ADT Monitored Home Security Review


Rating: 8.6 / 10 (Excellent)
86 Customer Comments & Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. 
Learn more.
ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.

How is ADT Monitoring rated?

Breakdown

9/10
Equipment
10/10
Monitoring
10/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.6 / 10 (Excellent)

With over 140 years of experience, ADT is one of the most popular and dependable security providers in the nation, covering both homes and businesses in the United States and Canada with reliable monitoring and top-notch home automation options. Their plans range from $36.99 to $58.99 with a $99 activation fee, and they require a 36-month minimum contract with applicable early cancellation fees. That being said, if you opt for ADT Monitored home security solutions remember to read the contract thoroughly before you commit. The equipment for these services is provided by Protect Your Home. Overall, the combination is reasonably priced and offers a wide range of dependable products and services that clients can customize to meet their needs.

How does ADT Monitoring work?

Equipment - 9 / 10

Protect Your Home's equipment scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and emergency alert button.
Installation
Professional
Equipment Manufacturer
Honeywell, GE, DSC
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button

Monitoring

Monitoring - 9.5 / 10

ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
6
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does ADT Monitoring cost?

Contract & Price - 7.5 / 10

ADT has four monitored security packages to choose from: basic, basic wireless, ADT Pulse, and ADT Pulse + Video. Their monthly fees are on the high side, from $36.99 to $58.99. They require a 36-month minimum contract. Additionally, in the event of early contract termination, ADT may ask the client to pay 70% of the monthly charges due for the balance of the first 36-months. They do offer a 6-month money back guarantee and a 90-day limited warranty for their products, but all in all a rather stringent pricing and contract policy.
Starting Price
$36.99
Max Price
$58.99
Number of Available Packages
4
Installation Fee
$99.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
Early termination by Customer, ADT may charge 90% of the monthly service charges due for the balance of the initial 36-month term.
Warranty
90 Days Limited Warranty

Technology Integrations

Technology Integration - 8 / 10

Protect Your Home's security equipment offers solid technology integration in comparison to other providers. With features like email and text alerts, live surveillance, and remote arm/disarm, functions you can access through their solid iPhone and Android apps.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

ADT Monitoring Reputation

Reputation - 9.5 / 10

ADT cares about providing home and business owners with valuable security information, offering automation, home security, and health resources on their site. The company is certified by Underwriter's Laboratory, Factory Mutual, Electronic Security Association and the New York City Fire Department.
Trust Pilot Rating
3.3 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
214
Date Collected
2017-08-17
Year Founded
1890

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department

Contact & Additional Information

Company Phone
(800) 229-8305
Headquarters Address
1 Town Center Rd., Boca Raton, FL, 33486
Mailing Address
1 Town Center Rd., Boca Raton, FL, 33486

Leave a comment for ADT Monitored Home Security
Minimum 2-3 sentences.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

86 Customer Comments & Reviews

Loading Reviews ...
K
Karen O
Palmdale, California
7/8/2015
I had them for several years. Had the mobile app as well. It was the mobile app that would make me realize when ADT would lose connection to their cell tower because the mobile app could not connect to the unit. I would call and the first available appointment they would have would be 10 days. The system would go down approx. every 3 months. Customer service is totally rude when you call in to report a problem. Technical support folks know less about the system than I did. They use outdated radio transmitters that send the signal to a tower and these radio transmitters would fail to do so. So if someone breaks into your house, ADT would be the last one to know. The Siren goes off in the... Read More


E
Ed L
Hebron, Maryland
6/26/2015
We have been with ADT for 25 years and not once have they ever contacted us or checked on us or the system. The first time the system activated no one responded. All they seem to be good at is cashing the check. We are replacing them.


B
bella d
Tacoma, Washington
6/25/2015
if its up to ADT I'm sure this review wouldn't make it in the list of reviews. Buyer Beware of the Switch and Bait ADT quotes to you over the phone. had the installer come out to install and wanted (as per ADT request charges) 899.00 more that what was quoted by ADT representative when making the appt. Thank God i didn't give her my Credit Card number as she wanted prior to me talking with the installer first. ADT is a rip off sorry to say and its not a sour response, i just don't like being taking advantage of. please check with the installer before you give ADT any kind of money. i don't like to see anyone being taking advantage of esp. other senior citizens like me...


J
Jaden.O
Atlanta, Georgia
6/8/2015
ADT Totally protects my home


S
Sandra H
Portland, Oregon
4/15/2015
My sister worked for ADT for several years. All of our family had home security systems and were very satisfied. Highly recommend ADT for home security.


J
John L
Nashville, Illinois
4/7/2015
I like ADT


T
Timmy q
Paw Paw, Michigan
3/20/2015
This is great now I can leave my house and not worry


R
Robert L
3/18/2015
Terrible customer service but generally dependable equipment. System went down, called ADT made a repair appointment. No one came out. Called the following day and they had no record of my call or the set appointment. Very disappointing. Changing companies.


P
Palmo
Indianapolis, Indiana
3/11/2015
ADT is the only company that has responded 100% of the time and the quickest out of the 6 different companies that I've had in my life, I have to honestly say ADT is the very Best!!


I
Isander N
2/10/2015
Worst customer service. Monitoring center never call for alarms. Service department schedule appointments and never show-up. Previously was a Devcon user and never had the problems that I have with ADT. They are only interested on how will take more money from you on every opportunity. Looking for a real monitoring service company.



Top Rated
Our Partner
8.6 / 10
  • ADT's monitoring is the most trusted & popular in the US
  • Get it installed by a pro - save time, don't risk doing it wrong
  • Remote Arm/Disarm With Mobile App to Stay Connected
  • 3-year term. 2-year term (in California)
  • Website doesn't show pricing, call 866-946-7173
  • Qualification: 600+ credit score