5 Customer Reviews - see all comments
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USAA, otherwise known as United Services Automobile Association, is a Texas-based financial organization that operates worldwide. Founded in 1922, their auto insurance is just one of the many personalized insurance types they offer. Their policies are complemented by 24/7 support and a commitment to paperless policies.
Latest USAA Reviews
USAA client for over 30 years. Generally satisfied even though lately I was unable to talk anyone about a recent problem other than the call center person who was unable to help or put me in touch with someone who could. I tried the to submit a comment on the website and the comment dialogue box would not even open. With a clean driving record and no violations for over ten years, I received a speeding ticket while traveling out of my home state on a trip. The ticket was settled with a payment of $39.00, which I sent in when returning home. USAA is now charging me $112.00 per year for 3 years with no possible appeal or remedy for years of loyalty. Communication is difficult now and... Read More
USAA lost my trust and my business when I found out they don't care about Veterans, but that it's only about the money. I have a son that made a bad decision and has a felony charge, and because we allow him to live with us, USAA contacted me and dropped both my home and auto insurance because he is living in my home. He served his time, and I feel that USAA is trying to be their own judge and not only charging him, but me as a Veteran of 20 years (I still work on a military installation supporting our troops) because I allow him to live with me. Be very weary of doing business with USAA. I called yesterday to discuss the issue, and after 15 minutes on hold while they attempted to... Read More
I have been a client of USAA for 46 years. I have had multiple automobile claims and homeowner insurance claims. Each incident has been handled quickly and has left me very satisfied with their attitude and service. I was speaking to the owner of a collision repair shop and explaining what I wanted done on the vehicle. He stopped me and said, "That is up to the insurance company." When I told him that I had USAA, he laughed and said there would be no problem. "They will do whatever you want." It was an exaggeration but very close to the truth. The insurance is the only insurance that has a "Subscriber's Savings Account" that I am aware of in the industry. Over the last 10 years, a... Read More
This company is the worst. They are all for your money not for the people. As a veteran I’m very disappointed.
We've had USAA for fifty (yes, FIFTY!) years now and wouldn't even consider changing to another company. Along the way we've had a few claims (both auto and homeowner's), and in addition to the claims being handled fairly, quickly, and efficiently, we've never experienced any significant rate changes as a result. Speaking of rates, when comparing you'll definitely want to consider the fact that USAA offers an annual "rebate"; the amount of which is based on a formula of how much you paid in premiums, and their loss experience. Part of this rebate is awarded in cash (or credit to your current premium), and part is deposited in a "Subscriber Savings Account" with the company (and the... Read More