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Plymouth Rock Home Insurance Review

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Plymouth Rock Assurance is a Boston-based company, founded in 1982, that provides property and casualty insurance products throughout the Northeastern United States.

Their services include policy processing, billing, risk selection, claims management, loss management and prevention, insurance administration, accounting, and reporting.
 
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How is Plymouth Rock rated?

Breakdown

4.0/5
Coverage Options
3.8/5
Pricing and Discounts
4.0/5
Customer Service
4.0/5
Financial Strength
4.1/5
Add-On Coverages

Overall Rating: 3.9 / 5 (Very good)

Plymouth Rock offers a wide selection of home insurance packages, suitable for many lifestyles and budgets.

They cover homes, condos, second homes, and vacation properties, as well as renters.

Policies and coverage vary by state, so it's best to consult with Plymouth Rock agents for specifics.

Overall, its comprehensive policies, financial strength and solid reputation make it a great option for homeowners in the Northeast.

Financial Strength

Financial Strength - 4 / 5

Plymouth Rock Assurance underwrites more than $1 billion in premiums a year and manages a more than $550 million surplus.

A.M. Best gave its New England companies an A- rating (excellent) and its New Jersey companies a B++ rating.
AM Best Financial Rating
A-

Customer Experience

Customer Service - 4 / 5

Plymouth Rock Assurance has an A+ rating with the Better Business Bureau.

It has 11 negative reviews and 12 complaints, all concerning their auto insurance coverage.

It has had only one complaint filed with the National Association of Insurance Commissioners (NAIC).

National Association of Insurance Commissioners

NAIC Complaint Ratio
0.0
NAIC Total Complaints
1
*The NAIC complaint ratio (in this case 0.0) is a ratio of the number of complaints a company received to the total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
1
Number of BBB Neutral Reviews
0
Number of BBB Negative Reviews
11
Date Collected
2018-04-27

Plymouth Rock Coverage

Coverage Options - 4 / 5

Plymouth Rock Assurance offers insurance for homeowners, renters, second homes, and condos.

Their comprehensive packages can protect against property and liability losses, including rebuilding in case of catastrophic loss, updating the home to meet current building codes, replacing household contents, insuring high-value items, and many of the expenses associated with identity theft.

Plymouth Rock Assurance doesn't cover flood insurance, which must be purchased as a separate policy. 
Basic Coverage Types
Dwelling Protection
Personal Property Protection
Liability Protection

Pricing & Discounts

Pricing and Discounts - 3.8 / 5

Plymouth Rock offers discounts for newer homes, protective devices, policy renewals with the same agent, new roof, superior construction, and companion policies.

Homeowners can also qualify for discounts if they haven't filed a claim in three or more years, opt for eDocuments, and for paying their policy in full at the time of new business or renewal.

Household Discounts

  • New Home
  • Remodeled Home
  • Home Safety Features

Policy Discounts

  • Multi-Policy
  • Customer Loyalty
  • Online Billing
  • Claim-Free

Contact & Additional Information

Homepage URL
https://www.plymouthrock.com/insurance/home
Company Phone
(617) 720-1620
Headquarters Address
695 Atlantic Avenue, Boston, MA, 02111
Year Founded
1983

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Customer Comments & Reviews

Loading Reviews ...
dmaillet01
8/6/2019
Worst claims processing I’ve ever experienced. The claim processor for my claim suddenly had a 3 day illness the day my claim was assigned, didn’t call back for 2 days after, I still haven’t gotten my payment and it’s been almost a month. Supposedly a check was sent last week but it never arrived, even though I got every other piece of mail from them, including a thank you letter from the claims processor. It looks like they are intentionally stalling payment.

Top Rated
  • Wide selection of home insurance discounts - Online Quotes in Minutes!
  • Covers common occurrences like fire or theft and accidents
  • Protect Your Valuable Items (Electronics and Jewelry) 
  • A Wide Range of Excellent Coverage Options
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