Rating: 9.2 / 10 (Excellent)
6 Customer Reviews - see all comments
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Founded in 1922 and headquartered in Bloomington, Illinois, State Farm Mutual Automobile company is the largest commercial and private auto insurer by market share in the United States. Since its inception, the company has expanded to provide more than 100 products over five different business branches, including banking and financial services in the U.S. and Canada.

How is State Farm rated?

Breakdown

10/10
Coverage & Benefits
9/10
Pricing and Discounts
9/10
Financial Strength
9/10
Customer Experience

Overall Rating: 9.2 / 10 (Excellent)

As the biggest player in the auto insurance industry, State Farm offers a broad range of coverage options and an excellent variety of discounts, primarily for safe drivers and returning customers. Although they have yet to expand their coverages to insure pets, their plans offer all the basic and comprehensive protection a cautious motorist could require. Clients who have worked with State Farm attest to the company's commitment to customer satisfaction, specifically in reference to their 24-hour customer support. Backed by the company's long-term financial strength and reliability, as well as outstanding customer service standards, State Farm policies continue to be the best in the business.

State Farm Coverage

Basic Coverage

  • Bodily Injury Liability
  • Property Damage Liability
  • Collision
  • Comprehensive
  • Medical Payments
  • Uninsured/Underinsured Motorist

Additional Coverage

  • Rental Reimbursement
  • Towing & Labor Cost

Coverage & Benefits - 9.5 / 10

State Farm offers both basic and comprehensive coverages, as well as liability insurance, collision coverage, car rental and travel expenses, uninsured/underinsured motor vehicle coverage, medical payments, emergency road service, and rideshare driver coverage. Although their offer is not as extensive as that of similar competitors, it does provide protection against the most common types of accidents and other mishaps.

Customer Experience

National Association of Insurance Commissioners

NAIC Complaint Ratio 2016
2.58
NAIC Total Complaints 2016
9,444
*The NAIC Car Insurance complaint ratio (in this case 2.58) is a ratio of the number of complaints a company received to the its total premiums written in a calendar year. The median complaint ratio across all Car Insurance companies is 1. A score below 1 means the company received fewer than average complaints. A score above 1 means the company received a higher number of complaints than average.

Customer Ratings

Trust Pilot Rating
7.5 out of 10
Date Collected
2017-10-10

Customer Experience - 9 / 10

State Farm holds a Trustpilot score of 7.5 (Great) based on 67% positive customer reviews, with clients praising their quick, professional service. As would be expected with a company of its size, State Farm's NAIC complaint ratio score for private passenger auto insurance for 2016 is higher than the national median, with over 9,000 total complaints for the year. Despite this elevated complaint ratio, State Farm remains the most successful and trusted auto insurer in the United States, with 30 operation centers and over 300 claim offices across the country.

Financial Strength

Key Details

Underwriter
State Farm Mutual Automobile Insurance Company
Premiums Written 2016
$39,194,660,434
Marketshare 2016
18.3%
AM Best Financial Rating
A++
Moody's Financial Rating
A2
Standard & Poor's Financial Rating
AA

Financial Strength - 9 / 10

State Farm services over 83 million policyholders across the nation, making them the largest auto insurance company by market share in the private and commercial auto insurance industry. The firm holds A ratings from such investor and financial services companies as A.M. Best, Moody's, and Standard & Poors, retaining stable long and short-term issuer credit ratings with each.
*The above information reflects the financial strength of the underwriter of the State Farm car insurance policies: State Farm Mutual Automobile Insurance Company.

Pricing & Discounts

Per Mile Pricing Available?

Discounts

  • Multiple Vehicle
  • Safe Driver
  • Anti-Theft
  • Vehicle Safety
  • Homeowner
  • Student
  • Bundled Policy

Pricing and Discounts - 9 / 10

State Farm offers discounts for safe drivers, students, and clients insuring multiple vehicles or bundling their policies with other plans such as homeowners, renters, condo or life insurance. They also emphasize the importance of driver education by extending additional discounts for those who complete a defensive driving course or driver training for motorists under the age of 21. Overall, State Farm offers a good selection of discounts and affordable rates ranging from $90 to $190, which makes them one of the most competitive options in the market.

