ADT Monitored Home Security Review


Rating: 8.6 / 10 (Excellent)
88 Customer Comments & Reviews - see all comments
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ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.

How is ADT Monitoring rated?

Breakdown

9/10
Equipment
10/10
Monitoring
10/10
Reputation
8/10
Contract & Price
8/10
Technology Integration

Overall Rating: 8.6 / 10 (Excellent)

With over 140 years of experience, ADT is one of the most popular and dependable security providers in the nation, covering both homes and businesses in the United States and Canada with reliable monitoring and top-notch home automation options. Their plans range from $36.99 to $58.99 with a $99 activation fee, and they require a 36-month minimum contract with applicable early cancellation fees. That being said, if you opt for ADT Monitored home security solutions remember to read the contract thoroughly before you commit. The equipment for these services is provided by Protect Your Home. Overall, the combination is reasonably priced and offers a wide range of dependable products and services that clients can customize to meet their needs.

How does ADT Monitoring work?

Equipment - 9 / 10

Protect Your Home's equipment scores high by providing professional installation and top-quality relocatable products that can be customized to fit your needs and the layout of your business or home. Their security systems include an event triggered alarm, live surveillance, an assortment of indoor and outdoor cameras, motion sensors, door and window sensors, recessed door sensors, glass break protection, and crash and smash protection for their control panel. They also provide environmental protection, such as carbon monoxide, flood, temperature change and smoke sensors, as well as a panic button and emergency alert button.
Installation
Professional
Equipment Manufacturer
Honeywell, GE, DSC
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button

Monitoring

Monitoring - 9.5 / 10

ADT offers unparalleled 24/7 cellular, broadband, and landline professional monitoring from six different monitoring centers located across the country. The physical equipment is provided by Protect Your Home and includes police, fire department, and medical dispatch options and their equipment comes with a 2-way intercom that allows you to contact one of their fast responders anytime you need assistance.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Landline
Number of Monitoring Centers
6
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does ADT Monitoring cost?

Contract & Price - 7.5 / 10

ADT has four monitored security packages to choose from: basic, basic wireless, ADT Pulse, and ADT Pulse + Video. Their monthly fees are on the high side, from $36.99 to $58.99. They require a 36-month minimum contract. Additionally, in the event of early contract termination, ADT may ask the client to pay 70% of the monthly charges due for the balance of the first 36-months. They do offer a 6-month money back guarantee and a 90-day limited warranty for their products, but all in all a rather stringent pricing and contract policy.
Starting Price
$36.99
Max Price
$58.99
Number of Available Packages
4
Installation Fee
$99.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
36 months
Cancellation Policy
Early termination by Customer, ADT may charge 90% of the monthly service charges due for the balance of the initial 36-month term.
Warranty
90 Days Limited Warranty

Contract & Price Fine Print

$99 installation fee for Basic Plan, for information on installation fees for Basic Wireless, ADT Pulse and ADT Pulse plus Video please call company

Technology Integrations

Technology Integration - 8 / 10

Protect Your Home's security equipment offers solid technology integration in comparison to other providers. With features like email and text alerts, live surveillance, and remote arm/disarm, functions you can access through their solid iPhone and Android apps.

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

ADT Monitoring Reputation

Reputation - 9.5 / 10

ADT cares about providing home and business owners with valuable security information, offering automation, home security, and health resources on their site. The company is certified by Underwriter's Laboratory, Factory Mutual, Electronic Security Association and the New York City Fire Department.
Trust Pilot Rating
3.3 out of 10
BBB Rating
A+
Number of BBB Positive Reviews
10
Number of BBB Neutral Reviews
4
Number of BBB Negative Reviews
214
Date Collected
2017-08-17
Year Founded
1890

Certifications & Associations

  • Underwriter's Laboratory (UL)
  • Factory Mutual (FM)
  • Electronic Security Association
  • New York City Fire Department

Contact & Additional Information

Company Phone
(800) 229-8305
Headquarters Address
1 Town Center Rd., Boca Raton, FL, 33486
Mailing Address
1 Town Center Rd., Boca Raton, FL, 33486

What We’re Hearing From Our Readers
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Customer Comments

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M
Magic J
, Michigan
5/28/2017
Terrible when it comes to moving your service to another location- they provide no advice on getting your equipment with you- want to charge $ 1000s for new equipment!
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D
Damon
Ventura, California
5/23/2017
They never show up, over-charge, use bait and switch tactics, lie, and are unethical
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Christopher S
Ventura, California
5/23/2017
This service is by far the worst. For the last year it has been an uphill battle trying to get the help and service I need for the 60.00 I pay per month. Each and every person I talk to has a different story and say something different. They have no integrity or service skills. They have no fallow up from the manger down to the sales people. I have tried to buy multiple items and services for the last year and they just can't get it going done or even try.
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F
Fernando
Los Angeles, California
5/1/2017
They do a bait and switch. very unethical. I cancelled my instalation because they prpmissed one thing on the phone but a week later when the tech showed up , nothing was invoiced and the try to sell it at an outrageous price, get it in writting before they show up to install.
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A
Ang
Indianapolis, Indiana
4/12/2017
ADT, has horrible customer service. I have been a loyal customer for 9 years. I up-graded to Pulse 2 years ago. The equipment is nothing but junk. You know it's bad when a technician comes out to look at the system and tells you so. Then when you complain all they want to do is charge you for another upgrade. Customer service employees are very rude that includes the so called loyalty specialist. Do yourself a favor and choice a different company.
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D
Debra W
Milledgeville, Georgia
3/30/2017
BEWARE..This is not an upstanding company. The representatives will tell you anything to get your money!! Read your contract thoroughly. Signed a 3-year contract instead of a 2-year as said by representative. Was told that I could move the service without penalty or costs. Now that I want to move just the monitoring service--not the system, as my new home already has a system. Anyway, I'm required to buy new security equipment, again--and extend the contract for 3 more years. Consumers beware!
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A
Antoinette C
Pine Bush, New York
3/17/2017
ADT was notified by phone that I was cancelling my service for an apartment building. I had been a loyal customer for 7+ years. I was not advised that I needed to cancel my service in writing. Obviously, I was not advised how to do that...mail? email? I provided the new owner's contact info. He planned to continue service. He contact ADT to switch service. ADT even sent a representative to the property to expand his service. ADT failed to get back to him. He advised ADT he no longer wanted service. Without actually notifying me, ADT continued to bill me for 6 months!!!!! We moved and my address changed. ADT refused to settle the dispute in any meaningful way. I would not advise using them.... Read More
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J
john
Hastings, Nebraska
3/14/2017
Very helpful in advising what we need it and what we wanted.
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F
flowerchild82883@yahoo.com
Brunswick, Ohio
2/28/2017
Scam artists, took money unauthorized totaling $2300 so far. Had to make fraud report with our bank.
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E
Enrique
Chicago, Illinois
2/22/2017
Very good service
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8.6 / 10
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