ConsumersAdvocate.org
249 Customer Reviews - see all comments
Disclosure: We receive advertising revenue from this partner. Learn more.
ADT is a leading provider of security, automation, and smart home solutions serving consumer and business customers through more than 300 locations, 9 monitoring centers, and the largest network of security professionals in the United States. The company offers many ways to help protect customers by delivering lifestyle-driven solutions via professionally installed, do-it-yourself, mobile, and digital-based offerings for residential, small business, and larger commercial customers. ADT is located in Boca Raton, Florida. For this review, we will be focusing exclusively on ADT's professionally installed residential home security systems.
Home Security Systems Starting at $28.99/Month
- Real-time video surveillance from virtually any device
- Offers the latest Google Nest* products: Nest Cams,* doorbells, sensors & more
- Smart home automation & life safety products
- 24/7 alarm monitoring
- Professional installation
Latest ADT Home Security Reviews
ADT cameras do not pick up movement at night. I called ADT customer service and told the rep that thieves had broke into my car TWICE in the past five months. The ADT cameras are literally pointed directly at my car but there was absolutely no footage found by me or the police. The rep said that ADT cameras do not have night vision or infrared so the cameras cannot pickup movement at night. That is KEY INFORMATION that none of the ADT reps told me when they were so vigorously pushing there products and services. Then, just to check the response time for a call from ADT, I tripped the alarm to our house. It took someone from ADT 12 minutes to call. When I answered, the lady from... Read More
We have been with ADT for 5 years now, we called today to let them we are moving and would need our service transferred. They said there would be an installation charge, ok fine, but offered us less equipment at a higher monthly charge!!! They said that cost is based on service not equipment, we want the same service we have now, no add ones. BS and if we want to cancel that will cost us $500!!! Why just because we want to move which by the way is in the same area, will cost us more and we have to get less equipment.
I have had ADT since 2002 and as of today I'm canceling the service! After a recent move, they tried charging me more money for less equipment, sent me a bill for over $400 because of "early cancellation" although I had an appointment scheduled for a new installation, and removed a payment from my bank account after the service had been discontinued. They gave us a huge hassle for stopping service at a house we no longer lived in! Anything (equipment changes, moves, etc.) starts a new three year contract. In the amount of time I have had ADT services, I could have bought and paid for multiple, more cost effective services, not to mention the level of customer service. I am done!
Their security has a major loop-hole that could get you killed or your house could burn down and no one will ever be called. 1. If your home phone line goes down the word “communication” shows up. And that’s it. No call to secondary phones, nothing! That single word with no other warning as to what it means is all they do. That means: a home invasion break in could happen, you’re being raped or murdered or stealing all your valuables and no one is coming because no one knows. ADT says “...this is a low priority signal...” 2. Power goes out in your house or just the ADT system. A prerecorded message is left on your home phone but no secondary numbers. Message says,”...your power is... Read More
This company sucks! They insisted that I needed an ugrade to my monitoring to wireless. They sent out a rep that changed my system to wireless. Well the sensor in my bedroom kept signaling that there was break in. The police came out 3 times, where I was charged for 3 false alarms. I called ADT to complain, they said that I had to pay for the false alarms and show them proof of payment to be reimbursed. They sent out their tech, that fixed the problem and I mailed them proof of payment for the false alarms. We went around and aroud with them sayig theey had to investigate the problem! What?! After 6 months of the back and forth, approximately, a supervisor tells me that they do not give... Read More
Just got the service Saturday and on Tuesday canceled,why because I got lied to.seen commercial saying camera was free but when he was at my home said it’s 300 for it,when called the supervisor told my husband,when she goes to buy a new car with bells and whistles there are hidden prices that you have to pay.that did it for us thank goodness we faxed the cancellation.1/16/18
1 week ago I agreed on the price I would pay monthly for the alarm service with ADT. The installer came today and the prices of what we had talked on the phone were very, very different, but the surprise was that when the installer came to my house she began to uninstall the existing alarm system and after all that she tells me that the price was different from the one I had agreed on by phone so therefore I canceled the service and had the old alarm system reconnected
I was quoted between $1000 (with 2 cameras) -$500 (with no cameras) start up coast and $47 -$54 a month..
