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Eyeconic Contact Lenses Review


ConsumersAdvocate.org Rating: 3.8 / 5 (Very good)
83 Customer Comments & Reviews - see all comments
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Eyeconic is an online seller of contact lenses, prescription glasses and sunglasses. Founded in 2016 and based in Rancho Cordova, California, the company offers online shopping of contact lenses from two dozen different manufacturers and over thirty frame manufacturers.

Eyeconic offers customers a choice of the most popular contact lenses from manufacturers such as Acuvue, Air Optix, Avaira, Bausch+Lomb, Biofinity, Biomedics, Biotrue, Clariti, Clearsight, Dailies, Extreme H2O, Focus Dailies, Freshlook, Hydrasoft, MyDay, Optima, Proclear, PureVision and Soflens. The company provides telephone, chat, and email support to customers who are shopping for contact lenses.

Services and Features

One of the key services Eyeconic provides is the ability to sync with customers' vision insurance plan like VSP, Metlife and more, thereby allowing them to see the actual cost of eyewear and contacts with their insurance benefits applied. The company's insurance information system also allows dependents of the insured person to access their vision benefits as well. This saves consumers' time and makes the whole process as close to an in-store experience as can be found online. 

Eyeconic also offers a 20% discount on eyeglasses and sunglasses to customers who link their benefits, even if they’ve already used their insurance benefits. The 20% is applied to any out-of-pocket payment.

Eyeconic offers customers free shipping and returns for orders, discounts up to $220 on annual supplies of contacts and partners with a network of 40,000 VSP doctors to make sure a complimentary eyewear fitting and contact lens consultation is available with every order.

Customers can choose from a wide variety of contact lens types, including disposables, colored lenses, multifocal lenses, and lenses for people with astigmatism.

Services and Features

Price Matching

 

Prescription Assistance

Types of Contact Lenses

Colored

Toric

Vial

Bifocal

Multifocal

Disposable

RGP

 

Extras

Eye Drops

 

Contact Solution

 

Contact Cases

 

Lens Inserter and Remover

 

Shipping and Handling

Free Shipping

International Shipping

 

Standard Shipping Period

5-8 Business Days

Order Tracking

Customer Support

Phone

Email

Returns 

Live Chat

Contact Lenses at Eyeconic

Eyeconic offers a broad array of contact lens choices. The company guarantees customer satisfaction, ships free to all 50 states, connects buyers to doctors for free contact lens consultations, and accesses consumer vision insurance benefits directly. It's a solid choice for those seeking an online contact lens provider. 


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83 Customer Comments & Reviews

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Dave Z
11/11/2019
Eyeconic is owned by VSP/Metlife/Cigna Vision and they are only trying to have you use the benefits you are paying them for to buy products from companies they own(Marchon frames which includes Nike, etc). So, you're paying them premiums and then paying them more copays and fees for materials to them for products they own. ANYONE ELSE HERE THINK THERE'S A FEW CONFLICTS OF INTEREST HERE?????!!!!! It's the wild west online.


A
Angelia
11/7/2019
My experience with them is questionable. They make guarantees they don't keep. So, price matching has to be "approved" and they have a list of acceptable websites they accept as a price match with. I sent them information on Glasses,etc., FramesDirect.com, GlassesOnWeb.com., Designer Optics and EZContacts.com, all of whom had a lower price. They told me that it goes to a price match team to review and all credits will be done after I order. Guess what, ordered, they charged my payment method and then low and behold not an acceptable website of matches, so we can't match the price. Unbelievable. You either price match or you don't! On-line sales should be monitored more closely for... Read More


amrinder.singhtmo
9/18/2019
I had a horrible experience with Eyeconic. They sent me the wrong size contacts even after my doctor provided them a second confirmation. Currently been waiting for two weeks now waiting for my contacts. I highly recommend you guys order from some place else. Horrible customer experience.


D
Dimitry K
9/5/2019
The website says they price match but they don't price match, tried to price match Amazon. Called and emailed them but they wouldn't respond or put me on hold for over 20 min after taken my information.


J
JediKnight
8/19/2019
They illegally charge tax in california where https://www.cdtfa.ca.gov/lawguides/vol1/sutr/1592.html clearly states that: (1) IN GENERAL. A registered dispensing optician is the consumer of ophthalmic materials including eyeglasses, frames, and lenses dispensed pursuant to a prescription prepared by a physician and surgeon or optometrist. Tax applies with respect to the sale of such materials to the dispensing optician.


L
Lisa
8/19/2019
Purchased non-prescription sunglasses online with expedited 1 day shipping. Immediately received an email good news we have your order. Website says 1-2 business days to process and ship. 3 1/2 business days (almost 4 order placed at 10:30am Pacific time) still have not received notice for shipping. Spoke with a rep this morning and she said the frames were found defective in the lab - not sure why they had to go to a lab; they're non-prescription. She said the order was now in fulfillment and I couldn't cancel; however, they will ship today or tomorrow. Still no email that they have shipped. I called back and spoke with another person who said Operations says they will have the new... Read More


L
Lisa
8/19/2019
Purchased non-prescription sunglasses online with expedited 1 day shipping. Immediately received an email good news we have your order. Website says 1-2 business days to process and ship. 3 1/2 business days (almost 4 order placed at 10:30am Pacific time) still have not received notice for shipping. Spoke with a rep this morning and she said the frames were found defective in the lab - not sure why they had to go to a lab; they're non-prescription. She said the order was now in fulfillment and I couldn't cancel; however, they will ship today or tomorrow. Still no email that they have shipped. I called back and spoke with another person who said Operations says they will have the new... Read More


B
Bethany
7/26/2019
I had a great experience with Eyeconic ordering, shipping, and returns. I accidentally ordered the wrong brand of contacts, but I was traveling and didn't see them until well after the 30-day return window. However, the customer service rep was so helpful and made an exception for me to allow me to return them after the 30-day window. They 've definitely kept my business!


S
Stuart
7/15/2019
Overpriced, terrible phone support hours, and charged me tax out of pocket even though the amount was still within my insurance value.


robtison79
4/24/2019
Wearing contacts for 30 years now, Eyeconic is the worst company I have ever dealt with. I ordered my contacts on April 4, 2019, it is now April 24, 2019 and was told they would not even be ready to ship tell the 26th of April. Part of the hold up was them waiting on my eye doctor verifying my prescription. They sent an email for confirmation and never did a follow up. I ended up calling Eyeconic and they told me it was my responsibility to make sure they had the prescription verification. Very disappointed in this company and their lack of follow through and service. They should have notified me immediately the first they knew that my prescription had not been verified!!! Even with the... Read More



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