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Eyeconic Contact Lenses Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
83 Customer Comments & Reviews - see all comments
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Eyeconic is an online seller of contact lenses, prescription glasses and sunglasses. Founded in 2016 and based in Rancho Cordova, California, the company offers online shopping of contact lenses from two dozen different manufacturers and over thirty frame manufacturers.

Eyeconic offers customers a choice of the most popular contact lenses from manufacturers such as Acuvue, Air Optix, Avaira, Bausch+Lomb, Biofinity, Biomedics, Biotrue, Clariti, Clearsight, Dailies, Extreme H2O, Focus Dailies, Freshlook, Hydrasoft, MyDay, Optima, Proclear, PureVision and Soflens. The company provides telephone, chat, and email support to customers who are shopping for contact lenses.

Services and Features

One of the key services Eyeconic provides is the ability to sync with customers' vision insurance plan like VSP, Metlife and more, thereby allowing them to see the actual cost of eyewear and contacts with their insurance benefits applied. The company's insurance information system also allows dependents of the insured person to access their vision benefits as well. This saves consumers' time and makes the whole process as close to an in-store experience as can be found online. 

Eyeconic also offers a 20% discount on eyeglasses and sunglasses to customers who link their benefits, even if they’ve already used their insurance benefits. The 20% is applied to any out-of-pocket payment.

Eyeconic offers customers free shipping and returns for orders, discounts up to $220 on annual supplies of contacts and partners with a network of 40,000 VSP doctors to make sure a complimentary eyewear fitting and contact lens consultation is available with every order.

Customers can choose from a wide variety of contact lens types, including disposables, colored lenses, multifocal lenses, and lenses for people with astigmatism.

Services and Features

Price Matching

 

Prescription Assistance

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

 

Extras

Eye Drops

 

Contact Solution

 

Contact Cases

 

Lens Inserter and Remover

 

Shipping and Handling

Free Shipping

International Shipping

 

Standard Shipping Period

5-8 Business Days

Order Tracking

Customer Support

Phone

Email

Returns 

Live Chat

Contact Lenses at Eyeconic

Eyeconic offers a broad array of contact lens choices. The company guarantees customer satisfaction, ships free to all 50 states, connects buyers to doctors for free contact lens consultations, and accesses consumer vision insurance benefits directly. It's a solid choice for those seeking an online contact lens provider. 


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83 Customer Comments & Reviews

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Lonnie H
3/27/2019
I never received my eye glasses which took almost three weeks to fill in the first place. UPS lost my package. I had to jump through every loop possible to get a return. I’m surprised VSP has them listed as their preferred.


Donald M
3/27/2019
VERY FRUSTRATED = they claim "This saves consumers' time and makes the whole process as close to an in-store experience as can be found online. " this would be true if you were in a store that takes almost three weeks to fill your order. With expedited shipping it is still two weeks out. through an in store experience (costco) it would be a week, and you don't have to pay extra for overnight shipping that is useless when it takes up to 10 days to do what lensecrafters does in an hour.


Subhodip M
3/26/2019
They do not cover accidental damages in warranty. Within few weeks of ordering my daughter felt the eyeware was not fitting properly and also they do not have any physical store where you can go and fix the fitting. I want to give negative review for sure. Do not shop here.


A
Artee
2/27/2019
I love Eyeconic. Like most Price Matching programs with other companies, there are conditions. I did bother to read the terms that's on the website before I requested my price match, you know, like a responsible consumer. I don't use my benefits last minute, so if issues do arise I am prepared. They filled my prescription just as the doctor prescribed so mine didn't hurt. LOL I have a good doctor. Plus, my office gives me my prescription right after my exam so I can purchase my glasses and contacts wherever I want. The tinted coating on my sunglasses became damaged because I left it out in the sun too long and they replaced it for me because it was covered under their 1 year warranty. I... Read More


Susan M
2/25/2019
Worst customer service ever. My eyeglasses literally hurt and they would not take them back can't believe Metlife sponsors them.


Tara B
2/17/2019
terrible customer service. They sat on my prescription for a week because the ones I ordered were so slightly different then the ones on the prescription. Did not notify me of the reason for delay. When I contacted them, and asked for free expedited shipping, the refused and I moved my business elsewhere. Other contact vendors will actually call you on the phone to confirm information and let you know if more information is needed.


Dave L
2/7/2019
Buyer Beware This review is on bebe BB7161 COLOR: NAVY frames and lenses from eyeconic. I placed an order for these frames with prescription sunglass lenses for my wife. The glasses made did not match the prescription. I stated in the order that I did not have the prescription. Eyeconic obtained the prescription from our eye doctor. Then since I checked single vision they made the glasses with single vision even tho the prescription was for progressive lenses, no attempt was made to contact me by phone or email to let me know that the order did not match the prescription. Therefore the glasses were useless when we received them. But due to the new year having passed by sending them back I... Read More


Maria S
1/24/2019
This review is completely opposite to my experiece. I needed to call in during my first order, as we are new to VSP and they are the online in-network provider for contact lenses. It took 2 calls to get the order through, with the in-network benefits. The first phone call was over 35 minutes of wait time to get a customer service agent; the second took 42. Although they claim to offer price matching, it was absolutely not honored as the agents wiggle around, adding charges (like shipping) that they claim the other company will charge you, although that was not true, and refusing to equate the two companies "rebate" program. They want you to consider their final price with incentives, but... Read More


T
the_housers
1/16/2019
Horrible Customer Service response time. I've emailed twice with no answer after 7 days. I've left message on the form on their site - no answer back. I've tried to call four times, and just ended up after being on hold for 15 min once, and 20 min three other times. Amazingly crappy.


A
Amanda
1/12/2019
I have also had a terrible experience with Eyeconic. The site has misleading prices that escalate abruptly in the Checkout, and, despite their promise to respond to emails within 24-48 hours, they have not responded to 4 out of the 5 messages I’ve sent. It’s been over 2 weeks since I paid for my glasses, and my order is still held up in “processing.” No one will respond to let me know what is happening. My Vision insurance contracts with them, so I am saving a small amount of money, but if I’d known how terrible the company is, I would have gone elsewhere and paid more.



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