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Eyeconic Contact Lenses Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
83 Customer Comments & Reviews - see all comments
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Eyeconic is an online seller of contact lenses, prescription glasses and sunglasses. Founded in 2016 and based in Rancho Cordova, California, the company offers online shopping of contact lenses from two dozen different manufacturers and over thirty frame manufacturers.

Eyeconic offers customers a choice of the most popular contact lenses from manufacturers such as Acuvue, Air Optix, Avaira, Bausch+Lomb, Biofinity, Biomedics, Biotrue, Clariti, Clearsight, Dailies, Extreme H2O, Focus Dailies, Freshlook, Hydrasoft, MyDay, Optima, Proclear, PureVision and Soflens. The company provides telephone, chat, and email support to customers who are shopping for contact lenses.

Services and Features

One of the key services Eyeconic provides is the ability to sync with customers' vision insurance plan like VSP, Metlife and more, thereby allowing them to see the actual cost of eyewear and contacts with their insurance benefits applied. The company's insurance information system also allows dependents of the insured person to access their vision benefits as well. This saves consumers' time and makes the whole process as close to an in-store experience as can be found online. 

Eyeconic also offers a 20% discount on eyeglasses and sunglasses to customers who link their benefits, even if they’ve already used their insurance benefits. The 20% is applied to any out-of-pocket payment.

Eyeconic offers customers free shipping and returns for orders, discounts up to $220 on annual supplies of contacts and partners with a network of 40,000 VSP doctors to make sure a complimentary eyewear fitting and contact lens consultation is available with every order.

Customers can choose from a wide variety of contact lens types, including disposables, colored lenses, multifocal lenses, and lenses for people with astigmatism.

Services and Features

Price Matching

 

Prescription Assistance

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

 

Extras

Eye Drops

 

Contact Solution

 

Contact Cases

 

Lens Inserter and Remover

 

Shipping and Handling

Free Shipping

International Shipping

 

Standard Shipping Period

5-8 Business Days

Order Tracking

Customer Support

Phone

Email

Returns 

Live Chat

Contact Lenses at Eyeconic

Eyeconic offers a broad array of contact lens choices. The company guarantees customer satisfaction, ships free to all 50 states, connects buyers to doctors for free contact lens consultations, and accesses consumer vision insurance benefits directly. It's a solid choice for those seeking an online contact lens provider. 


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83 Customer Comments & Reviews

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Marcos F
3/4/2020
I wouldn't order contacts from here. The prescription has to be verified every time you order contacts, no matter if its been verified from previous orders. My script is valid for two years and its on its 2nd year. If you need contacts in a timely matter, this is not the company you want to buy it from. I would recommend other popular web companies because the usually ship the same day. If i knew it was going to take extra days to process a prescription that had to be reverfield i would have never ordered it.


lucas.zoughbi
2/5/2020
DO NOT USE EYECONIC FOR PRESCRIPTION EYEGLASSES!!!!!!! The worst experience I have ever had with getting prescription glasses. I ordered the best lens package to have anti-reflective coating because I had lost my glasses and didn't have a backup pair. They were late in getting the glasses shipped to me, it took double the time they said it would on the website, but when I spoke to them they said it was within their 8-11 fulfillment period which is the only amount of time in lab and not shipping, nor is it from the time you submit the order. I received the glasses and the anti-reflective coating is trash. When I work or am sitting looking away from a window it looks like I have a freaking... Read More


V
vipul
1/29/2020
They are the worst ever company when it comes to doing business online. It has been a month my son's glasses have not even shipped and no one knows where are they. There is no sense of timing or urgency in this company. I doubt if they even understand what it means to do business online. My benefit expired because of them.


V
Vipul
1/29/2020
They are the worst ever company when it comes to doing business online. It has been a month my son's glasses have not even shipped and no one knows where are they. There is no sense of timing or urgency in this company. I doubt if they even understand what it means to do business online. My benefit expired because of them.


Ashish R
1/23/2020
I selected progressive lens by mistake and they said that they cannot modify the order and cancelled it. I had used my insurance to purchase this and now I cannot because the order was placed last year and now insurance can't be used. Awful service. Disappointed!


etaham
1/9/2020
Contact lenses never shipped. I was given a tracking number, but the boxes never made it to the carrier. When I called them a week later, customer service could not help. Disorganized and their customer service department is not empowered to actually help customers. I will go out of network next time. Strong recommend avoiding them if possible.


rickdomi511
12/12/2019
This is in reference to my prescription glasses that I ordered 21 days ago. To date, I have not receive any concrete status on my order, and have been receiving conflicting status each time I contact. Status I received, include, it is still in the lab, it has been shipped, it is in inspection, and the list goes on and on. I have sent many correspondence including to the CEO and Executives and not one has escalated my issue to ship my glasses. The total amount to my order also increase, despite the fact that they are claiming they provide me discount . Please advise customers in the ordering process on the timeframe of the product delivery or if they can handle the process of... Read More


C
Cindy
12/3/2019
Eyeconic said they do price match. Not so fast. I tried to match the price with them, no matter how I show how I get the price, they still can't find the price I got. I did not click /apply any discount. The end result is, I just buy from another web site. The original reason that I go to them is that they are in my network, can save $10 from my vision benefit if I go with them. With this kind of Hassel, I still can get the benefit, but just $10 less. Now with the saving, I got from another website, I actually save over $120


ashu.sharma.india
11/26/2019
I have been their customer for the 3rd straight year. Buying prescription sunglasses from them which is very high profit margin. This time when i referred somebody - I was suppose to get $10 - I haven't got that. On top of it - my prescription sunglasses took around 4 weeks to be done. Stay away from them - there is no way they are going to see me next year. Worst when i called on 26th Nov 2019, the lady when she is asked some real questions after "How are you doing?" kind of stuff is telling that i am raising my voice. She is making all sort of lousy excuses and have no idea why it's taking so long.


W
wes
11/22/2019
After I scanned and sent my week-old script for contacts, I got an email saying they need to check with Dr, something was questionable.A few days later another email, cancelling my order altogether. NO specifics spelled out as to why. Avoid this place and find a local dispensary like Costco...........



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