ADT Monitored Home Security Review


Rating: 8.6 / 10 (Excellent)
87 Customer Comments & Reviews - see all comments
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ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.

How is ADT Monitoring rated?

Breakdown

9/10
Equipment
10/10
Monitoring
10/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.6 / 10 (Excellent)

With over 140 years of experience, ADT is one of the most popular and dependable security providers in the nation, covering both homes and businesses in the United States and Canada with reliable monitoring and top-notch home automation options. Their plans range from $36.99 to $58.99 with a $99 activation fee, and they require a 36-month minimum contract with applicable early cancellation fees. That being said, if you opt for ADT Monitored home security solutions remember to read the contract thoroughly before you commit. The equipment for these services is provided by Protect Your Home. Overall, the combination is reasonably priced and offers a wide range of dependable products and services that clients can customize to meet their needs.

How does ADT Monitoring work?

Equipment - 9 / 10

Protect Your Home's equipment scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and emergency alert button.
Installation
Professional
Equipment Manufacturer
Honeywell, GE, DSC
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button

Monitoring

Monitoring - 9.5 / 10

ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
6
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does ADT Monitoring cost?

Contract & Price - 7.5 / 10

ADT has four monitored security packages to choose from: basic, basic wireless, ADT Pulse, and ADT Pulse + Video. Their monthly fees are on the high side, from $36.99 to $58.99. They require a 36-month minimum contract. Additionally, in the event of early contract termination, ADT may ask the client to pay 70% of the monthly charges due for the balance of the first 36-months. They do offer a 6-month money back guarantee and a 90-day limited warranty for their products, but all in all a rather stringent pricing and contract policy.
Starting Price
$36.99
Max Price
$58.99
Number of Available Packages
4
Installation Fee
$99.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
Early termination by Customer, ADT may charge 90% of the monthly service charges due for the balance of the initial 36-month term.
Warranty
90 Days Limited Warranty

Technology Integrations

Technology Integration - 8 / 10

Protect Your Home's security equipment offers solid technology integration in comparison to other providers. With features like email and text alerts, live surveillance, and remote arm/disarm, functions you can access through their solid iPhone and Android apps.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

ADT Monitoring Reputation

Reputation - 9.5 / 10

ADT cares about providing home and business owners with valuable security information, offering automation, home security, and health resources on their site. The company is certified by Underwriter's Laboratory, Factory Mutual, Electronic Security Association and the New York City Fire Department.
Trust Pilot Rating
3.3 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
214
Date Collected
2017-08-17
Year Founded
1890

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department

Contact & Additional Information

Company Phone
(800) 229-8305
Headquarters Address
1 Town Center Rd., Boca Raton, FL, 33486
Mailing Address
1 Town Center Rd., Boca Raton, FL, 33486

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87 Customer Comments & Reviews

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C
C B
Baton Rouge, Louisiana
1/24/2017
I have been a loyal ADT customer without any complaints until now. My home flooded in August 2016. Since we're restoring our home, my husband felt it would be a great time to update our services. ADT has been sending information that was appealing. We received 3 different prices within an hour, being transfer from sales to customer loyalty then being disconnected. The price ranged from $500 to $181 due at signing and $40 plus a month. AT&T rescheduled my appointment to activate land line, so I had to reschedule ADT. They were aware of the changes, when the technician arrived, our price changed from the lower price to the middle price because they said Representative made a mistake... Read More


M
Michael G
Kennebunk, Maine
1/22/2017
BE WARNED! Horrible service! Their 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the keypad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to still call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that ADT also... Read More


M
Michael G
Kennebunk, Maine
1/22/2017
BE WARNED! Horrible service! Their 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the keypad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to still call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that ADT also... Read More


M
Michael G
Kennebunk, Maine
1/22/2017
BE WARNED! Terrible service! ADT's 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the key pad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that they also... Read More


M
Michael G
Kennebunk, Maine
1/22/2017
BE WARNED! Horrible service! There 'call center' has typically consisted of incompetent people who have conflicting understandings of ADT protocols or no understanding of them at all. We recently had a false fire alarm and I keyed in the cancellation code within seconds. The alarm continued to sound in the house despite the fact that ADT operations center had received the cancellation notification. Despite the fact that they could see that we had cancelled the alarm at the key pad, according to ADT's Chris in Irving Texas, a "Team Leader", ADT policy is to call the local fire department and tell them that an alarm has been triggered.... but NOT tell the fire department that they also... Read More


M
Mary S
New Castle, Pennsylvania
1/16/2017
We have had ADT at three residents for 9 years. We have never had an incident so we don't know how good they are other than their signs being a deterrent. They have decided to eliminate their remotes (with verbal confirmation that the alarm is set). They think that their phone app does the job. It is very INCONVENIENT for the customer!! If you have a garage door opener and choose not to use the app, you must get out of your car and go in through the man door to set the alarm manually. Not a great company!!! We are currently shopping around with other security companies and considering ending our relationship with ADT. Our customer service experience was not good. Sell,... Read More


J
Jerrime
Norcross, Georgia
1/16/2017
My contract is almost over... It's been a terrible 3yrs with ADT. It's not worth the money.


D
Dana A
Orlando, Florida
1/9/2017
Have been with ADT for 7 years. Had a system upgrade to to pulse and added a camera to the system last year. Now after leaving a domestic issue was told I had an obligation to my contract and would be charges 682.00 for this since I would not transfer service to a rental. Very disappointed in ADT security and how they handle 7 year clients. Needless to say I won't be ever selecting them for a system when I eventually purchase another home. Here is the kicker the domestic issue I left who isn't on the contract or any of the paperwork was able to call in and get details about my account without the verbal security word to access the account. How's that for security? Shameful ADT.


K
kdunn
1/6/2017
I tried for 6 months to cancel my service. I had a fire...hit the alarm button and no one ever called me back. They said I had a level 2 system and needed a level 4 to continue my service...but only when I signed a new contract for another 2 years with a price increase. I was literally STALKED by ADT people at my house. When I called to report this the account rep stated that she had been stalked as well before and that was a great reason to keep the service. I said "really...I need to keep ADT to prevent me from being stalked by one of your people"...she said yes...Alex Harrison was the rep I spoke with. I had numerous people showing up at my house for my upgrade without scheduling... Read More


W
William I
Cypress, California
12/29/2016
I have ADT for 30 plus years. I have paid them over $18,000. Every window has an alarm and I have two motion sensors. Thieves broke into my house and must have spent hours ransacking the place. No alarm went out -- nothing! Don't use ADT. The sell you a false sense of security.



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8.6 / 10
  • ADT's monitoring is the most trusted & popular in the US
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  • Remote Arm/Disarm With Mobile App to Stay Connected
  • 3-year term. 2-year term (in California)
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