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Infinite Auto Protection Review
ConsumersAdvocate.org
32 Customer Comments & Reviews - see all comments
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Infinite Auto Protection is a Vehicle Service Contract (VSC) provider headquartered in Romulus, Michigan. The company has been providing coverage options for used vehicles since 2008.
Infinite Auto Protection offers affordable payments for qualifying policies and has a simple claims process. Unlike other VSC providers, Infinite Auto is the administrator of its own policies, which are available for both personal and commercial vehicles.
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32 Customer Comments & Reviews
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AVOID - DO NOT USE THIS COMPANY!!!!!! They do not cover the costs of a repair and will not work with their customers. POOR CUSTOMER SERVICE. The cost of my repair in my local are is $515-$644. The $515 was with a 15 % discount. I had this quoted at 3 different locations. Infinite Auto will only pay for $200 total towards the repair costs. The parts that the local shops want to use are high quality parts that are after market or OEM parts. I looked up quality and reviews on the part. For the part that they want to use, it DOES NOT meet standards. An independent review of the part that they want to use DID NOT MEET THE REQUIREMENTS IN accordance with ASTM 415-15, ASTM E340-15, and... Read More
I purchased a contract and they approved a repair to be done on my vehicle. Since I paid for the repairs upfront they agreed to reimburse me so I fax them all the info. One month passed nothing two months passed nothing and this is after I made several calls. I contacted the State of California and to my surprise they are not even licensed to do business in California and actually it's against the law to sale Vehicle Extended warranties in California unless it's purchased from a auto dealership. Now I get a check after the Attorney General office gets involved but I want all the money that I paid into a fraudulent purchase.
I purchased a 60 month prime warranty paid $2000 infull payment. When I sold my car I only used 18 months of the warranty when I contacted infinite and sent my odometer reading to them they were supposed to send my recalculated refund to me within 14 days it has now been a month and when I call get the same excuse they use the covid virus and shortage of staff. I have read previous reviews and this company has a bad reputation of returning there refunds. The company is a scam do not !!! Purchase or do any business with this company you will regret it...please listen to me and read the reviews...I probably never see my refund but what I can do is warn others. DON'T DO IT WILL BE SORRY
100% SCAM!!! I have had my vehicle in the dealership for (3) weeks at this point and received NO AUTHORIZATION from Infinite. They began my claim asking me to authorize my plan????? Why wasn't that done when I 1st signed up? It took several days after re-authorizing my own plan, then they wanted to get information about title, insurance etc.???? what for? I have the plan so get to fixing my vehicle!!!! But that's not the end of of it. They asked for my authorization again??!!!! Such as SCAM. It's not going on (3) weeks and the dealership doesn't even have authorization to begin work. (3) weeks without a rental car because Infinite won't authorize. SCAM, SCAM, SCAM.... Read More
This company is terrible. I bought my extended warranty 6 months ago made my first claim and have yet to hear an answer. I keep getting the run around, get hung up on and now they don't answer my calls (and I know they know it's me because they answer by my name instead of asking what is my policy number). I even asked for a supervisor to call me last week and 3 times more to speak to a supervisor (even leaving a voice mail and an email) and have yet to receive a call). When I made the claim they asked me for all this documentation on vehicle maintenance records, bill of sale, etc. which they have (they even said they all of my documentation) yet they won't approve my legitimate claim... Read More
This company is a fraud. My first claim they wanted a copy of my title, bill of sale, and maintenance records. The vehicle was purchased from a national car dealer five months prior and they didn't pay my claim because there were not oil change and maintenance records. When I cancelled my policy I returned all the paperwork they sent to get my refund according to the contract and it's been over 30 days and no check. I called them and they said it was being processed. This company clearly takes your money with the intentions of not paying.
PUBLICpublished review 11/5/20 My vehicle overheated and stopped running. It was immediately towed to a Jaguar dealer. The dealer assed the car with a blown head gasket, something that can happen randomly. I have top coverage from Infinite. They sent an inspector, the inspector found the same thing confirmed with the dealer. Claims also spoke to the dealer and confirmed same issue, no fault of mine not a common issue with this particular vehicle. It’s been 14 days and no one will resolve the claim. I’m out several hundred dollars in rental fees. I have called 20 times getting the same answer “ it’s under review”. Agents constantly saying people are out of the office. Promising resolution... Read More
very poor warranty. Paid only 125.00 out of 1150.00 I cancelled the policy and they say it will take 14 days for a partial refund BAD BAD BAD
This has been the worst experience of my life. I purchased this' warranty' back in Dec of 2018, and just recently had to use it. EXCESSIVE WAIT TIMES, POOR COMMUNICATION WITH MYSELF, THE CUSTOMER AND THE MECHANIC SHOP, USING THE CHEAPEST REBUILT REPLACEMENT PARTS FOR THIS REPAIR. I WOULD NEVER RECOMMEND THIS COMPANY!!
I bought the repair contract, first time I used it it took them 2 days to approve. They would only pay for parts based on online parts companies and expected my truck to sit awaiting parts delivery. THEY ARE A FRAUD AND I WILL SEE THEM IN COURT. SCAM SCAM SCAM
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Our Partner
Sign up & get $300 off your new policy
- Enjoy a FREE year of Elite Benefits including tire coverage, collision discounts & more
- 24/7 Roadside Assistance
- Choose your own certified mechanic
- Consistently #1 in Customer Satisfaction
- Get a free & fast quote now