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Acuity Home Insurance Review

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Founded in 1925, Acuity, a Mutual Insurance company, offers property and casualty insurance in the United States. Headquartered in Wisconsin, the company provides coverage for individuals, families, and businesses. Acuity also offers homeowners insurance, and has a reputation for great customer service. The company holds an A+ rating from A.M. Best and an A+ rating from Best Business Bureau.
 
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How is Acuity rated?

Breakdown

Overall Rating: 0 / 5 (N/A)

Acuity offers a wide array of coverages to protect a customer's property as well as their liability. The company’s homeowners policies can include coverage for damage to the house, damage or loss of personal property, personal liability, and additional living costs incurred should the home become uninhabitable. Acuity has solid financial strength ratings, which enables potential clients to feel confident about their selection in the long-term. Also, Acuity home insurance features a 95% customer claims satisfaction according to a 2018 company survey of its insured claimants. Since the prices on home insurance vary greatly depending on many factors, the company provides online quotes through a brief survey. This provides an accurate quote based on each personal situation.

Financial Strength

Financial Strength - 0 / 5

Acuity Insurance has solid financial strength ratings compared to its competitors, which provides an additional layer of reliability. Acuity is the 56th largest insurer in the nation according to A.M. Best's 2018 statistical study. It currently holds an A+ rating from A.M. Best, and it earned an A+ rating from Standard & Poors in 2018. Acuity has a long record of insuring homes across the nation.
Standard & Poor's Financial Rating
A+
AM Best Financial Rating
A+

Customer Experience

Customer Service - 0 / 5

Acuity home insurance features 95% customer claims satisfaction according to a 2018 company survey of its insured claimants. Due to the size and scope of Acuity, this satisfaction rate is rare and serves as a testament of the company’s quality service. Acuity holds A+ rating with the Better Business Bureau, and scored an excellent 4.4 stars with Trustpilot. Additionally, the company provides several online tools to help guide customers through the home insurance process, including an inventory worksheet to help keep track of their belongings, and a maintenance log worksheet to monitor by whom and when changes were made to their home.

Customer Ratings

Trust Pilot Rating
4.4 out of 5
BBB Rating
A+
Number of BBB Positive Reviews
39
Number of BBB Neutral Reviews
1
Number of BBB Negative Reviews
8
Date Collected
2019-11-04

Acuity Coverage

Coverage Options - 0 / 5

Acuity stands out from other insurance carriers in the industry by providing a wide array of coverages that protect a customer’s property as well as their liability. These include home replacement, which will cover the full cost of repairing or rebuilding a house after a total loss; valuable property, which covers specific high priced items; belonging replacement, which replaces lost, damaged, or stolen property with new items; home-based business protection, which provides professional assistance and reimbursement in the event of identity theft or other cyber related loss; underground piping coverage, which protects the lines that provide water, sewer, and electricity to a customer’s home; and a roadside assistance package.
Basic Coverage Types
Dwelling Protection
Other Structures Protection
Personal Property Protection
Liability Protection
Guest Medical Protection
Additional Living Expense Coverage
Additional Coverage
Water Backup Coverage
Enhanced Dwelling Protection
Scheduled Personal Property Coverage

Pricing & Discounts

Pricing and Discounts - 0 / 5

Acuity process claims in four simple steps, which makes it easier for clients during a potentially stressful time. First of all, a customer needs to report their claim. Claims can be reported by calling 800-242-7666, but can also be made online. Once the facts are gathered, an Acuity claims representative will attempt to make contact with the client the same day the loss is reported or within 24 hours. Afterwards, the claim is reviewed and evaluated based on its own specific circumstances. Finally, the claim is completed once a decision is made based on the claims representative’s investigation and the customer’s policy.

Contact & Additional Information

Homepage URL
https://www.acuity.com/personal/homeowners-insurance
Company Phone
(800) 242-7666
Headquarters Address
PO Box 58, Sheboygan, WI, 53082
Year Founded
1925

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Top Rated
  • Wide selection of home insurance discounts - Online Quotes in Minutes!
  • Covers common occurrences like fire or theft and accidents
  • Protect Your Valuable Items (Electronics and Jewelry) 
  • A Wide Range of Excellent Coverage Options
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