors & more
- Smart home automation & life safety products
- 24/7 alarm monitoring
- Professional installation
