ADT Monitored Home Security Review
86 Customer Comments & Reviews - see all comments
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ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.
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86 Customer Comments & Reviews
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I had them for several years. Had the mobile app as well. It was the mobile app that would make me realize when ADT would lose connection to their cell tower because the mobile app could not connect to the unit. I would call and the first available appointment they would have would be 10 days. The system would go down approx. every 3 months. Customer service is totally rude when you call in to report a problem. Technical support folks know less about the system than I did. They use outdated radio transmitters that send the signal to a tower and these radio transmitters would fail to do so. So if someone breaks into your house, ADT would be the last one to know. The Siren goes off in the... Read More
We have been with ADT for 25 years and not once have they ever contacted us or checked on us or the system. The first time the system activated no one responded. All they seem to be good at is cashing the check. We are replacing them.
if its up to ADT I'm sure this review wouldn't make it in the list of reviews. Buyer Beware of the Switch and Bait ADT quotes to you over the phone. had the installer come out to install and wanted (as per ADT request charges) 899.00 more that what was quoted by ADT representative when making the appt. Thank God i didn't give her my Credit Card number as she wanted prior to me talking with the installer first. ADT is a rip off sorry to say and its not a sour response, i just don't like being taking advantage of. please check with the installer before you give ADT any kind of money. i don't like to see anyone being taking advantage of esp. other senior citizens like me...
ADT Totally protects my home
My sister worked for ADT for several years. All of our family had home security systems and were very satisfied. Highly recommend ADT for home security.
I like ADT
This is great now I can leave my house and not worry
Terrible customer service but generally dependable equipment. System went down, called ADT made a repair appointment. No one came out. Called the following day and they had no record of my call or the set appointment. Very disappointing. Changing companies.
ADT is the only company that has responded 100% of the time and the quickest out of the 6 different companies that I've had in my life, I have to honestly say ADT is the very Best!!
Worst customer service. Monitoring center never call for alarms. Service department schedule appointments and never show-up. Previously was a Devcon user and never had the problems that I have with ADT. They are only interested on how will take more money from you on every opportunity. Looking for a real monitoring service company.
- ADT's monitoring is the most trusted & popular in the US
- Get it installed by a pro - save time, don't risk doing it wrong
- Remote Arm/Disarm With Mobile App to Stay Connected
- 3-year term. 2-year term (in California)
- Website doesn't show pricing, call 866-946-7173
- Qualification: 600+ credit score