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Lens.com Review


ConsumersAdvocate.org Rating: 6.2 / 5 ()
208 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

✔

Price Matching

✔

Prescription Assistance

✗

Schedule Eye Examination Online

✗

Types of Contact Lenses

Colored

✔

Toric

✔

Vial

✔

Bifocal

✔

Multifocal

✔

Disposable

✔

RGP

✔

Contact Lens Brands

Air Optix

✔

Acuvue

✔

Biofinity

✔

Dailies

✔

Focus

✗

FreshLook

✔

ProClear

✗

PureVision

✗

SofLens

✗

Extras

Eye Drops

✗

Contact Solution

✔

Contact Cases

✗

Lens Inserter and Remover

✗

Shipping and Handling

Free Shipping

✗

International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

✔

Customer Support

Phone

✔

Email

✔

Returns

✔

Live Chat

✔

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


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208 Customer Comments & Reviews

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kimrochester
12/6/2021
I concur that Lens.com is a horrible, horrible outfit. They make it look like one price when ordering, then tack on hidden fees so in the end they are no cheaper than anywhere else. Add to it, their rebate process is a nightmare. I'm done.


katsmolinski
12/1/2021
DO NOT ORDER FROM THIS PLACE. I SENT BACK 6 BOXES OF CONTACTS AFTER READING ABOUT THEIR HASSLE FREE RETURN POLICY AND AFTER A MONTH, HAD NOT RECEIVED A CREDIT.. I FINALLY HAD TO ORDER MY NEW CONTACTS, WHICH I HAD TO PAY FOR. IT TOOK ANOTHER MONTH FOR ME TO GET A CREDIT .. $110 SHORT OF WHAT IT SHOULD BE .. GO TO A REPUTABLE SITE, NOT THIS ONE!!!!


corpfinman
11/30/2021
Lens.com is a SCAM. Their rebate process is terrible and takes an inordinately long time to get the card over 5 to 6 months. Don't fall for their scam and go get your lenses from some place else. I'm going to report them to BBB.


fortytwok0
11/25/2021
I agree with the many responses here that the rebate process is terrible and they are of course hoping you forget and they keep the $$. Whats amazing is they have their own feedback linked to Lens.com and of course they post no negative ones at all ! Better Business Bureau needs to hear about these things


ralphpfrank
11/18/2021
The rebate option is a gimmick. You purchase, have 10 weeks before it expires, but have to wait 2 weeks before you can apply for the rebate. By that time many of us have forgotten the rebate or set it aside, we are only human. Once I came back to it I was ~1 week beyond expiration and there are no policy exceptions. Don't count on the rebate when pricing or making a decision. I will purchase elsewhere next time.


debbie.dillard
11/18/2021
They’re charging high processing fees and it doesn’t show what that price hike came from and doesn’t show till after you hit purchase. I could not figure out where a $20 dollar extra charge was coming from on 2 boxes of contacts I ordered. I called and I was told it was a processing fee and it did show on my end what it was going to. As much online ordering I have done in my years at different places, I have never been charged a processing fee or a charge for using my credit card. I want order from them again and plus there’s other online contact sellers that offer free shipping. Lens.com doesn’t. Or they always charge me shipping.


R
Rachel
11/15/2021
Their customer service is awful. Did not receive my rebate. They would do nothing to help and I have been a long time customer. There isn't a low enough rating to give them


thakur.pankaj
11/11/2021
Very rude support even for long term customer. Been a customer for 9 years and no empathy or help provided.


D
Deborah M
11/10/2021
Bait and switch by Lens.com. They advertise on "Google Shopping" $18.44/per box for CooperVision 90 day proclear contacts, free shipping, no minimum purchase (see attached pic) but when you click on offer they want you to pay $48.29/box and then do a mail in rebate that will only take the price to $31.62 a box. I talked to Lens.com supervisor named Candy and asked for the advertised price of $18.44 and she refused and said the price is wrong on Google. I would like to buy up to 4 boxes at the advertised price of $18.44 without rebate and receive free shipping.


renuka.nayak
10/30/2021
No longer a fan - did not get rebate and felt scammed. I was a lens.com customer for many years because of competitive prices and good overall service. Then in 2020, I realized that they tacked on an unexpectedly high service fee (higher than in previous years), which made their prices comparable to others in the market. I put in a rebate, but didn't get the rebate because it was lost in the mail. When I called them several months later, in part because of the COVID-19 pandemic, they said my rebate had expired (though how would I know since I never received the debit card) and the funds had been swept away. I spoke several times to several different people who made false promises that th...Read More



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