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Nationwide Home Insurance Review


Rating: 8.5 / 10 (Excellent)
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Nationwide is an exceptionally well-established American insurance company that offers homeowners insurance and other insurance products. The company was founded in 1926, and is noted for its highly-rated financial stability. In addition to the standard suite of homeowners coverages, Nationwide also offers flood, earthquake, and sewer back-up coverage.

How is Nationwide rated?

Breakdown

10/10
Financial Strength
8/10
Customer Experience
8/10
Pricing & Discounts
8/10
Coverage

Overall Rating: 8.5 / 10 (Excellent)

Nationwide has been in business for over 90 years and is one of the country's highest-rated insurance companies in terms of its financial strength. It offers consumers an unusually wide array of à la carte insurance offerings. The company is a solid choice, particularly for those who prefer to deal with their insurers in person or over the phone, rather than through an internet connection.

Financial Strength

Key Details

Underwriter
Nationwide
Marketshare 2016
3.61%
Premiums Written 2016
$0
Standard & Poor's Financial Rating
A+
Moody's Financial Rating
A1
AM Best Financial Rating
A+

Financial Strength - 9.5 / 10

Nationwide's prudent management and nine decades of business have resulted in exceptionally strong ratings from Standard & Poor's, AM Best, and Moody's. The company's large geographical coverage area also adds an element of financial security.
*The above information reflects the financial strength of the underwriter of the Nationwide home insurance policies: Nationwide.

Customer Experience

National Association of Insurance Commissioners

NAICS Complaint Ratio 2016
0.38
NAICS Total Complaints 2016
8
*The NAICS complaint ratio (in this case 0.38) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

J.D. Power 2016 Home Insurance Study

JD Power Overall Customer Satisfaction Score
3 out of 5 (About Average)
Policy Offerings
3 out of 5 (About Average)
Claims
3 out of 5 (About Average)
Interaction
3 out of 5 (About Average)
Price
3 out of 5 (About Average)
Annual Statement & Billing
3 out of 5 (About Average)

Customer Ratings

BBB Rating
A+
Number of BBB Positive Reviews
2
Number of BBB Neutral Reviews
3
Number of BBB Negative Reviews
94
Date Collected
2017-12-10

Customer Experience - 8 / 10

Nationwide is accredited by the BBB, with an A+ rating. It has a very low NAICS ratio of 0.38, suggesting a much smaller than average number of consumer complaints than for a comparably sized company. As a legacy insurer, Nationwide gives its customers the options of interacting through traditional agents as well as via the internet or over the phone. The company's website provides basic information and help options.

Nationwide Coverage

Basic Coverage

  • Dwelling Protection
  • Other Structures Protection
  • Personal Property Protection
  • Liability Protection
  • Guest Medical Protection

Additional Coverage

  • Water Backup Coverage
  • Enhanced Dwelling Protection
  • Scheduled Personal Property Coverage

Coverage - 8 / 10

The company offers the usual suite of coverages in its homeowners policies - structures, personal property, and liability. However, Nationwide also offers a number of optional coverages that other carriers do not provide, such as replacement-value coverage, upgraded roof insurance, rare and high-value items, insurance against sewer back-ups, earthquakes, and floods, umbrella liability insurance, and medical payments coverage.

Pricing & Discounts

Household Discounts

  • New Home
  • Home Safety Features

Policy Discounts

  • Customer Loyalty
  • Higher Deductible
  • Claim-Free

Pricing & Discounts - 8 / 10

Nationwide's pricing is on par with that of other large, well established insurers. It offers discounts for existing customers of Nationwide policies, as well as people who have not had homeowners claims before, clients over the age of 60, and for people whose houses have certain protective devices such as alarms and smoke detectors.

Contact & Additional Information

Homepage URL
Company Phone
(877) 669-6877
Headquarters Address
1 Nationwide Plz, Columbus, OH, 43215
Year Founded
1926

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Customer Comments & Reviews

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T
Toki E
South Pasadena, California
12/30/2016
Nationwide took over VPI with whom I had an existing policy. Nationwide states it covers 90% of the treatment/procedure expenses. There should be a asterisk added to that statement. There is a $50 deductible for each "incident". Prescription cost associated with the treatment of the "incident" is capped at approximately $280 per year. As one submits claims for the same prescription, the amount of reimbursement decreases as the "cost cap" comes closer to being reached. The final 90-day prescription cost of $144 for the same "incident" for the year I submitted, I received a reimbursement of 10 cents. I recommend looking closely at Nationwide's policies for coverage of your pet.



Top Rated
9.8 / 10
  • A+ BBB - Over 100 Years of Experience
  • Homeowners, Condo, Renters or Umbrella Coverage
  • Coverage for your home, belongings & personal liability
  • There when you need it: Fast claims & 24/7 reporting
  • Bundle & Save with available multi-policy discounts
  • Get your quote today & learn how you can save up to 26%!