ADT Monitored Home Security Review
87 Customer Comments & Reviews - see all comments
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ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.
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87 Customer Comments & Reviews
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Do NOT invest in ADT if you are in Bozeman, MT! My experience was that once the initial equipment installation was completed by their authorized dealer (Protect Your Home), the contract was turned over to ADT corporate. At that point, neither company would provide the service of additional sensor installation. Bad business model for relationship with corporate and authorized dealers. Customer Service was not helpful.
Loyal customer of 12 years.. never had issues until September. Alarm started beeping throughout day or night. . scared the daylights out of us. . called and they sent out a technician. upon arrival tech said phone line messed up to call phone co and btw you have had no connection for adt since May. so paying for nothing. Call rep who basically insulted me and said it was my fault. . Absolutely no refund for paying past few months and added I should've read the disclosure (which my husband signed up for services) 12 years ago that said I had to do test every month and I would've known I had no service 😡I told them cancel my service and they started offering free upgrade to wireless and 2... Read More
Marketing is EXTREMELY MISLEADING! Installers/Sales Guys were very informative and know their stuff BUT there is NO SUCH thing as a Monthly Payment between $36.99 to $58.99 and an activation fee of $99.00... Our Monthly charge with a 36 month contract will be $52.9,9 without cameras and some other bells & whistles... and an added charge of $191.00 for a Fire Alarm and Flashing Light with built in Siren. If we had gotten everything they offered we would have additional costs... instead of the advertised monthly highest charge of $58.99... HA The $53 seems pretty high for monitoring...
Do not trust anything the sales reps say. My husband got the run around for a week getting different answers from every person that answered the phones. Supposedly had approval from sales manager yet when my husband had a few questions about the quote they asked us to sign someone would tell him that corporate rejected the offer. Then he would get another quote from that person and so on an so forth. My husband has spent so much time on the phone causing him so much stress I should charge them for his time! ABSOLUTELY TERRIBLE SALES!!!!!!!
After nearly 2,000 in equipment sales in December of 2014, my alarm stopped working properly in June of 2017. Opened doors and other zones did not register with the keypad, alarms sounded for no reason and then inexplicably would return to a normal operation. After 3 visits a technician finally recommended the master CPU be replaced. A week later a tech showed up and had no notes as to the work to be performed. Although customer support was friendly and tried to be helpful (over the phone) a servicing technician was never told what was wrong and thus were unprepared to fix or replace parts of the system. The reason? Oh, according to ADT they had to first "build a case" to authorize... Read More
WORST COMPANY EVER. I have a security system with the company. I called and inquired about having security camera's added. The sales rep informed me it would cost 472.00 which I agreed . Had installed but found out I went into another 3Year contract . I contacted them they pulled phone records and they stated the rep didn't inform me nor the installer and there response is I should have read the paper work I was signing. Same paperwork I've signed after the numerous service calls . You've been warned
My husband and I just bought a home, ADT sent out SALES REPS to see if we wanted to continue service (the home already had the system from the previous owners) they told us they were NOT sales reps and that they make no commission they are "relocation managers" they also told us that anything that needed to be updated would be free, and when I asked then about the current motion detector because we have an indoor cat I was told that it would have to be at least 40 lbs and stand 4 feet tall to set it off. So we go ahead and schedule the setup, when the tech gets there he starts changing or our door sensors and keypad, he tells us that we shouldn't hook up the motion sensor because our cat... Read More
I have been an ADT Security customer since 1981 and have secured all 4 of my homes by ADT. The fourth home I purchased had an existing security system that was installed by the previous home owner. ADT told me that system could be updated by ADT and that a new system was not necessary. I have been dealing with noting but problems since I purchased the house 51/2 years ago. The latest problem was the door to the panel used to turn the system on or off is broken from the plastic to the panel being so old. The door to the panel just opened by itself because was shutting my front door to my home (I did not slam the front door) and the door to the alarm system was laying open when I... Read More
I have been dealing with these scam artists for two days. Be careful because they will "bait and switch" after you think you have it all settled. They add additional charges for "permitting". Make sure you check with your municipality to see if the permits are actually required. They were charging me and additional $132.10 for an electrical permit and alarm permit that is not required in my area. They apologetically removed those charges AFTER I questioned them on the permitting issue. My advice is to look elsewhere and get all your facts before or they will add fees not necessary for your alarm system.
Do not do business with Protect your home they will not tell you everything upfront their technician does not provide you correct solution to protect you they only provide solution which will get you to sign the contract so that they can hold you to the contract. They have installed an inadequate system which does not work for us and have not fixed it in the last 30days and are now providing a solution by charging us $800 for the system that did not work from the first day. When asked to cancel they said we will have to pay 75% of the contract value for cancellation very unhappy and feeling unsecured
- ADT's monitoring is the most trusted & popular in the US
- Get it installed by a pro - save time, don't risk doing it wrong
- Remote Arm/Disarm With Mobile App to Stay Connected
- 3-year term. 2-year term (in California)
- Website doesn't show pricing, call 866-946-7173
- Qualification: 600+ credit score