Many or all of the companies featured compensate us. Compensation and research may determine where and how companies appear. Learn more

Lens.com Review


ConsumersAdvocate.org Rating: 6.2 / 5 ()
208 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.

With over 22 years of online experience, Lens.com is the home of “Buy More Save More” pricing. Lens.com is an online ordering service for a wide range of contact lens from leading brand names. The company maintains one of the largest independently held inventory of contact lenses with 48-hour average delivery time.

Services and Features 

Lens.com is an online store for contact lenses from leading brands including Acuvue, Air Optix, Boston, Dailies, Freshlook and Biofinity. Focus, Frequency, Extreme H20, Biomedics, Optima, Preference, ProClear, PureVision, SofLens and Vertex.

Federal law requires a valid prescription for all contact lens purchases. Lens.com requires that you submit a copy of the prescription or provide the necessary information for verification with your eye care provider.

For those with vision insurance, Lens.com is categorized as an “out-of-network” provider of contact lenses. Those with “out-of-network” benefits can take advantage of this by submitting their order invoice for reimbursement.

Lens.com maintains a large inventory of the most popular contact lens prescriptions. This in turn allows them to ship a great percentage of their contact lens orders in as little as one day. For special orders, allow for 5 business days shipping. All orders are required to undergo prescription verification which in itself can take one business day.

Services and Features

Free Eye Examination

✔

Price Matching

✔

Prescription Assistance

✗

Schedule Eye Examination Online

✗

Types of Contact Lenses

Colored

✔

Toric

✔

Vial

✔

Bifocal

✔

Multifocal

✔

Disposable

✔

RGP

✔

Contact Lens Brands

Air Optix

✔

Acuvue

✔

Biofinity

✔

Dailies

✔

Focus

✗

FreshLook

✔

ProClear

✗

PureVision

✗

SofLens

✗

Extras

Eye Drops

✗

Contact Solution

✔

Contact Cases

✗

Lens Inserter and Remover

✗

Shipping and Handling

Free Shipping

✗

International Shipping

✔

Standard Shipping Period

5-7 Business Days

Order Tracking

✔

Customer Support

Phone

✔

Email

✔

Returns

✔

Live Chat

✔

Contact Lens at Lens.com

Lens.com makes your next contact lens purchase cheaper and more convenient. With its online retail service and best price guarantee, Lens.com is perfect for the budget conscious shopper. With its large inventory of contact lenses, consumers can be confident that they can receive their orders in 48 hours or even quickly as the next business day.


Leave a comment for Lens.com
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

208 Customer Comments & Reviews

Loading Reviews ...
carolinefeldner
4/24/2021
Bait and switch. They advertise a price and then double the price per box as a processing fee when you go to check out. I tried to ask customer service about the processing fee and they were so unhelpful and uncaring. Never ordering from them again.


J
Joan J
4/14/2021
BAIT AND SWITCH! BEWARE! A hidden processing fee, which for me was NEVER listed on my receipt, was added to a $24.99 per box of Accuvue contact lenses. Ordered 3 of each, total 6 boxes, so you would think $160 plus processing., right? Delivery was listed as FREE. The total was $311.!! I called and they had no answer for the amount the fee was, and so I cancelled my order immediately! This should be addressed with the Better Business Bureau! To me, this is a SCAM.


cwoodcheke
4/12/2021
I had always been a satisfied customer of Lens.com until my recent order. On my recent order they added a "processing" fee charge of $53 for 3 boxes lens that totalled $82, that's 65% of the price. Seems to be very exorbitant "fee" for "processing". I don't ever remember being charged that much in the past; if i have, then shame on me for not realizing! I understand everyone needs to make a profit, however, this really seems excessive and i didn't even get any special mailing services either. Next time i need to purchase lens i think i'm going to shop around as it's buyer beware. Needless to say, I am very disappointed.


J
Jim L
4/9/2021
Deceptive Practices! What do you call it when a company lists a discounted product price and then doubles the price at the very end of the checkout with a "processing fee" that matches the product price? How about deceptive?! Thanks lens.com for blatantly lying about the price and wasting my time - and everyone else's who reasonably expects to pay a stated price only to have the price doubled at the very end of the process, after selecting type, quantity, entering personal account info, prescription info, and proceeding to checkout. Has this ever happened to anyone shopping on Amazon or any other reputable online retailer? Probably not. I called to confirm this practice and was ass...Read More


hughes.sd
3/12/2021
Very disappointed. Buyer beware - their rebate cards expire and they provide no recourse to retrieve the funds owed to you if you do not use the cards in their timeline.


Debbie S
3/11/2021
Their website is very misleading it showed what i ordered for LOW PRICE $39.99 when in fact they are z$72.99 because of their so called processing fee! So stop hiding your fees and put the price you are really selling the contacts for~I think its deceptive and dishonest ~ So in other words it cost an additional $33 per box for processing~


R
Rita S
2/7/2021
HIDDEN FEES!!! TOTAL AT CHECKOUT DOES NOT SHOW UNKNOWN PROCESSING FEE AMOUNT!!! Original ordering process seemed to go well and the correct price I was expecting per box plus shipping showed at time of placing final order. Was supposed to be eligible for a rebate offer, which would still make the total even with shipping costs less than going to Sam's Club to get the same order. However, when the charge came through on my credit card it was MUCH higher than was shown when I placed the order. A phone call to customer service wasn't helpful as the rep said all fees were clearly shown on their website where it is stated that they charge a processing fee. I went back to their site and search...Read More


S
Sheila J
1/31/2021
I clicked on the 90 days supply box online and ordered two boxes of each lens. They sent me 4 boxes of 30 days supply. I called them and informed them of the order. They offered to send me the reciept showing the 30 days supply order and did not offer to correct the error. In addition, they charged me $58.80 processing fee to send me the four small 30 day boxes. I told them I wanted to send the contact back. I was informed that they do not refund the processing fee. In summary, they messed up my order, refused to correct it, charged me as much in processing fees as the very small lightweight boxes cost and refused to refund their exorbitant processing fee. Do NOT order from these croo...Read More


A
a g
1/1/2021
Would give only 1 star, except they did send the correct product and the phone support people were OK, though didn't always have accurate info. If not for those 2 things, 1 star. My first and last time to order from this co. I've been getting contacts online for over a decade from various companies. This was the worst. Not only did they wait over 3 days to tell me that the contacts I had ordered weren't in stock (why wasn't I informed of that when I ordered???), the email I was sent to inform me was remarkable for its: -lack of apology to me -lack of acknowledgement that I might be inconvenienced by a week delay in receiving them -stating "there's nothing you need to do" when I D...Read More


I
Isik
11/23/2020
FRAUD ALERT!! I ordered two sets of contacts from this website for myself and my family member. My credit card charged for both before shipping. One "shipment" has tracking available and it shows it was never delivered to USPS. The other has no tracking number. I called twice. They promised they were going to ship again. They never did. It has been exactly 1 month and 14 days of waiting I cancelled the order and told them to refund me. No refund yet. It has been 5 days. I will have to dispute it with my bank. Do not do business with these people. Complete fraud. I am writing this as their almost 10 year long customer. I am not sure what happened to them but they do not deserve anyone's bu...Read More



Our Partner
  • 100% Money Back Guarantee
  • Hassle Free Returns
  • No-hidden Shipping Costs
  • Track Order Status
  • Re-order Online