87 Customer Reviews - see all comments
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ADT is one of the most trusted home security companies in the U.S., with over 140 years of experience. Their home security systems can be monitored via app, and are fully customizable, featuring a variety of different options besides burglary protection, such as flood detection, and smoke and heat sensors. ADT Monitored systems can be controlled remotely via the ADT Pulse (R) app.
- ADT's monitoring is the most trusted & popular in the US
- Get it installed by a pro - save time, don't risk doing it wrong
- Remote Arm/Disarm With Mobile App to Stay Connected
- 3-year term. 2-year term (in California)
- Website doesn't show pricing, call 866-946-7173
- Qualification: 600+ credit score
Latest ADT Monitoring Reviews
1 week ago I agreed on the price I would pay monthly for the alarm service with ADT. The installer came today and the prices of what we had talked on the phone were very, very different, but the surprise was that when the installer came to my house she began to uninstall the existing alarm system and after all that she tells me that the price was different from the one I had agreed on by phone so therefore I canceled the service and had the old alarm system reconnected
We have been with ADT for 5 years now, we called today to let them we are moving and would need our service transferred. They said there would be an installation charge, ok fine, but offered us less equipment at a higher monthly charge!!! They said that cost is based on service not equipment, we want the same service we have now, no add ones. BS and if we want to cancel that will cost us $500!!! Why just because we want to move which by the way is in the same area, will cost us more and we have to get less equipment.
I just got rid of m ADT system. It was installed onOctober 1st and in the four months I had it, I had at least 14 service calls to fix broken or non-functioning equipment and more calls from them telling me that a window was open when it was not. The window in question has not been opened over 25 years. And every time they would call about my “open window”, it would make the alarm impossible to set because it required over-riding that window. I got a call from an ADT representative telling me they were receiving an alarm from my system. I was standing right next to the alarm when she called and I said “If the alarm was going off, shouldn’t I be hearing it.” She said “Absolutely”.... Read More
I was quoted between $1000 (with 2 cameras) -$500 (with no cameras) start up coast and $47 -$54 a month.. Absolutely over priced, compared to what the advertise. I've been shopping prices and they are priced wayyyyyyyyy higher then any other company out there
Just got the service Saturday and on Tuesday canceled,why because I got lied to.seen commercial saying camera was free but when he was at my home said it’s 300 for it,when called the supervisor told my husband,when she goes to buy a new car with bells and whistles there are hidden prices that you have to pay.that did it for us thank goodness we faxed the cancellation.1/16/18
This company sucks! They insisted that I needed an ugrade to my monitoring to wireless. They sent out a rep that changed my system to wireless. Well the sensor in my bedroom kept signaling that there was break in. The police came out 3 times, where I was charged for 3 false alarms. I called ADT to complain, they said that I had to pay for the false alarms and show them proof of payment to be reimbursed. They sent out their tech, that fixed the problem and I mailed them proof of payment for the false alarms. We went around and aroud with them sayig theey had to investigate the problem! What?! After 6 months of the back and forth, approximately, a supervisor tells me that they do not give... Read More
Since somewhere around 2003, I was proud to be an ADT customer until July 2017, I noticed that I had an illegitimate email address stored in my ADT pulse login user section and seems like every time I received an email alert that person did too, really an invasion of my privacy. I spoke to a manager when I located this deceitful email and asked her to run a check on my account to see if it was hacked, that was negative, and of course they believe that I left my account open and an irate boyfriend took advantage of the account, not a chance, I told her. This is what I believe happen - and please make note of this- i believe when the ADT installers came to install my camera, and after all... Read More
I’m not sure how this site is ranking ADT so high, but among many other things wrong with this company, ADT cameras do not pick up movement at night. I called ADT customer service and told the rep that thieves had broke into my car TWICE in the past five months. The ADT cameras are literally pointed directly at my car but there was absolutely no footage found by me or the police. The rep said that ADT cameras do not have night vision or infrared so the cameras cannot pickup movement at night. That is KEY INFORMATION that none of the ADT reps told me when they were so vigorously pushing there products and services. So, what you can do to make my “experience better” is actually... Read More
This company is absolutely unethical in its business practices. They attempt to keep you in a 3 year contract forever. Anything you do, including upgrading your system and paying for the upgrades when they are installed, starts a new 3 year contract and the only way out is to pay 75% of the remaining contract. There are much better options out there who do not base their business model on "pay us or you are trapped forever". They are like the Hotel California- you can check out any time you like but you can never leave. I am choosing to pay off the remainder of the contract rather than stay with such a scumbag of a company. Oh I am sure it was in the paperwork somewhere that a three... Read More
11/28/17, FYI, today I was informed the 3G/4G radio's ADT and it's Dealer's use, are failing due to AT&T disconnecting 3G/4G service. ADT won't tell you the truth but will lie to you for month's before they will tell the truth. And only after thousands of customer's complain. Former 21 year employee.
Do NOT invest in ADT if you are in Bozeman, MT! My experience was that once the initial equipment installation was completed by their authorized dealer (Protect Your Home), the contract was turned over to ADT corporate. At that point, neither company would provide the service of additional sensor installation. Bad business model for relationship with corporate and authorized dealers. Customer Service was not helpful.
