Endurance Auto Warranty
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122 Customer Comments & Reviews - see all comments
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Endurance Warranty Services, LLC, is one of the largest direct providers of extended car warranties in the United States, offering seamless customer support from quote to claim. Founded in 2006, the company is based in Northbrook, Illinois and has more than 350,000 in-network mechanics located across the United States.
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122 Customer Comments & Reviews
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Endurance does not like to warranty high mileage vehicles directly, they outsource these vehicles to low rated 3rd party warranty companies without letting customers know during the call. My 2010 Honda Accord EX had about 73K miles and they outsourced the warranty to Interstate National Dealer Services, which denied my claim over $83.00. Endurance did not inform me during the call that they are farming my service to a third party... I found out when it was time to file a claim (# 2039966BRR) when they informed me to read the fine print on the contract. Endurance should tell their customers during the time of the call that they are offering a contract via a 3rd party - they let the... Read More
Watch out!! Have had endurance for 8 months.put in a claim for a air pump that made my 2012 tundra check engine light come on and 4 lo light flashing. 3 days later a rep shows up at garage saying water got into it and denied the claim as a "act of god" now I am into it for $2000 plus the 6 days of car rental waiting for them to inspect claim.
First off, their phone reps know zero, cam provide quotes based of of regurgitated info from a screen. Monkeys inputing data, to spit out data to you. Could not tell me in specifics if the stock turbo was a covered item.
Secondly, company refuses to warranty range rover.
Not worth my time, and judging by other reviews where this company has cheated paying customers, I'd say I dodged a bullet by owning a range rover.
I purchase an extended warranty from endurance and when it was time to use it to have my transmission fixed they denied the claim that is not a good company to do business with.I have all the paperwork needed to go to court.
Hey Brad (Endurance rep) why is it you only follow up positive feedback with a comment and don't follow up with the negative feedback?
I think we all know why Brad, because the negative feedback is true and you can't deny that.
I previously wrote a review in regard to the endurance extended warranty company. I WROTE a bad review on Endurance.Since then I have been contacted by John at Endurance.He explained that they write for interstate ins. Company too if your vehicle does not meet their criteria to be covered by them. . Because my vehicle did not meet their criteria for them they where 3rd party and wrote me a policy with Interstate ins. He has made things right as far as Endurance goes since then. I have nothing but good remarks for him and Endurance! I just wished I could have taken a policy out with Endurance!
PLEASE READ BEFORE YOU BUY FROM ENDURANCE. I purchased a coverage program on April 20, 2017. It had a 30 day/1000 mi waiting period. After driving over 5000 miles (and well over the 30 days) my check engine light came on. I took it to a local repair shop and received a P2004 code. Intake manifold stuck open. I turned in a claim that was denied. They stated that it happened due to a carbon build up. They also told me that my repair facility told them the mode of failure. They never told them the mode of failure, in fact Endurance didn't want to hear what the mechanic had to say. Endurance told me it was denied, period! After several phone calls they told me that they would send an inspector... Read More
I had an emergency and called endurance warranty. Eddie had a positive attitude and found a towing company nearby and gave me roadside assistance number. Very helpful!
B
Brad
of Endurance Auto Warranty
Official Response
of Endurance Auto Warranty
Hi Sarah!
Thank you for choosing Endurance and sharing your valuable feedback.
We’re so glad we were able to help with your emergency. That’s Eddie for you, always brightening our days in the office with his positive attitude; it’s his and our pleasure to help customers like you.
If you have any other questions or need assistance with anything in the future, please always feel free to reach out. We are always here to help!
-Endurance Customer Care Team
I had great experience with Endurance. My car broke down yesterday and I towed it to my mechanic, we reached out to Endurance to find out if the repair is covered and it was. The mechanic is fixing my car now and endurance will pay him directly, I only have my deductible. I'm so happy I purchased extended warranty, it really saved my money!
B
Brad
of Endurance Auto Warranty
Official Response
of Endurance Auto Warranty
Hi David! It’s great that our Endurance Customer Service Department was able to help you get your vehicle to your mechanic and pay for that repair while you were still at the facility. Saving our customers money and providing world-class customer service is something we take seriously. Thanks for sharing your valuable feedback! - Endurance Customer Care Team
I have Endurance coverage on my Honda and I'm very happy with their customer service.
B
Brad
of Endurance Auto Warranty
Official Response
of Endurance Auto Warranty
Hi Cole, Thanks for sharing your thoughts! We are glad to hear you are happy with our customer service. And we hope should you ever need to call them again your experience continues to be easy and positive. Thanks for being an Endurance member! -Endurance Customer Care Team
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