ADT Home Security Review
ConsumersAdvocate.org
249 Customer Comments & Reviews - see all comments
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ADT is a leading provider of security, automation, and smart home solutions serving consumer and business customers through more than 300 locations, 9 monitoring centers, and the largest network of security professionals in the United States. The company offers many ways to help protect customers by delivering lifestyle-driven solutions via professionally installed, do-it-yourself, mobile, and digital-based offerings for residential, small business, and larger commercial customers. ADT is located in Boca Raton, Florida. For this review, we will be focusing exclusively on ADT's professionally installed residential home security systems.
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Customer Comments
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We are totally dissatisfied with their service. We had a service repair man from their company attend to some problems we were having with the system and he was surly and rude. Also he went into our phone system to connect what he thought our alarm system needed to work and disconnected our first land line number without checking it or telling us. After he left our premises we discovered the malfunction and tried to contact ADT to help us and got no live response but only robotic receptions. Also had to call our telephone service for their repair and have to wait five or six days for a repair man to check it out at our home. The ADT man was really quite uncooperative. We have been... Read More
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Terrible phone response!!!! I want immediate response when my alarm goes off like BRINKS had
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I've had ADT for over 12 years and for the last five years the monthly premium has increased 5.5% per year or almost 27% for five years. I've had little technical issues other than (2) battery replacements. I've experienced a couple of billing problems but my primary complaint are the premium increases every year and customer service could use a little help too. I had rude or abrupt conversations with a couple of their agents.
I'm transitioning to Vivint Security Services. I'm locked-in for (5) years at almost the same premium as ADT.
It may be clichéd, but I think that ADT has become too big for their britches.
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Not a very good experience from ADT. Customer service blames you or your internet service for all of their system issues. I have 3 cameras in my home. One camera since May 15th consistently reports being offline (i get text messages). Previous to this date i rarely received "offline messages" . Since 12 midnight i have received 7 offline messages to my phone. Again, this has been going on since May 15th. I did all of the usual stuff, i reset the system, i unplugged the camera then plugged it back in to no avail. The customer service rep told me the camera is rebooting or updating, which is why i am receiving these messages. That is nonsensical. Why would this only occur with ONE... Read More
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ADT refused to reimburse the false alarm fine that I've been charged by the city, which was due to sensor malfunction. The same sensor tripped twice in the past 3 month and ADT claims that they cannot prove the sensor is malfunctioned. Customer services can do nothing but telling me to email the False Alarm Research department, because that department doesn't take phone calls but emails only. I emailed the False Alarm Research department several times, and I received the same reply every single time. Apparently, if you want to have reimbursement, ADT makes it impossible and does not want to talk to you directly. And ADT doesn't care at all if you have a false alarm. You'd better think... Read More
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Do not deal with this dishonest, sleazy company. ADT gave us a multi-page, very difficult to read contract when we installed the alarm 3 years ago. The print on the back is so light you need a magnifying glass to read it. The contract was for 3 years, but it renews automatically every 30 days once the contract has expired. According to the contract, a customer must give notice at least 30 days before the expiration if they do not want the contract to renew. The notice is given by calling a number on the front of the contract. We tried to give notice more than 30 days before the contract’s expiration and asked ADT to email us to confirm the contract would not renew. The email never came. We... Read More
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Getting tired of monitoring fees going up with every received statement.
Rik
Mount Dora, Florida
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We sold our NJ house where we had ADT. In March 2020, we called ADT to cancel service. At first, we did not realize we signed a 3 year contract with ADT and would be facing large penalties for cancelling the contract early. This was not good news to receive but we calmed down after ADT mentioned we could put a hold on our account until we close on our new house and we'd also receive a credit of almost $700 to upgrade or add components to the new house. We were very pleased with this and decided to pursue. Fortunately, we had already found our dream home and were under contract to buy it but our closing was scheduled for the end of May. When I set up the install at the new house, I... Read More
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Worst experience....camera doesn't work and service ticket cost $25. Then, ADT uses RING and have to pay an additional fee with RING to maintain video record. RING alone would cost $600 and save you $725 over a period of two years...bad customer service...try to call...
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I so wish I had found this website a year ago, when I entered this fateful, no good, horrible world of ADT. They are totally a bait and switch company. Not in a million years would I use them ever again. A year ago I signed a 3 year contract that cost me $2k for installation and equipment. Then I had to make a move to take care of a family member. In my naivete, I thought it would be a simple transfer of my contract and equipment to the new residence. Boy, was I ever wrong. Now, a new 3 year contract and $400 later, I have to deal with the ADT scoundrels for another 3 years. Did I mention the 2 hours I spent on the phone to get the transfer scheduled and was handed off to no less... Read More
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