ADT Monitored Home Security Review


Rating: 8.6 / 10 (Excellent)
88 Customer Comments & Reviews - see all comments
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ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.

How is ADT Monitoring rated?

Breakdown

9/10
Equipment
10/10
Monitoring
10/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.6 / 10 (Excellent)

With over 140 years of experience, ADT is one of the most popular and dependable security providers in the nation, covering both homes and businesses in the United States and Canada with reliable monitoring and top-notch home automation options. Their plans range from $36.99 to $58.99 with a $99 activation fee, and they require a 36-month minimum contract with applicable early cancellation fees. That being said, if you opt for ADT Monitored home security solutions remember to read the contract thoroughly before you commit. The equipment for these services is provided by Protect Your Home. Overall, the combination is reasonably priced and offers a wide range of dependable products and services that clients can customize to meet their needs.

How does ADT Monitoring work?

Equipment - 9 / 10

Protect Your Home's equipment scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and emergency alert button.
Installation
Professional
Equipment Manufacturer
Honeywell, GE, DSC
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button

Monitoring

Monitoring - 9.5 / 10

ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
6
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does ADT Monitoring cost?

Contract & Price - 7.5 / 10

ADT has four monitored security packages to choose from: basic, basic wireless, ADT Pulse, and ADT Pulse + Video. Their monthly fees are on the high side, from $36.99 to $58.99. They require a 36-month minimum contract. Additionally, in the event of early contract termination, ADT may ask the client to pay 70% of the monthly charges due for the balance of the first 36-months. They do offer a 6-month money back guarantee and a 90-day limited warranty for their products, but all in all a rather stringent pricing and contract policy.
Starting Price
$36.99
Max Price
$58.99
Number of Available Packages
4
Installation Fee
$99.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
Early termination by Customer, ADT may charge 90% of the monthly service charges due for the balance of the initial 36-month term.
Warranty
90 Days Limited Warranty

Contract & Price Fine Print

$99 installation fee for Basic Plan, for information on installation fees for Basic Wireless, ADT Pulse and ADT Pulse plus Video please call company

Technology Integrations

Technology Integration - 8 / 10

Protect Your Home's security equipment offers solid technology integration in comparison to other providers. With features like email and text alerts, live surveillance, and remote arm/disarm, functions you can access through their solid iPhone and Android apps.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

ADT Monitoring Reputation

Reputation - 9.5 / 10

ADT cares about providing home and business owners with valuable security information, offering automation, home security, and health resources on their site. The company is certified by Underwriter's Laboratory, Factory Mutual, Electronic Security Association and the New York City Fire Department.
Trust Pilot Rating
3.3 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
214
Date Collected
2017-08-17
Year Founded
1890

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department

Contact & Additional Information

Company Phone
(800) 229-8305
Headquarters Address
1 Town Center Rd., Boca Raton, FL, 33486
Mailing Address
1 Town Center Rd., Boca Raton, FL, 33486

What We’re Hearing From Our Readers
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Customer Comments

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P
Palmo
Indianapolis, Indiana
3/11/2015
ADT is the only company that has responded 100% of the time and the quickest out of the 6 different companies that I've had in my life, I have to honestly say ADT is the very Best!!
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L
Leslie K
Los Angeles, California
1/22/2015
i scheduled an appointment based on sales person's assurance that i would have to pay approx. $50 monthly and would have a $750 credit on necessary equipment when they installed system. the technician arrived a couple days later and a few minutes into the conversation asked me if I had been robbed or my house had been broken into. When I said "no why are you asking that?" he responded that there had been many break-ins in my neighborhood. Pretty much the opposite of what all my new neighbors told me. When my dogs started barking and I joked about my live-in alarm systems he responded by telling me about people funding their dogs dead after break ins. After 2 hours waiting to go over... Read More
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T
Tom M
Kennewick, Washington
1/12/2015
I live far out in the country and response time is quite a while for the local sheriff's patrol. My decision was to go with a well known brand of security. Our neighborhood has been experiencing quite a bit of theft and tampering with equipment outside and I felt that with that going on I had better get a good security system from a good company. The salesman that sold me the system was great ...and installation was prompt...the techs that came to my home were very congenial and thorough . Then in two or three days my wife lost her security remote key fob. I called first the techs and asked about getting another and was routed to ADT central and told that another fob would be 200... Read More
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E
Ed L
Salisbury, Maryland
6/26/2015
We have been with ADT for 25 years and not once have they ever contacted us or checked on us or the system. The first time the system activated no one responded. All they seem to be good at is cashing the check. We are replacing them.
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J
Jaden.O
Atlanta, Georgia
6/8/2015
ADT Totally protects my home
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A
Alejandro G
Los Angeles, California
12/16/2015
Their customer service does not meet my customer expectations. I have had the same problem with my alarm 3 times in a row within a month, and every time I call ADT I am told the same thing: That they will send someone in 5 to 7 days -- really??? 5 to 7 days???? really??? so what happens if some one breaks into my home during those days? All I expect from the ADT is come fix Their technical problem in a prompt manner, the same day or the next day! Is that too much too ask? and if it isn't too much to ask, then ADT is definitely for you.
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W
Wiola
Caldwell, New Jersey
11/11/2015
ADT is not providing the service, they outsource the services to other companies. As a result, nobody knows who you are and when problems arise, there is nobody to speak with you. You run in circles, and ADT does not want to discuss anything with you because they tell you to contact so and so. The equipment is outdated, large, visible and ugly; It does not fit in the modern home. Customer service is rude and lacks knowledge.
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S
Shawn S
Medina, Ohio
8/20/2015
ADT is a great system until something happens. And workers in my house working on my air-conditioning and heating system. The carbon monoxide detector went off in the fire department was called through the ADT system. After two hours and for department finally be carried out with the source of the leak was as well as the gas company. They recommended that we contact for security company ADT and have a service on the carbon monoxide system. After contacting ADT service and notifying them that we have had multiple carbon dioxide alerts that we needed a technician out to look at the system. They told us to send out a technician two hours. No technician showed up now after hours they claim... Read More
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M
michael m
Alachua, Florida
8/18/2015
I was on hold for over 35 minutes to find out why the tech has not arrived to service our equipment which frequently fails and leaves us with no monitoring service. Reported 10 days ago and yesterday was first available appointment. They postponed until today between 12 and five. Now said it could be as late as 8 PM. Now want to reschedule for next available which won't be until next week. And, they increased our monthly fee a few months after I paid to have new equipment installed last year and was told I was locked in for 2 years. We had been paying a monthly fee for a service contract for years and then said they could no longer get parts for our old system. Of course we had to PAY... Read More
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K
Karen O
Palmdale, California
7/8/2015
I had them for several years. Had the mobile app as well. It was the mobile app that would make me realize when ADT would lose connection to their cell tower because the mobile app could not connect to the unit. I would call and the first available appointment they would have would be 10 days. The system would go down approx. every 3 months. Customer service is totally rude when you call in to report a problem. Technical support folks know less about the system than I did. They use outdated radio transmitters that send the signal to a tower and these radio transmitters would fail to do so. So if someone breaks into your house, ADT would be the last one to know. The Siren goes off in the... Read More
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8.6 / 10
  • Fantastic Offer - Limited Time Only. 
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