Absolutely over priced, compared to what the advertise. I've been shopping prices and they are priced wayyyyyyyyy higher then any other company out there
I just got rid of m ADT system. It was installed onOctober 1st and in the four months I had it, I had at least 14 service calls to fix broken or non-functioning equipment and more calls from them telling me that a window was open when it was not. The window in question has not been opened over 25 years. And every time they would call about my “open window”, it would make the alarm impossible to set because it required over-riding that window. I got a call from an ADT representative telling me they were receiving an alarm from my system. I was standing right next to the alarm when she called and I said “If the alarm was going off, shouldn’t I be hearing it.” She said “Absolutely”.... Read More
We had the worst time when we moved. It's a really long story, but the cliff notes version is that they said it would be an easy transfer and offered approx $400 worth in services. The control box and the keypad device both came with nearly dead batteries. 2 separate occasions they started beeping in the middle of the night. ADT told us to go to Radio Shack to get the batteries....we went there, Amazon, ebay, etc. and no one sold them. The system couldn't be accessed on our phones either. The device kept making us test and re-test and still wouldn't work properly. We had 3 technician visits and 6 months with a system that wouldn't work. They won't let us cancel. We're stuck in a 2 year... Read More
WORST COMPANY EVER. I have a security system with the company. I called and inquired about having
security camera's added. The sales rep informed me it would cost 472.00 which I agreed . Had installed but found out I went into another 3Year contract . I contacted them they pulled phone records and they stated the rep didn't inform me nor the installer and there response is I should have read the paper work I was signing. Same paperwork I've signed after the numerous service calls . You've been warned
Loyal customer of 12 years.. never had issues until September. Alarm started beeping throughout day or night. . scared the daylights out of us. . called and they sent out a technician. upon arrival tech said phone line messed up to call phone co and btw you have had no connection for adt since May. so paying for nothing. Call rep who basically insulted me and said it was my fault. . Absolutely no refund for paying past few months and added I should've read the disclosure (which my husband signed up for services) 12 years ago that said I had to do test every month and I would've known I had no service 😡I told them cancel my service and they started offering free upgrade to wireless and 2... Read More
Do not do business with Protect your home they will not tell you everything upfront their technician does not provide you correct solution to protect you they only provide solution which will get you to sign the contract so that they can hold you to the contract. They have installed an inadequate system which does not work for us and have not fixed it in the last 30days and are now providing a solution by charging us $800 for the system that did not work from the first day. When asked to cancel they said we will have to pay 75% of the contract value for cancellation very unhappy and feeling unsecured
As a new home owner in a new state I wanted to ensure that my daughter and I were safe. I reached out to ADT and my service was installed on June 26, 2017 after the installation I left the house and returned a week later considering I have not yet moved in. Upon returning to the house on June 30, the alarm kept arming as if we were away. I called ADT and was told to pull the keypads and remote a part and remove the batteries. After doing so I noticed that the main keypad was faulty. I was told that I need to contact the 3rd party vendor in order for them to repair the system. That night my 12 years old daughter andI slept in the house without any security system. I reached out to... Read More
They send you a flyer stating you can have a complete system with installation for $99 and a three year contract. The installer comes into your house and starts to install the system they say will protect your house. A third of the way into installation the installer tells you, in his opinion you need different equipment"glass breaking sensors", to protect a house safely. As I ask him what this might cost me to have the different sensors put on my window he won't give me an answer. He just quickly works to put the sensors on my doors. I finally told him to stop everything he was doing and find out what the charge for the breakage sensors will be or he can leave my house now. $2400 he... Read More
Marketing is EXTREMELY MISLEADING! Installers/Sales Guys were very informative and know their stuff BUT there is NO SUCH thing as a Monthly Payment between $36.99 to $58.99 and an activation fee of $99.00...
Our Monthly charge with a 36 month contract will be $52.9,9 without cameras and some other bells & whistles... and an added charge of $191.00 for a Fire Alarm and Flashing Light with built in Siren. If we had gotten everything they offered we would have additional costs... instead of the advertised monthly highest charge of $58.99... HA
The $53 seems pretty high for monitoring...
11/28/17, FYI, today I was informed the 3G/4G radio's ADT and it's Dealer's use, are failing due to AT&T disconnecting 3G/4G service. ADT won't tell you the truth but will lie to you for month's before they will tell the truth. And only after thousands of customer's complain. Former 21 year employee.
Scam artists, took money unauthorized totaling $2300 so far. Had to make fraud report with our bank.
talked with an agent and he offered was not for the price we wanted to pay, so he switched us to his supervisor who offered us what we wanted at the price indicated on the sales pitch. We were asked if we had a land line and said not for the last 10 years. Scheduled an appointment. They came set it up and then we got the BILLll!!! 3X what we had agreed to pay. We complained - they came and got their equipment - offered refund STILL WAITING!!!!
Do not trust anything the sales reps say. My husband got the run around for a week getting different answers from every person that answered the phones. Supposedly had approval from sales manager yet when my husband had a few questions about the quote they asked us to sign someone would tell him that corporate rejected the offer. Then he would get another quote from that person and so on an so forth. My husband has spent so much time on the phone causing him so much stress I should charge them for his time! ABSOLUTELY TERRIBLE SALES!!!!!!!
BEWARE..This is not an upstanding company. The representatives will tell you anything to get your money!! Read your contract thoroughly. Signed a 3-year contract instead of a 2-year as said by representative. Was told that I could move the service without penalty or costs. Now that I want to move just the monitoring service--not the system, as my new home already has a system. Anyway, I'm required to buy new security equipment, again--and extend the contract for 3 more years. Consumers beware!
My husband and I just bought a home, ADT sent out SALES REPS to see if we wanted to continue service (the home already had the system from the previous owners) they told us they were NOT sales reps and that they make no commission they are "relocation managers" they also told us that anything that needed to be updated would be free, and when I asked then about the current motion detector because we have an indoor cat I was told that it would have to be at least 40 lbs and stand 4 feet tall to set it off. So we go ahead and schedule the setup, when the tech gets there he starts changing or our door sensors and keypad, he tells us that we shouldn't hook up the motion sensor because our cat... Read More
had Adr franchise from GarnerNc that was about as unprofessional as could be I would be billed 1 amount few days later gat billed for another amount finally paid them $1300 to get rid of them
They do a bait and switch. very unethical. I cancelled my instalation because they prpmissed one thing on the phone but a week later when the tech showed up , nothing was invoiced and the try to sell it at an outrageous price, get it in writting before they show up to install.
ADT SUCKS DONT WASTE TIME OR MONEY PRICE IS APPROXIMATELY 76 DOLLARS A MONTH The BBB has all these negative ratings and does nothing.Must be getting something from them.