Loyal customer of 12 years.. never had issues until September. Alarm started beeping throughout day or night. . scared the daylights out of us. . called and they sent out a technician. upon arrival tech said phone line messed up to call phone co and btw you have had no connection for adt since May. so paying for nothing. Call rep who basically insulted me and said it was my fault. . Absolutely no refund for paying past few months and added I should've read the disclosure (which my husband signed up for services) 12 years ago that said I had to do test every month and I would've known I had no service 😡I told them cancel my service and they started offering free upgrade to wireless and 2... Read More
Marketing is EXTREMELY MISLEADING! Installers/Sales Guys were very informative and know their stuff BUT there is NO SUCH thing as a Monthly Payment between $36.99 to $58.99 and an activation fee of $99.00... Our Monthly charge with a 36 month contract will be $52.9,9 without cameras and some other bells & whistles... and an added charge of $191.00 for a Fire Alarm and Flashing Light with built in Siren. If we had gotten everything they offered we would have additional costs... instead of the advertised monthly highest charge of $58.99... HA The $53 seems pretty high for monitoring...
Do not trust anything the sales reps say. My husband got the run around for a week getting different answers from every person that answered the phones. Supposedly had approval from sales manager yet when my husband had a few questions about the quote they asked us to sign someone would tell him that corporate rejected the offer. Then he would get another quote from that person and so on an so forth. My husband has spent so much time on the phone causing him so much stress I should charge them for his time! ABSOLUTELY TERRIBLE SALES!!!!!!!
After nearly 2,000 in equipment sales in December of 2014, my alarm stopped working properly in June of 2017. Opened doors and other zones did not register with the keypad, alarms sounded for no reason and then inexplicably would return to a normal operation. After 3 visits a technician finally recommended the master CPU be replaced. A week later a tech showed up and had no notes as to the work to be performed. Although customer support was friendly and tried to be helpful (over the phone) a servicing technician was never told what was wrong and thus were unprepared to fix or replace parts of the system. The reason? Oh, according to ADT they had to first "build a case" to authorize... Read More
WORST COMPANY EVER. I have a security system with the company. I called and inquired about having security camera's added. The sales rep informed me it would cost 472.00 which I agreed . Had installed but found out I went into another 3Year contract . I contacted them they pulled phone records and they stated the rep didn't inform me nor the installer and there response is I should have read the paper work I was signing. Same paperwork I've signed after the numerous service calls . You've been warned
My husband and I just bought a home, ADT sent out SALES REPS to see if we wanted to continue service (the home already had the system from the previous owners) they told us they were NOT sales reps and that they make no commission they are "relocation managers" they also told us that anything that needed to be updated would be free, and when I asked then about the current motion detector because we have an indoor cat I was told that it would have to be at least 40 lbs and stand 4 feet tall to set it off. So we go ahead and schedule the setup, when the tech gets there he starts changing or our door sensors and keypad, he tells us that we shouldn't hook up the motion sensor because our cat... Read More
I have been an ADT Security customer since 1981 and have secured all 4 of my homes by ADT. The fourth home I purchased had an existing security system that was installed by the previous home owner. ADT told me that system could be updated by ADT and that a new system was not necessary. I have been dealing with noting but problems since I purchased the house 51/2 years ago. The latest problem was the door to the panel used to turn the system on or off is broken from the plastic to the panel being so old. The door to the panel just opened by itself because was shutting my front door to my home (I did not slam the front door) and the door to the alarm system was laying open when I... Read More
I have been dealing with these scam artists for two days. Be careful because they will "bait and switch" after you think you have it all settled. They add additional charges for "permitting". Make sure you check with your municipality to see if the permits are actually required. They were charging me and additional $132.10 for an electrical permit and alarm permit that is not required in my area. They apologetically removed those charges AFTER I questioned them on the permitting issue. My advice is to look elsewhere and get all your facts before or they will add fees not necessary for your alarm system.
Do not do business with Protect your home they will not tell you everything upfront their technician does not provide you correct solution to protect you they only provide solution which will get you to sign the contract so that they can hold you to the contract. They have installed an inadequate system which does not work for us and have not fixed it in the last 30days and are now providing a solution by charging us $800 for the system that did not work from the first day. When asked to cancel they said we will have to pay 75% of the contract value for cancellation very unhappy and feeling unsecured
These people will not do anything for their customers other than take your payment if anything goes wrong do not expect good customer service.
had Adr franchise from GarnerNc that was about as unprofessional as could be I would be billed 1 amount few days later gat billed for another amount finally paid them $1300 to get rid of them
Worst security company my cconnection failing, about 4 months. No one call me customers service very bad.
talked with an agent and he offered was not for the price we wanted to pay, so he switched us to his supervisor who offered us what we wanted at the price indicated on the sales pitch. We were asked if we had a land line and said not for the last 10 years. Scheduled an appointment. They came set it up and then we got the BILLll!!! 3X what we had agreed to pay. We complained - they came and got their equipment - offered refund STILL WAITING!!!!
As a new home owner in a new state I wanted to ensure that my daughter and I were safe. I reached out to ADT and my service was installed on June 26, 2017 after the installation I left the house and returned a week later considering I have not yet moved in. Upon returning to the house on June 30, the alarm kept arming as if we were away. I called ADT and was told to pull the keypads and remote a part and remove the batteries. After doing so I noticed that the main keypad was faulty. I was told that I need to contact the 3rd party vendor in order for them to repair the system. That night my 12 years old daughter andI slept in the house without any security system. I reached out to... Read More