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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
200 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

Price Matching

Prescription Assistance

Schedule Eye Examination Online

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

Contact Lens Brands

Air Optix

Acuvue

Biofinity

Dailies

Focus

FreshLook

ProClear

PureVision

SofLens

Extras

Eye Drops

Contact Solution

Contact Cases

Lens Inserter and Remover

Shipping and Handling

Free Shipping

International Shipping

Standard Shipping Period

5-7 Business Days

Order Tracking

Customer Support

Phone

Email

Returns

Live Chat

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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200 Customer Comments & Reviews

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juliebeckis
7/1/2021
Completely disheartened by dishonesty of lens.com at not paying rebates that are promised, even though the correct procedures were followed. Instead of customer service, I only receive defensive conversations and then magically, all records of rebates owed are taken out of my account. Absolutely shameful! And even though I have been a loyal customer for years, I will never purchase a single lens here again!


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Eric J
4/29/2021
Advertised price was 36.99. Little did I know there was a hidden process fee of $73!!! I had to contact customer service because i couldn't believe this. They don't explicitly tell you that there's a fee when you're checking out. It just appears at the total. FRAUD FRAUD FRAUD. False advertising entirely. It's really terrible business practice.


carolinefeldner
4/24/2021
Bait and switch. They advertise a price and then double the price per box as a processing fee when you go to check out. I tried to ask customer service about the processing fee and they were so unhelpful and uncaring. Never ordering from them again.


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Joan J
4/14/2021
BAIT AND SWITCH! BEWARE! A hidden processing fee, which for me was NEVER listed on my receipt, was added to a $24.99 per box of Accuvue contact lenses. Ordered 3 of each, total 6 boxes, so you would think $160 plus processing., right? Delivery was listed as FREE. The total was $311.!! I called and they had no answer for the amount the fee was, and so I cancelled my order immediately! This should be addressed with the Better Business Bureau! To me, this is a SCAM.


cwoodcheke
4/12/2021
I had always been a satisfied customer of Lens.com until my recent order. On my recent order they added a "processing" fee charge of $53 for 3 boxes lens that totalled $82, that's 65% of the price. Seems to be very exorbitant "fee" for "processing". I don't ever remember being charged that much in the past; if i have, then shame on me for not realizing! I understand everyone needs to make a profit, however, this really seems excessive and i didn't even get any special mailing services either. Next time i need to purchase lens i think i'm going to shop around as it's buyer beware. Needless to say, I am very disappointed.


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Jim L
4/9/2021
Deceptive Practices! What do you call it when a company lists a discounted product price and then doubles the price at the very end of the checkout with a "processing fee" that matches the product price? How about deceptive?! Thanks lens.com for blatantly lying about the price and wasting my time - and everyone else's who reasonably expects to pay a stated price only to have the price doubled at the very end of the process, after selecting type, quantity, entering personal account info, prescription info, and proceeding to checkout. Has this ever happened to anyone shopping on Amazon or any other reputable online retailer? Probably not. I called to confirm this practice and was... Read More


hughes.sd
3/12/2021
Very disappointed. Buyer beware - their rebate cards expire and they provide no recourse to retrieve the funds owed to you if you do not use the cards in their timeline.


Debbie S
3/11/2021
Their website is very misleading it showed what i ordered for LOW PRICE $39.99 when in fact they are z$72.99 because of their so called processing fee! So stop hiding your fees and put the price you are really selling the contacts for~I think its deceptive and dishonest ~ So in other words it cost an additional $33 per box for processing~


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Rita S
2/7/2021
HIDDEN FEES!!! TOTAL AT CHECKOUT DOES NOT SHOW UNKNOWN PROCESSING FEE AMOUNT!!! Original ordering process seemed to go well and the correct price I was expecting per box plus shipping showed at time of placing final order. Was supposed to be eligible for a rebate offer, which would still make the total even with shipping costs less than going to Sam's Club to get the same order. However, when the charge came through on my credit card it was MUCH higher than was shown when I placed the order. A phone call to customer service wasn't helpful as the rep said all fees were clearly shown on their website where it is stated that they charge a processing fee. I went back to their site and... Read More


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Sheila J
1/31/2021
I clicked on the 90 days supply box online and ordered two boxes of each lens. They sent me 4 boxes of 30 days supply. I called them and informed them of the order. They offered to send me the reciept showing the 30 days supply order and did not offer to correct the error. In addition, they charged me $58.80 processing fee to send me the four small 30 day boxes. I told them I wanted to send the contact back. I was informed that they do not refund the processing fee. In summary, they messed up my order, refused to correct it, charged me as much in processing fees as the very small lightweight boxes cost and refused to refund their exorbitant processing fee. Do NOT order from these... Read More



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