Contact & Additional Information

Homepage URL
Company Phone
(800) 782-8332
Headquarters Address
One State Farm Plaza, Bloomington, IL, 61710
Year Founded
1922

Top Rated
10 / 10
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Latest State Farm Reviews

Yunjie W
Norman, Oklahoma

4/5/2018
The agent we worked with are awesome , but the company is not. We had one accident and one comprehensive claim, someone put the comprehensive one as at-fault. So they rate us bad risk and would renew us. I have been asked them the reason , but they just said that would not renew us. When I was looking for new insurance company , the new agent I talked to, held someone in StateFarm, finally they correct our record , they put comprehensive one as at-fault!!!! Don't mess up our records. We are not bad apple, someone in the company is.


B
Bernadette C
Neptune Beach, Florida

3/29/2018
I have had a terrible experience with State Farm Auto insurance and like so many people have said, cannot understand why they have such a high rating. I was hit by a motorcycle that ran a red light and the motorcycle when into the front windshield and over the car. The car was not drivable and the initial estimate for repair was $7400 before the car was broken down in the shop. I know nothing about cars but I knew that all the dents on the top of the car as well as the entire windshield and the front right end and wheel well were badly damaged. I thought this number was low. So the shop began the break down and added another $4000 to the estimate. Long story short, 3 months later the... Read More


L
Lenora
Edwardsville, Illinois

3/28/2018
State Farm is a rip off company you will pay more in premiums and will not get it back in return. The sad part is I finally found an Agent who is really good and that I like and his office staff is great in helping you. But SF as a whole sucks. Experience a total loss on February 22, 2018 they called finance company for payoff and were told that this payoff quote was good for a certain date. Also I had a refund coming from the extended warranty that I cancelled after the loss. SF waited and was holding the payoff check and just sent it last week finance company received it today 3/28/18. So you know what happen well they did not payoff the car in the allotted amount of time before... Read More


D
Dwight
Cornelius, North Carolina

3/4/2018
Perhaps we were spoiled by Country Companies, which was both less expensive and more responsive when we had a claim, but after deciding to try State Farm for a couple of years, we have now moved on. SF provided by a significant margin the worst claim experience my wife and I have ever encountered: On 11/25/2017 another car ran into the side of ours when we were stopped at a stop sign. Liability on the part of the other driver was established at the scene (SF later acknowledged that that was never in question). Our car couldn't be driven, so we incurred a $40 cab fare to get home, and I paid the $500 deductible when we picked the car up from the body shop. (With Country Companies, our... Read More


Kevin K
Oklahoma City, Oklahoma

1/9/2018
I don't understand how this company is rated so highly. It is complete BS. I was in a motorcycle accident and it was bear to get State Farm to process my paper work. I had to resubmit it multiple time. I am also trying to move my mutual fund in out of state fame because the front end fees they charge are ridiculous and it is a pain to say the least. I have had my paper work rejected 3 time with no notification and zero help to get the correct forms in. In fact every time I have been made to resubmit the forms, I ask if everything is in order and Stat Farm tells me yes. Come to find out an few days later it is not. Also, the people are rude at the call centers.


M
Michael g
Columbus, Ohio

12/19/2017
I dont understand how they came to this overall star rating for statefarm but we had a tree fall on our brand new trailer in a big storm we had on nov 5 come to find out statefarm doesnt have adjusters to handle a speciality vehicle like our 14×7 pull behind trailer they rely on a 3rd party company for this they also left it up to us to find a place that would look at our totalled trailer to tell the third party people that its totaled after many phone calls to the claims team what a joke im told a different story every phone call but the bottom line is they dont have what they need this whole process has been very frustraiting and it really does not need to be this way we thought we were... Read More