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Lens.com Review


ConsumersAdvocate.org Rating: 3.1 / 5 (Very good)
200 Customer Comments & Reviews - see all comments
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With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

✔

Price Matching

✔

Prescription Assistance

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Schedule Eye Examination Online

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Types of Contact Lenses

Colored

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Toric

✔

Vial

✔

Bifocal

✔

Multifocal

✔

Disposable

✔

RGP

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Contact Lens Brands

Air Optix

✔

Acuvue

✔

Biofinity

✔

Dailies

✔

Focus

✗

FreshLook

✔

ProClear

✗

PureVision

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SofLens

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Extras

Eye Drops

✗

Contact Solution

✔

Contact Cases

✗

Lens Inserter and Remover

✗

Shipping and Handling

Free Shipping

✗

International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

✔

Customer Support

Phone

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Email

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Returns

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Live Chat

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Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.

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200 Customer Comments & Reviews

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A
a g
1/1/2021
Would give only 1 star, except they did send the correct product and the phone support people were OK, though didn't always have accurate info. If not for those 2 things, 1 star. My first and last time to order from this co. I've been getting contacts online for over a decade from various companies. This was the worst. Not only did they wait over 3 days to tell me that the contacts I had ordered weren't in stock (why wasn't I informed of that when I ordered???), the email I was sent to inform me was remarkable for its: -lack of apology to me -lack of acknowledgement that I might be inconvenienced by a week delay in receiving them -stating "there's nothing you need to do" when I... Read More

I
Isik
11/23/2020
FRAUD ALERT!! I ordered two sets of contacts from this website for myself and my family member. My credit card charged for both before shipping. One "shipment" has tracking available and it shows it was never delivered to USPS. The other has no tracking number. I called twice. They promised they were going to ship again. They never did. It has been exactly 1 month and 14 days of waiting I cancelled the order and told them to refund me. No refund yet. It has been 5 days. I will have to dispute it with my bank. Do not do business with these people. Complete fraud. I am writing this as their almost 10 year long customer. I am not sure what happened to them but they do not deserve anyone's... Read More

speedskier
10/13/2020
HORRIBLE ORDERING EXPERIENCE I uploaded my contacts prescription in PDF form. Next day they said they cannot see PDF's and they are not an acceptable format. Next day I uploaded a JPG that I converted from PDF (which they could of done) and they responded: cannot fill prescription as it does not match. When in fact it matched perfectly. They are run and managed by idiots and any savings is not worth the frustrating customer experience and days wasted in receiving your order.

dalemcgiffin
6/11/2020
The company offers low per box pricing but a high processing fee. I was a repeat customer for years with a small processing fee, this time it was $48. Will never use again. BAIT AND SWITCH, advertising is deceptive.

muddog1976
6/2/2020
The shipping cost of 52.13 for 2 boxes of lens was an additional 61.11 = total 113.24 Plus they cancelled my order 4 times - No same answer why but order over phone; Extremely disappointed - Ask for an explanation on shipping cost more than the contacts None could answer it; called 4 times.

joybiji123
5/23/2020
Don't ever fall for their rebate offer. They have no intention of sending it to you and will continue to make excuses even after multiple attempts

peereebee
3/18/2020
This company is playing games with their rebate program. I've purchased from them twice and in both cases, my rebate is never "processed". My bet is that they're hedging on their customers forgetting they're owed a rebate. Other people are complaining about this same problem. I've complained to the Better Business Bureau and suggest others do the same thing. This is completely unethical.

jdavis9643
1/27/2020
They had a great price on my Dailies, < $30 a box. I ordered 8 of them and when I got to the final page the other shoe dropped - $100+ "handling fee". Ok, I was pretty much expecting this. Even after that it was still a fairly low price so I placed the order. The confirmation email gave an estimated arrival time of 9 - 13 days out. After 9 days the order status still said "in fulfillment". I contacted them via their online chat facility. I was told they were out of stock and that it would be 4 weeks from the time of my order before they would ship. I cancelled my order. I am going to be without contacts pretty soon. It sure would have been nice to know that these were on backorder so I... Read More

Chris D
10/15/2019
Horrible shipping. 5-7 days is turning out to be 17 or more. They do not seem to care if you can see in a timely fashion. Paid $7.95 for shipping when I could have walked to get them faster. Customer Service was useless. Told me I had to contact Fed Ex myself to find out when they would be delivered. My lens are at a Fed Ex location 40 minutes from my house and they are telling me it could still be a week before I get them. Any money I saved has been lost to shipping and the inconvenience of not being able to see. Will never buy from lens.com again.

rosiesrelics
10/14/2019
Not happy at all with this order The samples the dr gave me were good. My order from len.com are blurry close up They offered a credit for 2 lens told me to try the next 2 They are giving me a head ache I am going back to my old lens temporarily I don't want a credit I want to return them and be done with them

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